Trusted Agent profile · Crook

Robinsons Crook reviews

4.8

★★★★★ Excellent

1,785 reviews across 2 platforms

Royal Corner, Crook, DL15 9UA

Robinsons's office in Crook, at Royal Corner, is rated 4.8 out of 5 across 1,785 reviews on two platforms, including 33 Google reviews rated 4.3.

Google logo

4.3 / 5

33

Reviews on Google

This office

Trustpilot logo

1,752

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Crook office, from every platform, shown as written. First names only.

5/5

Trustpilot

Robinsons -Bishop Auckland

Sam at the Bishop Auckland branch was brilliant and so professional. The pictures he had taken of our property were second to none. Nothing was a problem to him and gave me lots of advice on best ways to sell my property. I would definitely recommend Robinson’s to my friends and family 😀

Mrs · 16 May 2019

Agent replied · 11 June 2024

Hi Mrs Parkinson,Thank you very much for writing such a positive review. All the team at Bishop Auckland will be delighted with your comments.Regards,Simon Wright.Director.

5/5

Trustpilot

I received an excellent service from…

I received an excellent service from Donna Rowe in the Ingleby Barwick office. She went out of her way to ensure I received an excellent service. I would highly recommend Robinsons at Ingleby Barwick and in particular Donna who made time available to discuss my requirements. She is a valuable member of your staff.

Carol · 20 September 2018

Agent replied · 11 June 2024

Hi CarolThank you so much for your review and 5 stars.The staff at Ingleby will be delighted in particular Donna.I will pass on your good wishes to the team.RegardsSimon Wright.Director.

5/5

Trustpilot

Great company

Great company, prompt service and always willing to help, Clare has been a pleasure to deal with.

Ian · 4 April 2024

Agent replied · 11 June 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

1/5

Google

Another depressing example of an estate agent clueless at best and ignorant at worst I booked to see a lovely property in wolsingham but was unable to make the viewing so mailed Barbara to cancel and request a rebook. Nothing. I mailed again - nothing Clearly Barbara has hit her targets as negotiator this month and just couldn’t be bothered to answer my mails. I especially loved the strap line in this lady’s mail saying “if I can be of any further assistance please don’t hesitate to contact me” Well Barbara I did - twice. Perhaps you weren’t in ☹️

Duck · 28 March 2023

Agent replied · 11 June 2024

Good morning, we have reviewed your comments and would appreciate if your able to call the office on 01388 763477 to discuss this matter further. Best regards Robinsons Crook

5/5

Trustpilot

Really happy with the staff and…

Really happy with the staff and service, with great feedback during my purchase

Swift · 22 January 2026

Agent replied · 23 February 2026

Thank you for taking the time to leave us such a lovely review. We’re delighted to hear you had a positive experience and that our service met your expectations. Your support is genuinely appreciated, and we look forward to helping you again in the future. Kind regards, Robinsons Management Team

5/5

Trustpilot

Sale of Copse Lane.

I can’t thank Robinson’s enough for making the sake of my house a very easy and simple transaction. They were accommodating and professional and talked me through every step of the way. They were responsive and warm with all their communications. Extremely happy with the service and woul 100% recommended and use again!

Liz · 14 December 2018

Agent replied · 11 June 2024

Hi LizI am so pleased you have had such a great service from our Ingleby Barwick office. They are all a credit to Robinsons and work hard for all their clients. Thanks for giving them 5 stars. They will be delighted.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons Sedgefield Outstanding!

Recently, I connected with Ryan, Sharon and Danni at Robinsons Sedgefield, to purchase my new home, and can honestly say they are the most professional, friendly, knowledgeable estate agents I have ever dealt with. They have a comprehensive approach to the whole process, and I felt so comfortable with them. Nothing was too much trouble and they were always happy to answer questions and address any concerns I had along the way. I would never hesitate to recommend the team at Robinsons Sedgefield.

