Robinsons Crook reviews

★★★★★ 1/5

Trustpilot

Unprofessional, wrong information given

Robinson’s estates agents in the area of Crook, allowing the landlord to branch the agreement on many occasions, allowing them to intimidate the tenants in the house, being verbally attacked on all social media platforms, incited into ending the agreement on wrong information which will end with a 7 and a half month pregnant woman out of the house and on the streets, promising one thing and doing another, told wrong information after wrong information which then got lost in miscommunication and this can be backed up especially on recent emails from the company, they now tell us that we are leaving on our own accord, which is wrong information , we were incited to agreed otherwise my wife would have to suffer more of the abuse from the landlords. everytime we ring an advisor, they tell us not to believe staff that we had spoke to before as they were only part time staff and don’t know what they are talking about, very unprofessional company who don’t protect the tenants, then I find out the manager is the landlords best friend, disgraceful*** EDIT**I apologise for the misinformation regarding a friendship between the manager and the landlord, but on signing the tenancy, the landlord's husband said Robinsons in the area of Crook were the choice of agent, because he was friends with the manager at the branch in the area of Crook, through a Basketball connection.I will not, however, apologise for pointing out that we have been given wrong information. My wife was given wrong information to, and then so was I. Your office are now in possession of the email from my wife pointing out that the the wrong information which was deliberate and with the intention of inducing us into ending the agreement early. I sat next to my wife, heard the conversation and the mutual, verbal agreement that was made. To then renege on this and state that the contents of Monday's conversation did not take place, I have already stated that I would amend the review as necessary if anything I said was not the case.But I will not amend the portion about the wrong information , incitement and inducement to end the agreement as that is exactly what happened.

Stewart · 5 November 2018

★★★★★ 5/5

Trustpilot

Robinson’s have been great

Robinson’s have been great, especially Elaine who delt with us from the beginning. Very helpful from start to finish, even when we were having trouble getting our mortgage accepted she always gave us time and space to get things sorted and and advice when we needed it. We are very greatful for this as we now are moving into our first home. Thank you for everything Elaine. Also thank you for recommending Carol Mitchell who helped us get the mortgage in the end after a lot of stress with it previously, Carol was brilliant and ensured she got everything sorted for us very quickly. Always keeping us in the loop with everything and was overall a very kind and helpful lady who you could see strived to help her customers. We are both so very greatful for this. Thanks again,Kind regardsFaye and Mathew.

Faye · 20 September 2018

★★★★★ 5/5

Trustpilot

Would not hesitate to recommend…

Would not hesitate to recommend Robinsons, really impressed with the hard graft put in by everyone especially Danny. We engaged Robinsons and Ingleby Homes to sell our home so it was easy to gauge the levels of effort put in by each by each Estate Agent, I have to say that I was seriously underwhelmed by Ingleby Homes. Robinsons went above and beyond to ensure we got a sale at close to the price we wanted and during the whole process the communication was second to none.If you are thinking of selling your house you will not go far wrong in trusting Robinsons to do the business.

Aldo · 22 August 2018

★★★★★ 5/5

Trustpilot

Great service

Had a really good, easy experience purchasing our first home through Robinson’s. We dealt with Sally and Joy and both were very friendly, polite, professional and made everything really clear throughout the process. Especially having had pretty poor dealings with a different estate agent on a sale which fell through, we couldn’t have been happier with the service from Robinson’s and they’ll be our first port of call if and when we come to sell (which hopefully won’t be for a long time!). Thank you!

Mr · 3 July 2018

★★★★★ 5/5

Trustpilot

Very Supportive

The sale of our house was stressful due to a long chain and lack of communication with the solicitors but all through it the staff at Robinson’s Chester Le Street branch were amazing and pushed the solicitors when we were getting no where, all the staff, Michelle, Karen, Chelsea & Michael were all great.

Helen · 14 July 2023

★★★★★ 5/5

Trustpilot

Very happy with Robinsons

Very happy with Robinsons. What you see is what you get. There is no hassle, they are helpful but not pushy, and ready to get things done. A chance meeting with Louis from the Darlington office tipped us off about our next home after successfully selling the previous one at a very competitive price. Compliments too to Joy who kept on top of things regarding our purchase even when she was ill. Five stars to all concerned.Well done

Mr · 7 June 2019

★★★★★ 4/5

Trustpilot

Efficient Sale....

I chose Robinsons after another agent was slow to respond taking photographs and Robinsons were prompt in their response and gave a higher valuation (which was achieved). They got my property online within a day or 2 with video etc. It sold within 6 days and liaison with staff was great. Mainly dealt with Joy, nothing was too much trouble. The sale was straightforward and no complications which helps, but no complaints from me.

Diane · 28 October 2020

★★★★★ 5/5

Trustpilot

Buyers being difficult

The fact that the buyers and buyers solicitor were slowing down the process, this did not deter Julie from chasing them at every opportunity. She kept me informed by phone and email. I am sure that if she had not, the process would have taken much longer. Julie and her team did their utmost to resolve every issue.

Kazza · 2 March 2023

★★★★★ 5/5

Trustpilot

Brilliant customer service from start…

Brilliant customer service from start to finish. The team at spennymoor branch were excellent, especially Mandy dealing with our sale. The chain became quite complicated three months in and she did everything she possibly could, going above and beyond at times to keep us informed, responding within minutes and very polite, knowledgeable and professional. Without her we would have given up hope and probably not completed!! Will definitely recommend robinsons to others.

