Romans Crowthorne reviews

★★★★★ 5/5

Trustpilot

Very helpful

Khim is the man for anything you need in help for the properties 👍

Lets · 23 March 2026

★★★★★ 5/5

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Mark Porter was very informative

Mark Porter was very informative, efficient and professional at all times.

Stewart · 13 April 2026

★★★★★ 5/5

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Romans have been an excellent rental…

Romans have been an excellent rental agency. Sophia Lopresti kept me informed at every stage of the change over.

Customer · 24 September 2026

★★★★★ 5/5

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Fantastic staff and estate agents

Jonathan was fantastic dealing with our new tenancy, very helpful and went out of his way to help us. Highly recommend!

Shannon · 11 January 2026

★★★★★ 5/5

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On-the-ball

Roman's Grace Nothagel is just what is needed for the arduous process of house selling: efficient, proactive and on-the-ball.

Steve · 20 January 2026

★★★★★ 5/5

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Great

Thanks to Zara, branch manger, West Drayton, Cameron & Glen for working hard to let my property out.

Tara · 22 January 2026

★★★★★ 5/5

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Moving in Bracknell

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.

Atiqur · 3 August 2023

★★★★★ 5/5

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Very good service

Simon was excellent in communication & so helpful getting us the property we wanted.

Valerie · 9 February 2026

★★★★★ 5/5

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I bought the property through Romans…

I bought the property through Romans Sales then used the Lettings team to find me a tenant. Nothing was too much trouble, and we were kept updated every step of the way. Steve, Mark & Nathan from the Lettings team were very helpful & professional and provided great customer service. I would highly recommend Romans and will certainly use them again in the future.

Stephen · 16 January 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it.

Edward · 13 August 2026

★★★★★ 5/5

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Great experience & staff in Caversham

Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

Carla · 16 April 2024

★★★★★ 5/5

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Thank you Freya Wild

I want to say a huge thank you to Freya Wild, who was the agent who helped me and my partner find our new flat. It was a long and tricky process, but Freya was kind friendly and extremely helpful during the entire thing. She was always on the other end of the phone and email, and was always there whenever there was an issue that needed sorting. Thank you so much! :)

Finn · 18 April 2025

★★★★★ 5/5

Google

My overall experience with Romans New Homes was great! As a first time buyer, Enola was very professional and guided me through the process which was very helpful. Her communication was excellent and always replied to any questions I had. …

J · 16 April 2025

★★★★★ 5/5

Trustpilot

Purchase of a Property

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her.The negative - Was allocated a move manager that i only heard from once and then I understand he left. Didn't use Life Time Legal in the end

Mrs · 12 August 2024

★★★★★ 5/5

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Smooth and professional move process

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

Carol · 25 April 2024

★★★★★ 5/5

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Above and Beyond

Anais did terrific work at last minute to ensure the new tenant had a car park fob. Anais spent a considerable amounty of time trying to resolve the issue with Encore Estate Management who were failing to trace the master fob to pair it with. The management company were poor in providing an incorrect replacement fob and no help programming it. Anais met with another one of Roman's tenants who do not use the car park and arranged to borrow their fob for the new tenant to use on a short term basis . Anais is still chasing the management company to resolve the issue with the fob on my behalf. Great work which led to a smooth checkin for the new tenant. Thanks

Paul · 21 March 2023

★★★★★ 5/5

Trustpilot

Top Notch Personal Service for Landlords

Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!

Gary · 19 March 2023

★★★★★ 5/5

Trustpilot

Jordan and Jake were very helpful and…

Jordan and Jake were very helpful and alway easy to reach out to. The whole process of purchasing my house was very easy and it didn’t took a very long time. I would definitely recommend them and if I need to sell or purchase I will definitely contact them.

