Romans reviews

★★★★★ 5/5

Trustpilot

Nathan Poulter

Nathan Poulter - Helped me with the process of securing my property- ensuring all was in order for us to get the keys by the available date. He really made our journey very smooth and reassuring. Nathan was very professional, friendly and an understanding kind person who helped me get things sorted even when we had a little hiccup and delays on our end. He did his upmost to keep us in the loop through out and to ensure everything went according to plan till the last stage of us getting the keys. Thank you so much Nathan we really appreciate all your help and effort.

Sindia · 23 December 2024

★★★★★ 1/5

Trustpilot

Dishonest, Unresponsive, and Money-Hungry - A Nightmare for Tenants and Landlords

My experience with Romans Lettings Agency was an absolute nightmare, and I strongly urge both tenants and landlords to avoid them at all costs.For Tenants:From the start, the onboarding process was unnecessarily tedious compared to any other rental experience I’ve had. Things only got worse nearing the end of our tenancy. The agency tried to blame us for pre-existing damage to the flat below, which was not only outrageous but entirely false. Their sneaky behavior during the check-in process left us vulnerable to unfair claims at checkout. Parts of the check-in report were incomplete, with notes like “cleaning still in progress” or “maintenance still in progress.” This led to exaggerated claims about pre-existing wear and tear when we moved out.When we informed them of our intention to end the tenancy on the date outlined in our contract, they tried to make us pay for the damage to the flat below, again, damage we didn’t cause. To make matters worse, they then insisted we move out a day early without offering any refund, which we firmly declined.After that, communication completely broke down. Jack, our assigned agent, stopped responding to emails and phone calls entirely. Despite contacting their office dozens of times, we were repeatedly told he would get back to us, but no response came, for two months! We were completely left in the dark about our deposit, with no updates or resolution. Even after going in person to their office several times, we were told Jack wasn’t in and that he’d follow up later, which, of course, he never did.Eventually, we escalated the issue to Jack’s manager, Karen, only to experience the exact same problem: ignored emails, unreturned calls, and zero accountability. It wasn’t until we involved the TDS (Tenancy Deposit Scheme) that we made any progress. The adjudicator sided with us, finding their claims false and exposing the negligence and lies Romans were willing to pursue.For Landlords:Romans’ complete failure to communicate with us as tenants is a glaring warning sign for landlords. Their lack of communication doesn’t just affect tenants, it could lead to serious issues within your properties going unaddressed, which could worsen over time and become far more expensive to fix.Additionally, their negligence on the legal side of things is a huge liability. If they were willing to pursue false claims against us with no basis, imagine how such unethical practices could backfire on you as a landlord. Failing to follow proper procedures and legal requirements could easily land you in trouble.Romans only care about taking your money, not providing any level of service or professionalism. Avoid them entirely, whether you’re a landlord or tenant, they will fail you.

Jack · 3 December 2024

★★★★★ 5/5

Google

I came to speak to Shelly at the showroom in St Annes Meadows Wokingham and went to for multiple viewings. Although I did not end up pursuing a home on the development, I was nonetheless very grateful for her time and support. Shelly was really friendly, knowledgeable and helpful and went above and beyond to show me around the homes on such short notice.

Joshua · 2 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from Romans in Yateley

Excellent service from Romans in Yateley in particular Harry who was always there for any questions. They were very professional at all times. I was kept up to date with the sale of my house!

Anne · 9 March 2026

★★★★★ 5/5

Trustpilot

“I had the pleasure of working with…

“I had the pleasure of working with Amanda as my lettings consultant for my first move in the UK, and I couldn’t have asked for a better experience. Amanda was incredibly helpful, always in constant communication, and went above and beyond in offering guidance and suggestions that were both thoughtful and informative. She made the whole process smooth and stress-free, ensuring I felt supported every step of the way. I highly recommend Amanda to anyone looking for a reliable and dedicated consultant. Thank you, Amanda, for making my move such a positive experience!”

Kevin · 28 October 2024

★★★★★ 5/5

Trustpilot

I have been extremely impressed with…

I have been extremely impressed with the service provided by Steve and his team in managing my rental property. From day one, they have been professional, attentive, and highly efficient in all aspects of property management. Steve has consistently gone above and beyond to ensure everything runs smoothly. Communication has always been clear and timely, and I’ve felt confident knowing my property is in good hands.If you’re looking for a trustworthy and dedicated estate agent who delivers a first-class service, I highly recommend Steve and his team!

