Trusted Agent profile Β· Crook
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1,785 reviews across 2 platforms
Royal Corner, Crook, DL15 9UA
Robinsons's office in Crook, at Royal Corner, is rated 4.8 out of 5 across 1,785 reviews on two platforms, including 33 Google reviews rated 4.3.
Every review we hold for the Crook office, from every platform, shown as written. First names only.
5/5
TrustpilotRecently completed my house purchaseβ¦
Recently completed my house purchase through Robinsons. Always very helpful and nothing was ever an issue for them. I must make a special mention to Joy Cruddas who went above and beyond ensuring every little detail was in place.Thank you
Hi DavidThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright Director.
5/5
TrustpilotExcellent service from Joy, Sales Progressor
Joy, Sales Progressor at the Darlington Branch, was fantastic when we were dealing with a difficult sale. Joy was key in moving the sale along. She kept us informed and provided valuable expert advice, always professional but friendly and approachable. Thank you Joy!
Hi Tracey,Thank you so much for your review and 5 stars. Joy will be "over the moon" with your positive comments. She is a credit to Robinsons and has worked with me for over 20 years. very good at what she does. I shall pass on your good wishes to her.Regards.Simon Wright.Director.
1/5
TrustpilotCrook branch not recomended at all, lack of responsibility
I booked a viewing with Crook branch on a Monday, coming all the way from London (5h drive) so I took a b&b accommodation for that night because I had other viewings as well. The gentleman who greeted me at the property was nice but clumsy. He got the wrong key but he actually said the landlords left the keys on the inside. A complete joke. Asked him what was going to happen now and he said the agency will call me to arrange another viewing. Nobody called the next day so I called and was able to book it only on Thursday, a 3 days gap. So I took a few more days of accommodation and saw the property. I really liked it so I wanted to go ahead with it, filled out the required form, and the next day, I receive a message that the property is gone. I was fuming. It could have been mine if he had the keys. I l go back to London and about 2 weeks later I find another property that I would like to rent. I managed to send a friend who was living about 2h drive with the public transport and arranged the viewing. I called the agency to let them know that my friend could be 5 mins late because the public transport was not very reliable in the area and that she's coming from a long trip. They said fine. She got there 9 mins over the booked time and they left. No phone call, nothing. So it cost me 3 days of extra accommodation to see a property where they failed to provide the service and probably lost it because they had the wrong key, a very long trip back and forth to London, and they couldn't wait 10 more mins or call me to see what's going on. And then, after the supposed viewing that never happened because they left, they send me an email asking how was my viewing. I complained about the situation and never got an answer from them for the last 3 weeks.Here I am now writing this review because of their ignorance and the lack of professionalism showed.
Hi Alex. Thank you for your review and sorry you feel this way. We are a long running and highly regarded agent, with the staff having hundreds of years' experience between them. We try to accommodate wherever possible, but sometimes circumstances and decisions are beyond our control. Its unfortunate on this occasion, it has not been possible to provide exactly what you wanted. I wish you every success in finding a property to rent. Kind Regards Keith Mason, Senior Manager
5/5
Trustpilot5 star service
Robinsons were fantastic from start to finish. Elaine Crosby kept me up to date with every viewing, gave me feedback and kept me informed every step of the way. She also kept things calm throughout the whole process. I would recommend them to anyone wishing to sell their house.
Hi HelenWhat a great review. Thank you so much for your positive comments. It really does give the staff a boost to know people are happy with the service.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotSacha at Robinson has been amazing sheβ¦
Sacha at Robinson has been amazing she has gone above and beyond and has helped me a lot Toni has also been a great help when I was surching for the propertys All other members of staff have also been polit and helpful would highly recommend this esate agency
Hi SashaThank you so much for your comments and 5 star review. The staff at Hartlepool will be thrilled.I will pass on your comments to them. Thanks again for taking the trouble to post your review.CheersSimon
4/5
TrustpilotUltimately satisfactory
The initial meeting was very positive but disappointed that measurements were reproduced from previous source and the initial house details omitted three positive features highlighted by us.These were altered/included at our request.Angela was extremely helpful and kept us updated, providing a far better service than our solicitor.
