Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWould like to thank all the lovely ladies at bairstow eves ..thank you Alison, for making my dream come true. Love my new home. Won't forget your help.
Albert · 1 May 2023
Agent replied · 30 July 2023
Thank you Albert for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleChloe, was the estate agent that dealt with our purchase and she was great, she went above and beyond to get questions answered, even when she was off site or on A/L. Chloe made the whole experience straight forward and this was our first purchase so thank you Chloe!
Sam · 28 July 2019
Agent replied
What a fantastic review! Thank you for your kind words about Chloe, i am glad to read that you benefited from her proven 5 start service delivery.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleBairstow eves at selsdon South Croydon, I would recommend to people if your going to sell your property, they were very pleasant & kept us informed every few days through out the sale of our parents house in New Addington.
Thankyou Nicky & Allison & the rest of the staff.
Malcolm · 8 September 2024
Agent replied · 14 August 2024
Many thanks Malcolm for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTop notch service from beginning to end! Our house sold extremely quickly and we completed within 8 weeks! Thanks to Nicola and Chloe for making the sale a smooth one!
Jo · 30 July 2022
Agent replied · 30 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlison was fantastic throughout the whole process. She chased where necessary and kept us up to date throughout. All the staff were very knowledgeable and helped us through what was for us, a very bumpy ride! We would thoroughly recommend Bairstow Eves.
Joy · 28 July 2019
Agent replied
Thank you Joy for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews and recommendations from our clients.
Best wishes, Lucy.
★★★★★ 5/5
GoogleGreat team at Selsdon branch all so helpful. Special shout out to Alison who really gives 110% all the time. I thoroughly recommend this Branch.
Marion · 2 November 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan not thank this team for all their hard work with our very complicated and fragile situation Chloe could not have worked any harder by far the best estate agents Iv ever heard/dealt with. Thank you so much Chloe x
Yo · 26 November 2019
Agent replied
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
★★★★★ 5/5
GoogleAlison was a godsend in keeping us informed as to what was happening, otherwise we really would have been clueless and possibly still waiting to exchange. Thanks to both Alison and Nicola for facilitating our move to the country.
Tina · 28 July 2019
Agent replied
Hi Tina, many thanks for your 5* review of your experience with Alison and Nicola at Bairstow Eves. Hope you are settling well into your new home in the country. Best wishes, Tracey
★★★★★ 5/5
GoogleMy main contact for my recent purchase in the local area was Chloe. She was extremely helpful, knowledgeable and kind during a lengthy process with a number of ups and downs (no fault of the Estate Agent). I have been grateful for her input and for keeping me positive.
Barbara · 6 May 2024
Agent replied · 5 June 2024
Thank you for taking the time to leave us this tremendous 5* review Barbara M.. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service right from the start. They definitely knew their stuff which made the sale go through very quickly. Special thanks to Chloe who dealt with my sale so efficiently. Always pleasant and helpful. Thanks very much.
Chris · 28 July 2019
Agent replied
Hi Chris, Thank you so much for leaving us this great 5 star review. Please don't hesitate to get in touch if we can help you again in the future. Kind Regards Renee
★★★★★ 5/5
GoogleExcellent customer service throughout, by the Agency. Alison has been very helpful, supportive and professional. I cannot rate her highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Elizabeth · 6 June 2022
Agent replied · 5 June 2024
Many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThoroughly recommend Bairstow Eves, Selsdon, totally efficient, professional service, very impressed with Chloe she was fantastic in sorting our solicitors out! Cannot fault Chloe's service and also many thanks to Nicola in the initial stages too.
Jan · 28 July 2019
Agent replied
Thank you Jan for your kind words of Chloe and Nicola from our dedicated team. It is great to read that you received a 5* professional service.
Best wishes
Emma.
★★★★★ 5/5
GoogleExcellent service. It was a long and difficult chain, but Chloe was a great assistance in a very stressful time. Nothing was too much trouble and her advice was genuine and in our best interest.
