Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAt the time of viewing they said everything is brand new so there won't be any trouble with any of the machines or WiFi etc . One the day when I moved in nothing was literally working no warmer no hot water nothing not even WiFi I had to stay at my friend's place . They knew that the agreed day of my arrival so they could have sorted out everything by that time and if at all there were thing which would that more time then they could have delayed the day of moving in so that I wouldn't have trouble if this is the service they are providing on the first day then how it will be all through the time period
Rajashekharan · 25 October 2023
Agent replied · 24 October 2024
Unfortunately the teething problems that you experienced were beyond our control. We were unaware that there was a problem but we dealt with it as quickly as we could once it was reported to us. The wifi was unfortunately out of our hands.
★★★★★ 1/5
GoogleThe worst agency I have had to deal with! I rented in a house share and when I arrived to my room it was a mess with a broken bed and a dirty mattress, which they promised me would be fixed upon my arrival. It took three weeks to be able to get hot water after arriving at the property. They took two weeks to sort an issue with black mould. They also refused to fix a broken washing machine and charged me the call out fees for the engineer. The agency were not helpful at all with repairs and did not treat us tenants with respect! They would arrive into the property without giving notice that they were arriving on a few occasions. They also shared pictures they had taken from our rooms to all the tenants invading our privacy. I would not recommend them to anyone if you wish to have a peaceful tenancy please look elsewhere!
Betina · 25 October 2023
Agent replied · 24 October 2024
We are sorry that you feel this way Betina.
All tenants were notified of all visits to the property for viewings and inspections.
The washing machine did not have a fault with it when you asked for the engineers to visit. We provided you with ther invoice showing the report stating that there was no problem at all with the machine.
The mould issue was passed onto the contractor and he tried to book the works in with you but there were delays as you were unavailable for him to do the works.
A new mattress and bed was sorted as soon as was possible, the bed was not noted on the inventory as being broken or the mattress dirty, there was also a mattress protector on the bed.
We treat all of our tenants with respect and maintenance is acted on as quickly as possible when it is reported in the correct way via the website.
We would like to thank you once again for leaving the property is such a good condition when you vacated.
★★★★★ 1/5
GoogleI have lived here for 6 months. And from the first month I got here there has been problems Upon problems when it comes to a maintenance issue. The house was literally falling apart when I came, the toilet was leaking, I complained about it and they called a contractor which took forever and he came and didn’t fix a thing and left. Now I am facing an issue of the heating being turned off. There’s no gas and there’s no hot water. Today makes it five days that I have reported this issue to maintenance. Yesterday someone came and said they fixed it. It was still the same. The house is so cold that it is unbearable to stay in. I had to leave last night to stay with my friend. It really shows that the Management does not care about their tenants because I’m sure they or their family would not stay in a house without heat or hot water. To top it off they disconnected the gas cooker five days ago also. Now not only are we freezing in the house we can’t also cook. As students we have to be buying food daily just to be able to survive. It is absolutely absurd based on the money I’m paying for rent. I know friends who pay less and get way better services. Please be warned. Do not choose this agency to find a house. Their management does not care about their tenants. I am leaving this month to use my hard earned money to pay for an accommodation that would at least have human feeling and treat me like a human being because this is not worth it at all.
Bolanle · 25 October 2023
Agent replied · 24 October 2024
The day that the heating was reported to us as not working, the contractor came to the property. He was unable to do the repair whilst he was there as he had to order the parts. He ordered the parts and came back the following day to fit them and repair the heating. We acted on the report straightaway and the repair was carried out in a timely manner. With regards to the hob, a new hob had to be ordered due to the one that is there being condemned. The hob has been ordered and is due to be fitted.
Please understand that sometimes, repairs are not able to be carried out straight away due to parts being needed that take time to come in for the contractor to carry out the repair.
We deal with maintenance as quickly as possible when it is reported to us.
★★★★★ 5/5
GoogleI have been with this agency for one and a half years and we have been togheter for quite a few problems, but they always came through and helped where needed. Catherine was always professional and kind! A trust worthy agency! It has been a pleasure. Until we meet again!PositiveProfessionalism, Value
Tomas · 25 October 2021
Agent replied · 24 October 2024
Thank you for your kind words Tomas. We wish you all the best for your future.
★★★★★ 5/5
GoogleCatherine & Charlotte at Vesta Properties Agency are absolutely professional and thorough. I can't recommend them highly enough. Catherine is super friendly and communication is great. Charlotte is 100% proactive and always on the end of the phone regardless of the time of day. I would have no hesitation recommending them!PositiveResponsiveness
Yue · 25 October 2021
Agent replied · 24 October 2024
Thank you very much for your kind words, it is a pleasure to work with you.
★★★★★ 5/5
GoogleI enjoyed every process to choosing our apartment. Charlotte was really patient and attentive to the details that were pertinent to my family. Catherine was also quick in answering my numerous questions 😄. Glad I worked with Vesta and I will be definitely recommending their services to others.PositiveResponsiveness, Quality, Professionalism, Value
Nancy · 25 October 2021
Agent replied · 24 October 2024
Thank you very much for your kind words Nancy! We are glad we could help you and your family.
