Every review we hold for the Cowes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter being let down by our first buyer (almost at exchange!) Lancasters very quickly found another buyer. They were very efficient and kept us informed as events moved along (better than our solicitors). As we were not able to clear the …
Janet · 16 November 2025
Agent replied · 12 November 2025
Thank you Janet. You and your husband were a pleasure to deal with, both in selling the property to you, and for you. When you were let down by a previous buyer we were only too happy to roll up our sleeves and help move furniture. So pleased to help guide this sale across the line.
★★★★★ 5/5
GoogleWe had meetings with several estate agents in Cowes before placing our house on the market with Lancasters. As soon as we met Chris we knew that Lancasters would be the best agent and we were right. We were given a realistic valuation and …
Fran · 16 October 2025
Agent replied · 12 November 2025
Fran we are so grateful you took the time to research the best estate agent on the Isle of Wight, and very proud you chose Lancasters. You trusted us, listened to our advice, responded well to our regular communication, and this resulted in a great sale for us all, thank you. It was an absolute pleasure working with you.
★★★★★ 5/5
GoogleChris and the team were very professional and achieved a fair price in a swift time. We were selling my elderly mothers flat in Cowes and the team were very flexible and supportive of her. Would highly recommend selling or buying a property from Lancasters.
Martin · 18 September 2023
Agent replied · 14 June 2024
Thank you Martin, very kind of you and really appreciated
★★★★★ 5/5
GoogleThe staff at Lancasters, Cowes went above and beyond in their efforts to make our property purchase as smooth as possible. We cannot thank them enough and won’t hesitate to recommend their services whenever possible. Particular thanks to Stella and Ben.
Rosemary · 17 December 2023
Agent replied · 14 June 2024
Thank you Rosemary, that is really appreciated. It was a pleasure working with you
★★★★★ 5/5
GoogleBest Estate Agents I have used. Purchased my property through Lancasters this summer and the whole team are a pleasure to deal with. Genuine people and so trustworthy which is invaluable when going through such an important process. Won't hesitate to use Chris and the team again for future sale/purchase and I thoroughly recommend. Thanks!PositiveResponsiveness, Quality, Professionalism
Faith · 15 June 2022
Agent replied · 14 June 2024
Thank you Faith, I hope you are very happy in your lovely new home
★★★★★ 5/5
GoogleNot a plain sailing move with issues at the top of the chain. Lancasters work hard to facilitate our move and we got there in the end, although exchange and completion on both properties went to the wire!
Keith · 5 November 2025
Agent replied · 16 April 2026
Thank you, Keith.
You kept your nerve through a tricky onward chain and stayed focused right to the end. Our sales progression team were only too happy to step in and fill in the gaps when the other agents in the chain buried their heads. That persistence from you and us (team!) is what ultimately got you moved.
Thanks again for trusting Lancasters
★★★★★ 5/5
GoogleAmazing service and professional estate agents, Stella and Chris were great. Thankyou, I am now a home owner!!! 🥰 …
Chloe · 27 August 2024
Agent replied · 23 October 2024
Thank you Chloe, so pleased for you!
★★★★★ 5/5
GoogleLancasters recently sold a property for an older family member, not in their area and still managed to do a first class job. I truly believe that the photos and videos and the hard work and dedication of the sales team were key in getting a …
Alexis · 16 April 2025
Agent replied · 25 April 2025
Thank you Jill,
This is one of our most memorable sales. Firstly because the property has been in your family ownership for 99 years, that’s a record for us! And secondly … More
★★★★★ 5/5
GoogleWe were fortunate enough to buy a property with Lancasters as the agent, and the whole team are fantastic! They made the process of our purchase smooth and easy with their very professional and friendly service. Couldn't have asked for more. Thank you Ben Stella and Chris!PositiveResponsiveness, Professionalism
Cecilia · 25 August 2021
Agent replied · 14 June 2024
Thank you Cecilia, kind words like that mean a lot to us. We hope you both have many happy years at your beautiful new home. Thank you, Ben, Stella & Chris
★★★★★ 5/5
GoogleLiterally could not have done this without the good humour, kindness and professionalism of the team at Lancasters. They should have 6 stars. Brilliant.
Abigailray · 29 October 2025
Agent replied · 12 November 2025
Thank you, Abigail - 6 stars - we'll take that! You stayed calm and focused through every twist and turn - we are here to guide you and keep things moving. When the other estate agents and solicitors struggled we were only too happy to … More
★★★★★ 5/5
FacebookWe just purchased our first home through Lancasters. 🏡 They were all really helpful, especially Stella who explained everything and what we needed to do and helped speed up the sale 😇 Thanks so much! 🌟
Kate · 25 November 2024
★★★★★ 5/5
GoogleDelighted with the service on what was a very difficult sale. Stella was a star who made all the difference. Thanks to her, the sale went through. Thanks to all the team. David, Ewa and Susy
Susy · 15 June 2022
Agent replied · 14 June 2024
Thank you folks, we’re all looking forward hearing where your journey takes you next
★★★★★ 5/5
GoogleThe team were very helpful and supportive with my purchase. Recommended.
