Bairstow Eves Croydon reviews

★★★★★ 5/5

Google

Thank you William Donor made my rental search effortless! They were responsive, attentive, and helped me to find the home. i highly recommend to speak with him.

Tummula · 12 March 2025

★★★★★ 5/5

Google

I bought a property through Bairstow Eves Estates Agent Purley. I am very grateful to have Luke (the branch manager) took care between me and the seller. It wasn’t easy at all I must say (it was like a full marathons!), there were so many challenges and unknowns throughout the whole process, one after another and another one. From the beginning until completion, for 5 months Luke was always there whether by WhatsApp messages, emails or phone calls to help, to find out, to follow up and to answer all queries and activities. He was honest, approachable, responsive and informative. He consistently engaged with both seller and buyer parties (incl. solicitors) to ensure everything is continue moving forward until completion, the final finishing line. Not to mention, Luke also went the extra miles and visited the property for few times based on my requests to take some videos inside the property when I can’t be there. Even after completion, Luke was still there to offer his help...

Mc · 15 November 2020

★★★★★ 5/5

Google

I had an excellent experience purchasing a property through Bairstow Eves recently. My regular contacts Camilla and Sophie were both helpful and efficient. They were quick to find out the answer for any of my queries with the property, and offered useful suggestions as to where to find them if they couldn't answer. The in-house broker Jess was also very good at finding me the cheapest mortgage for my needs (confirmed via subsequent searches on money comparison websites) and made the process completely painfree for me. They were very quick to communicate regarding any development and progress. Highly recommended and I will probably be using them when it comes to selling the place in the future.

Brian · 15 November 2020

★★★★★ 1/5

Google

On recommendation from someone we decided to use their service to rent our flat. Worst communication from the Manager Julie. Even though I confirmed with them a month ago there was no advertisement of our flat nor they shared the details with other branches. I tried to ring their number but either no reply or someone will take a message but again no call back. I do not recommend Purley branch due to poor service.NegativeResponsiveness, Quality, Professionalism

James · 11 June 2021

★★★★★ 5/5

Google

BRILLIANT SERVICE FROM AMY WILL AND PETYA. THEY SECURED ME A LOVELY FLAT AND HELPED THROUGH THE PROCESS. GREAT WORK

William · 23 July 2026

★★★★★ 5/5

Google

I bought a property through Bairstow Eves Estates Agent Purley. I am very grateful to have Luke (the branch manager) took care between me and the seller. It wasn’t easy at all I must say (it was like a full marathons!), there were so many challenges and unknowns throughout the whole process, one after another and another one. From the beginning until completion, for 5 months Luke was always there whether by WhatsApp messages, emails or phone calls to help, to find out, to follow up and to answer all queries and activities. He was honest, approachable, responsive and informative. He consistently engaged with both seller and buyer parties (incl. solicitors) to ensure everything is continue moving forward until completion, the final finishing line. Not to mention, Luke also went the extra miles and visited the property for few times based on my requests to take some videos inside the property when I can’t be there. Even after completion, Luke was still there to offer his help...

Mc · 23 February 2020

★★★★★ 1/5

Google

On recommendation from someone we decided to use their service to rent our flat. Worst communication from the Manager Julie. Even though I confirmed with them a month ago there was no advertisement of our flat nor they shared the details with other branches. I tried to ring their number but either no reply or someone will take a message but again no call back. I do not recommend Purley branch due to poor service.

Sunny · 4 June 2021

★★★★★ 5/5

Google

We couldn't recommend Luke and his team more highly. On top of the Brexit shenanigans and a clutch of prospective buyers deliberately trying to exploit a falling market, we were worried that getting a decent price for our home, or selling it at all, was a particularly big 'ask'. Luke impressed us from the off with sound, intelligent advice and a personal service that was second to none. He was friendly, approachable, open and honest; and, importantly, always there at the end of the phone. So, we pretty much put ourselves in his hands. To say that achieving the sale was challenging would be a classic understatement! It was a stressful roller coaster ride with some unpleasant surprises and difficulties along the way. On more than one occasion, we honestly thought it was 'game over'. But Luke never stopped fighting our corner. He successfully navigated us through some pretty choppy waters when some serious issues threatened our sale and, in the end, against the odds, hauled us over the finishing line. Also, given the difficult market conditions, he got us a pretty decent price. So, we were able to breathe a massive sigh of relief and break open the champers! A truly great result and we raise our glasses to Luke and his team. Thanks for everything, guys, especially you, Luke; we owe you.

