Romans Crowthorne reviews

★★★★★ 5/5

Google

Recently purchased a new home with Antlers, and Shelly has been incredibly helpful. She does a brilliant job of providing very clear explanations about the development and the specifications for the home. Shelly is very responsive and dealt with all my queries promptly or chased up answers from others in a timely fashion. Shelly has a warm personality and was an absolute delight to liaise with.

Chandra · 16 February 2026

★★★★★ 5/5

Trustpilot

Great job Romans (particularly Kim and Sam but all are stars)

Kim Stockley, Sam Morton and the wider team are excellent. I have rented for 5yrs in Windsor and felt well looked after by the team. It helps that I am not a problem tenant and have a responsive landlady. The team are always very helpful and have been great ever since I handed my notice in. Special shout out to Kim for working late on the day I served notice and to Sam for organising the viewings around my move, my pet and busy lifestyle.

Carlos · 2 September 2024

★★★★★ 5/5

Google

This is our first time buying a new built house. The Romans New Homes team especially Shelly was amazing throughout our new‑build home purchase. She was always kind, patient, and on top of every detail. Her follow‑ups were super helpful, and she made the whole process feel easy and comfortable. We really appreciated her support and would happily recommend her to anyone.”

Patrick · 16 March 2026

★★★★★ 1/5

Trustpilot

our experience with the Farnham office…

our experience with the Farnham office wasn’t good. They valued our house and tied us into a 21-week contract only to tell us 2 months later that based on viewer feedback and current market, they believe our house is worth 35k less then originally marketed, and 15k less then the reduction in price we’d already made. We have a 3 bed semi detached, and they tried telling me we should price to that of a 2 bed property, or another area such as church crookham, which made no sense to me as were a 3 bed in Farnham. At the same time charters advertised an identical property to ours (as we’re a new build development) at the same price as the original valuation price, something which Romans advised made no sense as they won’t sell it, which they did sell. I had 2 other agents value the property and provide market report and confirmed the price they were pushing us towards didn’t match that of a 3 bed semi in Farnham so didn’t understand the logic. When we requested to get out the contract as they no longer believe in their own valuation and therefore are not the right agents for us, we had some very unprofessional and heated conversations telling us we’re going to have to just take it off the market. At the time these conversations were happening we did receive an offer, one that they agreed to a sale price of 7k more then that of the price Romans wanted us to reduce to, only confirming they were incorrect. They then went and advertised our neighbouring property, also a 3 bed semi, only marginally bigger which was originally 30k more when sold by the developer, at 140k more then the price they told me mine was worth. This further confirmed to me they value properties at a much higher price to win business, before pushing you to reduce the price in order to sell it. We also found out from our buyers they lied and stated I was pregnant with another due imminently and needed a swift sale, I’m not pregnant nor had we yet found anywhere to go, but they failed to communicate to us our buyers required a quick move and therefore the sale has now fallen through because they can’t wait any longer, both us and our buyers are dissatisfied with their service.

Danni · 26 February 2026

★★★★★ 5/5

Trustpilot

Romans is top notch when it comes to…

Romans is top notch when it comes to assisting clients to find suitable Homes or accommodation . My experience with them was just lovely and very smooth. From the word go, my communication with Nathan and Lorraine were so open and excellent till we moved in. They provided us with the best advice and responded to calls and emails promptly. I am an excited client and will recommend Romans any day to anyone looking to buy or let a house. Thanks Romans 😊😊😊😊

Frank · 27 August 2024

★★★★★ 5/5

Trustpilot

Kim Stockley Romans

Kim Stockley has been my property manager for the past five years. She is extremely professional kind and informative keeping me up to date with everything. My property is fully managed and it’s a very seamless rental due to Kim’s expertise and experience. All the team at Romans are amazing nothing is to much trouble and thanks to Kim and Sam the letting manager who is also absolutely amazing I have let my property out again after my tenant gave her notice. I highly recommend Romans and will continue to have my property managed by them.

Karen · 14 August 2024

★★★★★ 5/5

Google

Buying our first home can be overwhelming, Shelly made the whole experience feel warm, positive, and genuinely enjoyable. She was incredibly kind, supportive, and always there for us. Although we didn’t move forward in the end due to personal circumstances, we are truly grateful for her care and understanding. She made a lasting impression on us, and we would happily recommend her to anyone starting their home-buying journey.

Wuinder · 16 January 2026

★★★★★ 5/5

Trustpilot

I had previously had my property with…

I had previously had my property with another agent and had no luck than Sarah came and got my property sold l can not thank enough has she was always on the other end of the phone helping she done more than was expected as well Bethany and Catherine l would highly recommend Romans in crowthorne

Kalwinder · 10 August 2026

★★★★★ 5/5

Google

I cannot recommend Shelly and Rozzy from Romans highly enough. From start to finish, the service has been absolutely outstanding. Shelly has been nothing short of amazing warm, approachable, and incredibly knowledgeable. She made what can often be a stressful process feel smooth and enjoyable, always taking the time to explain everything clearly and guide me with genuine care. Her professionalism mixed with her friendly nature really made the experience positive! Rozzy has also been fantastic, supportive, efficient, and always on hand whenever I had a question or needed reassurance. Together, they make an exceptional team who clearly go above and beyond for their clients. In summary - an incredible experience thanks to Shelly, Rozzy, and the wider team. I honestly couldn’t have asked for better service and I’m so grateful for all their help. If you’re looking for an estate agent or New home purchase I would wholeheartedly recommend them!