Valerie · 28 July 2019
Agent replied
Thank you Valerie for your wonderful 5* review about our local Bairstow Eves team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleThe team at Selsdon are the most professional down to earth hard working and honest estate agents I have ever worked with. They got our flat on the market quickly and had it sold with in 2 weeks from the second person who came to view it. They helped us with absolutely everything from solicitors to finding us the right morgage through there in house morgage broker and was all done on time and at a great price. Some people say “estate agents are pushy and aggressive and you don’t need them theses days” I say well you obviously have never worked with Bairstow Eves in Selsdon
They were so helpful, efficient and professional and guided us through the process in a calm and gentle manner, I think this is so much needed in the industry as it can be highly stressful selling and buying a home they were completely there for us with all our worries and concerns and got the job done quickly.
I would highly recommend them to anyone a fantastic team. Thank you Bairstow Eves Selsdon.
Seth · 30 July 2020
Agent replied
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
★★★★★ 5/5
GoogleChole is the best sales I have ever met, she is proactive, considerate, professional, very very helpful during our purchase process. She helps us to chase all related parties, solicitors, brokers etc. 5 star!
DongFang · 28 July 2019
Agent replied
DongFang, thank you for your glowing comments. I'll ensure your comments are passed on, best wishes, Mark
★★★★★ 5/5
GoogleIts been a lengthy process but we finally saw a light at the end of the tunnel and completed the purchase of our new home on 31st October 2019.
I would like to thank the team at Bairstow Eves, Selsdon branch and in particular the very very helpful Sales Manager, Alison.
She has been of great help throughout our purchase. Very kind, caring and patient person. I found her to be very attentive in ensuring that we were kept well informed on the progress. Me and my family would like to truly thank her for showing such great professionalism in her work and for all the help that she has provided. It has been highly appreciated.
Pre · 6 November 2019
Agent replied
Wonderful to read Pre that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
★★★★★ 5/5
GoogleExcellent customer service throughout, by the Agency. Alison has been very helpful, supportive and professional. I cannot rate her highly enough.PositiveResponsiveness, Quality, Professionalism, Value
E · 8 October 2021
Agent replied · 7 October 2024
Many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe're due to complete on a house that we found through Bairstow Eves in South Croydon next week and we are extremely happy with the level of service Chloe has given us. She has gone above and beyond what we expected by helping us to chase solicitors, answered all of our questions promptly and kept us up-to-date throughout the whole process. It's made our lives so much easier and if we ever decide to move again then we will definitely be visiting the South Croydon branch first!
Thanks a million Chloe for all your help!
Pippa · 31 July 2019
Agent replied
Hi Pippa, thank you for your wonderful review and 5 star rating. It's great to know that Chloe at Bairstow Eves in South Croydon, has provided a professional and positive customer experience in the purchase of your new property. Best Wishes, Tracey.
★★★★★ 5/5
GoogleI would highly recommend Bairstow Eve in Selsdon because they are extremely helpful to me.
They are professionals, They are a great team. Alison, was the estate agent that dealt with me, she was brilliant, she has gone above my expectations by chasing my solicitor, buyers solicitors and also help me with the questions and send them for me by email. She even check the property to see if it is ok because it is vacant.
Alison , well done , I really appreciate your help from the bottom of my heart . You do not let me feel down despite the challenges we have from completing on time. You are great keep it up.
Lola saka
Lola · 31 July 2019
Agent replied
Dear Lola,
Congratulations on the sale of your property. The team aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will share this review with Alison and everyone involved at the branch.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleNicki, Alison and Chloe assisted us with our house sale. They are very professional and knowledgable about properties and the selling and buying process. They are really helpful and answered our questions, their communication was excellent throughout the sales process and they responded quickly. We could tell they know what they are doing,. We trusted them 100%, and they are really nice to deal with. Bairstow Eves also has access their other estate agents so you can easily register for buying properties with them and they do all that for you. I wouldn't hesitate to recommend Bairstow Eves and we are delighted with the service we received.
Sonya · 31 July 2019
Agent replied · 30 July 2023
Hi Sonya, I'm delighted to read of the professional and effective service you received throughout your house sale and that the team at Bairstow Eves earned your great 5* review. and recommendation. Best wishes, Tracey.
★★★★★ 5/5
GoogleTo Whom It May Concern
Concerning the sale of my Inglewood flat.
The sale took place over the period from 6th October 2017 to 12th February 2018 (Completion date).
