Trusted Agent profile · Coventry
★★★★★
384 reviews across 2 platforms
191 Hearsall Lane, Coventry, CV5 6HE
Merrick Binch Lettings and Sales's office in Coventry, at 191 Hearsall Lane, is rated 4.5 out of 5 across 384 reviews on two platforms, including 293 Google reviews rated 4.5.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleI recently had the pleasure of with Tim from Merrick Binch Lettings and Sales to acquire my new property, and I couldn’t be more satisfied with the experience. Tim was incredibly helpful throughout the entire process, going above and beyond to ensure everything went smoothly. His dedication made a significant difference, and I truly appreciate all his efforts.
5/5
GoogleTim was really helpful and extremely reliable which made the whole selling process very smooth. Thank you!
5/5
GoogleI want to thank all at Merrick Binch for managing my property over many years as a rental and for Nick to secure a buyer for the house in difficult market conditions.
5/5
GoogleThank you Millie for being so pleasant and being efficient at her job and helping us find somewhere to live
5/5
TrustpilotJust Brilliant
Wendy went above and beyond the call of duty to support my father-in-law in selling his property. Brilliant service thank you. It's good to receive a service from people who care. This is the second time of using Merrick Binch Estate Agents. Fantastic both times. Highly recommended.
Thank you for your kind words. We really appreciate it.
5/5
TrustpilotFantastic Customer Service
Nick and the team are brilliant - absolutely trusted them and communication was second to none throughout the whole process.Debs was always on the end of the phone when we had the smallest of questions to put our minds at ease.Very approachable and didn't feel like you were a faceless customer.Have already recommended to my friend who decided to sell with them.Genuine lovely people.
Thanks for your comments. Your feedback is really important to us and gives us an opportunity to be able to constantly improve and grow. We are glad we could be of service to you. Thanks again. The team at Merrick Binch.
5/5
GoogleMerrick and Binch were great when it came to buying our first home! David supporting us with the viewings and the team were very accommodating to any questions. Di and Sophie were both great at settling our nerves throughout the process and no question was too much and always on hand to support! Can’t fault the estate agents and would recommend to anyone selling or buying their homes!
5/5
GoogleThank you to all at Merrick Binch for completing our house sale (second with them) especially Wendy, Di & Sophie who were helpful, professional & nothing was too much trouble. Would highly recommend & wish them all the best for the future!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words! Enjoy the new home.
5/5
GoogleI can not recommend these guys enough, they sold my house in 1 day, they are professional yet friendly. They kept up constant communication to update me on the progress of my move,Diane was the woman who was dealing with my move,and she was brilliant.as was everyone else at the company.
Thank you for your kind words. We really appreciate it.
5/5
GoogleTim Cooper at Merrick Binch was fantastic in getting our property sold to particularly difficult buyers. His guidance and patience finally paid off and I would definitely recommend Merrick Binch to anyone looking to market their property.
5/5
TrustpilotProfessional and sensituve…
I have recently had the sad experience of selling my aunt's home of 53 years. Merrick Binch were professional and sensitive to the situation. Finding the right buyer was not easy but they never gave up. The sale went through without a hitch and I was kept informed of progress regularly. A difficult situation made bearable by a great team. I would strongly recommend them and would use them again. Thank you Wendy and Di.
1/5
TrustpilotI got a new job at the University and…
I got a new job at the University and saw a property I was interested, advertised by this agent. Merrick Binch is an estate agent who I believe is unethical, unprofessional, and uneducated. My experience with the agent was nothing short of a nightmare. From the very beginning, Merrick demonstrated a lack of interest in my needs and seemed more concerned with making a sale at any cost. Throughout the entire process, I felt as though I was being treated like just another sale, rather than an individual with unique needs and preferences. This was particularly evident in the agent's one-size-fits-all approach to real estate, which left me feeling undervalued and unimportant. It was as though the agent had no interest in getting to know me, my preferences, or my budget. To make matters worse, Merrick Binch charged exorbitant fees for their services, which I felt were completely unjustified. The fees seemed to be a way for the agent to exploit me and extract as much money as possible from me. Despite attempting to question the fees, the agent was defensive and dismissive, which only served to reinforce my belief that Merrick Binch was unethical and unprofessional. The agent's lack of attention to detail and individuality further compounded my disappointment. I felt as though I was not being heard or understood by the agent, who appeared to be more interested in making a sale than in serving my needs. This lack of empathy and understanding only served to reinforce my belief that Merrick Binch was uneducated and unprofessional. To make matters worse, the agent provided inaccurate information about the properties that I was interested in. This not only wasted my time but also made me doubt the agent's honesty and reliability. The agent's lack of transparency and honesty was highly frustrating and disappointing to me, who felt that I was being taken advantage of. Throughout the entire process, I felt as though I was not being treated with respect or dignity. The agent's behavior was highly unprofessional, and their lack of empathy and understanding towards my needs was disheartening. The agent's focus on making a sale rather than serving my needs left me feeling used and undervalued. I strongly advise against working with Merrick Binch. The agent's lack of integrity and dedication to quality service was highly disappointing and made me feel undervalued and exploited. The fees charged by the agent were excessive and unjustified, and the lack of empathy and understanding towards my needs made me feel unimportant. I suggest finding an estate agent who values honesty, integrity, and professionalism, and who is dedicated to providing quality service to their clients. Working with a professional and ethical agent can make a significant difference in the outcome of a real estate transaction. I urge others to avoid working with Merrick Binch and to look for someone who is trustworthy, empathetic, and committed to providing quality service to their clients. In conclusion, Merrick Binch is an estate agent who I believe lacks professionalism, ethical responsibility, and dedication to quality service. The agent's focus on making a sale rather than serving the needs of the client was highly disappointing and made me feel undervalued and exploited. I strongly advise against working with this agent and suggest finding someone who is committed to providing quality service and has the client's best interests at heart. Working with a professional and ethical agent can make all the difference in ensuring a successful and satisfying real estate transaction.