★★★★★ 5/5
GoogleThe team have been helpful when I've needed assistance (including when my key wouldn't work - they came in 10mins!) But Sheridan in particular has been great during issues we had with the external maintenance providers until the problem was resolved!
Amrita · 21 June 2025
Agent replied · 22 July 2025
Thank you very much for the review Amrita. We have passed your comments onto Sheridan. We are very pleased that you are happy with the service that you are receiving from us.
★★★★★ 1/5
GoogleIf you have an issue they will not resolve it - no matter how urgent (e.g., broken bed and broken room lock, meaning it was impossible to gain access).
Henry · 7 October 2025
Agent replied · 8 October 2025
We have replied above to your other review as you have left 2 reviews under 2 different google accounts.
★★★★★ 5/5
GoogleI sayed at property located at Quarryfield lane for a year and I must say that my experience was amazing. I wished I could have stayed longer there with my housemates
Harshal · 8 September 2025
Agent replied · 8 October 2025
Thank you very much for taking the time to leave us a review, we wish you all the best for the future.
★★★★★ 5/5
GoogleVery professional team. They have the best of their customers at heart. Charlotte is a great estate agent, I must say. I got a great value for my money during my transaction with Vesta.
Vincent · 25 October 2022
Agent replied · 24 October 2024
Thank you very much Vincent, we wish you the best of luck in your new home.
★★★★★ 5/5
GoogleI had an excellent experience with Vesta Properties in Coventry .The team was professional , responsive and attentive .They made the entire rental process smooth and stress free
highly recommend their services
Mihai · 22 June 2025
Agent replied · 26 July 2025
Thank you very much for your review Mihai. We would like to thank you for being such a good tenant and wish you all the best for the future.
★★★★★ 1/5
GoogleThe agency is somehow bearable, but landlord of 26 Warwick Row is pathetic. DO NOT waste your time there, I am writing this right now to help you from suffering. From the first glance the property looks pretty good and so on, but then if anything happens to it, they just don't fix it. You call them, they say the landlord is not responding, so how can you manage to live there when you don't have heating in your house for several months straight? How can you submit your coursework when WI-FI is lagging and going down a few times per day? How can you cook in the kitchen when the lights are automatic and they have been set to switch off AFTER 5 SECONDS, so imagine you cooking for one hour and approximately 300 TIMES the lights go on and off ! Also one of my flatmates lived with a window which couldn't fully close, so imagine that during winter/spring times, when it is cold and also windy. You have to waste your money and buy your own heaters, because it is too cold to live ! Not even talking about malfunctioned tumble drier which stopped working midway into our tenancy.
There are way better deals in the market, just look for them.
AVOID IT AT ALL COSTS !
Augustas · 26 October 2019
★★★★★ 1/5
YellDo not rent 26 Warwick Row property, trust me
The agency is somehow bearable, but landlord of 26 Warwick Row is pathetic. From the first glance the property looks pretty good and so on, but then if anything happens to it, they just don't fix it. You call them, they say the landlord is not responding, so how can you manage to live there when you don't have heating in your house for several months straight? How can you submit your coursework when WI-FI is lagging and going down a few times per day? How can you cook in the kitchen when the lights are automatic and they have been set to switch off AFTER 5 SECONDS, so imagine you cooking for one hour and approximately 300 TIMES the lights go on and off ! Also one of my flatmates lived with a window which couldn't fully close, so imagine that during winter/spring times, when it is cold and also windy. You have to waste your money and buy your own heaters, because it is too cold to live ! Not even talking about malfunctioned tumble drier which stopped working midway into our tenancy.
AuggyB · 15 October 2019
★★★★★ 1/5
GoogleBEWARE OF THESE LOOTERS... They will be nice, respectful when showing around the house, but from there you're problems are going to start.
We rented a 4 bedroom house near cv3, and looking a glance, the house seems alright and after sometime, couple of problems arise such as leakage of water from bathroom through the wall ceilings (thus affecting the power supply). There had been a fully grown garden behind the house and they promised us to clear it immediately, but till now nobody had ever came there to check that out. Whenever we raises a maintenance issue, they say to raise the issue through their website and it take ages for someone to come and check the issue. Now at the end of contract, they are claiming that they need around 400£ to clean the house (which we already did). I don't recommend this agency to anyone especially students who fall into their generous traps.
We came to see that these issues were also happened to some others in past and they create positive reviews to boost up there ratings.
Issac · 25 October 2022
Agent replied · 24 October 2024
Unfortuntely the costs that were deducted from your deposit were for cleaning and rent that was owed, not just cleaning. Any maintenance issues reported in the correct manner get replied to almost immediately and then jobs are either passed onto contractors or the landlords deal with them direct via their own contractors. Your contract ended some time ago and when we sent across the check out report that was carried out by an independant company, your housemate responded straight away advising to deduct the monies from the deposit that were needed and return the remainder to yourselves. The property had to be cleaned, items removed that were left in the property and the smell from the turned off fridge freezers with food in them had to be dealt with.
