Every review we hold for the Cowes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe went to Lancaster’s as we had to sell our house in a set time to not lose another property we wanted to buy. Chris, Ben and the team were brilliant from day 1. They generated over 500,000 views on tik tok of our house before it had been listed, and we had around 12 viewings, with a sale agreed after 11 weeks.
Their social media and publications for our house were next level and we got within £10k of our asking price.
Then Stella kept all the solicitors in toe to close the sale out quickly. You seriously get what you pay for with agents and although Lancaster’s are a little bit more than most, their results offer better value for money. 100% would use and recommend to everyone.
Ben · 16 January 2026
Agent replied · 16 April 2026
Thank you Ben, a brilliant result, and one you absolutely supported us on.
You were clear on the deadline, committed to the plan and trusted the process, which is exactly how you get the best results. So glad you liked our social media strategy, you are testament to the serious attention it can create.
Huge credit to you for putting your trust in Lancasters. Results like this are why we do what we do.
Ben, Chris, Stella and team
★★★★★ 5/5
GoogleWhat a refreshing change! No bias or hard pushy sale tactics. Ben has been instrumental in providing advice on complex moving scenarios as well as sharing his informed architectural knowledge of structural building issues. Chris was likewise very informative, knowledgeable and warm when it came to accessing my own sale circumstances. A completely different, and positive experience compared to many of the other island agencies
Dawn · 16 February 2026
Agent replied · 16 April 2026
Thank you so much, Dawn. That really means a lot to us.
We are glad the advice felt clear, balanced and genuinely helpful. Complex situations are exactly where calm guidance and straight talking matter most. Chris and I will always take the time to understand the bigger picture.
Thanks again for taking the time to share your experience. Feedback like this is exactly why we do what we do.
Ben
★★★★★ 5/5
GoogleThank you Stella, Chris and team for all of your help and support. Buying or selling can be incredibly stressful but your calm, professional and reassuring advice made all the difference.
Thank you
Ruth · 16 March 2026
Agent replied · 16 April 2026
Ruth, thank you so much for your kind words. Moving home can certainly feel stressful at times, so it means a great deal to hear that Stella, Chris and the team were able to provide the calm guidance and reassurance that helped along the way.
You were brilliant to work with throughout the process, and that always makes such a difference. At Lancasters we believe that clear communication, steady advice and a bit of reassurance when it’s needed most are what help clients move forward with confidence.
Thank you again for choosing us. If you ever need help in the future, the team at Lancasters Estate Agents on the Isle of Wight will always be here for you.
★★★★★ 5/5
GoogleBrilliant experience buying our home. Chris was great during negotiations, while Stella provided excellent communication throughout the whole process. Everything felt smooth, professional, and well handled from start to finish.
Highly recommend!
Natalie · 16 March 2026
Agent replied · 16 April 2026
Natalie, thank you so much for this.
You were an absolute star from day one. You stayed positive, decisive and calm throughout. That makes all the difference.
Our job at Lancasters Estate Agents on the Isle of Wight is simply to guide things through, keep communication sharp, and make sure everyone feels informed and supported. I am so pleased Chris and Stella helped make it feel smooth from start to finish.
We are genuinely grateful for the recommendation and for trusting us with your move to Seaview. Wishing you many happy years in your new home.
Ben and the team x
★★★★★ 5/5
GoogleFANTASTIC estate agents, very professional marketing, good communication and feedback at the viewing stage, once the process of sale was commenced the progression manager was always working hard to ascertain what was required and chased up with solicitors as to what stage they were at with the sale then informed me. As a landlord of 24 years I've dealt with many estate agents and rest assured Lancasters you will be in very good hands.
Couldn't recommend enough.
Rob · 16 March 2026
Agent replied · 16 April 2026
Thank you Rob, that really does mean a lot.
With 24 years as a landlord, you’ve seen more than most, so your words carry real weight. You were steady, pragmatic and great to deal with throughout, which always makes a difference when a sale is moving through the legal stages.
