5/5
GoogleWonderful service #highlyrecomended
Agent replied · 16 April 2026
Thank you for the fantastic review! We strive to provide top-notch service and are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Trusted Agent profile · Crawley
King and Chasemore Lettings reviews in Crawley
★★★★★
551 reviews across 2 platforms
45 High Street, Crawley, RH10 1BQ
Part of King & Chasemore, see every office.
King's office in Crawley, at 45 High Street, is rated 4.8 out of 5 across 551 reviews on two platforms, including 533 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards King won in 2026.
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Awards
The Trusted Agent 2026 results for King, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
Google5/5
GoogleRenting process was quick and easy
Agent replied · 9 September 2025
Thank you for your review! We are thrilled to hear that our rental process was quick and easy for you. We strive to make things as smooth and efficient as possible for our customers. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recommend them to someone looking for accommodation.
Agent replied · 16 April 2026
We are thrilled to hear that you would recommend us to others! We pride ourselves on providing exceptional accommodation and look forward to hosting you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAll my dealings with the team have been great, would highly recommend King & Chasemore. I am relocating back to the UK, so a lot has had to be handled remotely and everyone I’ve dealt with (mainly Becky and Cloe) has been friendly, professional and extremely helpful. Really positive experience.
Agent replied · 24 August 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis was my first time dealing with King & Chasemore and I cannot fault them at all. Thanks to the lovely Becky, Chloe & helpful Andy they helped my transition tremendously. Not only were they professional, they were precise, willing to go the extra mile & just all round friendly which really helped me feel more at ease in an ordinarily stressful move. Thank you guys & gals!!PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 August 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleZero Deposit- Rebecca is a great agent to deal with, very polite and and professional!
Agent replied · 24 August 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been using this estate agency since 2004 to find tenants to my rented properties. Rebecca and Andy from the Lettings department are amazing, they are professional, knowledgeable and dedicated members of staff. They are a great asset to the agency. I will always use their services for future lettings. Thank you both for all the care and professionalism over the years.
Agent replied · 24 August 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleI can’t thank enough for Becky , she did everything even more for us , to get our new home , everything went so smoothly with all the staff .. everyone was very grateful and helpful whenever I had a question So big thank you for King & Chasemore
Agent replied · 24 August 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am so happy with how the sale of my house went. It was swift and professional. The staff were doing thier utmost to achieve . Always friendly too and there to answer any questions. Thomas and Owen really pulled it out of the bag to negotiate a great sale.
Agent replied · 24 August 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery very good team Neill and Andy get the job done keep you updated throughout the process woukd highly recommend all the best from Stuart
Agent replied · 24 December 2024
Thank you for taking the time to leave us your 5* review and recommendation Stuart! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently viewed and been accepted to rent a property through King and Chasemore. We had Andy show us around the property and he has been helping us ever since with all the paperwork and so on. If you get Andy showing you around and helping you, you are in luck he has been extremely nice, knowledgeable and helpful throughout!
Agent replied · 24 August 2024
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
Googleamazing customer service very friendly
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide the best customer service and we're glad to hear that our team was able to make your experience a pleasant one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThese team in Crawley are a wonderful bunch. Zoe and Lewis are exceptional. They are professionally kind and patient especially with viewings
Agent replied · 22 January 2025
Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Crawley branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the letting team, thanks you Andy, Becky and Cloe.
Agent replied · 24 August 2024
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat service, great people.
Agent replied · 16 April 2026
Thank you so much for your kind words! We strive to provide top-notch service and it means a lot to have your positive feedback. We appreciate your support and loyalty! Kind regards, Maggie, Customer Relations.
5/5
GoogleWe recently bought our first home through King and Chasemore and would highly recommend their services. They were excellent in all aspects of the home buying process; keeping us up to date, chasing the conveyancers and allowing us access to do all the measurement and estimating work we needed. Owen and john in particular were just brilliant. Thank you to the whole team there.PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleExcellent service. Profoundly approached the letting of my properties with integrity and professionalism from the king and Chasemore branch in Crawley. Albeit, Both Andrew and Cloe possessed the emotional Intelligence and drive of identifying my requirements as a Landlord, but most impressively,broadly mastered with sound judgement, the ability of offering me a value based solution from start to finish. Smiles and doubles all round. 😃
Agent replied · 24 August 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleRebecca was very helpful with having us move. Thanks Rebecca.
Agent replied · 24 August 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCowboy outfit
Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor) Something very doggy went on in this process. They have zero integrity and simply cannot be trusted
5/5
GoogleFriendly & professional. Losing our buyers only made them more determined. Great support from manager with particular mention for our main contact Zoe whom was very supportive & worked hard to completion.
Agent replied · 24 August 2024
Hi Brian, thank you for your kind words and positive feedback about our team, especially Zoe. We are delighted to hear about your experience with us. If you need any further assistance, please feel free to reach out. Kind regards, Lucy, Customer Relations.
5/5
GoogleNeill and Bruno were fantastic, very helpful and professional at every stage of the process. Would highly recommend .
Agent replied · 24 August 2024
Thank you for taking the time to leave us your recommendation and 5* review! Kind regards, Scott
5/5
GoogleFast and efficent tental service...highly recommend Andy
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat agency, set up process is easy to go through , in 4 years we are renting costumer care has been excellent. Always nice to talk with lovely Becky whenever we have our regular property visits.
Agent replied · 24 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team catia rassul. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNever Again
Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.
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Questions about King and Chasemore Lettings
Has King and Chasemore Lettings won any awards?
Yes. King and Chasemore Lettings won Platinum in The Trusted Agent 2026 awards.
