Trusted Agent profile · Crook
★★★★★
1,785 reviews across 2 platforms
Royal Corner, Crook, DL15 9UA
Robinsons's office in Crook, at Royal Corner, is rated 4.8 out of 5 across 1,785 reviews on two platforms, including 33 Google reviews rated 4.3.
Every review we hold for the Crook office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10
Elaine could not have been more helpful and supportive throughout the purchase of my first Home. I would definitely recommend if you have the choice to work with Robinsons. Thank you Elaine again for your constant help.
Hi Robyn,Thank you so much for your review and 5 stars ref our Middlesbrough Office. Elaine will be "over the moon" with your positive comments. I shall pass on your good wishes to her.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic service
We dealt with Becky throughout our purchase and she was fantastic, really helpful and kept us fully updated throughout.We were also really impressed with Robinsons in general, the team were so helpful.Thank youSimon and Erin
Hi SimonThank you so much for your review and 5 stars. It is much appreciated. Becky and all the team at Middlesbrough will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotAll the team were extremely helpful…
All the team were extremely helpful from beginning to end.Alex went above and beyond to help facilitate this sale given that we were having to do it remotely due to the current circumstances. We can't thank him enough.
Hi Georgie,Thank you so much for your review and 5 stars. It is much appreciated.Alex and his team at Crook will be thrilled.Regards.Simon Wright.Director.
5/5
TrustpilotGoing the extra mile
I recently sold my rental property with Robinsons, as a landlord 200 miles away the team made the experience easy. Working hard to market the property and get genuinely interested buyers in for viewings and chasing constructive feedback to secure a sale. They worked hard on the price given the current market downturn and closed out the sale quickly with good communications - massive thankyou for the work on this!
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotA very positive experience!
During my recent house sale, I have found that the team at Robinsons in Sedgefield have handled every aspect of the sale in a competent, friendly and understanding manner. I have been kept informed of developments every step of the way and would like to thank them for my positive experience with them.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotExcellent service and communication
Excellent service and communication. Ideal experience and would recommend and use again but no plans to move again - we're in our forever home!!! Thank you to Natalie & Alison, in particular, for all your help and support.
Hi Dennese.Thank you very much indeed for your review and 5 stars. The girls at Bishop Auckland will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotJoy was absolutely incredible
Joy was absolutely incredible. We cannot thank her enough for her patience and guidance through out the entire process. If we could give her more than 5 stars we definitely would. Huge thanks from us both.
Hi Mr Dobinson,Thank you so much for your positive review ref our Darlington Office and Joy. She is a credit to Robinsons and provides all clients with a quality service. I shall pass on your good wishes to her and all the team at Darlington.Thanks again.Regards.Simon Wright.Director
5/5
TrustpilotRyan & the staff at the Sedgefield…
Ryan & the staff at the Sedgefield office were extremely friendly, helpful & timely from the point of initial valuation to sale. This was our first house move in 43 years and we were provided with much reassurance throughout. Photograph & video gave an excellent impression of our home ensuring a sale within 24 hours. We would recommend to friend & family.
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotAbsolutely outstanding service
So glad we chose to go with Robinsons Sedgefield to move home. From start to finish their service has been outstanding. Ryan understood our needs straight away and went above and beyond to help us find our new home. His kind and genuine personality shines though. He really knows what he’s doing and wants what is best for each client. Having Sharon and Jade there organising our viewings and answering any questions we had made the whole process so much easier and less stressful than we thought it would be. They all made the process as simple as possible and we genuinely can’t thank them enough. Amazing service, lovely people, and head and shoulders above all other local estate agents. Kris and I 100% recommend Robinsons, we certainly wouldn’t go anywhere else.
Thank you Beth for your five star review of our Sedgefield office. Ryan, Sharon and Jade will be so pleased when we pass on your message. Regards Keith Mason, Senior Manager
1/5
TrustpilotZero level service
I booked a viewing for a property in Wolsingham which I had to reschedule. I mailed Barbara in their office twice - no response from either so I gave upWhat really annoyed me was the anodyne strap line to this sales negotiator’s email saying “if there is anything I can do please blah blah blah blah”So may I suggest instead of strap line do something real - do what you’re asked It isn’t hard !!!
Good Afternoon, would you please call the office on 01388 763477 so we are able to investigate this further.Thank youRobinsons Crook
5/5
TrustpilotExcellent service we sold our property…
Excellent service we sold our property through Robinsons Durham and purchased our new property through Robinsons crook and have to say both teams were extremely helpful, especially Angela and Barbara from the crook office they have been outstanding and would highly recommend.
Hi David and MelanieWhat a great review!!Thank you so much. Both the Crook and Durham teams will be delighted with your comments. Thank you for taking the time to post your review and giving us 5 stars. It is very much appreciated.RegardsSimon Wright.Director.
