Trusted Agent profile · Crosby
★★★★★
108 reviews across 1 platform
76-78 Coronation Road, Crosby, L23 5RH
Clive Watkin's office in Crosby, at 76-78 Coronation Road, is rated 4.5 out of 5 across 108 reviews on 1 platform, including 108 Google reviews rated 4.5.
Every review we hold for the Crosby office, from every platform, shown as written. First names only.
5/5
GoogleA great service from beginning to end which made letting our flat a stress free process. Farrah was brilliant and always kept us in the loop
Thank you so much for your positive feedback! We are so happy that our service made the process stress-free for you. It was a pleasure working with you and we will definitely pass on your kind words to Farrah. Thank you for choosing us to help with letting your flat. Kind regards, Lucy, Customer Relations.
1/5
GoogleBasically trying to sell a house in Crosby that is obviously riddled in damp and mould. Obvious attempt to try and hide it with lining paper and paint. Pointed this out and didn’t even bother getting back to me because they knew. Watch who you buy off!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMy partner and I have recently purchased our first home together and can't speak highly enough of the service provided by Clive Watkin and Emma Morris in particular. Nothing was too much trouble for her, from arranging for me to see the property in the first instance accommodating my working hours to liaising with the developer on our behalf. Emma was great, even when we were probably quite annoying with constant calls and questions. If we were ever to sell, not that it's even slightly on the cards, we'd use Clive Watkin and request Emma.PositiveResponsiveness, Quality, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was struggling with finding accommodation for my family. Had been staying with friends and had lost hope until I was referred to Clive Watkin properties. I was very impressed with the professionalism displayed by Joe. Everything was explained to us and the process was very swift. In 3 days time we were happily living in a new property
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI dealt with Joe Jaison and Farrah Nevins who were absolutely outstanding. I cannot praise them enough. The service, friendly attitudes and professionalism were second to none. Both went above and beyond to help me secure our home. Thank you both so much, we are so grateful and very happy in our new home 💙 …
Many thanks for your fantastic 5* review and your kind words Devina. Best wishes, Lucy, Customer Relations.
1/5
GoogleI’m sure all these 5 stars are legitimate but I’m sad to say my experience with Clive Watkin’s Crosby branch was nothing but frustrating and upsetting. I appreciate the current chaotic context, but I was somewhat ignored and made to feel a nuisance by the agency after enquiring about a property to let. I was initially told a property would be available ‘late June, early July’ and any subsequent changes to this I only discovered by ringing up myself. The time frame changed to ‘mid-Jul and eventually I was told ‘late July, early August.’ At this point they denied that their initial estimation of June/ July was even said (which it was, we were both told this separately) Every time I did ring some development had taken place without anybody letting us know. Over a period of 3/4 weeks I was frequently told that the agents would get back to me with information/ updates. This never happened, and because we were eagerly ringing for updates regularly, the agents seemed like they were growing frustrated and tied of us for contacting them. We loved the property and were getting conscious of enquiring because of this. I’m sorry to even be writing such a negative response but the care we received was minimal, we were by no means treated as valued potential customers, rather a pair of nuisances.
Hello Ste, I am sorry to read that this has been your experience and I would like to assure you that your comments will be passed on to the local team and Regional Manager. Should you wish to discuss further, please contact us via review@countrywide.co.uk Kind regards, Scott @ Customer Relations
5/5
GoogleI have recently had dealing with the Clive Watkin office in Crosby. As a rule I don't normally have the time for reviews yet in this instance I feel I need to take a few minutes out my day to say a massive Thank you. Not only to thank-you but to applaud the exceptional, friendly and Knowledgeable service provided by the staff. In particular Emma and Alison who at times that where quite stressful made me feel at easy and alleviated any worries I had. I would recommend the branch to anyone going forward. Thanks Again wishing your branch and the girls every success going forward Regards Ang
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleI would 100% recommend Clive Watkins in Crosby. I used them to purchase my house in Nov 19. My main contact was Emma who was brilliant, however, whenever I spoke to anyone at the office they were all excellent. Emma, understood my house requirements and recommended only the houses that fit my requirements. Emma was always on hand to answer any questions and went over an above. When Emma called to advise of a property that had just come on the market (which I went on to purchase) I asked could I see it right away because I was available. Emma, said "yes no problem, I will meet you there in 10 minutes". Emma, also patiently came with me for multiple viewings of the same property which enabled me to measure up, meet builders etc. Nothing was a problem, the big thing for me was Emma always called me back when queries were pending. My pet hate is having to chase companies for an answer. There was a delay in the purchase of my property (which was a legal anomaly), Emma and in her absence her colleagues would regularly keep me updated which was always reassuring as buying and selling houses is a stressful experience. Not that I ever plan on selling my new home (as it is perfect), I would definitely use Clive Watkins.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
GoogleAbsolutely delighted with the service provided during the sale of my house. From the outset I received clear and well thought through advice. I was kept fully informed of the progress with viewings and the ensuing feedback, this was particularly important as I was managing the process remotely. The sound advice paid off as a buyer came forward amazingly quickly and a deal agreed. Emma and her team went above and beyond to sort out an emerging difficulty which was neither of their making or strictly within their remit to resolve but because I was unable to visit the property they stepped in to sort things out on my behalf. Selling houses is always stressful business, however Clive Watkin made it as easy as it could be. Thanks Emma and everyone in the Crosby Branch’s sales team, I would certainly use your services again!