Saleh · 24 October 2024

★★★★★ 5/5

Trustpilot

Selling our property

Vasco has been so helpful in guiding us through the start of our selling journey, from advising us about EPC certs and helping us to download an app to process ID. He also arranged an amazing set of photographs, which we are so pleased with. The property only went live yesterday so we can only wait and see! The main thing we appreciate from Vasco is that is keeps us informed on a regular basis. Many thanks again

Nikki · 31 October 2024

★★★★★ 1/5

Trustpilot

In simple words, awful …

Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested in our bungalow, I decided to give them a chance, even lowering our asking price by £50K for a quick sale based on their assurances. Despite all the promises, not a single viewing was arranged. Communication was terrible, and it felt like they did nothing beyond just listing the property on Rightmove, something anyone can do for a fraction of the cost.Professionalism was lacking from the start; the agent took pictures using his phone, which were then used in the marketing. It felt like there was no effort on their part to actively market our property or follow up with potential buyers. If you’re considering Romans, be cautious. Ask for guarantees on the number of viewings they’ll arrange, or you’ll likely end up wasting your time as we did.

Nick · 30 September 2024

★★★★★ 5/5

Trustpilot

I needed a quick move - I wasn't expecting that quick

I needed a quick move - I wasn't expectingit to be that quick! I was delighted when I moved in within 10 days. Anne Marie and her team were brilliant and very supportivethrough each stage of the process.My viewing was booked promptly (same day)and I was amazed that I had such a choiceof properties which I could choose from.I am settled and enjoying my new home knowing that any problems or issues, big or small will be dealt with promptly by our dedicated building manager Scarlet.I am a very satisfied Romans customer. Andy C.

Andrew · 24 September 2024

★★★★★ 5/5

Trustpilot

Successful move

We have recently moved into our rented property with Romans. Jon and Meenu were always available to reply to our queries and made the process very easy. We appreciate your help, thank you.

Liam · 26 February 2026

★★★★★ 5/5

Trustpilot

Excellent Service

I have no complaints at all with the service I have received from our Tenancy Manager Kaitlyn Young and the team at the Camberly Office.

Paddy · 29 April 2026

★★★★★ 5/5

Google

Recently purchased a new home with Antlers, and Shelly has been incredibly helpful. She does a brilliant job of providing very clear explanations about the development and the specifications for the home. Shelly is very responsive and dealt with all my queries promptly or chased up answers from others in a timely fashion. Shelly has a warm personality and was an absolute delight to liaise with.

Chandra · 16 February 2026

★★★★★ 5/5

Google

This is our first time buying a new built house. The Romans New Homes team especially Shelly was amazing throughout our new‑build home purchase. She was always kind, patient, and on top of every detail. Her follow‑ups were super helpful, and she made the whole process feel easy and comfortable. We really appreciated her support and would happily recommend her to anyone.”

Patrick · 16 March 2026

★★★★★ 5/5

Trustpilot

Great job Romans (particularly Kim and Sam but all are stars)

Kim Stockley, Sam Morton and the wider team are excellent. I have rented for 5yrs in Windsor and felt well looked after by the team. It helps that I am not a problem tenant and have a responsive landlady. The team are always very helpful and have been great ever since I handed my notice in. Special shout out to Kim for working late on the day I served notice and to Sam for organising the viewings around my move, my pet and busy lifestyle.

Carlos · 2 September 2024

★★★★★ 1/5

Trustpilot

our experience with the Farnham office…

our experience with the Farnham office wasn’t good. They valued our house and tied us into a 21-week contract only to tell us 2 months later that based on viewer feedback and current market, they believe our house is worth 35k less then originally marketed, and 15k less then the reduction in price we’d already made. We have a 3 bed semi detached, and they tried telling me we should price to that of a 2 bed property, or another area such as church crookham, which made no sense to me as were a 3 bed in Farnham. At the same time charters advertised an identical property to ours (as we’re a new build development) at the same price as the original valuation price, something which Romans advised made no sense as they won’t sell it, which they did sell. I had 2 other agents value the property and provide market report and confirmed the price they were pushing us towards didn’t match that of a 3 bed semi in Farnham so didn’t understand the logic. When we requested to get out the contract as they no longer believe in their own valuation and therefore are not the right agents for us, we had some very unprofessional and heated conversations telling us we’re going to have to just take it off the market. At the time these conversations were happening we did receive an offer, one that they agreed to a sale price of 7k more then that of the price Romans wanted us to reduce to, only confirming they were incorrect. They then went and advertised our neighbouring property, also a 3 bed semi, only marginally bigger which was originally 30k more when sold by the developer, at 140k more then the price they told me mine was worth. This further confirmed to me they value properties at a much higher price to win business, before pushing you to reduce the price in order to sell it. We also found out from our buyers they lied and stated I was pregnant with another due imminently and needed a swift sale, I’m not pregnant nor had we yet found anywhere to go, but they failed to communicate to us our buyers required a quick move and therefore the sale has now fallen through because they can’t wait any longer, both us and our buyers are dissatisfied with their service.