Bev · 11 March 2023

Agent replied · 11 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

1st Class Service

I would highly recommend this firm , outstanding service and communication was excellent from start to finish , nothing was ever too much trouble , especially Elaine who went above and beyond delivering a 1st class service and a credit to the company, thank you !

Lisa · 4 May 2021

Agent replied · 11 June 2024

Hi Lisa,Great review !!Thank you. Elaine and all the team at Middlesbrough will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.

5/5

Trustpilot

The name may have changed but the Service is Still 5 star

I have used Fine and Country( now Robinson Regency & Rural) for over 10 years for buying, selling and renting various property on Wynyard and the wider area.The staff are superb,taking time to understand your requirements and ensuring the best fit for your needs.Keeping you up to date at all stages of the process.

Danny · 21 September 2024

Agent replied · 24 October 2024

We sincerely appreciate you taking the time to share your feedback with us. Your review holds great significance for our team, as it helps us understand what we are doing well and where we can improve. Your insights are invaluable in shaping the future of our service, and we're grateful for your support.Warm regards,The Robinsons Team

5/5

Trustpilot

MASSIVE thank you to Claire Etheridge

MASSIVE thank you to Claire Etheridge. She’s been absolutely amazing in every way, always answers any questions I have and also answers straight away. She supports you 100% and I wouldn’t have wanted anyone else to help me get a house! Thank you so much Claire.

Molly · 17 February 2021

Agent replied · 11 June 2024

Hi Molly,Thank you so much for your review and 5 stars. It is great to hear your experience with Claire and the Stockton Office was so positive. They are all a credit to Robinsons.Regards.Simon Wright.Director.

5/5

Trustpilot

Speedy & Professional service

Asked Robinsons on Stokesley Rd , Marton to find me a tenant for my flat ASAP. They pulled all stops out & successfully found me a new tenant with speed & proficiency. Thanks to Becky , Richard & all the staff for their continued help & support

Stella · 18 November 2020

Agent replied · 19 June 2024

Hi StellaThis is a great review!!Thank you very much for taking the time to write such positive words about the Middlesbrough Office. The team are providing a great service so it is no surprise that your experience has been a good one.Thanks again for your review.Regards.Simon Wright.Director.

5/5

Trustpilot

Student Property Experience

We rented a student property last year. Robinsons were fast to respond to any issues we had and were very reasonable when we had any requests. Vicky was very easy to contact and was helpful when we had any problems (which was very rare).

Eleanor · 13 July 2021

Agent replied · 11 June 2024

Hi EleanorLovely review!!Thank you so much. Vicky will be delighted with your positive comments. I shall pass on your good wishes to her.Regards.Simon Wright.Director.

5/5

Trustpilot

I would give Robinsons Sedgefield 10…

I would give Robinsons Sedgefield 10 stars if I could. Ryan, Sharon and Danni have always been friendly and polite as well as professional. I was always kept up to date with my sale and they would gently manage my expectations if I was getting ahead of myself. I visit the branch most days on my dog walk and we are always greeted with a smile. I wouldn't hesitate to use Robinsons again.

PW · 26 August 2023

Agent replied · 11 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Can’t thank the team at Sedgefield…

Can’t thank the team at Sedgefield enough for all you have done for us during the purchase of our new house! keeping me calm and reassuring me! Big thank you to Sharon and Ryan for going above and beyond for us. You are fantastic!

Danielle · 16 June 2021

Agent replied · 11 June 2024

Hi Danielle,Thank you so much for your review and 5 stars. Ryan and Sharon at the Sedgefield Office will be delighted. I shall pass on your good wishes to them both.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic service from the Chester-le-Street team

Michael, Michelle, Chelsea and Karen at the Chester-le-Street branch were a pleasure to deal with from the minute I first rang to put the house on the market. In no time it was on website with beautiful photos and within 2 weeks it was sold. I would highly recommend this lovely team, nothing is too much trouble for them.

Heather · 18 June 2024

Agent replied · 24 October 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

5/5

Trustpilot

Great Service

I recently purchased a house through Robinsons and received a great service throughout. Joy kept me informed at every stage of the process, answered any questions I had, dealt promptly and patiently with any issues and liaised with the vendors. Thank you!

