Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotZERO STARS IF I COULD!!!
ZERO STARS IF I COULD!!!
Appalling company. Avoid.
Lagan’s aftercare has been an absolute joke. Broken promises, poor workmanship and absolutely no accountability. They repeatedly tell you issues will be fixed, then deny responsibility when you chase them.
We’ve been left with outstanding issues, things falling apart and off, and a company more interested in arguing over paperwork than putting things right. The way they twist conversations and use signed forms to dismiss work they promised to complete is genuinely shocking.
The lack of honesty, accountability and basic customer care is disgraceful. Buying a new build should not mean having to fight the developer to honour their own promises.
Lagan, stop making excuses and take responsibility. We expect the outstanding issues to be resolved, not another round of empty promises.
I would not buy from this company again.
Alice · 12 October 2026 · Lagan Homes Coventry
Agent replied · 12 October 2026
Thank you for taking the time to share your feedback. We're genuinely sorry to read about your experience and appreciate you bringing these concerns to our attention.
At Lagan Homes, we take all customer feedback seriously, and comments like yours help us to learn, improve, and better understand where we need to do more. We understand how frustrating it can be when issues remain unresolved, particularly when expectations around aftercare and communication have not been met.
We would encourage you to contact our Customer Care Team as soon as possible at customer.care@laganhomes.com so that we can review your concerns in detail and work towards a resolution. If you have already been in touch, please email us again with your property details and any relevant information, and a member of the team will investigate further.
We are committed to supporting our homeowners and would welcome the opportunity to look into this matter and address the outstanding issues you have raised.
★★★★★ 5/5
TrustpilotAmazing developer
What an amazing developer to purchase a home from. We purchased our home towards the end of the developing stage, but brought off plan and watching our house being built, was an amazing experience. During the build, Tracy in the sales office was always at the end of the phone to answer any questions. Whatever we needed or wanted she made it happen. You hear from other people buying from more well known developers and the issues they have - not with Lagans. Don't get me wrong, we had a lot of snags (but we are perfectionists) but when you have the most amazing Site Manager (Karl) anything is made possible. We could not have got to where we are with our perfect home without Karl. What a superstar. Anything we needed or wanted he came up trumps. He knows his stuff and was totally professional. My only complaint is that they took Karl away from us before the development was finished. All residents are totally gutted that they moved him to another site before this one was finished - obviously his skills were needed more elsewhere but we need him back - PLEASE! Friend for life. Thank you Lagan Homes.
Gillian · 8 October 2026 · Lagan Homes Coventry
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your homebuying journey was such a positive experience and that watching your new home come to life was a memorable part of that process.
It's fantastic to know that Tracy was able to support you throughout your purchase and that her dedication and responsiveness made such a difference. We'll be sure to pass on your kind words to her.
We're also thrilled to hear your praise for Karl. His commitment, professionalism and attention to detail are qualities we're incredibly proud of, and it's clear he made a lasting impression on both you and the wider community. While we're sorry to hear you're missing him on site, we're delighted that he helped make your house the perfect home and left such a positive legacy behind.
Thank you again for your support and for choosing Lagan Homes. We wish you many happy years in your new home and look forward to being part of your journey for years to come. 🏡✨
★★★★★ 5/5
TrustpilotLagan Home Brackley - Since moving into my property
Since moving into my property, the management team have been absolutely amazing. In particular, Shane has been incredibly helpful, responsive and professional whenever I’ve needed anything.
It’s made such a difference knowing that any queries or issues are dealt with quickly and efficiently, and I’ve always felt well looked after. The level of service has been fantastic, and I wouldn’t hesitate to recommend the team. Thank you, Shane, for all your help!
Katie · 24 September 2026 · Lagan Homes Polesworth
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've had such a positive experience since moving into your new home.
It's great to know that Shane has been able to provide the responsive, professional support that we strive to deliver for all our homeowners. We understand how important it is to have queries and requests dealt with quickly and efficiently, so we're pleased to hear that you've felt well looked after throughout your time with us.
We'll be sure to pass on your kind words to Shane, who will be thrilled to receive this recognition.