Both the inventory and the check out of the property were carried out by an independant inventory company, not ourselves.
★★★★★ 5/5
GoogleI am a Landlord in Coventry and I have been a client with Vesta Properties since they first opened. I have tried several other agents in the area but their service was always below the expected standard. Vesta are excellent as a team. They go 'above and beyond' your expectations. The lettings team are always at hand. Their response to queries is quick. Vesta Properties deliver results with prompt payments and immediate action to problems. Based in London, the only reason I continue to let in Coventry is because I trust Vesta. Vesta Properties are the best agents in Coventry.
Reena · 26 October 2016
★★★★★ 5/5
GoogleWe leased a property in central Coventry sight unseen for our son who was preparing to attend Coventry University. Arrangements were initially made over the phone based on Charlotte and Catherine's promise that the property was ideal given its condition and location and as such we paid our rental deposit to secure the property. When we arrived two months later we found the property to be exactly what was promised - it was well presented and very convenient to the University. From that point onwards Vesta Properties were easy to deal with and handled the minor issues that arose during our sons tenancy quickly and professionally. I would certainly recommend using them - whether your are a prospective tenant or landlord.
Alan · 26 October 2016
★★★★★ 5/5
GoogleI have used this company a handful of times now and have a smooth process every time. Highly recommend.
Sam · 7 August 2025
Agent replied · 8 October 2025
Thank you very much for taking the time to leave us a review.
★★★★★ 5/5
GoogleI have rented a property from Vesta for 2years . Professional and prompt service, when we had issues they were dealt with quickly
Thoroughly recommend Catherine ,Sam and the team that made it work for usPositiveProfessionalism
Damian · 25 October 2020
Agent replied · 24 October 2024
Thank you very much Damian. We hope that you are all happy in your new home.
★★★★★ 5/5
GoogleMy husband and I reserved our property online before moving to Coventry and we absolutely loved it once we saw it and moved in. It was exactly what we wanted and what we were expecting, the flat was gorgeous.
Excellent service and professionalism. Charlotte and Catherine were sincere and helpful from beginning to end.
We asked a ton of questions and they were very happy to answer them every single time. Would definitely recommend.
Estefania · 26 October 2016
★★★★★ 5/5
GoogleMy family have been renting a property from Vesta for the last 15 months and we have found them to be professional, helpful and very friendly from the get go, repairs carried out effectively and promptly even through this Covid pandemic, all enquiries met and answered with a friendly and helpful response.
I can honestly say that renting with Vesta has been so easy and stress free.
Thank you VestaPositiveResponsiveness, Professionalism
Mark · 25 October 2021
Agent replied · 24 October 2024
We are very happy that you and your family are happy in your home and glad that we are able to help you. Thank you!
★★★★★ 5/5
GoogleI am satisfied with the services I received from this company , they are reliable , flexible and trustworthy. They do regular maintenance and even when your rent payment delays you only need to inform them . My deposit was fully refunded on the very day I handed in my keys.
Eric · 25 October 2023
Agent replied · 24 October 2024
Thank you very much for your review Eric and for being such a good tenant. We wish you all the best for the future.
★★★★★ 5/5
GoogleVesta are one of the many agents in Coventry that I carry out work for. I have always found them to be very helpful. Catherine and Sheridan especially give me clear instructions and are friendly to deal with. I would definitely recommend this agency to anyone in and around Coventry :-)
Georgia · 25 October 2023
Agent replied · 24 October 2024
Thank you for your kind words and your hard work for us.
★★★★★ 1/5
GoogleIf you are a student I wouldn't advise you to rent a house from these people. Left the house spotless after the tenancy and got charger for 200£+. On top of that, always had issues with payments (as somehow they didn't come through), also when we were asking for maintenance they would lie about the plummers being on the way to fix the issues when they weren't even coming.
Alanas · 25 October 2021
Agent replied · 24 October 2024
The property that you rented from us needed to be cleaned and rubbish removed. The evidence was sent to you before any deductions were applied for and they were not disputed by yourself or your housemates. We did have to ask for proof of rent payments as they did not come into our account referenced correctly so we were unable to allocate payments. The deductions that were made from your deposit were for the rent owed and the cleaning that needed to be carried out after you vacated. Maintenance was dealt with when it was reported, including staff members coming out, out of hours when housemates had locked themselves out of the property.
★★★★★ 5/5
Googlerented a room in one of their properties and have lived there for two years. Great experience!! quick response from Catherine whenever something needed to be fixed or sorted out! I will recommend them strongly for those ones who are looking for a place where they may feel it like their own home! Especially, it is best for the student community.
Ghulam · 25 October 2022
Agent replied · 24 October 2024
Thank you very much for your kind words Ali. We wish you all the best for the future.
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