Clinton · 16 December 2025
Agent replied · 16 April 2026
Thank you Clinton, so happy to support you on your purchase. We hope you have many happy years in your new home
★★★★★ 5/5
GoogleI do not have the words to describe how grateful I am to Ben and Stella. They showed me nothing but kindness and support whilst helping me navigate the purchase of my new home. I never once felt unable to ask a question or had any doubt that they would take all the time I needed to explain things. You have not only helped me buy a house, you have helped provide a much needed sanctuary and safe home for me and my children.
Maria · 15 June 2022
Agent replied · 14 June 2024
Thank you Maria, so happy for you and your family, and can’t wait to see your progress x
★★★★★ 5/5
GoogleWe can't recommend Lancaster's enough, they have made the sale of our house a much smoother process with their hard work and constant contact, keeping us updated with the progression and well informed throughout the journey.PositiveResponsiveness, Professionalism
Daniel · 25 August 2021
Agent replied · 14 June 2024
Thank you Daniel, it was an absolute pleasure working with you both again. See you on the next one!
★★★★★ 5/5
GoogleWhat a great team, from the time they came to see the house before it came to market.
I can only say they were excellent at the marketing of our property, …
Jean · 16 April 2025
Agent replied · 18 May 2025
Thank you Mr & Mrs Knight, it has been a pleasure
★★★★★ 5/5
GoogleWe could not find anyone who would rent to us as a company until we came across Lancasters. Stella and team could not have been more professional or helpful. Amazing service.
Toby · 15 June 2022
Agent replied · 14 June 2024
Thank you Toby, really appreciated. Some agents look for the ‘first’ or ‘easiest’ tenant for them, that is rarely the ‘best’ tenant for the landlord. We take the time, look a bit deeper, and find lovely tenants like you!
★★★★★ 5/5
GoogleWould highly recommend, very professional but friendly with it. Marketing material is vastly superior to othe agencies and drone and video footage are a bonus. Communication was excellent throughout, using a WhatsApp group for high proportion of messages so everyone involved can view and comment. So glad we picked Lancasters
Claire · 28 June 2024
Agent replied · 14 June 2024
Thank you Claire,
It was an absolute pleasure selling for you. Ben & the team
★★★★★ 5/5
GoogleThe entire team at Lancasters were extremely helpful and professional. 5 stars from start to finish.
Joe · 22 August 2025
Agent replied · 12 November 2025
Thank you Joe, it’s been an absolute pleasure helping you and your family find your perfect property. Keep in touch. Ben & team
★★★★★ 5/5
GoogleVery helpful and friendly service. We were kept informed of any actions needed or hold ups, for us the buying process was straight forward and from start to finish was only 8 weeks. We would definitely recommend Lancaster's in Shanklin.
Wendy · 16 June 2018
Agent replied · 14 June 2024
Thank you Wendy
★★★★★ 5/5
GoogleWithout a doubt one of the best agents on the island. Gave the right advice even though it wasn't what I wanted to hear but was in my best interest. Helped me with advice as a tenant for now but when we expand our current property portfolio as Landlords into the Isle of Wight, we will no doubt be contacting Lancasters first. I would happily recommend them to Tenants and Landlords alike.
Ben-Li · 15 June 2022
Agent replied · 14 June 2024
Thank you Ben-Li, really appreciated. Best of luck with the move. We're always here to help. Ben Hollis
★★★★★ 5/5
GoogleWe have used Lancasters as letting agents for about four years now. We have always received good and timely advice and help from all the team. They are on the ball with new regulations and are happy to walk us through all the necessary hoops. We have also bought and sold property using the sales team at Lancasters - same top service, great communications and totally focused on the job. Thanks guys!PositiveProfessionalism
L · 15 June 2022
Agent replied · 14 June 2024
Thanks Lou, it has been lovely working with you
★★★★★ 5/5
GoogleLancaster has helped up in finding our new home. They were very helpful through out the process. It was quite a smooth transaction with them. From communicating with our mortgage advisor, solicitor and surveyor they have guided us throughout the whole process. I never thought buying a house will be easy. Definitely a 5 star rating for their services.
Raphael · 19 August 2023
Agent replied · 14 June 2024
Thank you Raphael, it was an absolute pleasure. We all hope you are both very happy in your wonderful new home
★★★★★ 5/5
GoogleBen and the rest of the Lancasters team have been absolutely incredible from start to finish and I couldn’t fault them.
The photos were fantastic and they actually ensured the floor plan was completed BEFORE the advert went live! 🤩
The flat was sold on the first viewing after 4 days and it has all been smooth sailing from start to finish.
A huge thank you to you all - we would 100% recommend! 🦌PositiveResponsiveness, Quality, Professionalism, Value
Hannah · 15 June 2021
Agent replied · 14 June 2024
Thank you Hannah, it’s been a pleasure. I hope you’re super happy in your next home, and when it’s time to move on again you know where we are 🚀 …
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