1/5
TrustpilotPoor communication
I contacted Robinsons about a property they had to let (Manor Grove) via on the Market.com, I had an email a couple of days later to inform me it was still available. I emailed them back explaining my circumstances etc. and asked some general questions and I have heard absolutely nothing back from them. As a business I would like to think they would have the respect to respond to my email, even if it was to say it was not suitable for me. Obviously in no great need to let this property, or is it a case of the property has now been let, either way an email to advise me would of been appreciated. Very disappointed indeed.
Good Morning Sarah, I am sorry that you feel the service wasn’t good and I will look into this with the office in question. I assume it’s the property in Bishop Auckland? If you want to email me back my email is marksmith@robinsonsteesvalley.co.ukThank youMark
5/5
TrustpilotExcellent service throughout
Lyndsey kept us up to date with the progress of the sale and was professional throughout in very difficult circumstances where solicitors were under a great deal of pressure. Will definitely use them again.
Hi SueThanks for posting a great review for our Stockton branch.It is much appreciated.CheersSimon WrightDirector
5/5
TrustpilotExcellent customer service
Excellent customer service from start to end of process.
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
5/5
TrustpilotReliable and consistent service with great communication
Alex and the team at Robinsons Crook office gave us a reliable and consistent service and provided us with great communication to keep us informed from start to finish of our prolonged house sale process.
Hi NEThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotAmazing experience throughout, Thank-you!
We didn’t choose, Robinson’s at first to sell our home, which was a big mistake!! All the staff have been very professional and polite throughout our sale, which was long and on going. The support and advise we received throughout was amazing, it is very stressful time moving house! Robinson’s really helped and guided us every second of the way! Thank-you.Would definitely recommend and wouldn’t even consider any other companies in the future.Thanks again!
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI couldn't thank all the staff at…
I couldn't thank all the staff at Robinsons enough.They communicated with me brilliantly the whole way through and was so efficient.I will never use any other estate agents again as I couldn't fault anything.Thanks Guys!!!!
Hi Mrs Johnson,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotTeam Robinson - Premier League performance
Many thanks to the team at Robinsons for helping the sale of my mother's bungalow. Ryan, Sharon and Jade all went the "extra mile" to help me while dealing with a vacant property, 300 miles from my home...that's where teamwork and commitment really show.The sales process was done with loads of energy and good humour throughout...no doubt helping secure the right buyer too.Many thanks team! Was a pleasure working with you and would recommend you to anyone else thinking of selling a property in Sedgefield.
Hi ChrisGreat review!! Thank you so much for your positive comments. Ryan and the team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons estate agents Middlesbrough
Robinsons estate agents Middlesbrough, very very helpful. An when things slowed down waiting for references etc an keeping in contact with the landlord/landlady an ourselves where very patient an understanding. Treating people as people an using common sense but at the same time keeping everything wright, all the staff are very very polite, respectful, with a lot of knowledge of what they do, they made what was a very difficult time for myself an wife a lot more tolerable, with a great deal of reassurances an friendly nature of the staff, myself an wife cannot praise the staff enough, an a simple thank u for all ur help does not come anywhere near enough, but nevertheless a big THANK U To U All
Hi Colin,This is a great review!!! thank you so much.It is always lovely to hear from our clients when they are happy with the service and it does give the staff a boost in that all their hard work is appreciated.I shall pass on your good wishes to the Middlesbrough team.ThanksSimon Wright.Director.
5/5
Trustpilot5 stars
Ryan, Sharon and Jade are all fabulous at there job! Most helpful estate agents I’ve dealt with in the area… i would recommend Robinson at Sedgefield to all my family and friends!
Hi Sacha.Thank you so much for your positive comments ref our Sedgefield Office. Ryan and all the team will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotHighly recommended
Sharon and the rest of the team have been fantastic from start to finish! Sharon was always on hand to help and was ever so patient with us and our rather slow solicitor. We would highly recommend Robinson’s Sedgefield.
Hi KathrynThank you so much for your lovely review ref our Sedgefield Office. Sharon will be thrilled. I will thank her personally on your behalf.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotMy experience of selling a property was…
My experience of selling a property was made easy.I was kept informed of all developments along the way and had some honest and straightforward discussions with Richard and his team.Many Thanks to all at Robinson’s for making the process Stress Free.
Hi JonathanThank you so much for your positive comments in relation to our Middlesbrough team. I will personally pass on your good wishes to Richard and all the staff.Thank you for posting your review and giving us 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotRobinson's Sedgefield
We recently bought our first home through Robinson's Sedgefield. Ryan, Danni and Sharon could not have been more helpful throughout the whole process. We would definitely recommend this branch, the team go above and beyond at every opportunity. Thank you all once again.
We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team
5/5
TrustpilotRobinsons Sedgefield
Just recently bought a house through Robinsons Sedgefield and couldn’t thank them enough. From Ryan to initially showing me the property and was very knowledgeable about the local area to Sharon and Jade who would answer any questions I had and was always willing to follow things up where needed, possibly had been more helpful than the solicitors! Everyone is very friendly and if I were to sell in the future I would definitely recommend themselves. Thank you again.
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