Every review we hold for the Crosby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I recently purchased our home through Clive Watkins and we had a brilliant experience. The team kept us updated at every step of the purchase, and were friendly and helpful whenever we needed to contact them. We had an issue on the move day getting our keys and Amber went above and beyond to resolve the issue for us. Thank you so much.
Lauren · 25 December 2025
Agent replied · 15 January 2026
Thank you so much for choosing Clive Watkins for your home purchase! We are delighted to hear that you had a brilliant experience with our team. Our priority is to keep our clients informed and provide exceptional service. We are glad that Amber was able to go above and beyond to resolve any issues on move day. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently used Clive Watkin for the second time to find a tenant for my property, and once again, I had a fantastic experience. Jodie and Farrah were both incredibly helpful and professional throughout the entire process.
They made sure to answer all of my questions and kept me informed every step of the way. Their communication was excellent, and they really helped to make the whole process smooth and stress-free.
I highly recommend them to any other landlords looking for a reliable and efficient estate agent. I'll definitely be using their services again in the future.
Matthew · 8 August 2025
Agent replied · 15 April 2026
Thank you for choosing Clive Watkin for your property needs! We are thrilled to hear about your fantastic experience with Jodie and Farrah. Our team strives to provide reliable and efficient service to all our clients. We look forward to working with you again in the future. #HappyClients #EfficientService #CliveWatkin
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJodie and Farrah were both amazing when I was getting my new home, so helpful and always quick to respond with any queries I had! Both lovely girls and highly recommended them both! Thank you so much for all of your help getting a new home for me and my children :) xx
Jessica · 15 February 2026
Agent replied · 15 April 2026
Thank you so much for your kind words! We're thrilled to hear that our team members Jodie and Farrah were able to help you and your family find a new home. Our goal is always to provide exceptional service and we're glad we could make your home buying process a positive experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI contacted Clive Watkin as I was need of a property valuation for deferred payment agreement for my mother-in-laws house.
I spoke to a valuer names Olivia Betts she was amazing extremely helpful, friendly, professional and understanding of the unusual circumstances and request. As my request was time sensitive she was able to help in timely and efficient manner.
I would definitely consider the Clive Watkin team for any further property valuations and sales
Thank you so much Olivia
Gemma · 1 April 2025
Agent replied · 2 May 2025
Many thanks for your outstanding 5* review and your generous comments Gemma. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEfficient friendly service - Very prompt to list the property to the rental market. Notifications of viewings sent through, everything went smoothly, resulting in the property having a new tenant within 2 week! Thank you Farrah & Jodie for the great service.
Liz · 15 February 2026
Agent replied · 15 April 2026
Thank you for the amazing review! We are thrilled to hear that our team was able to provide efficient and friendly service, resulting in a new tenant for your property within just 2 weeks. We always strive to make the rental process smooth and stress-free for our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had the absolute pleasure of working with Olivia, and I cannot recommend her highly enough! From start to finish, she made the entire process seamless, stress-free, and even enjoyable. Olivia is not only incredibly knowledgeable about the market, but she also takes the time to truly understand her clients’ needs and priorities.
Her communication skills are exceptional, she kept me informed every step of the way and was always quick to respond to any questions I had. What really sets Olivia apart is her genuine care for her clients. She went above and beyond to ensure I felt confident and supported throughout the process.
Her professionalism, attention to detail, and expertise made all the difference, and I’m thrilled with the outcome. If you’re looking for a sales agent who is dedicated, personable, and excellent at what they do, Olivia is the one to call. She is truly a gem!
Manon · 22 December 2024
Agent replied · 26 December 2024
Thank you Manon for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience viewing a property with Jodie and Farrah was excellent. They were punctual, well-prepared, and provided clear and honest information about the property. Their approachable and professional manner made the process smooth and stress-free. I would highly recommend them to others. Thank you once again!
Marta · 16 November 2025
Agent replied · 15 January 2026
"Thank you for your kind words! It's our pleasure to provide exceptional service to our clients. We're glad to have made your property viewing experience stress-free and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’re so grateful to Alison and the team at Clive Watkin. The home-buying process was tough, but they were a constant source of support and reassurance. Alison went above and beyond to keep things moving and made us feel genuinely cared for every step of the way. We couldn’t recommend them more.