Hi JamesThank you so much for your review and 4 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotThanks to everyone at Robinson's inβ¦
Thanks to everyone at Robinson's in Sedgefield. It has been a long journey for this house sale and all the staff have been great in making it as stress-free as possible. In this day and age it seems people often say "I'll get back to you" and then don't, not at Robinsons, every time I rang to speak to Ryan, and I rang a lot, he always came back to me soon after. He is professional with a great personality and really takes care of you.
Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotThank you to Ryan,Sharon and the restβ¦
Thank you to Ryan,Sharon and the rest of the team at robinsons Sedgefield in making the sale of our property in bishop middleham so easy. Wouldn't think twice about using them again.
Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotExcellent service
Hi Stacey, thank you and your team for such good service and for getting me a fabulous deal on my little house. I know how hard you all work so just wanted to take the time to thank you personally and will also add comments to the trust pilot website. I wouldnβt hesitate to use your company again and would certainly recommend you for you attentive and professional approach to the sale of my property and the brevity in which you dealt with matters. Kind regards Mrs Watson
Thank you for your review of our Durham office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotQuick and friendly service from Ryanβ¦
Quick and friendly service from Ryan and the team at sedgefield
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotCan't rate Robinsons of Durham highlyβ¦
Can't rate Robinsons of Durham highly enough. Keith, Clare and team have worked wonders, day and night to organise tenants etc for my house. Would highly recommend. Nothing was too much trouble especially in view of lockdown. Very professional. Thank you all again ππ
Hi Elaine,Thank you so much for your review and 5 stars. Keith and his team will be over the moon with your comments.Thanks again.Regards.Simon Wright.Director.
1/5
TrustpilotAbsolutely shambolic experience
Absolutely shambolic experience. The company is inflexible and does not accommodate for any circumstances that fall outside of its very narrow imagination. It seems staff put in the minimum effort required to keep the job. It seemed as if the company was merely an obstacle between landlord and tenant as it ignored all reasonable offers to modify the terms in the landlord's favour (offered by the tenant). Insisting on requiring in person viewing and in person signing is inexcusable in the third decade of the 21st century, all other Durham agencies seem to realise this. I am at a loss as to how this sorry excuse of an agency is still afloat and wish it a very near doom.
Hi Mark. Thank you for your review and sorry you feel this way. We are a long running and highly regarded agent, with the staff having hundreds of years experience between them. We try to accommodate wherever possible, its just unfortunate on this occasion, it was not possible to provide exactly what you wanted. I wish you every success in finding a property to rent. Kind Regards Keith Mason, Senior Manager
1/5
TrustpilotRobinsons Durham
the landlord showed me around the house. both of us were very happy and I told the landlord I would contact Robinson to proceed with my application. the landlord said that if the agency was happy with the reference check, he had no obligation, he also told me he had a bad experience before and this was why he looked for the agency now. Robinson approached me after the viewing and asked for my detail and sent me the Homelet application online after we agreed that I pay at least 6 months' rent in front. after the agency told me the landlord changed his mind, I asked Homelet and was told that Homelet did not do my reference check at all. Robinsons replied to my post and claimed that I upset the landlord and therefore the landlord changed his mind. total less than 5 minutes of house viewing, I did not speak much and only praised the landlord for their well-tidied garden. they seemed very happy about my viewing. you ask for the viewer's feedback, and now I, being the viewer, also ask for the landlord's feedback. please provide me the landlord's feedback as to how I upset him, thank you.