Hi Mike, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments to our local Clive Watkin branch. Many thanks, Lucy.
5/5
GoogleWe have recently sold our house via Clive Watkins in Crosby and the quality of service from the team, especially Emma, Alison and Sandra, was fantastic and professional at all times. It is a stressful time selling/buying a house but the Clive Watkins team helped make it less stressful as we were kept up to date on a regular basis and advised at each stage of the process. I would highly recommend the services of Clive Watkin. Thanks Ladies!
Thank you Cathy for your 5* review and kind comments. It's good to know that Emma and the team provided you with efficient service worth recommending. Kind regards, Mike.
5/5
GoogleCannot speak highly enough of Emma Morris. We completed last week which took 9 months, due to endless issues with the vendors and their onward purchase. Emma was always on the phone chasing enquires and communicating information every step of the way. A very professional service. Cheers Emma! We got there in the end !! Patrick & RosiePositiveResponsiveness, Professionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleClive Watkins have been amazing to deal with. They are all so friendly to their customers and can’t do enough for them. Their customer service is outstanding and always go the extra mile. A special mention to Alison and Farrah 😊 …
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleClive Watkins have been amazing to deal with. They are all so friendly to their customers and can’t do enough for them. Their customer service is outstanding and always go the extra mile. A special mention to Alison and Farrah 😊 …
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSo pleased with Jodie, Amy and Farrah for being our letting agent, they went above and beyond when it came to finding us a tennant. Looking forward to a great on-going business relationship with them.
Thank you for the amazing review! We are thrilled to have provided you with excellent service and are excited for the opportunities to come. Our team is dedicated to maintaining a positive and successful business relationship with you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHi I would just like to say thankyou for all the help off Jodie , Farrah & Amy they have helped me so much and been so supportive and had things done super fast . Thankyou once again
Thank you so much for your kind words! Our team at strive to provide efficient and supportive service to all our customers. We're thrilled that Jodie, Farrah, and Amy were able to help you quickly and effectively. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI would like to say how fantastic Abbey & Farrah are in Crosby Clive Watkin Lettings. They are professional friendly and very approachable. They kept us informed through all the stages of us achieving our dream house. Fantastic girls💫💫💫💫💫thanks Helen & Jon xxx …
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOverall great experience. Landlord is friendly and responsive and fortunately have a great property manager in Jordan Geyser. Would definitely recommend Clive Watkin as oppose to other previous agents and managements
Thank you Jon for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI bought through Clive Watkin and cannot recommend the staff highly enough, especially Emma Morris who was a superstar! She was always on hand to help and couldn't do enough for you. 5 Star service and hopefully a payrise to Emma who clearly is an asset to the company. Thank you for all you help.
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently sold our house with Clive Watkin Crosby and they were fantastic. Emma made the process so easy and was a pleasure to deal with. Nothing was too much trouble for her, always responded professionally and quickly to queries via emails and phone calls. Wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleClive Watkin Crosby have an amazing team. They are responsive to messages, very kind , very clued up and you know you are in safe and experienced hands. I would highly recommend them if you want the best service in Crosby
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleEasy to work with during a stressful time. Lovely friendly staff
Thank you for your kind words! Our team strives to provide exceptional service, especially during challenging situations. It means a lot to know that we were able to make your experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThey made the process easier ,Joe was available to assist with the nitty gritties.Will definitely recommend them,would definitely use them in future when the need arises
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe do a great job thank Joe and his team for all ❤️😎 …
Thank you for your 5* review Michael. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAbbey has been a star from start to finish. I had to find last minute housing and she's been nothing but helpful from start to finish with clear communication on all fronts. Would definitely recommend Clive Watkins to other people
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clive Watkin's Crosby office has 108 reviews across 1 platform: 108 on Google.
Clive Watkin Crosby is rated 4.5 out of 5 across all 108 reviews, and 4.5 out of 5 on Google from 108 reviews.
Clive Watkin Crosby, 76-78 Coronation Road, Crosby, L23 5RH.
