Every review we hold for the Crook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst time buyer
Elaine at Robinson’s in Marton, Middlesbrough went above and beyond, she done more than we could have asked. Constantly kept us up to date with the process of the sale, due to being first time buyers we were stuck on how the process went but we were always kept in line thanks to her. Couldn’t have asked for better services. Thank you so much personally Elaine
Ms · 15 February 2021
Agent replied · 11 June 2024
Hi Ms Dearlove and Mr Barnett,This is a great review and very positive. Thank you very much for posting your comments ref our Middlesbrough Office. I shall pass on your good wishes to Elaine and all the team.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotRobinsons found us a buyer fairly…
Robinsons found us a buyer fairly quickly…were very professional and could not rate them any higher.Thank you.
David · 15 May 2026
Agent replied · 6 June 2026
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team
★★★★★ 1/5
TrustpilotWe used Robinsons to conduct a Level 2…
We used Robinsons to conduct a Level 2 survey of a house we wanted to buy. The survey came back with no issues (other than a side door to the garage needed replacing). We bought the house on the strength of the survey.Two and a half years later the roof collapsed on an extension to the house. The Survey did not pick up any of the issues with the DIY roof, e.g. joists held together with flimsy metal brackets, no joists connected to walls, use of decking to build the roof, etc. We contacted Robinsons and they found excuses to get themselves out of any liability. Almost £15k to fix the roof. I'd never, ever recommend a 'John Wayne' business to anyone.
Ian · 30 May 2024
Agent replied · 11 June 2024
Thank you for taking the time to provide a review. However, your comments are seriously defamatory, and are strongly refuted. Our Survey team have many years of experience, are members of a professional organisation (RICS) and provide a very professional service. The survey was undertaken in September 2021. The house had been extended and significantly altered. The areas of roof which proved to be defective were inaccessible and could therefore not be inspected. This is quite normal for a Level 2 inspection. You were made aware of this in the report (which you signed to say you understood and accepted) and this was again flagged in the report. Also in the report, it stated that you should ask your legal advisers to check that all necessary permissions had been obtained. Apparently Building Regulations had not been obtained for some of the roof alterations. The report stated that you should show a copy of the report to your legal advisers. We can only assume this did not happen, or your legal advisers failed to investigate and advise on the matters in question adequately.Following your complaint to our survey office, a full and factual response was supplied.Best RegardsRobinsons
★★★★★ 5/5
TrustpilotAngela of Robinsons Crook was an absolute star
Angela of Robinsons Crook was an absolute star. We were kept informed of everything and answered questions without delay. Pleasant, professional and very very helpful in what was an extremely protracted sale.
Customer · 29 May 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotWe have just completed our house sale…
We have just completed our house sale with Robinsons Darlington. We were so impressed with how they dealt with the sale and kept us informed every step of the way .Every member of the team we dealt with, were so helpful and very pleasant to speak too,I must say a big thank you to Joy Cruddas,always available to answer any questions .
Karen · 18 October 2021
Agent replied · 11 June 2024
Hi KarenThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright Director.