Alex · 20 December 2024

★★★★★ 5/5

Trustpilot

Romans Estate Agents

First of all I would like to thank Thomas of Romans, he has done an excellent job of putting my flat up for sale, we couldn't ask for a better service, an excellent customer service with top professional attitude towards their clients, they were quick, prompt service with no delays, if you had a problem or couldn't understand something or you needed help Romans was more than happy to come round and sit with us to solve the problems, always their when you need them, easy and friendly member of staff always willing to help, now that's what I call excellent customer service.I would like to say that Romans have to be the best estate agents that we have had

Brian · 16 March 2023

★★★★★ 5/5

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Kimberley Garcia Jones, Senior Property Manager

I first came into contact with the Romans Property Group in Reading in August 2002, when an agent showed me an apartment, which I eventually purchased through the company. They did such of an excellent job of processing the sale, that I engaged the company to manage the rental of the apartment and they continue to do so to this day. I have worked with a few property managers during those 21 years and all of them have been good but the manager that I have worked with the longest is Kimberley Garcia Jones. Kimberley is not only diligent and professional in her work but she has an innate ability to maintain cordial relationships between myself and the various individuals who have lived in the apartment. I often ask her for advice at the onset of new Tenancy agreements and she has never failed to steer me onto the right track. I live overseas and travel a lot, therefore I am often difficult to contact. Consequently, there have been occasions when Kimberley has had to made decisions without receiving approval from me. So far by acting on her own initiative, she has always made the right decisions. I have never met Kimberley in person and even though I greatly appreciate her professionalism, it is her genuine warmth and kindness which makes her a joy to work with.

Geraldine · 9 March 2023

★★★★★ 5/5

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Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

Adrian · 8 March 2023

★★★★★ 5/5

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Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

Hollie · 10 February 2026

★★★★★ 1/5

Trustpilot

Run by monkeys

When we moved in we were renting through Drummonds. Drummonds then sold to Romans and there the problems began.Drummonds were OK about fixing things but when they were sold out Romans would fix things as they saw fit.We told them that moss was growing in one wooden window. They only replaced it when the law changed and they had to. The garden shed was part asbestos. When the roof was damaged it did not get repaired. When one of the walls was rot damaged it did not get repaired either. We explained to the person who Romans sent to carry out the inspections that the triple trunk Leylandii tree in the back garden was too tall and needed chopping down, she seemed to think that it was not a problem. Later on one of the trunks fell down into several neighbours’ gardens. When the washing machine and fridge both stopped working we told them that this had happened. I had my own washing machine and fridge I had brought from a previous place where I had lived I installed them and put the washing machine and fridge that had stopped working in the leaky shed. We had an inlet pipe into the toilet leak several times. Each time it got repaired except for the last. They left it leaking and we put rags down to mop up the water. I tried washing them in my washing machine and the rags disintegrated blocking up my washing machine so it would not drain. The washing machine outlet was connected to the bath and sink so the sink blocked too. I opened my washing machine up and removed the lump of rag that was causing it to not drain. I put gaffer tape to tape over the pipe connected to the bath and sink and then plunged the sink, unblocking it. I contacted the council. They forced the owner to get it sorted. He tried to get it paid for by his insurance. They sent someone to view the property and they representative asked me about the problem. The answers I gave her resulted his insurance either refusing to pay out or only agreeing to partly pay out. The owner agreed to have the bathroom redone and when it was the leak was also fixed. A plumber who had been called to assess the leak also noticed that the pan connector was leaking. This also was replaced. The owner was advised to replace the floor in the bathroom but he refused to do that.A coil in the boiler spilt and water vented through an overflow pipe onto a neighbour’s extension roof. He had seen the failure of Romans or the owner to fix things so many times he took matters into his own hands. He went to the council who demanded that owner do whatever was necessary to fix the problem. When this failed he paid people to reroute the pipe so the overflow water flowed into out gutter. Romans did send people to look into the matter and it several attempts before the plumbing company they were using sent someone who realised that that the hop water tank had a split coil. The hot water tank was replaced, thankfully. Near to the end of our time with them the property was due to be sold. We reported that both drains were blocked and nothing happened.Some of the problems were attributable to the owner refusing to pay for things that needed to be.After we moved out, one trunk of the Laylandii fell down. The property ended up being sold at auction for less than the owner hoped to get for it. If he had carried out maintenance the owner would have been able to sell for a lot more.

Emma · 27 December 2024

★★★★★ 1/5

Trustpilot

Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

Cleevan · 28 February 2023