Thank you again for your recommendation and for choosing to make your home with us. We wish you many happy years ahead in your new home. 🏡✨
★★★★★ 5/5
TrustpilotLagan Homes
Lagan Homes - Oak Grove, Dunton, Biggleswade
We started the process of buying a Lagan home in January 2026 and moved in on 14th August 2026.
We have to say the whole process was very smooth and with no issues.
Both my husband and I have disabilities and both Tracey, Karl and Paul were exceptionally kind, supportive and nothing was too much trouble.
We were in constant communication with Tracey whose loveliness shone through at all times, always smiling and eager to help and support us. A stunning asset to Lagan Homes.
Karl the Site Manager was contactable at all times and he was always there to help with a smile and lots of reassurance! Karl has exceptional people skills and he is always able to resolve issues and he is very solution focused. Karl has the customers’ interest at all times and is positive and determined to get the best for his customers. Karl is an outstanding representative for Lagan Homes.
My husband has communication difficulties and Karl was able reassure him and explain issues and quickly get them resolved. Karl went over and beyond his role to support us and we are both eternally grateful. Karl calmed me down on many occasions and for this we are forever grateful.
We did had some snagging issues which is to be expected in a new build and they were resolved very quickly under Karl’s management.
Once we moved in Paul was available daily to help out with some snagging issues but also more importantly he was there and checked on us very kindly and also helped with other issues. What a lovely lad! Again an asset for Lagan Homes.
This move is our last and final forever home and the whole process was made easier by having Tracey, Karl and Paul’s support. What outstanding staff Lagan Homes have!
Sarah and Steve not forgetting Maisie the dog!
Sarah · 10 September 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you, Sarah and Steve, for taking the time to leave such a wonderful review.
We are absolutely delighted to hear that your homebuying journey with Lagan Homes was a smooth and positive experience from reservation through to moving into your new home in August.
It is especially rewarding to know that the support provided by Tracey, Karl and Paul made such a difference throughout the process. We are incredibly proud of our team and your kind words about their dedication, compassion and commitment to customer care will mean a great deal to them. We will ensure your feedback is shared with all three colleagues.
We understand that moving home can be both exciting and challenging, and we are pleased that our team was able to provide the reassurance, communication and support you needed every step of the way. It is wonderful to hear that any snagging issues were resolved promptly and that the team continued to support you after you moved into your new home.
Thank you again for choosing Lagan Homes for your forever home. We wish you, Steve and of course Maisie many years of happiness, comfort and wonderful memories in your new home.
★★★★★ 5/5
TrustpilotOak grove house
We bought a house in Oak grove and moved in June 2026. As with any new build, we have had fair share of issues however site manager Karl has been absolutely brilliant! He was on the ball with all the issues and arranged all contractors to come in to fix the issues ASAP. He is very down to earth, approachable guy and no issue is too small. Paul is another brilliant guy on site who has attended our house to fix thinfs and has been amazing as well. All construction sites should have Karl on site as we cannot fault him and his approach.
Justina · 4 September 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for taking the time to leave such a fantastic review. We are delighted to hear that you're enjoying your new home at Oak Grove since moving in this June.
We understand that, as with any new build home, there can occasionally be a few issues to address, so it's wonderful to hear that Karl has made such a positive impression throughout your experience. We will be sure to pass on your kind words to him. Karl takes great pride in supporting our homeowners, and your comments about his professionalism, responsiveness, and approachable nature will mean a great deal to him.
We're also pleased to hear that Paul has provided excellent support and that any issues have been resolved quickly and efficiently. Both Karl and Paul are valued members of the team, and it's fantastic to know their dedication and commitment to customer care have helped make your settling-in period as smooth as possible.
Thank you again for your feedback and for choosing Oak Grove. We wish you many happy years in your new home and are always here if you need any further assistance.
