Martin & Co Crewe reviews

★★★★★ 5/5

Google

Marie Colclough is a star. Reported a fault with the gas fire in our rental property, she sorted it directly and without any hassle. Edit, dated after we moved out of property. All staff, especially Laura, Ben and Darcey, helped us in both moving in and out of the property without too much stress. The whole office, Marie included, were always on hand to deal with any enquiries and dealt with repairs immediately. The checkout inspection and inventory was completed the day after we left and they recognised the immaculate condition we left the property in and passed on the landlord's thanks and good wishes. Thank you, we wouldn't hesitate to rent a property via Martin and Co again.

Rachael · 1 August 2024

★★★★★ 5/5

Google

The staff have been very polite, professional and helpful. Nothing is too much trouble and problems have been resolved quickly and efficiently. Top marks to Joshua and Caroline you are both stars.👍 Keep up the good work.

Robert · 10 May 2026

★★★★★ 5/5

Google

Thanks to Christopher Williams, everything is always smooth sailing and done in a timely manner.

Ella · 16 September 2025

★★★★★ 5/5

Google

Konrad was extremely helpful and professional throughout the whole process. He made everything smooth and stress free and was always quick to respond to any questions. We really appreciate his support and would highly recommend him.

Fareeha · 27 December 2025

★★★★★ 5/5

Google

Josh is a chad who possesses legendary behaviour

Gianluca · 19 November 2025

★★★★★ 5/5

Google

We have recently dealt with this company all staff are friendly Caroline Konrad and Tony have all been very helpful thank you

Bevy · 10 August 2026

★★★★★ 5/5

Google

Josh in property management has been amazing. I have spoken with him a few times, always helpful and great customer service. Thank you again for sorting my issue so quickly!

Amy · 10 June 2026

★★★★★ 5/5

Google

Darcy always responds promptly to my enquiries and ensures any work is carried out in a timely fashion. Most recently, Rob attended the property to fix 1 issue and went above and beyond by attending to other issues.

Beth · 9 April 2026

★★★★★ 5/5

Google

I have recently been working with Darcy who has been extremely helpful with a property rental.

Emma · 10 September 2026

★★★★★ 4/5

Google

Good and timely response from them, car charging station was requested and they responded by sending a professional technician out to install car charging station.

Yomi · 10 July 2026

★★★★★ 5/5

Google

Jayne fantastic first class if I could give 11 out of 10 I would Always replying to emails straight away absolutely fantastic well done Kev

Kevin · 10 July 2026

★★★★★ 5/5

Google

We have been using Martin &Co for renting for two years now and are very happy to recommend to other landlords. Always polite, helpful and efficient. Special note to Jack Hulme .

Susan · 10 May 2026

★★★★★ 1/5

Google

Unfortunately, our experience with Martin & Co has been extremely disappointing from start to finish. When we moved into the property, it was not in a fit or acceptable condition. The house had not been properly cleaned, the flooring was dirty, belongings from previous tenants had been left behind, and there were broken toilet seats and a broken shower. These issues should have been addressed before new tenants were allowed to move in. More recently, we discovered that the property we are currently renting has been sold, something we were never informed of, despite being assured that we would be kept updated on any significant developments. Finding this out independently online was both shocking and distressing. When I contacted the office to query this, the member of staff I spoke to was abrupt, dismissive, and rude, and showed no empathy or willingness to apologise for the lack of communication or the upset caused. Overall, the standard of service, communication, and professionalism we have received has been very poor. I would not recommend Martin & Co based on our experience. Lovely thing to do to people with disabilities just before Christmas. Can’t imagine the further stress and upset this would have caused if we had not found a property to move too.