Ross · 15 August 2025
Agent replied · 15 April 2026
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFrom the minute I spoke to Jodie on the phone, I knew we were going to put our house on the market with Clive Watkin- and I’m so glad we did! The entire team has been a joy to deal with, through the trials and tribulations of buying and …
Alex · 15 July 2025
Agent replied · 15 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCannot thank Alison and Amber enough for their help and support when buying our house! They were so friendly and went out of their way to keep things moving, absolutely fabulous!
Katie · 16 November 2025
Agent replied · 15 January 2026
We are so delighted to hear that you had an amazing experience with Alison and Amber while buying your house. Their commitment to going above and beyond for their clients is what makes them fabulous. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI had a mixed experience with Clive Watkin Crosby during my tenancy, and I feel compelled to share my honest review. My journey with them started off on a positive note, but it gradually became less satisfying.
When I initially rented a flat, Abbey, the former lettings negotiator, was truly exceptional in processing paperwork and getting me settled into the flat swiftly. However, I soon discovered that the flat, which I was told was suitable for families, was not the safest environment for my child. There were no other families in the building, and I became a victim of antisocial behaviour. I admit that I hesitated to report it initially, but when I did report it the second time, not much seemed to be done not even an email reply to my reported issue!
As my tenancy was coming to an end, I was bombarded with calls from Farrah and Joe to schedule viewings. I found this to be quite early, and there was no flexibility in their approach. Farrah even insinuated that if I plan to leave earlier, I should inform them due to high interest in the flat. This request felt inappropriate, especially given the ongoing issues with antisocial behaviour.
Furthermore, when I tried to contact Abbey regarding several issues, I was surprised to find out that she had left Clive Watkin Crosby. This information had not been communicated to me, and I had been relying on her for assistance. I eventually put Joe as my reference, but he failed to respond to the new letting team, causing unnecessary stress and delays.
To make matters worse, when I called the office to inquire about my deposit and who to contact, Joe assured me that he would provide the necessary information when I vacate the flat. Unfortunately, this never happened, forcing me to figure out the process on my own through my bank statements and old emails.
Overall, my experience with Clive Watkin Crosby was disappointing. While Abbey's initial support was commendable, the lack of responsiveness, ongoing issues with the flat, and unprofessional behaviour from some staff members left me frustrated and dissatisfied. I hope they can improve their communication and tenant support in the future and not take annual/sick leave all at once so there is always someone from the lettings team in the office to take calls.
Redab
Redab · 28 October 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI had a mixed experience with Clive Watkin Crosby during my tenancy, and I feel compelled to share my honest review. My journey with them started off on a positive note, but it gradually became less satisfying.
When I initially rented a flat, Abbey, the former lettings negotiator, was truly exceptional in processing paperwork and getting me settled into the flat swiftly. However, I soon discovered that the flat, which I was told was suitable for families, was not the safest environment for my child. There were no other families in the building, and I became a victim of antisocial behaviour. I admit that I hesitated to report it initially, but when I did report it the second time, not much seemed to be done not even an email reply to my reported issue!
As my tenancy was coming to an end, I was bombarded with calls from Farrah and Joe to schedule viewings. I found this to be quite early, and there was no flexibility in their approach. Farrah even insinuated that if I plan to leave earlier, I should inform them due to high interest in the flat. This request felt inappropriate, especially given the ongoing issues with antisocial behaviour.
Furthermore, when I tried to contact Abbey regarding several issues, I was surprised to find out that she had left Clive Watkin Crosby. This information had not been communicated to me, and I had been relying on her for assistance. I eventually put Joe as my reference, but he failed to respond to the new letting team, causing unnecessary stress and delays.
To make matters worse, when I called the office to inquire about my deposit and who to contact, Joe assured me that he would provide the necessary information when I vacate the flat. Unfortunately, this never happened, forcing me to figure out the process on my own through my bank statements and old emails.