★★★★★ 5/5
TrustpilotAfter a real hectic house move
After a real hectic house move with so many problems we can’t thank Robinson staff enough. Elainehelped us, kept us informed all the way through. Richard was there to help also he sort the situation out into the late evening on night before we moved. All the staff at. Robinsons went way beyond what they needed to do. So thanks to them allRegards Jan &. Barry
J · 17 December 2020
Agent replied · 11 June 2024
Hi Jan,This is a lovely review and great to hear you were pleased with all the efforts Elaine, Richard and all the team at Middlesbrough have given you. They are a great team and i shall pass on your good wishes to them all.Thank you again for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotThe entire process from initial…
The entire process from initial valuation to the sale of the property was extremely professional.The valuer was well informed on the local housing market and guided us to the correct market value for the property, and ultimately finding a buyer.A special mention to Joy Cruddas our sales progressor, who was superb in keeping us informed and extremely tenacious in pushing the sale to completion
Brian · 20 May 2021
Agent replied · 11 June 2024
Hi Brian,Thank you so much for your review and 5 stars. I shall pass on your good wishes to Joy at Darlington who has done a great job for you.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotAn amazing service
An amazing service The team were extremely professional and helpful throughout the process of selling my house and viewing properties to purchaseLouis was very easy to deal with and in my opinion Robinson’s offer the best package in the area They marketed property to an extremely high standard and we had viewings booked within hours of it going on the market Would highly recommend Robinson’s for buying or selling
Ms · 26 November 2019
Agent replied · 11 June 2024
Hi Mr WoodwardThis is a lovely review so thank you very much indeed. Louis and his team at Darlington will be over the moon. They do try to offer a high level of service so it is great to hear your experience as a good one.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe have dealt with Clare (Sales…
We have dealt with Clare (Sales Stockton ) a couple of times now, she is excellent, very knowledgeable and helpful with any questions we had. When our next purchase goes through we will be using Robinsons again -our next sale was with another agency and certainly not the same calibre of Robinsons. Keep up the good work.We will definatly use you again and would certainly recommend you to our friends.
Mr · 11 June 2019
Agent replied · 11 June 2024
Hi Mr and Mrs WhitakerThis is a great review!!Thank you so much for your very positive comments ref our Stockton Office. The team there are providing a great service to their clients so I am delighted you have had a good experience as well. I will pass on my thanks to the Stockton team for a job well done.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotI found your company and your staff to…
I found your company and your staff to be the most professional I have come across in years. But I am left with no option only to single out one, Joy M Cruddas is without doubt the most professional and caring person I have met. Joy kept us informed about every detail with the sale even though we taught we had lost it on several occasions
Customer · 14 October 2020
Agent replied · 11 June 2024
Hi CustomerThank you so much for this excellent review and 5 stars. it is much appreciated and Joy and the team at Darlington will be delighted.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotBrilliant service, lovely people
From the first time I met Sam he made me feel at ease. He explained exactly what they would do to sell my house and I was informed of every step they made. The team at the Bishop Auckland branch were all very helpful, informative, kind and nothing seemed to be a bother to them when I rang to ask questions.Thank you Sam, Allyson and Natalie
Tania · 8 September 2020
Agent replied · 11 June 2024
Hi TaniaGreat review!!!Thank you so much.Sam and all the team at Bishop will be delighted. I will personally pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons in Durham were superb
Robinsons in Durham were superb from start to finish. I was buying a property from them and I just wish my estate agent was as good as Robinson’s. Especially Keighley Younger who was so proactive and helpful throughout the whole process.
Joe · 14 October 2023
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
Trustpilot5 STAR------The best estate agents in Durham.
5 STAR-------i have used the Durham branch several times over the years and always have a great straightforward experience. There are several local estate agent in Durham but i only use Robinsons because they tell it as it is , truthful ,honest estate agents a rare thing these days. My house was under offer within a week for a good price and it completed in a straight forward manner with the help of - Keith, Ann, Stacey ,Emily and Keighley. Thank you again.
Andrew · 16 April 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotKnowledgeable and helpful
We've just completed the purchase of an investment property, which was being offered by Robinsons.Can't honestly thank Sharon enough for her help and guidance throughout the process. Whenever we had questions or asked if she could assist, she was straight on it.
Chris · 18 August 2023
Agent replied · 11 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotFrom start to finish,selling and buying…
From start to finish,selling and buying our new home everyone was incredibly helpful. All the staff,Lynn,Zoe Jamie-Lee and especially Allyson who went above and beyond her remit to make sure the sale went as smoothly as possible and found us the perfect home to buy. Wouldn’t hesitate to recommend their services.
Mr · 9 November 2022
Agent replied · 11 June 2024
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotFrom start to finish staff were…
From start to finish staff were extremely polite, friendly and helpful. They were understanding of the fact that I was not very technically minded and assisted in any way that they could. Transaction went through fairly smoothly given that it was right in the middle of of Christmas and New year. I am now getting ready to move into my new rental and am very happy.