Derekclough · 15 April 2021

★★★★★ 5/5

Trustpilot

We engaged Robinsons Sedgefield office…

We engaged Robinsons Sedgefield office to sell our late father's bungalow because of Ryan's enthusiasm for the property and his very professional market appraisal / valuation. It sold within 48hrs and completed 10 weeks later. Communication with the purchasers through his colleague, Sharon, was excellent throughout the sale process and we would have no hesitation in recommending Ryan and his team to anyone contemplating a move.

Graham · 30 March 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

From initial contact, valuation, preparation of sales particulars and marketing of our house the friendly service provided by Rayan the manager at Robinson’s Sedgefield has been absolutely first class. Particular credit must also be given to our sales negotiator Sharron Tweddle, who was quite simply outstanding. Her assistance throughout our house move was exceptional. Robinson’s Sedgefield highly recommend.

Mr · 15 February 2023

★★★★★ 5/5

Trustpilot

Thankyou

Ryan and Sharon are exceptional when it comes to moving house. They have both demonstrated professionalism, knowledge and excellent communication throughout the entire process. Viewings were prompt, negotiation skills were tactful, communication clearly and timely often with added humour which always helps. I felt confident with them and can only highly recommend them.

Rachel · 14 July 2023

★★★★★ 5/5

Trustpilot

Robinsons Sedgefield

From the moment Ryan valued the property and created the video of the house we knew we were with the No.1 estate agent in the area. Inclusive of Sharon and Jade in the office they always showed a very professional attitude and communicated at all times. Would fully recommend Robinsons in Sedgefield, you will not find a better service then this team provide.Many thanks to Ryan, Sharon and Jade.

Mark · 3 October 2021

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. The whole process has only been 6 weeks from house viewing to house completion, to add to this it was during Christmas/ New year and in lockdown.Really appreciate all of your help and advice along the way, special thanks to Lindsey who has been swift with responses / calls during the whole process which has been really helpful in moving the whole process along so smoothly.

Amy · 24 February 2021

★★★★★ 5/5

Trustpilot

Robinson in Middlesbrough was amazing…

Robinson in Middlesbrough was amazing in dealing with my house sale. I would like to give a special mention to Becky who dealt with everything she was brilliant she always kept me updated with everything. If I was looking for an estate agents in the future it would be Robinson every time.All the best to everyone at Robinson Middlesbrough. Keep safe all of youFrom a very very pleased customer Mark greenwood

Mr · 29 March 2021

★★★★★ 5/5

Trustpilot

A massive thank you to Becky

A massive thank you to Becky Hughes, and the team from Robinsons (Marton), for all your hard work and determination. We couldn't have sold our property without you. Becky, nothing was ever too much and you were always so kind, polite and conscientious. I'll miss your regular calls, emails and updates, it's been an absolute pleasure. If we ever want to sell another property, we'll definitely be coming back to Robinsons.

Mrs · 19 February 2021

★★★★★ 5/5

Trustpilot

We couldn’t recommend Sharon and her team highly enough!

Sharon has been absolutely fantastic from start to finish, Robinsons dealt with both our sale and purchase and went above and beyond to keep us updated at every step. Sharon chased the solicitors to keep to the time frames and made frequent calls so we were kept in the loop. She remained unbiased, realistic and fair throughout both processes and we knew we could go to her with any query! We couldn’t recommend them highly enough!

Lauren · 8 July 2019

★★★★★ 4/5

Trustpilot

Everything was really well handled

Everything was really well handled, the only thing which stopped me giving 5 stars was the over ambitious pricing at the start. We agree that this pricing was probably achievable a few weeks earlier. That said we are really pleased with the offer that we got - which was close to our own initial estimate. Communication was good at all times with Joy updating us in a timely fashion.Thank you

Sue · 24 March 2021

★★★★★ 5/5

Trustpilot

Very professional

Very professional. Also very helpful for any questions to answered for the process of the process selling property.

Susan · 10 June 2026

★★★★★ 5/5

Trustpilot

Fab customer service and sold our house in 3 days!!

I knew robinsons for their great reputation through friends so we went with them for selling our house. Both Louis and Joy who we dealt with for the sale of our home were both excellent. We sold our home in three days with the help of Louis who took fab pictures and had a great description of our house. Joy made sure the ending of the sale went smoothly. We definitely would recommend robinsons.

Miss · 14 November 2019

★★★★★ 5/5

Trustpilot

The staff in Robinsons of Sedgefield…

The staff in Robinsons of Sedgefield have made buying our first home such a pleasant, stress free experience. Ryan, Sharon and Danni have been friendly, approachable and honest throughout the process! There was never a question, query or request that they couldn't help with and we appreciate their knowledge and assistance throughout.

Leona · 2 June 2023

★★★★★ 5/5

Trustpilot

Recently used Chester Le Street branch…

Recently used Chester Le Street branch for selling our home. Mainly communicated with Michelle throughout who was fantastic- she was friendly and empathetic when things got stressful. She communicated well which was important as our sale became complex at times. The rest of the team were also great - Michael, Chelsea and Karen - thank you all - first class service from start to finish - big thank you from Patrick & Joanne

Joanne · 27 November 2024

★★★★★ 5/5

Trustpilot

Robinson’s are an absolute pleasure to…

Robinson’s are an absolute pleasure to deal with. Sold my previous house and my onward purchase with Robinson’s and so had no hesitation when I needed to sell again. Louis team are a credit to him, everyone is pleasure to deal with you feel important and are kept to date with what’s going on. No hesitation at all to highly recommend Robinson’s for both selling and purchasing Many thanks to the full team

Ms · 17 February 2020

★★★★★ 5/5

Trustpilot

Would highly recommend

Everything ran smoothly from the initial valuation through to completion.

Geoff · 30 July 2026