Ian · 7 December 2019

★★★★★ 5/5

Google

Sam Goodman, ably assisted by her smart and punctual ‘boys’ Calum, Richard and Jack, provided a friendly and professional service in selling our home for a fair price. If there is one person you want in your corner when dealing with your most important financial asset it’s Sam. She has the experience and acumen to deal with all the vicissitudes that will crop up during this stressful time, and provides a calming, businesslike approach in helping you deal with the realities, while maintaining the focus of maximising financial returns for you. Good communication from the team, and you felt they were on top of game at all times. If I had to go through the process again, I would use them again without hesitation, which says it all.

Andrew · 19 November 2024

★★★★★ 5/5

Google

A huge thank you to everyone at Bairstow Eves Purley for being so helpful with my recent move from Australia back to the UK I received nothing but 5 star friendly service from Tom, Julie and Sophie in the office and this has continued with Demi since moving into my rented property. Demi has been a fantastic property manager so far, she has brilliant communication skills, has replied to my emails quickly and has done everything she can to ensure a smooth and stress free move for me :) I would definitely recommend Bairstow Eves Purley to friends and family.

Sasbates · 16 November 2019

★★★★★ 5/5

Google

If there were10 stars I would rate Bairstow eves of Purley with that..as they seem to go that extra mile. Luke the Manager is there if any problems arise. Then there is Sophie who was involved in our last sale..She has a very posative attitude and is the sort of person that what ever you ask her she seems to be able to produce a great result. I cannot thank her enough for doing our viewings and even helps with our dogs. Camilla has just joined the team and again is a cheerful lady with a can do attitude. All in all I would never hesitate to recommend them..Some people say big companies are not personnel but in this case this is untrue as you could not find a more friendly reliable team of people Michele and Kirk

Mich · 16 November 2019

★★★★★ 5/5

Google

I would like to thank all at Bairstow Eves Purley especially Luke, Sophie and Camilla for the excellent service they gave us whilst selling our home. We had been badly let down by another local estate agent; so we were loath to use another. When we met with Luke we had explained the sensitivity of the situation and the need to sell the property as we had done with the other agency. The difference being that Bairstow Eves took this on board and Luke, Sophie and Camilla communicated with me throughout. The marketing of the property was handled really well as were our expectations this gave us confidence that the property would be sold. The contractual phase of the sale was also handled very well and I was kept in the loop through out My family and I have nothing but praise for the way we were dealt with. Thanks again to Luke, Sophie and Camilla. I would have no hesitation in recommending Bairstow Eves Purley

Carol · 16 November 2019

★★★★★ 5/5

Google

After a year trying to sell with a local agent and no joy, i sold my house within 2 months with Baistow Eves purley. James and his team went way beyond what an agent should do. They were always at the end of the phone with expert advice. I cannot thank them enough! Thankyou to James, Bella and Jamie For selling my house, and especially to Bella for your oustanding work and being on call at all hours of the day and even weekends!

Alex · 28 July 2019

★★★★★ 5/5

Google

I would highly recommend Isabelle Salih-Wisdom. Miss Salih-Wisdom is an amazing individual. She promised to find me a buyer for my property and within 3 weeks of her being instructed she found me another colleague to assist her in finding a buyer. Miss Saleh-Wisdom is a woman of her word, she is persistent and has a genuine desire to find her clients the home they are looking for however long and however hard the challenge may be. She goes the extra mile to deliver a greater than expected service and invests her time in the project. I would highly recommend her if you are looking for a professional with the heart of a dolphin but a mind of a shark.