Recent · 24 October 2021

Agent replied · 11 June 2024

Hi Recent customer.Thank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.

5/5

Trustpilot

I’d like to say thank you to Ryan and…

I’d like to say thank you to Ryan and Sharon from the Sedgefield office for helping make our house move go smoothly, they were always at the end of the phone and we felt fully supported throughout. Allen and Lynne Temple

Andrew · 15 December 2021

Agent replied · 11 June 2024

Thank you so much for your Five star review, it is very much appreciated. Kind Regards Keith Mason Senior Manager

5/5

Trustpilot

Excellent service

Sam, Alyson, Becky and the team provided excellent service before, during and after the sale of my fathers property in Bishop Auckland. They were very proactive and the customer service levels were outstanding throughout. I can heartily recommend them if you are considering selling your property.

Rob · 20 November 2020

Agent replied · 11 June 2024

Hi Rob,Great review!!Thank you so much for your 5 stars and positive comments. Good to hear the Bishop team are delivering a great service. I will pass on your good wishes.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Stress free sale

This has been possiblity the least stressful house sale I have experienced. Have used Robinson's before and this time didn't disappoint. House was sold in two days. Great service.

Mr · 6 April 2023

Agent replied · 11 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinsons Spennymoor - 5 STAR SERVICE

Sam and his team at the Spennymoor branch provide an excellent service, they go above and beyond in everyway. Providing both a professional but personal service. Couldn't recommend these guys more.A special thanks to Julie & Sam.

Anna · 30 May 2022

Agent replied · 11 June 2024

Thank you for the lovely review of our Spennymoor office. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Super Estate Agency!

Robinsons were fabulous during my house purchase, and my sincere thanks to Sharon all her help to make the process run smoothly. Their aftercare and local knowledge is also brilliant.

Stephanie · 24 February 2023

Agent replied · 11 June 2024

Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Many thanks to Louis and team for all…

Many thanks to Louis and team for all their help. Particular thanks to Joy who gave me so much support when things went wrong with people further down the chain.I used Robinson's because my daughter was very impressed with them.So, two happy customers who wouldn't hesitate to recommend you.

Brenda · 9 May 2019

Agent replied · 11 June 2024

Hi BrendaThank you so much for your positive comments ref our Darlington Office. Louis and the team will be delighted. It is always lovely to hear back from clients, This helps us keep our high standards and where we can improve we will always try to.Thanks again.RegardsSimon Wright.Director.

5/5

Trustpilot

Robinsons did us proud!

From start to finish the team at Robinsons Crook worked in a professional, highly skilled and coordinated manner. The office manager swiftly put in place a marketing strategy which resulted in a high volume of viewings over a very short period of time.Feedback from the viewings arrived promptly and the office staff, particularly our key link person, kept us well informed. They were always easily contactable, informed and helpful.Our after sale experience was extremely positive. It was very helpful to us that Robinsons have a designated After Sales employee. This experienced person provided a link to the buyers and their legal representatives and we greatly appreciated her calm, skilful liaison through a lengthy, and at times anxiety provoking period.All in all, we were highly satisfied with the service we received from the whole team. They made a stressful experience as smooth and pleasurable as possible. And, most importantly, they achieved the result we wanted!#

Bridget · 17 November 2022

Agent replied · 11 June 2024

Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Ryan, Sharon and Danni

I would just like to say how fabulous Ryan, Sharon and Danni have been at the Sedgefield branch. Selling my grandads house which he has owned for over 40 years has been a huge roller coaster of emotions, but the team at Sedgefield have been so amazing in guiding me through. Nothing I’ve asked has been too much trouble and they have been so helpful and reassuring. From the very beginning Ryan did an excellent job of making the whole experience so smooth and stress free. They truly do go above and beyond. I really couldn’t recommend this branch enough, they really are fantastic.

Georgina · 11 November 2022

Agent replied · 11 June 2024

Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

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