Once everything was underway, it was simply a case of keeping momentum, chasing where needed and making sure nothing slipped between the cracks. As you rightly say, good communication and clear feedback are key, especially when solicitors are involved. We see it as our job to guide the process and keep everyone aligned so you are never left wondering what is happening.
We genuinely appreciate the trust you placed in us. If anyone is looking for experienced, proactive Estate Agents on the Isle of Wight, we would be delighted to help in the same way.
Thanks again Rob.
Ben, Stella & the team x
★★★★★ 5/5
GoogleI can't recommend Lancaster's highly enough. Efficient, modern approach and great people to work with. We were kept informed throughout the entire process and everything went so smoothly. No stress, no hassle. The best on the Island by a long way.
Ivan · 20 September 2025
Agent replied · 12 November 2025
Ivan you are a star - are Lancasters the best estate agents on the Isle of Wight - we think so, and glad you do too. You and your family trusted us from the start and thanks to this, we ended with a great result, well done. Selling houses … More
★★★★★ 5/5
GoogleI chose Lancasters after feeling let down by my previous agents. Ben had been a perfect agent for a flat I’d viewed, very knowledgeable, straight talking and kind. He and Chris did a great job marketing my property, and the rest of the team continued to work hard on my behalf. Excellent communication over WhatsApp throughout the process, no waiting around for emails to be read and replied to. I highly recommend Lancasters, and am grateful for their support throughout my sale.
Erica · 5 November 2025
Agent replied · 16 April 2026
Thank you so much Erica.
You handled everything with real clarity and calm after what must have been a very frustrating start with another agent. We were very happy to guide things for you, from strong marketing to keeping everything moving, and clear updates.
Thank you for trusting Lancasters with your sale, and for your lovey recommendation - it genuinely means a lot to the whole team.
Ben
★★★★★ 5/5
GoogleAfter finding out dream home in our dream location we put in an offer and it was accepted. It took a while to complete but that was due to the selling process of our old home. Stella helped advise us on what we needed to be asking of our solicitors (it had been over 20 years ago when we last bought a home)and really helped us despite it not really being her job to. We found Lancaster's are very professional and we would highly recommend them especially Stella.
Sharon · 17 December 2023
Agent replied · 14 June 2024
Thank you Sharon, really appreciated. It has been lovely working with you, and we wish you many happy years in your new home
★★★★★ 5/5
GoogleGreat job by the team at Lancasters, they gave honest an appraisal of what needed to be done, along with a decent market expectation. Not the usual list it high and wait for the price reductions just to win the listing.
Having dealt with 2 other agents on the Island in recent years Chris and Ben were a breath of fresh air, they stand head and shoulders above the other suspects...........
James · 17 December 2023
Agent replied · 14 June 2024
James - A lovely endorsement indeed. Thank you for the business - it was a pleasure to see a positive result all round.
★★★★★ 5/5
GoogleLancasters have been amazing in helping us buy our first home! Whilst it was a lengthy process they were always willing and ready to answer any questions we had and kept us up to date with everything. An extra big thank you to Stella who was incredibly quick at responding to us and kept us in the loop throughout the whole process. Great customer service!
Cherise · 18 October 2023
Agent replied · 14 June 2024
Amazing! Thank you so much - can't wait to see what you do with the place!
★★★★★ 5/5
FacebookWe bought our first property with Lancaster’s and we just want to say how amazing they have been the whole process. Stella was so helpful with making sure everything was on track and speaking to the right people to make sure we were moved in on time. 🥰
Layla · 18 September 2025
★★★★★ 5/5
GoogleLancasters have been extremely helpful and supportive throughout our house selling process. They suggested ways to help the property sell and ensured our property was explored by many potential buyers. Their communication has been fantastic and consistent at all times. I would 100% recommend this agent.