I am of the opinion that the reason it took more than 4 months for the sale to be completed was the number of questions (outside the standard ones), for example regarding Ground Rent (which is not applicable to the flats and should have been immediately obvious to the solicitors), and to the extremely tardy responses to these questions, particularly by Concept Property Management Ltd. (who nevertheless charged £390 for a “Management Pack” which had been estimated to be around £190). Also, when requested for information regarding the flat’s cavity wall insulation, Concept took around 3 weeks to inform the solicitors that they were unable to provide the information.
I would rate my solicitors as close to average. They got there in the end, but I feel that they could have done much more to push for quicker answers to questions and queries raised by the buyer’s solicitors in order to expedite the sale.
In complete contrast to the above, my Estate Agent, Bairstow Eves in Selsdon, was a shining example of the way in which property sales should be conducted. Thanks to the Branch Manager, Ms Nicky Jackson, who was of invaluable help in completing the many forms necessary for the transaction and, particularly, my Case Co-ordinator, Ms Chloe Gledhill, who really did push all parties for results and was mostly responsible for the successful achieving of completion on the agreed date. My strongly held opinion is that had it not been for the frequent pressing of the other parties by Ms Gledhill, the agreed Completion date would have been missed by some time. My gratitude to Bairstow Eves of Selsdon who I unhesitatingly recommend to other sellers.
Francis Gration.
Francis · 28 July 2019
Agent replied
Good Morning Francis, thank you for taking the time to leave us with your excellent 5* review of the great service you received from Bairstow Eves in Selsdon. Whilst it was very unfortunate that you experienced difficulty and delays with solicitors, I am pleased to see that Nicky and the team were invaluable in helping push the transaction forward to achieve the agreed completion date and went above and beyond. Thank you also for your kind recommendation. Best wishes, Emma.
★★★★★ 5/5
GoogleNicki, Alison and Chloe are a brilliant team at Selsdon Bairstow Eves who have helped us with the sale of our property and in record time. They are all extremely professional, helpful and knowledgeable about the market and properties in the locality. From start to finish they have managed the sales process giving us regular updates and following up with the relevant parties involved to ensure that everything stays on track. The communication is excellent throughout and nothing is too much trouble. They are genuine and work with you to make the process happen as quickly and stress-free as possible. I would highly recommend Bairstow Eves in Selsdon. They know what they are doing, are great to deal with and are heads and shoulders above their competitors. (We have used one other estate agent locally in the past and they weren't good at all. Another also came round to give us a quote and they were lax and unprofessional).
Mark · 28 July 2019
Agent replied
Thank you Mark for taking the time to leave us with your kind words and excellent review of our dedicated Bairstow Eves team in Selsdon. It was great to read that the staff were all extremely professional, helpful and knowledgeable and delivered excellent communication. It sounds like the branch earned each one of those 5 stars.
Best wishes
Emma.
★★★★★ 5/5
GoogleBairstow Eves were recommended to me by someone who had used them before. I wasn't disappointed. They were situated very close to the property I was selling but I was located elsewhere and couldn't conveniently visit the property. So apart from having an in-depth knowledge of the local market, they were impressively helpful and accommodating is assisting me with all sorts of additional tasks to do with the general upkeep of the house while it was on the market. The overall service went well-beyond what one might expect from a normal agent.
Anne · 28 July 2019
Agent replied
Thank you Anne for your 5* review of our Bairstow Eves team in Selsdon.
It is great to see that our team were recommended to you by a previous client and that you were not disappointed with this recommendation and that you would yourself, recommend our team to others.
I am pleased to read that you had such a great experience and I will, of course, make sure your kind words are forwarded to the local team.
Best wishes, Scott.
★★★★★ 5/5
GoogleHouse buying and selling is very stressful as you know, and so having a well versed agent with an approachable nature is very important. And so I would like to acknowledge Chloe, from Bairstow Eves Selsdon, for seeing me through this process.
The service I received was exceptional and so I rate Bairstow Eves Selsdon with 5 stars.
If you want to be seen as an Individual, rather than a mass number, then I would recommend this agency for your journey to your new home.
Caroline · 8 July 2019
Agent replied
Thank you Caroline for your detailed, kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.