Fake review !!
1/5
Trustpilot"I recently had the misfortune of…
"I recently had the misfortune of working with this agent, and I have to say it was one of the worst experiences I've had with a real estate agent. From the start, they were unprofessional and disorganized, failing to provide clear communication or follow up on important details. Throughout the process, I felt like I was doing all the work myself, as they were unresponsive to my questions and concerns. When it came time to negotiate on the price, they seemed more interested in closing the deal quickly than in getting the best possible outcome for me. But perhaps the worst part of working with them was their lack of ethics. They made promises they couldn't keep and tried to push me into signing a contract that would have left me in a vulnerable position. I had to fight tooth and nail just to get them to do what they were supposed to do. Overall, I would strongly recommend avoiding at all costs. They are unprofessional, unresponsive, and unethical, and they will only make your real estate experience more stressful and frustrating."
Fake review! Boring!
5/5
GoogleI have dealt with Claire on all my rental properties and she has found perfect tenants for house. They have all paid their rent on time and have left the house in decent condition. The office are great in setting up all the admin. I highly recommend Merrick Binch Estate Agents.
5/5
GoogleAmazing experience from start to finish with Tim Cooper! He was always available, super helpful, and explained everything clearly. We felt supported every step of the way and couldn’t recommend him more!
5/5
GoogleAs a first time buyer, Claire was so helpful and friendly. From the initial viewing she gave honest advice and all the way through to completion Claire was able to answer any questions that I had. Smooth sailing! Thanks for your help. I highly recommend using Merrick Binch!
5/5
GoogleHaving a feeling of being let down by my previous agent through complacency I went back to one I used many years ago. Never forget them and they never forgot me and it made me wonder why I didn’t try them again earlier…their letting process was made easy and each and every question raised was answered straight away, property now let and one very happy landlord…thanks again…John 😊
5/5
GoogleAmazing service from Claire and the Team. Super efficient at getting our house on the market they had viewing booked instantly leading to an offer being made and accepted within 72hrs. We had communication all the way through to completion and just made the whole experience straight forward and stress free.
5/5
GoogleWe had the pleasure of having Millie help us in our search for student housing. She was incredibly responsive, made time for us and answered all our questions promptly, going out of her way to prioritise our needs. Any students looking for housing should definitely look out for Merrick Birch x
5/5
GoogleExcellent excellent excellent! “Had my house rented out within week” Claire and the team have been excellent to work with, very honest, down to earth, affordable and most importantly kept their promises. I’ve had some bad experiences with estate agencies, but these guys are a cut above the rest.I’d highly recommend their services to anyone 😊
1/5
GoogleSeemed a nice lot. Found a large bungalow we loved, would have rented immediately, 3 young professionals all working in the area, good credit scores. Had to walk away as they wanted to charge £725 to reference us! Going rate for estate agents in the area is about £300-400 for the three of us from what we have found. We stated we would move on it immediately but we were told it was the estate agents owners new policy and they could not budge on it. Do wonder if the Landlord is aware his property is sat empty at least in part due to their fees.... EDIT: Just wanted to state, we wound up paying just £225 in the end in fees at another estate agent in the city.
5/5
GoogleI bought and sold with Merrick Binch all within 2 weeks. I was very impressed with the service, the team were all very friendly and helpful. Nick and Dianne were amazing and very knowledgeable throughout the whole process. The service provided exceeded my expectations and i would 100% recommend. I'm very pleased I decided to pay a little extra than i would have with the online estate agents, my experience was completely stress free and i put this down to the first class service.
5/5
GoogleI was recommended Merrick Binch by a friend who was selling at the same time as me and they were brilliant. They sold my house in 72 hours. Unfortunately my first buyer pulled out on us but within 3 days, Merrick Binch had sold my house again. Their after sales team were really good and chased my useless Solicitor every day until the sale was complete. I also found their fee to be very good for a high street estate agents. In short I am over the moon with the service we received and would not hesitate to use again or recommend! Special thanks to Nick and Di who sorted everything out!!
5/5
GoogleMerrick Binch have looked after myself and my property for a long time helped me in sticky situations very honest friendly approachable with any concerns or issues always a friendly person on the phone or email Claire and the team are great thank you all very much x
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