Lettie · 22 December 2025

★★★★★ 1/5

Facebook

Unfortunately, our experience with Martin & Co has been extremely disappointing from start to finish. When we moved into the property, it was not in a fit or acceptable condition. The house had not been properly cleaned, the flooring was dirty, belongings from previous tenants had been left behind, and there were broken toilet seats and a broken shower. These issues should have been addressed before new tenants were allowed to move in. More recently, we discovered that the property we are currently renting has been sold, something we were never informed of, despite being assured that we would be kept updated on any significant developments. Finding this out independently online was both shocking and distressing. When I contacted the office to query this, the member of staff I spoke to was abrupt, dismissive, and rude, and showed no empathy or willingness to apologise for the lack of communication or the upset caused. Overall, the standard of service, communication, and professionalism we have received has been very poor. I would not recommend Martin & Co based on our experience.

Lettie · 15 December 2025

★★★★★ 5/5

Google

We've been going through the move in process with Caroline insley & all has been smooth sailing , good communication so far ! Very happy with the experience pre moving regarding tenancy agreements / documents ect

Jemma · 25 March 2026

★★★★★ 1/5

Trustpilot

What can I say about how good this…

What can I say about how good this company is........ Absolutely nothing. They accuse you of stealing property belonging to the landlord despite us proving they had actually removed it themselves but not updated the record. They then state it was going to cost £1250 to repaint the bathroom ceiling because there where black marks around the show cubical. Strangely the landlord had replaced this during our tenancy due to the old shower leaking and the black marks was grout that the plumber had left nothing to do with us and had been emailed to them and acknowledged we have marked your records. Clearly the ceiling was going to be painted with gold at that price. Trying to get your deposit back when you take it to a dispute is an absolute nightmare and despite reassurances from management and directors they still failed to follow the DPS correct process leaving me still out of pocket. I tried putting in a data service request under GDPR and it took them 3 attempts to finally get it right. For a large group of estate agencies as it's not just Martin and co there knowledge has been found wanting.

Trevor · 4 December 2025

★★★★★ 5/5

Google

Martin & Co, Crewe are letting and managing my properties since many years, good, careful and fair agent. All team at the Crewe office are brilliant and they all are doing good job!! I am landlord.

Ja · 15 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Martin & Co while searching for a rental house. They were extremely helpful, attentive, and knowledgeable about the market. The lettings negotiator Mr. Konrad listened to my needs and found the perfect place for me quickly. Their professionalism and dedication made the process smooth and enjoyable. I Highly recommend.

Harish · 19 September 2025

★★★★★ 5/5

Google

Everything went quickly and efficiently, very good communication and customer care by Konrad.

Arkadiusz · 17 July 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ “We had a fantastic experience renting through Martin & Co Crewe, thanks to Konrad. He was professional, responsive, and went above and beyond to make the process smooth and stress-free. His excellent communication and support made all the difference. Highly recommend Martin & Co Crewe and Konrad for anyone looking for a reliable letting agent!”

Yakubu · 6 March 2025

★★★★★ 5/5

Google

Martin and Co have been very helpful regarding our new home. There were a couple of teething issues but speaking with Darcey Weekes over the last couple of weeks, she has been a massive help and has been very understanding. Because of her help and the help of the agents at Martin and Co, I would definitely recommend this letting agency 100 times over. I thank you all. You're doing a great job 😊

Rachel · 3 June 2024

★★★★★ 5/5

Google

As a contractor who regularly works with Martin & Co, I can confidently say that Darcy, Laura, and Josh from the maintenance management team are outstanding to deal with. Their communication is consistently excellent - clear instructions, …

Nick · 15 February 2026

★★★★★ 5/5

Google

Konrad was very helpful and supportive throughout the whole process. All went very smooth. Highly recommended.

Mazzullah · 6 June 2025

★★★★★ 5/5

Google

I have been with Martin & Co for 3 months as a landlord. So far they have more than exceeded expectations. Everything is handled professionally and efficiently. From Ben first valuing and marketing the property to the rest of the fantastic team sorting out the contents and any snags along the way. Couldn't recommend them more!

Gav · 27 February 2025