Katie · 16 February 2026
Agent replied · 16 April 2026
Thanks so much, Katie. We really appreciate you taking the time to share this.
You were brilliant to work with, and we are glad our advice and marketing helped get your property in front of the right buyers. Clear, consistent communication is something we really pride ourselves on, so it is great to hear that stood out.
Thank you again for the recommendation. If anyone is looking for supportive, proactive Estate Agents on the Isle of Wight, we would love to help in the same way.
Are Lancasters the Best Estate Agents on the Isle of Wight? We think so 😉
★★★★★ 5/5
GoogleMy experience with Lancasters has been nothing but positive. From day one they have been very pro-active and professional and nothing was too much trouble. The flat they sold for me had some issues and the sale took a lot longer than it should have, but the service I received was perfect from beginning to end. Because of the issues I feel some other agents may have lost interest. I can't praise them highly enough and would recommend them to anyone and I would definitely use them again, if the need arises.
Big thanks Stella, Ben and team.PositiveResponsiveness, Quality, Professionalism, Value
Barry · 25 August 2021
Agent replied · 14 June 2024
Thank you Barry, your kind words are really appreciated. Your sale wasn’t an easy one but we enjoyed the challenge. If we can ever help we’d always love to work with you again.
★★★★★ 5/5
GoogleI have been very happy with the professional, attentive and friendly service I have received from Lancaster's Estate Agents, and would certainly recommend them to friends and family. In fact, I chose to use them because of recommendations from members of my family. I felt confident throughout my recent house sale that I could get on with the demands of normal life, as Lancaster's were keeping their finger on the pulse on my behalf.
Thank you Lancaster's. You are doing a great job!PositiveResponsiveness, Professionalism
Elaine · 25 August 2021
Agent replied · 14 June 2024
Thank you Elaine, it has been a pleasure. It is lovely having you and your family as part of our Lancasters family x
★★★★★ 5/5
FacebookWe bought our first home through Lancasters. They’re an incredible team and so helpful to work with. Stella was amazing, she reassured us and talked us through each stage of the process while keeping us well informed. The team who showed us around the home were knowledgeable and answered every question we had submitted beforehand.
Thank you, we highly recommend Lancasters!🙌🏽
Jordan · 16 April 2025
★★★★★ 5/5
GoogleI registered with Lancasters at the beginning of my property hunting journey when I decided to move over to the Isle of Wight in Sept 2020. Lexi Hollis became my main contact and, despite not actually ending up renting from them due to how dynamic the property market was at the time (and having to come over from the mainland for viewings), I have nothing but praise for my experience with the company and in particular Lexi. She has been transparent, knowledgeable, helpful and supportive throughout my property search process even though I never actually became a client. I would not hesitate to approach them in the future, whether for renting or purchasing. I like this company's ethos, transparency and willingness to go beyond the call of duty. They really care about people, even if not actual clients. They have that special touch. 5 Stars all the way!
Sandy · 15 June 2021
Agent replied · 14 June 2024
Thank you Sandy, Alexis is a superstar who loves to help everyone. Thank you
★★★★★ 5/5
GoogleWe recently sold my mothers house through Lancasters and they were excellent from start to finish. The whole team were super helpful and made the selling process as simple as possible. A special thanks to Stella who was our main contact once we had agreed a sale. The buyers had a few issues and there were some delays but Stella was honest about everthing and updated us throughout the process, which really helped and all turned out fine in the end! Thanks again everyone 👍PositiveResponsiveness, Quality, Professionalism, Value
Jack · 15 June 2021
Agent replied · 14 June 2024
Thank you Jack, we loved the challenge and hope you and the family enjoy the next steps - see you on your next move!
