Lagan Homes reviews

Hi David,Thank you for taking the time to write a review, it is always nice to read a customers journey and a positive outcome. Thanks again, Harmony.

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience has been so positive from day one. It’s great to know our sales team made a strong first impression and that Jason and the site team continued to support you throughout your move. We’re especially pleased to hear this was one of your easiest moves, that’s exactly what we aim for. We hope you’re settling in well and wish you many happy years in your new home! If there’s ever anything more we can help with, please don’t hesitate to get in touch.

Thank you for such a kind and detailed review, we really appreciate you sharing your experience with us. It’s fantastic to hear that the team made such a strong impression from your very first visit and continued to support you every step of the way. Providing that level of service throughout the journey (and beyond) is exactly what we aim for, so your feedback means a great deal. A special thank you for highlighting Karl. We’ll be sure to pass on your comments to him and the wider team, he’ll be delighted to know his ongoing support, even months after completion, has made a difference. We’re so pleased you’ve had a positive experience with us, and we wish you many happy years in your new home.

Thank you for your feedback. We understand how frustrating this situation has been and regret that the experience did not meet your expectations. We aim to communicate clearly and handle complaints in line with our procedures, and we are sorry that you feel this did not happen in this instance. As this matter is now the subject of a formal complaint, we are unable to discuss the specifics publicly. Your comments have been shared with senior management, and we remain open to direct contact if appropriate.