Whitegates Coventry reviews

★★★★★ 1/5

Google

Called the agency to ask for more information about the amount of rent that was due to be paid, the lady who picked up the phone was incredibly rude, gave no information whatsoever and just hung up the phone. Considering the agency fee they charge for their services, this was completely unacceptable.

Miri · 20 March 2019

★★★★★ 1/5

Google

The worst agency ever. They charged me a lot of money for cleaning and gardening, although I had made sure the house was clean and tidy before I left. I asked for proof of the work done, as I do keep pictures of the property when I first moved in and the day I left, but they gave me vague answers and they did not provide any pictures that show the work they did which costed all the money they charged me. Students, if you want your deposit to be protected, avoid this agency, because they will do their best to take your deposit with false claims. Shame on you, Whitegates!!

Ikram · 20 September 2020

★★★★★ 1/5

Google

Having to go to small claims. We’re a brilliant Team until I drove away having paid my final balance and taking keys for a property that isn’t fit to be let. On fairness they don’t manage this property however, having contacted them 43 minutes approx. Later to advise of the situations that actually they were the professional body involved in I was told to contact the Landlord himself-given no advice wouldn’t cancel the transaction return a call or reply to an email. Told me to contact my Solicitor which I have now done. Bear in mind 1. The reply to the other negative review and 2. They were the nicest people ever and this attitude kicked in within an hour of my paying my final balance (which they have told me is with the Landlord, TdS absolutely not true and if the response dates to challenge this I do have proof and I will start shouting a lot louder). They have shirked any responsibility from there on out despite it being in my contract they they receive the first month anyway. I am actually not a keyboard warrior at all but as this company had acted so u professionally in my opinion and in addition don’t have either the common courtesy, common sense or human decency to respond to me to my face or even via phone -I don’t think I’m hiding behind anything so again this hiding behind a keyboard just will not wash. I was quite happy to visit the office to discuss, take a meeting at a suitable venue or even just discuss over the phone again, not me hiding and I don’t have anything TO hide. Anyway, this is the nightmare of an experience I am still going through so if you are considering using this Agency -please take it on board. I also had regular weekly calls from them therefore, I don’t see what actually warrants the anger thrown at the previous negative review. I can however, assure the author that if you wish to reply to this don’t bother with the damage to small business victim approach how about, actual customer experiences with a business that should be even smaller if it does not act appropriately, professionally or with due diligence and a solid after care process.

Joanne · 19 March 2020

★★★★★ 1/5

Google

Moved into a property last September expecting to find it in good condition especially since we were told repairs would be made to things when we viewed the property. It was in a bad condition with lots of repairs needed doing. The inventory was 90% wrong and we also received it late. They lied about the fact we had reported repairs. We were in the property 6 months and one repair was only done the week before we moved out. Another (rotten back door) wasn't done at all. Of course whitegates blame the contractor for being too busy etc. Another urgent repair took 5 weeks before they even came to look at it even though I said it was urgent multiple times over the phone. You have to keep chasing things up and can't leave them to do it themselves. They seem to be amateur agents with a lack of knowledge on simple things that they really should know about. They have bad practices, one of which Coventry city council told me was illegal. (Holding a deposit until proof of council tax is paid) They didn't return our full deposit and made a deduction themselves which they had no legal right to do. This has now been rectified after threats of taking it further if they didn't transfer the full amount. Even when provided with hard evidence they don't take responsibility. . I would recommend you avoid like this estate agent

Vicky · 28 March 2019

★★★★★ 5/5

Google

We have moved house on several occasions over the last 20 years and used Whitegates Coventry to assist in the sale of our last property. We cannot recommend their staff more highly for their help and expertise. Helping us find a buyer and securing the best price. Going the extra mile to ensure that any issues were dealt with as efficiently as possible ensuring our sale progressed without any problems. We were very pleased with the quality and professionalism of the service we received and would recommend Whitegates without hesitation. Should we find ourselves moving again in the future we will certainly be using these agents again.