★★★★★ 5/5
TrustpilotOur experience from December to August
We moved into our home in December, and decided to leave our review until now so we could share our whole experience. We had a great experience with Ollie in sales, who was always on hand to help, and made us feel comfortable with the whole process. He worked so hard to support us when our initial sale fell through, and kept us informed throughout. Jeff's team built a good house! There were snags (as expected), but Christian and Shane were able to manage most things before we were passed to customer service. Sarah at customer services has been brilliant. She has managed all the final snagging work and has kept us updated at all times. The contractors used by Lagan have all been very good also. Our only criticism of the whole process (which we have already fed back about) was the company used for the smooth move process. Whilst the local agents we worked with were excellent, this company provided very little help or feedback. Overall, after buying with another builder previously, our experience with Lagan, and the quality of the build, was so much greater. We would definitely recommend them.
Felicity · 2 September 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for taking the time to share your experience after living in your home for several months. It means a lot to us that you've been able to reflect on the whole journey and that it's been such a positive one.
We're thrilled to hear that Ollie helped make the buying process feel comfortable and supported from the very beginning. We know how stressful it can be when a sale falls through, so it's great to hear that his hard work, communication and commitment helped keep things moving and gave you confidence throughout.
We're also delighted to hear your kind words about Jeff, Christian and Shane. Building a new home is very much a team effort, and we're pleased they were able to address most of the snagging items before handover. Sarah will be especially pleased to read your comments. She works incredibly hard to keep homeowners informed and ensure any remaining issues are resolved as smoothly as possible, so it's wonderful to know her support made such a difference.
Thank you as well for your honest feedback about the Smooth Move process. While we're pleased that your local agents provided a great service, we appreciate your comments and have already taken them on board as we continue looking for ways to improve the experience for our customers.
Perhaps the greatest compliment is that, having purchased with another builder before, you felt the quality of your Lagan home and the overall experience were a step above. Thank you for placing your trust in us and for recommending Lagan Homes to others.
We wish you many happy years and wonderful memories in your new home. 🏡💚
★★★★★ 4/5
TrustpilotEuston is a credit to Lagan homes
Would just like to say a big thank you to the assistant site manager at Ravenshead, Mr . Euston Davis . This week he has taken the lead in trying to sort our issues out by constantly keeping us up to date with excellent communication skills as well as staying behind late to sort contractors out for our issues . We are struggling with many issues at the minute and it’s getting us down , however Euston is a credit to Lagan homes as works so hard for you . Thank you 🙏
Jules · 27 August 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you for taking the time to leave us a review and for sharing your experience.
We're delighted to hear that Euston Davis has made such a positive difference during what we understand has been a challenging time for you. His commitment to keeping you informed, coordinating contractors, and going the extra mile to help resolve your concerns is exactly the level of service we strive to provide for our homeowners.
We also appreciate your honesty about the issues you are currently experiencing and understand how frustrating this can be. Please be assured that we remain committed to working through these matters and providing the support you need until they are resolved.
Your kind words about Euston will be shared with him and the wider Ravenshead team. It's wonderful to hear that his dedication, hard work, and communication have had such a positive impact.
Thank you again for your feedback and for recognising Euston's efforts. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotLagan Homes Brackley
Very impressed with the quality of our new home in Brackley! The standard is very high with minimal amount of snagging which Shane and Christian address quickly and efficiently - nothing is too much trouble to them. Ollie is helpful and friendly making the process before and during the move effortless and enjoyable.
Aaron · 26 August 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your wonderful 5-star review! We’re delighted to hear how impressed you are with the quality of your new home in Brackley and that you’ve experienced minimal snagging.
It’s fantastic to know that Shane and Christian have been quick and efficient in addressing anything that has arisen, and we’ll be sure to pass on your kind words. We’re also pleased to hear that Ollie helped make the process before and during your move effortless and enjoyable.
Thank you again for choosing Lagan Homes. We hope you have many happy years in your new home!
★★★★★ 5/5
TrustpilotLovely home
I bought a Lagan home with completion in October 2025.I have been very pleased with my choice of house and it has been ideal to have been able to choose my kitchen,floors etc so that I wouldn’t get any unexpected bills in having to replace things if I had bought an older home.Ravenshead is a lovely village to live in and even though it is close to both Nottingham and Mansfield it feels quite rural.Sam in the sales office has been brilliant and she has steered me through the whole buying process with good knowledge,patience and kindness.Any snagging issues were dealt with speedily and I wouldn’t hesitate to recommend Lagan Homes to anyone that I know.