Shejal · 28 July 2019

★★★★★ 5/5

Google

The day I went to register with Bairstow Eves, Camilla welcomed us. From that day on the whole Bairstow Eves team started to send quite relevant properties to us, from different headquarters and from the same office; with time I got to know many of the staff. Everyone is kind and wants to help. Especially Camilla who is a young lady who knows how to listen, who really understands what your needs are, who cares. She is not a lady of so many words, but she answers precisely and clearly, if she doesn't know the exact answer, she asks and then comes back to you. In two words, she is: efficient and kind. I want to give Bairstow Eves five stars.

Lupita · 28 July 2019

★★★★★ 1/5

Google

If I could give Bairstow Eves, located at 2-3 The Exchange, Purley, CR7 2HA, zero stars, I would. My experience with this agency has been nothing short of appalling, and I urge others to stay far away from them. We were assured by staff member Jamal that our holding deposit would be refunded with only minor deductions of £85. Instead, we were shocked to find that £657 was taken. When questioned, Amy West claimed we “failed references,” an accusation that seems completely unfounded, as we strongly suspect no references were conducted at all. This appears to be a deliberate tactic to fraudulently withhold clients’ deposits, a disturbing practice reportedly common among estate agents in the Croydon area. This agency’s behavior is both dishonest and highly unprofessional. They are misleading clients with false claims to hold onto deposits, wasting time, money, and opportunities for genuine renters. Avoid Bairstow Eves at all costs if you value transparency, integrity, and professionalism. I hope this review serves as a warning to prevent others from falling victim to their unethical practices. Beware of this agency, they cannot be trusted with your money.

A · 30 October 2024

★★★★★ 5/5

Google

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Niall · 16 November 2017

★★★★★ 5/5

Google

Agent Wil is a very top guy who supported us in our property search till everything got sorted and payment. I will recommend.

Anthony · 5 February 2025

★★★★★ 5/5

Google

great service received from the lettings team. Found me a tenant straight away, I would definitely recommend using Bairstow Eves. Many thanks to Amy and her team at the Purley branch for all their efforts.

Danny · 8 August 2024

★★★★★ 4/5

Google

Just recently let a property through Bairstow Eves. Ignas was the letting agent. I fond him an excellent negotiator. He secured a discount on fess and on the monthly rent of the property for me. Ignas was very professional throughout our dealings and a credit to this agent. Only experience I had that could have being better is being told there was issue with my wife's visa and then it was ok again. This caused my family huge stress at the last minute. This should have being advised earlier in the letting process and should have being researched properly. With that said things happen and bairstow eves resolved this quickly and efficently and am very happy now.

Cronan · 31 July 2017

★★★★★ 5/5

Google

I had a very pleasant experience, fast and with excellent involvement in the rental process. Thanks to Will Donkor!

Ovidiu · 19 March 2025

★★★★★ 5/5

Google

I approached Will D last monday for a property for let and he went out of his way to ensure we found our perfect property in the short time frame we had. He was extremely patient and kind, ensured our reference process was accelerated and within a week we were all moved in. I will be further recommending Will to others and he will be my go to in the future

Sukaina · 21 January 2025

★★★★★ 5/5

Google

Full marks to Luke and his team at Bairstow Eves Purley. The selling process has had its journey because of the Covid19 pandemic and subsequent delays but I have been dealt an excellent service selling my house and associated negotiations with the house chain and I feel I definitely made the right choice for Bairstow Eves to handle the process with Luke supplying advice and reassurance throughout. Many thanksPositiveResponsiveness, Professionalism

Graham · 6 June 2021

★★★★★ 5/5

Google

With an extremely aggressive market, Luke and his team relentlessly sought to sell our house , with nearly 30 viewings to achieve a satisfactory asking price and enable us to purchase our new house. They truly took this sale in their stride and allowed me the time to concentrate on the purchase. Special thanks to Sophie, always keeping me upto speed with her very welcoming, bubbly nature. Thanks guys, Tom & Claire Purley.

Tom · 30 July 2020