Iain · 28 March 2019

★★★★★ 1/5

Google

Do not use this agency! They were very helpful to help me find a place to live at the beginning but after I moved it, they were not helpful at all. I was locked in the flat as the door lock jammed. And had to wait until a contractor came out and then received a call from the agency telling me I will be charged for this as ‘nothing was wrong with it,’ but I don’t understand why they think I would randomly lock myself in and miss my lectures on purpose. As for the inventory, the flat was not in the best condition to begin with but when it came to moving out they had blamed it on me. I had sent them a video of the flat prior to me moving showing them the broken wardrobe, but they tried telling they fixed it and I had apparently broken it again. They stated they will charge me an extra months rent fee although my tenancy ended on a specific date but they was sneaky and said I still had to let them know the date I was moving out which was obvious. As for my deposit, I was told I would get this back in 30 days of my end of tenancy. It’s been over a month and still I have not got it back. I have emailed a few times and when I really got annoyed now they are telling me I need to send final proof of bills which they could have asked me before to sort this earlier. They probably thought I forgot about my deposit as they made me wait so long! To be honest, I will never go back to whitegates! If you would like a suggestion, I would recommend envisage agency and the end of far gosford, they are lovely! I used them for my first year at uni, they were so so helpful, and I absolutely regret not going back there!

Sharaniya · 20 March 2019

★★★★★ 1/5

Google

Moved into a property last September expecting to find it in good condition especially since we were told repairs would be made to things when we viewed the property. It was in a bad condition with lots of repairs needed doing. The inventory was 90% wrong and we also received it late. They lied about the fact we had reported repairs. We were in the property 6 months and one repair was only done the week before we moved out. Another (rotten back door) wasn't done at all. Of course whitegates blame the contractor for being too busy etc. Another urgent repair took 5 weeks before they even came to look at it even though I said it was urgent multiple times over the phone. You have to keep chasing things up and can't leave them to do it themselves. They seem to be amateur agents with a lack of knowledge on simple things that they really should know about. They have bad practices, one of which Coventry city council told me was illegal. (Holding a deposit until proof of council tax is paid) They didn't return our full deposit and made a deduction themselves which they had no legal right to do. This has now been rectified after threats of taking it further if they didn't transfer the full amount. Even when provided with hard evidence they don't take responsibility. . I would recommend you avoid like this estate agent

Vicky · 20 March 2019

★★★★★ 3/5

Google

They were okay, helped me find a pet friendly place by asking a landlady if she would be happy to have my small dog on the premises. Any issues were swiftly dealt with. However, make sure you're on top of them contractually when you leave. I had to remind them of their deadlines to confirm deductions from my deposit and the return of my remaining deposit, both were done at around 5pm on exactly the final day after my chasing. Their excuse was that staff were on annual leave. Aside from that they were fine, though.

Jennifer · 20 March 2019

★★★★★ 5/5

Google

We have moved house on several occasions over the last 20 years and used Whitegates Coventry to assist in the sale of our last property. We cannot recommend their staff more highly for their help and expertise. Helping us find a buyer and securing the best price. Going the extra mile to ensure that any issues were dealt with as efficiently as possible ensuring our sale progressed without any problems. We were very pleased with the quality and professionalism of the service we received and would recommend Whitegates without hesitation. Should we find ourselves moving again in the future we will certainly be using these agents again.

Iain · 20 March 2019

★★★★★ 5/5

Google

It’s not very often I do these things but when you have amazing service somewhere, I think others should know about it. I started using Whitegates in Coventry in about 2002 when, as a landlord, I used them for finding a tenant for my rental property. The flat hasn’t been empty once (it’s now May 2018) with Whitegates finding me suitable tenants in all this time (I’ve had about 6 - 8 different tenants in that time) so as a tenant finding service, they cannot be faulted. More recently, I’ve had to put my flat up for sale to release some money and again, the service I’ve had from them has been second to none. I’ve dealt primarily with Richard and John who have been absolute superstars. They’ve phoned me when they said they would, gave me regular updates and have kept me informed with any and every step of the process. They worked damned hard in getting my property sold and I can’t thank them enough. Would not hesitate to use again or recommend to anyone. Thank you Whitegates!

Adam · 20 March 2019

★★★★★ 5/5

Google

Whitegates Estate Agents in Coventry are a highly professional and committed team.I have been a landlady with them for the past 12 years.The staff are committed,professional and determined to get things done and they all work together as a team.I cannot fault them. To carry out repairs or any problems with tenants,they have always been very efficient. I have words of high appreciation for the management too who has trained the staff to such a high standard.I would recommend Whitegates to anyone who is interested in renting and selling there property. Whitegates will do an excellent job for you and you wouldn’t be disappointed.I can certainly say that I found Whitegates exceptional and believe that they are the best Estate Agents in Coventry.