Jennifer · 15 January 2020
Agent replied · 11 June 2024
Hi Jennifer.Great to hear that all went well for you when using our rental service. We do try at all times to make the process as smooth as possible. Hope you are very happy in your new rental home. Thanks for the review and 5 stars. It is much appreciated.regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotExcellent service
Great service from Louis' fantastic photos and video of my property to all the staff that helped me through the selling process. In particular, my thanks to Joy who helped me enormously, with great advice and humour. She went above and beyond to make sure the final sales process went smoothly. I would recommend Robinson's to anyone thinking of selling their property.
AMR · 8 March 2021
Agent replied · 11 June 2024
Hi AMRThis is a great review!! Thank you so much. The Darlington Office have a fantastic team headed by Louis. Everyone plays their part and Joy picks up the sales progressing which is an important role to make sure we get to completion with as little hassle as possible.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSelling with Robinsons
We sold our house using Robinsons. Michael came out to value our property and was respectful and professional the whole time. We dealt mostly with Michelle and Chelsea afterwards who were so friendly and professional.
Kate · 16 November 2025
Agent replied · 25 December 2025
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotThe best estate agents around Ryan is…
SEDGEFIELD BRANCH The best estate agents around Ryan is super nice and very helpful alway pointed us in the right direction even met us in his personal time to show us housesAlso, Sharron is very knowledgeable about the industry and is always keen to help and get things sorted for you in double quick time
Mr · 16 April 2022
Agent replied · 11 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWhat a friendly and helpful team
Big thanks to Sharon, Ryan and Jade at Sedgefield branch for their amazing service. Selling my Father’s house has been a bit of a long and complicated business, but the team at Sedgefield have been constantly helpful and encouraging and on a number of occasions have really gone the extra mile to help us towards a successful sale this week.
Sarah · 6 June 2021
Agent replied · 11 June 2024
Hi Sarah,Great review!Thank you so much for your review and 5 stars. It is much appreciated.All the team at Sedgefield will be "Over the Moon" with your positive comments.The hard work has paid off.Thanks again.Simon Wright.Director.
★★★★★ 5/5
TrustpilotDurham Branch
I used the Durham branch to sell my aunts house. From start to finish I received excellent friendly service and a special thank you to Stacey who went above and beyond to help.
Jennifer · 14 February 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotTotally fantastic service
Totally fantastic service. Robinsons went above and beyond keeping us informed at all stages. Libby who arranged viewings was so friendly and happy on the phone. Joy was amazing she pushed the sale and kept us updated. And on our day of completion Sally helped to put us at ease and helped with the completion. I have nothing negative to say about our experience and would recommend
Emma · 16 January 2019
Agent replied · 11 June 2024
Hi EmmaThis is a great review!!Thank you so much for your positive comments with ref to our Darlington office. i will personally pass on your good wishes to the team who will be delighted.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFirst class service
Right from the initial meeting with Louis through to completion I felt in safe hands. House was showcased extremely well with impressive photos / video. A massive thank you to Joy. She would often go the extra mile, keeping me up to date with proceedings and putting up with my regular pestering. A true professional with a real understanding of customer service.
Mr · 10 November 2020
Agent replied · 11 June 2024
Hi Mr HolmesGreat review so thank you very much for the positive comments. Joy and all the team at darlington will be very pleased. i will pass on your good wishes.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons were so glad we came to you.
From the start of putting house on the market we couldnt of been in safer hands. Everything has been dealt with super efficiently. We went with solicitors that work with Robinsons and so everything was connected and therefore in my opinion less hassle, and they are all totally organised. Well done all concerned and many many thanks.
Linda · 11 November 2021
Agent replied · 11 June 2024
Thank you so much for your Five star review Linda, it is very much appreciated. Kind Regards Keith Mason Senior Manager
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