Danni · 26 February 2026

★★★★★ 5/5

Trustpilot

Romans is top notch when it comes to…

Romans is top notch when it comes to assisting clients to find suitable Homes or accommodation . My experience with them was just lovely and very smooth. From the word go, my communication with Nathan and Lorraine were so open and excellent till we moved in. They provided us with the best advice and responded to calls and emails promptly. I am an excited client and will recommend Romans any day to anyone looking to buy or let a house. Thanks Romans 😊😊😊😊

Frank · 27 August 2024

★★★★★ 5/5

Trustpilot

Vasco was Amazing

Vasco was Amazing. He help us sell our house in four days.

Deborah · 22 July 2026

★★★★★ 5/5

Google

Buying our first home can be overwhelming, Shelly made the whole experience feel warm, positive, and genuinely enjoyable. She was incredibly kind, supportive, and always there for us. Although we didn’t move forward in the end due to personal circumstances, we are truly grateful for her care and understanding. She made a lasting impression on us, and we would happily recommend her to anyone starting their home-buying journey.

Wuinder · 16 January 2026

★★★★★ 5/5

Trustpilot

Kim Stockley Romans

Kim Stockley has been my property manager for the past five years. She is extremely professional kind and informative keeping me up to date with everything. My property is fully managed and it’s a very seamless rental due to Kim’s expertise and experience. All the team at Romans are amazing nothing is to much trouble and thanks to Kim and Sam the letting manager who is also absolutely amazing I have let my property out again after my tenant gave her notice. I highly recommend Romans and will continue to have my property managed by them.

Karen · 14 August 2024

★★★★★ 5/5

Trustpilot

Fast Let, Seamless Service. Highly Recommend!

We’ve had an excellent experience with Romans, particularly Ellie Milne and her team in the Wokingham branch, along with our property manager Anne-Marie Osborne.

Customer · 20 April 2026

★★★★★ 5/5

Trustpilot

I had previously had my property with…

I had previously had my property with another agent and had no luck than Sarah came and got my property sold l can not thank enough has she was always on the other end of the phone helping she done more than was expected as well Bethany and Catherine l would highly recommend Romans in crowthorne

Kalwinder · 10 August 2026

★★★★★ 5/5

Google

I cannot recommend Shelly and Rozzy from Romans highly enough. From start to finish, the service has been absolutely outstanding. Shelly has been nothing short of amazing warm, approachable, and incredibly knowledgeable. She made what can often be a stressful process feel smooth and enjoyable, always taking the time to explain everything clearly and guide me with genuine care. Her professionalism mixed with her friendly nature really made the experience positive! Rozzy has also been fantastic, supportive, efficient, and always on hand whenever I had a question or needed reassurance. Together, they make an exceptional team who clearly go above and beyond for their clients. In summary - an incredible experience thanks to Shelly, Rozzy, and the wider team. I honestly couldn’t have asked for better service and I’m so grateful for all their help. If you’re looking for an estate agent or New home purchase I would wholeheartedly recommend them!

Cara · 16 September 2025

★★★★★ 5/5

Google

Here’s a polished review you could use for Enola Stewart: ⸻ ⭐️⭐️⭐️⭐️⭐️ I had a great experience with Enola Stewart at romans She was absolutely lovely to deal with and extremely helpful throughout the whole process. Enola was friendly, approachable, and always happy to answer any questions I had. She made everything feel much easier and less stressful, and I really appreciated her support and professionalism. I would definitely recommend her to anyone looking for a reliable and caring estate agent The Pricey’s.

Gary · 16 September 2025

★★★★★ 5/5

Google

Shelly from Romans has made the experience of buying a house, easy, fun, simple and enjoyable. From the moment I met Shelly she has been positive and enthusiastic and the experience wouldn’t have been the same without her. If you ever get the pleasure of meeting Shelly and having her help you with your new property you are extremely lucky. Thank you Shelly for just being you, and thank you for all the help and making the experience top tier.

Hannah · 16 September 2025