R · 28 March 2018

★★★★★ 5/5

Google

Whitegates Estate Agents in Coventry are a highly professional and committed team.I have been a landlady with them for the past 12 years.The staff are committed,professional and determined to get things done and they all work together as a team.I cannot fault them. To carry out repairs or any problems with tenants,they have always been very efficient. I have words of high appreciation for the management too who has trained the staff to such a high standard.I would recommend Whitegates to anyone who is interested in renting and selling there property. Whitegates will do an excellent job for you and you wouldn’t be disappointed.I can certainly say that I found Whitegates exceptional and believe that they are the best Estate Agents in Coventry.

R · 20 March 2018

★★★★★ 1/5

Google

They were terrible, not only did I pay £60 per month for what I thought was a fully managed serves, only for them to sit on their back sides and do nothing whilst I did all the work, but the staff were abusive and insulting to me and my tenants, they refused to help out in even the simplest situations and they couldn't even manage to get the agreement right. When I tried to complain I was told that my concerns were merely "Ridiculous diatribes" they NEVER admit when they are wrong and took thousands from me. I tried to get my money back but was told that it was my own fault they got it wrong. DO NOT USE WHITEGATES EVER!!!!!!!!!!!

Natasha · 28 March 2016

★★★★★ 1/5

Google

They were terrible, not only did I pay £60 per month for what I thought was a fully managed serves, only for them to sit on their back sides and do nothing whilst I did all the work, but the staff were abusive and insulting to me and my tenants, they refused to help out in even the simplest situations and they couldn't even manage to get the agreement right. When I tried to complain I was told that my concerns were merely "Ridiculous diatribes" they NEVER admit when they are wrong and took thousands from me. I tried to get my money back but was told that it was my own fault they got it wrong. DO NOT USE WHITEGATES EVER!!!!!!!!!!!

Natasha · 20 March 2016

★★★★★ 1/5

Google

Sadly one of if not the worst agency I have dealt with, SOME of the representatives are extremely rude, uncooperative and hands down just disregard any information I have given that should have been forwarded to the landlord. Id very much advise NOT to try and make a deal with this agency as soo youll find out they dont actually care about the service they provide and would only like to suck the money out of you dry. This coming from 2 people which didnt have money issues at all.

NJ · 20 March 2016

★★★★★ 4/5

Google

Great team! They provided a caring and personal service. Communication was good. I would highly recommend them.

Reginald · 29 March 2025

★★★★★ 5/5

Google

Profesional and friendly team, I have received full support every time I have had any concerns in a quick turnaround during my 4 years using one of the proprieties they look after , they are willing to go above and beyond for the customer which I have not experienced in the past with different agencies. I strongly recommend using them. Thank you Whitegates team for your continous support.PositiveProfessionalism

Andrei · 18 July 2021

★★★★★ 5/5

Google

I have recently sold my property in Coventry using whitegates estate agents. The experience was made a lot less stressful for me due to the constant updates on the progress of the sale. Lauren in the office was particularly helpful and always got back to me with prompt responses to any questions I had along the way. I would highly recommend them to anyone looking to sell their property. Thank you

Martyn · 27 March 2020

★★★★★ 5/5

Google

I have recently sold my property in Coventry using whitegates estate agents. The experience was made a lot less stressful for me due to the constant updates on the progress of the sale. Lauren in the office was particularly helpful and always got back to me with prompt responses to any questions I had along the way. I would highly recommend them to anyone looking to sell their property. Thank you

Martyn · 19 March 2020

★★★★★ 1/5

Google

We spoke to a young guy who was rude and unhelpful. Put us off buying a house would love to the tell the owners. Now if i see its up with whitegates i won't even bother looking

Hollie · 20 September 2020

★★★★★ 5/5

View Agents

I Just want to thank Nick and Richard and John for finding us suitable tenants . The whole process was efficient and organised. G Chima

Gurinder · 29 August 2018

★★★★★ 4/5

Google

Nic & John were great with the sale of our house. Both went above and beyond to make it as smooth as possible!

Sophie · 5 June 2019

★★★★★ 1/5

Google

Wish i could give them zero. Basically threatened to end our tenancy when we repeatedly asked for an outstanding issue to be fixed. Seemed very reluctant to allow us to speak to the landlord to resolve issues. Overall extremely unprofessional.

Craig · 20 March 2018

★★★★★ 5/5

Google

Excellent service well done and thanks to Rebecca Franklin and the team . Would really recommend this team

Pete · 19 March 2020