Cara · 16 September 2025

★★★★★ 5/5

Google

Here’s a polished review you could use for Enola Stewart: ⸻ ⭐️⭐️⭐️⭐️⭐️ I had a great experience with Enola Stewart at romans She was absolutely lovely to deal with and extremely helpful throughout the whole process. Enola was friendly, approachable, and always happy to answer any questions I had. She made everything feel much easier and less stressful, and I really appreciated her support and professionalism. I would definitely recommend her to anyone looking for a reliable and caring estate agent The Pricey’s.

Gary · 16 September 2025

★★★★★ 5/5

Google

Shelly from Romans has made the experience of buying a house, easy, fun, simple and enjoyable. From the moment I met Shelly she has been positive and enthusiastic and the experience wouldn’t have been the same without her. If you ever get the pleasure of meeting Shelly and having her help you with your new property you are extremely lucky. Thank you Shelly for just being you, and thank you for all the help and making the experience top tier.

Hannah · 16 September 2025

★★★★★ 1/5

Trustpilot

An agency you should avoid

An agency you should avoid. At the beginning of our contact, I specified that I wanted to rent and pay a deposit, but they selected the "no deposit option" for me to pay them a monthly fee. I have now terminated my contract with them and am having problems getting my deposit back. They are looking for all kinds of reasons to charge me extra. They said they found a problem with the refrigerator and it will cost me £160 to repair, and a similar refrigerator costs about £100-120 new. I cleaned everything impeccably, and they are asking me for money for another cleaning and moth treatment. They were not interested in contacting me after check-out to present the situation to me. However, I have never seen this report. I contacted them three times in three weeks, and they barely responded. I recommend you avoid this agency.

GEORGE · 8 February 2026

★★★★★ 1/5

Trustpilot

Another discriminating estate agent

Another discriminating estate agent who aim their rental property adverts at the working class only. They're currently advertising a one bedroom detached house on Osborne Mews, Windsor, SL4 for £1,750 and they're stipulating to me in their property description that a potential tenant must have an income of £54,600. Now, given my calculation, if I was to pay 12 months rent, that would equal £21,000 which is £33,600 less than the £54,600 Romans demand! How is somebody dictating to me how they think all my other outgoing costs are going to equal £33,600!? Romans know full well anybody registered disabled isn't going to be earning £54,600 so yet again another advert aimed at the working class and further discrimination by another estate agent. Stupidity at it's best. Of course, Romans defence story to get them off the hook will be "we don't set this policy, a third party referencing company does" yes, maybe so but it's Romans who opt to have a referencing company to vet their potential tenants where other referrencing companies will have less harsher criterias dictating where somebody vulnerable can and can't live so the majority of the blame is on Romans and from now on every estate agent I see doing this will be exposed. I hope Romans end up going out of business.

Anonymous · 23 July 2024

★★★★★ 5/5

Trustpilot

Thank you Katie Page and Catherine…

Thank you Katie Page and Catherine McNicholas!We bought our first house through Romans. Since this was our first purchase, we had no idea of how things work out till completion date. Through this difficult process Katie Page and Catherine were very helpful, supportive and made us understand every step during the process.We’ve finally completed on our purchase in a set time. You guys manage to get us to completion in the time frame we agreed to. I have nothing but good things to say, that we were in good hands, and we appreciate to all team specially to Katie Page and Catherine they were exceptional. It was a challenging chain, but they were brilliant in resolving all issues and communicating effectively with us. It’s one of the most stressful times and they both did their best to be as reassuring and understanding as possible. Massive thanks to them both as we really couldn’t have done it without them and we would highly recommend Romans Solicitors and their services! Thanks again for all your hard work!

Maria · 8 July 2024

★★★★★ 5/5

Trustpilot

Isabella York was particularly helpful…

Isabella York was particularly helpful during a very stressful three months last year.

Denise · 23 June 2026

★★★★★ 1/5

Trustpilot

Abrupt

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When I asked the selling fees, he asked how would I be choosing which agent to go with. When I said, probably the cheapest, he said “It won’t be us then”. Basically that was the end of.

Tracey · 10 March 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

We were really impressed with the outstanding service provided during our recent tenancy application with Romans Caversham office. In particular high praise goes to Chloe who was extremely helpful, friendly, engaging and professional throughout the process and adopted a very customer focussed service keeping us updated at every stage of our application. Chloe is a great ambassador for Romans and should be proud of the service she has offered. Well done!

Nick · 30 October 2024

★★★★★ 1/5

Trustpilot

Avoid this agent, Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading, save yourself the trouble and avoid them.

Ali · 16 February 2026

★★★★★ 5/5

Trustpilot

I rented a property from Romans Lower…

I rented a property from Romans Lower Early and I particularly want to thank Dhruv for his great professionalism and help as the whole process and experience was smooth, quick and enjoyable. He was caring and understanding my needs and constraints, and he even stayed over time in the office to let me come collect the property keys as I was late. Again thank you Dhruv and Romans.

Amine · 8 December 2024

★★★★★ 5/5

Trustpilot

Great service

Vasco called round last week and explained the selling process to us in detail, answering any questions we had. He was round again this week to take photos of my house, had them on Romans website by the afternoon, and he contacted me to say we had our first viewing this Friday! An excellent service.

Roger · 23 July 2026

★★★★★ 5/5

Trustpilot

Would recommend in a heartbeat!

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

Arianne · 24 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

★★★★★ 4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

★★★★★ 5/5

Trustpilot

The attempt to market my property was…

The attempt to market my property was quite complex before my meeting with Tim from Romans. I had previously been misled. Tim arrived at my home to provide me with a valuation of my home. The information provided by Tim was concise and informative. A full explanation was given regarding the process from start to finish and I was made aware of my options. I was even given information which had not been previously shared by other estate agents. I am at present extremely satisfied and totally confident with the agreement that I have entered into with Romans, Burnham office. Thank you for the professional approach I have received from all of the staff that I have engaged with to date.

Wendy · 4 May 2024