Trusted Agent profile · Crowborough
★★★★★
155 reviews across 2 platforms
The Broadway, Crowborough, TN6 1DE
Banfield Estate Agents's office in Crowborough, at The Broadway, is rated 4.8 out of 5 across 155 reviews on two platforms, including 153 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Banfield Estate Agents Crowborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crowborough.
Every review we hold for the Crowborough office, from every platform, shown as written. First names only.
5/5
GoogleWe have moved house quite a few times and this has been by far the best service we have received from an estate agent selling our property. We were kept informed at every stage and we felt that their aim was to make the process easy for both the seller and the buyer. Resulting in a successful conclusion. They were always helpful and open, and we have no hesitation in recommending them. Thank you to Fiona, John and the team. Jonathan and Jane
5/5
GoogleJohn at Banfield Estate Agents went above and beyond to assist me in the purchase of my home. The company offers a professional service, supportive and accommodating to individual needs. Our purchase was not simple, however John made every effort to support and secure the property. I would highly recommend the company, knowing you will be fine hands whether you are selling or purchasing a property.
1/5
GoogleI had a viewing booked for 16:45, and arrived at 16:57. The estate agent wasn't there and I noticed a missed call from them. I was kindly allowed to leave work early to reach the appointment but unfortunately got delayed by traffic. The lady on the other end of the phone called the person who was supposed to be doing the viewing who had already left for the next one booked for 17:00. Unfortunately 2 things could of happened here: A. She didn't know how to use the phones mute/hold button B. The phone didn't have a mute button ...So to my delight I got to hear what was said about me. So thanks John but i'm not a "useless person", just a working professional with limited time who got stuck in traffic. I didn't phone because its ILLEGAL to do so while driving, and I was trying to get to the viewing as quickly as possible. And I wouldn't say I sounded "flaky" in our phone conversation the day before, I was trying to arrange something around my working hours that would be convenient for you also since you close at 17:00. I do question as to whether 15 minutes would be long enough for a viewing? Infact you would have had to leave earlier to reach the next appointment, so that would have given me about 5 minutes to look around a place I potentially want to live and to ask any questions. They proceeded to decide they'd rebook the appointment, which I was not offered by the lady, who told me I was almost "30 minutes late". So well done for your terrible customer service skills, you lost yourself someone who could have been a good reliable customer. I will give you 2 pieces of advice for free: 1. Either learn how to use the mute/hold button or get a phone which has one 2. Allow more time for viewings for potential tenants/buyers
5/5
GoogleAll staff at Banfields were friendly, professional, efficient and pro-active. It felt like they were working for and being paid by us but we were buyers ! Special thanks to Paige and Georgie who were excellent throughout. We absolutely dont want to be moving again but if we had to at some point, we would not hesitate to use Banfields.
5/5
GoogleHad a great experience selling our property with Banfield estate agent who kept us updated throughout and were significantly more communicative than their local competitors who we were purchasing through! Would not hesitate to use again.
Thank you for your review, you were a pleasure to work with!
5/5
GoogleExcellent service from Banfield - our journey purchasing with them went smoothly from start to finish :) staff are very friendly, positive and prompt too
Thank you for this lovely review. We hope you are very happy in your new home!
5/5
GoogleFrom start to finish very easy and great communication!
Thank you for this review. You have been a pleasure to work with.
1/5
GoogleHere’s an upgraded version of your note: --- I recently moved out of a property that I rented for over two years, which was fully managed by Banfield. When I initially moved in, I was provided with a house condition report that clearly documented the state of the property. The report highlighted several issues, including noticeable marks on the carpets, damage to the walls, aging wallpaper, and scratches and stains on the kitchen units and worktops. Despite these pre-existing conditions, I chose to rent the house, fully aware of its condition. During my tenancy, I went above and beyond by redecorating the property at my own expense. This effort was not only acknowledged but also approved by the landlord through the estate agent, who confirmed that the landlord was satisfied with the paintwork and improvements. However, upon moving out, I was deeply disappointed to discover that the landlord, with the support of Banfield, is attempting to charge me for the very same issues that were documented as pre-existing before I moved in. This is both unfair and unreasonable, as these damages were clearly identified in the initial condition report. This experience has left me questioning the fairness and transparency of Banfield’s property management practices. It is unjust to hold tenants accountable for issues that were present before their tenancy began, and I sincerely hope that future tenants are treated with greater fairness and integrity.