★★★★★ 5/5
GoogleThank you to Ben, Chris, Alexis and all the team at Lancasters. The recent sale you saw through for me was perhaps the smoothest ever - agreed within a week and progressed without a hitch. Lancasters - and I speak also of their Lettings Department - are pro-active, highly responsive, on the ball, and clearly know their stuff. They are always a pleasure to deal with and I recommend their sales and lettings teams without reservation.PositiveResponsiveness, Quality, Professionalism
Helen · 15 June 2021
Agent replied · 14 June 2024
Thank you Helen, it’s a pleasure
★★★★★ 5/5
GoogleBuying our first home and Lancasters were great - I really appreciated the weekly updates from Stella and how she explained things in simple terms. The whole process was relatively stress free and so quick, thank you
Poppy · 26 March 2026
Agent replied · 16 April 2026
Poppy, thank you so much for such a lovely review.
Buying your first home is a huge milestone, and you both handled it brilliantly. It’s not always the simplest journey, but you stayed calm, asked the right questions, and kept everything moving forward, which makes all the difference.
Stella will be especially pleased to read this. Keeping things clear, simple, and keeping you updated every step of the way is exactly what we aim for, so it’s great to hear that made the process feel smooth and stress-free.
We’re really grateful you chose Lancasters Estate Agents on the Isle of Wight to guide you through your first purchase. Enjoy your new home in Cowes… it’s a special place to start your next chapter.
And of course… are Lancasters the best estate agents on the Isle of Wight? We think moments like this say it all.
★★★★★ 5/5
GoogleI can't speak highly enough of this estate Agency. From my first viewing to collecting the keys, the service I received was top notch. Stella provided a stellar (😄) service from the office, keeping me updated every step of the way and liaising with estate managers, solicitors and the vendors. I received regular updates and without her help, the process would have been far more stressful. They provided honest and professional guidance and I have already recommended them to a neighbour who has his property (still) for sale with one of the corporate estate agents.
And....to top it all, I received a bottle of bubbly and a lovely keyring when I finally completed. Bravo to Lancasters - you are amazing and huge thanks from me (and Ted 🐾)
Sarah · 26 October 2024
Agent replied · 23 October 2024
Sarah - many thanks for the kind words, very nice to hear. We hope yourself and Ted have settled in quickly to your new home?
Best Wishes from the Lancasters Team.
★★★★★ 5/5
GoogleWe found the whole team at Lancasters to be efficient and effective, with a pragmatic approach to our sale that resulted in an offer almost immediately once marketed. Unfortunately that fell through some weeks down the line, so they instantly picked up the ball and the flat was back on the market in no time. This time the sale slowly went through with Stella in particular constantly in touch with all parties to keep us in the loop, until finally we got over the line. No surprises, nothing missed, just happy customers all round, thanks Lancasters.
C · 26 October 2024
Agent replied · 23 October 2024
Thank you, it was a pleasure
★★★★★ 5/5
GoogleStella, Dan, Chris was very supportive and really professional throughout our exchange. Even when staff were on leave the team was picking up and chasing the sell and always answered the phone!! Recommend their service. Thanks
James · 28 July 2024
Agent replied · 23 October 2024
Thank you James
★★★★★ 5/5
GoogleReceived fantastic service from the first phone call to the Video walk through to the physical viewing of the property and then to holding everyone's hand to get the purchase through quickly to avoid the Stamp duty increase. Buying at a distance during these times was always going to be challenging, but Chris and Stella did a Great Job. Thanks Very Much
Gary · 15 June 2022
Agent replied · 14 June 2024
Thank you 🙏 …
★★★★★ 5/5
GoogleSo transparent, trustworthy and professional. Ben and the team managed to salvage our sale that we otherwise would have lost due to the deceitful behaviour of another agent. We bought thorough them and it was nothing but smooth sailing. They kept us updated the whole way and can’t thank them enough. Will definitely use them again for future sales and hopefully purchases.
Luci · 15 June 2022
Agent replied · 14 June 2024
Thank you Luci, very kind of you. It was a pleasure working with you and I looking forward to doing so again in the future. In the meantime I'll keep an eye on your progress on Instagram! Ben & the team
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