Overall, my experience with Clive Watkin Crosby was disappointing. While Abbey's initial support was commendable, the lack of responsiveness, ongoing issues with the flat, and unprofessional behaviour from some staff members left me frustrated and dissatisfied. I hope they can improve their communication and tenant support in the future and not take annual/sick leave all at once so there is always someone from the lettings team in the office to take calls.
Redab
رضاب · 28 October 2023
Agent replied · 27 November 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was struggling to find the right property for over two years until I contacted this letting agents. I was welcomed by Joe and Farrah who were very accommodating and showed me a few properties which met all of my needs. Joe took me to the first property and within an hour later the deposit was down and I was made up with not only the property, but how I was treated and cared for by these two professionals. I was kept upto date every step of the way and have found the ideal place for my family. Thank you Joe and Farrah.
Liam · 2 September 2023
Agent replied · 2 October 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would recommend this estate agents. I sold my house but it took months (nothing to do with estate agent) and throughout Alison and the team were in constant communication with me and the buyer. Very helpful and understanding.
June · 25 March 2026
★★★★★ 5/5
GoogleDealt with the rental and then sale of our property. Lucy and the team very professional throughout and most importantly proactive with any 'blips' during the sale process.
Greg · 17 September 2025
Agent replied · 15 January 2026
"Thank you for your positive review! We take great pride in providing top-notch service, and we're glad that we were able to handle any challenges with professionalism. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJodie was really helpful and very professional..
Ian · 15 March 2026
Agent replied · 15 April 2026
We are thrilled to hear that Jodie provided you with exceptional service! Thank you for recognizing her professionalism. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmy is an absolute lovely young lady who helped us to find our new home in no time. Same day as we viewed the property it was offered to us and all the process afterwards went smoothly.
I cannot be thankful enough for everything you have done for us. You are a massive credit to the company.
Roland
Roland · 24 July 2024
Agent replied · 23 August 2024
Thank you for your glowing 5* review and thank you for your kind words Roland. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe decided to go with Clive Watkin for selling our home. What a fantastic all round service. When issues did arise, the staff were so helpful. A huge shoutout to Olivia. She dealt with a number of issues for us and was always so helpful and acted like she really wanted to help. Very rare these days to see such a great attitude. Many thanks from both of us.
John · 28 October 2023
Agent replied · 27 November 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFast, efficient service. Special thanks to Jodie M who helped us secure our home without any issues
Jack · 16 November 2025
Agent replied · 15 January 2026
Thank you for trusting us with securing your home! We're thrilled to hear that Jodie provided fast and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmy and Farrah was amazing finding me a tenant for my property’s, wouldn’t use anyone else, look forward to working with you more in the future
Phil · 15 August 2025
Agent replied · 15 April 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI was welcomed with a warm positive energy. Robyn who was fantastic and a very enthusiastic member of the team answered all my unwavering questions with confidence. This then giving me a good understanding of what direction I want to head towards. Great job and thank you very much!
Declan · 15 March 2026
Agent replied · 15 April 2026
Thank you so much for your positive review! We are thrilled to hear that you had a warm and informative experience with our team member, Robyn. We strive to provide knowledgeable and enthusiastic service to help our customers reach their goals. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmy was excellent at letting out my property and finding the perfect tenant. Brilliant communication the entire process, great and easy to work with
Tanya · 15 August 2025
Agent replied · 15 April 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have recently both purchased a property and sold a property through Clive Watkin and I was extremely satisfied with both the professional manner and vital help that was given through the process. Emma and Alison and the rest of the team worked tirelessly to make the experience as easy and trouble free as possible. I have to say they all went the extra mile especially Emma to ensure the transactions went through as planned. Huge thanks and appreciation
David · 10 October 2022
Agent replied · 7 June 2023
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe truly couldn’t have wished for better service than what Alison and her team at Clive Watkin provided. …
Katelyn · 15 August 2025
Agent replied · 15 April 2026
Thank you so much for your kind words! At Clive Watkin, we strive to provide exceptional service and it means the world to us that you had such a positive experience. It was our pleasure to help bridge the gap and ensure a smooth home … More
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