5/5
GoogleSwift and helpful team
Thank you for your review!
5/5
GoogleI’ve just bought a property through Banfield and was very impressed with them from start to finish. All the staff were very helpful, friendly and professional, and Paige in particular was exceptional. Nothing was too much trouble for her and she was always a joy to speak to. It’s a rarity these days to encounter someone so efficient and so lovely. I also had dealings with John and Fiona and thought highly of them too. They go the extra mile at Banfield. What a remarkable company!
Thank you for your kind words. We hope you have settled into your new home. It was a pleasure working with you.
5/5
GoogleWe didn't sell through Banfield but we did buy our new property through them. Throughout the entire process, the staff (especially Georgie) were amazingly helpful and I couldn't fault them if I tried. Every phone call/email was responded to quickly and efficiently and they regularly went above and beyond to help us in all aspects. Highly recommend
5/5
GoogleI had a great experience purchasing my home through Banfields. Paige looked after me from start to finish she kept me informed every step of the way. I cant recommend Banfield's highly enough, especially Paige, an asset to the company. Thank you all for getting it over the line for me before the SDLT holiday ended!
5/5
GoogleWe are absolutely thrilled with John, Fiona and the whole team. John has been amazing and to say he went the extra mile for us is an understatement (I think my husband and I are slightly in love with John now)! After hearing friends/family talk about their estate agents we can't believe how much we lucked out by choosing Banfields. I can't recommend them enough!
5/5
GoogleHighly recommended all the staff who i spoke to were helpful and professional. But a special Thanks to Paige who was completely amazing, she kept us updated and informed throughout the sale of the property and beyond. Nothing was too much hassle and Paige was always there to help and advise.
5/5
GoogleHad a viewing today with Robyn - she was so professional and got back to me very quickly with questions I had regarding the property . Very knowledgeable and efficient . Highly recommended.
Thank you for your kind words!
5/5
GoogleTwo words - excellent service ! We sold our home through Banfield and Fiona and her team have been amazing from start to finish especially John. He took away a lot of the stress that you get when selling a house and always went that extra mile to ensure everything went as smoothly as possible. I could not recommend Banfield enough !
5/5
GoogleI sold my property and brought my dream home through Banfields, Fiona and Georgina knew exactly what I wanted and delivered my requirements 100%. Would recommend Banfields without hesitation. A happy buyer and seller.
5/5
GoogleWe were buying a property which was listed by the seller through Banfield. Fiona was professional and patient. We encountered some urgent matters and she was prepared to discuss them over the weekend. She was calm in dealing with issues, provided wise advice to resolve issues that arose and had good inter-personal skills. We very much appreciate her interventions.
5/5
GoogleLovely dealing with the ladies at Banfield’s. Thank you for selling my flat so quickly.
Thankyou for your review, you have been a pleasure to work with!
5/5
GoogleVery pleasant experience with Banfield. A professional approach with a personal touch. Very attentive and easy to get hold of. Responsive with emails and happy to answer any questions.
Thankyou for your review. It was a pleasure working with you!
5/5
GoogleMost helpful agents during our house purchase. Paige Waterhouse and John Mackenzie were our main contacts and cannot speak too highly of their professional and caring approach. A great experience coming into the area from a distance.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat Service from a very professional and friendly company they go the extra mile and communicate efficiently with all parties involved. I would highly recommend using their service.
Thankyou for your kind words. It has been a pleasure working with you.
5/5
GoogleI recently sold my property through Peter Banfield. They're an excellent estate agents. Great communication & professionalism. They go above & beyond. I cannot recommend them highly enough.
It has been a pleasure dealing with you. Thankyou for your kind words June.
5/5
GoogleGreat service thank you
Thank you. We are very glad you were pleased with our service.
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Tell us what you need and we'll put you in touch. Banfield Estate Agents Crowborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crowborough.