Thank you for taking the time to write a review, we appreciate everyone's feedback. However, in this instance, I feel your review has nothing to do with the service provided from Robinsons. It comes down to the fact, that you are disappointed the landlord unfortunately for you, opted for another applicant for their property. This decision has nothing to do with the service the lettings office provide. We would love to help you find another property, so if there are any that comes up, we can contact you or if you see one, please let us know.Kind regards, Keith Mason Senior Manager
5/5
TrustpilotHighly recommended
From the beginning I felt in good hands. Robinsonβs photos of my home were outstanding, and my house was soon sold, their guidance and advice appreciated. Special thanks to Barbara, excellent at her job. Would recommend Robinsonβs Crook office to anyone wishing to sell their property.
Hi LorraineThis is a great review!!Thank you very much for your positive comments ref our Crook office. Barbara and all the Crook team will be thrilled.RegardsSimon Wright.Director.
5/5
TrustpilotAngela and her team did their very bestβ¦
Angela and her team did their very best In a very difficult sale kept me informed all the way
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotMy wife and I found the conveyancingβ¦
My wife and I found the conveyancing very stressfull, but were fortunate that the conveyancing period was around 3 months, the mixed information from our convayancing and the buyer and their convayancing solicitors was confusing and upsetting to us so much that at one point we felt that it may be best to place our property back on the market. It was to the credit of Robinsons and all their staff in particula Angela who stepped in to ensure that exchange of contracts took place when it did, completion followed soon after. The help and support from Robinsons is proffesional courteous and knowledge of the local market was very good. A very effective Agent we felt getting the job done right first time . Thank you all, best regards, John and Adele Barnes.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotAbsolutely excellent service
I can not say enough about the team at Sedgefield Ryan Danni and Sharon, they have been amazing from the beginning with Ryan coming out to value our property and he certainly knows his stuff. Then communication with Sharon and Danni from them updating me and me pestering them nothing was a bother and I would certainly recommend them to anyone
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
5/5
TrustpilotGreat service
I recently bought my first house through Robinsons Darlington office, I had no experience in the process and found the staff to be incredibly helpful, especially Joy who responded to my queries and provided much needed updates.
Thank you for your review
5/5
TrustpilotBrilliant service!
Absolutely fab service from beginning to end by all of the team. Could not fault one aspect. Great communication at all times. Special mention to Emily. Would highly recommend Robinsons of Durham to anyone.
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotRobinson's were extremely helpful atβ¦
Robinson's were extremely helpful at all points. Joy was so lovely and kind. She updated me most weeks and guided me along the way. Greg the mortgage advisor was a huge help also, and gave me excellent advice. Thanks all.
Hi Elizabeth,Thank you so much for your review and 5 stars. Joy and Greg will be delighted with your positive comments. I shall pass on your good wishes to them both.Regards.Simon Wright.Director.
5/5
TrustpilotI purchased a house and robinsons wereβ¦
I purchased a house and robinsons were fantastic from start to finish. The solicitors can sometimes drag things out and Joy at robinsons in Darlington was fantastic at getting them to move the sale along ! Highly recommend robinsons!
Hi Georgia,Great review!!. Thank you so much. I shall thank Joy on your behalf for her hard work.Regards.Simon Wright.Director.
5/5
TrustpilotThank you Robinsons Ingelby Barwick
Thank you to Donna and the team at Robinsons Ingelby Barwick. I was really well supported through the renting process really well and kept informed at all times. I am so happy in my house and with the help you gave me. Thanks so much!!
Hi VickyThis is a great review!!!Thank you so much for your positive comments ref our Ingleby Barwick Office.. Donna and all the staff will be thrilled.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic estate agents in crook
Fantastic estate agents in crook. The staff are polite and helpful. Alex and Angela were brilliant they went above and beyond to help us. Definitely use them if you're looking to buy or sell
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotHighly recommended
Robinsons have been extremely helpful with our recent flat purchase. We had problems with solicitors communicating and the staff at Robinsons, especially Julie stepped in to resolve a lot of the problems.We would definately recommend them.
Thank you for your review
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