Gayle · 22 August 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your wonderful 5-star review. We are delighted to hear that you are so pleased with your new Lagan home and that being able to personalise your kitchen, flooring and other finishes helped make the buying experience even more enjoyable and stress-free.
It is great to know that you are enjoying life in Ravenshead and appreciate its perfect balance of rural charm while remaining conveniently close to Nottingham and Mansfield.
We are especially pleased to hear your kind words about Sam. Providing knowledgeable, patient and supportive guidance throughout the home-buying journey is something we pride ourselves on, and we will be sure to pass your fantastic feedback on to her.
Thank you also for highlighting our aftercare service. We understand how important it is for any snagging issues to be resolved promptly, and we're glad our team was able to meet your expectations.
Thank you again for choosing Lagan Homes and for taking the time to share your experience. Your recommendation means a great deal to us, and we wish you many happy years in your new home. 🏡✨
★★★★★ 5/5
TrustpilotAmazing service from Lagan Homes
My partner Amelia and I recently bought our first home together (St James View, Brackley), and we couldn't have asked for a better experience thanks to Ollie Dorrill. From start (February) to finish (August), Ollie made the entire process completely seamless and stress-free. He took the time to truly understand what we were looking for and was always on hand whenever we had questions or needed advice. What stood out most was that we never felt pressured at any point, his friendly, genuine approach made us feel truly valued. It honestly felt like buying a house from a friend rather than just another transaction. We're so grateful for his support and couldn't recommend Ollie highly enough!
Toby · 22 August 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your wonderful review. We're absolutely delighted to hear that you and Amelia had such a positive experience purchasing your first home at St James View.
Ollie will be thrilled to read your kind words. Buying your first home is such an exciting milestone, and it's fantastic to hear that his friendly, genuine approach helped make the journey from February through to August feel seamless and stress-free. We pride ourselves on providing honest guidance and support without pressure, so it's especially rewarding to know that you felt valued and well looked after every step of the way.
Congratulations to you both on your new home, and thank you for trusting us to be part of this special chapter. We wish you many happy years at St James View and truly appreciate your recommendation.
★★★★★ 5/5
TrustpilotNew Home Purchase
My wife and I have purchased our first new home in Brackley. From the moment walked into the marketing suite we felt welcomed. Ollie and Leigh were both professional and very knowledgeable about the houses they were selling and the details of the purchase process. We finally decided to buy and moved in in September 2025. We have had very few issues with our new home and the ones we have had were delt with in a timely manner and to Lagans excellent standards of workmanship by the site manager Geoff. Given our overall experience with Lagan Homes we would not hesitate to recommend them to anybody.
Stephen · 12 August 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you for your wonderful 5-star review. We are delighted to hear that you and your wife had such a positive experience purchasing your first new home in Brackley.
It's fantastic to know that Ollie and Leigh made you feel welcome from your very first visit to the marketing suite and were able to support you throughout the purchasing process with their professionalism and knowledge. We're also pleased that your move into your new home in September 2025 went smoothly and that any issues you experienced were resolved promptly and to the high standards we strive for. We will be sure to pass on your kind words to Jeff and the rest of the team.
Thank you for choosing Lagan Homes and for taking the time to share your experience. We wish you many happy years in your new home and truly appreciate your recommendation.
★★★★★ 5/5
TrustpilotOur experience so far with Lagan…
Our experience so far with Lagan housing has been easy simple and I can’t thank the sales representative Ollie from Brackley enough for his involvement in the process, he’s not only keeping us up to date but he’s gone out of hims way to make sure our experience with Lagan housing is super smooth consider it’s our first home.
We look forward to working with Ollie whilst our housing is being completed.
Best sales representative I couldn’t fault him
Olivia · 7 August 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thanks so much for your wonderful 5-star review! We're delighted to hear that your experience with Lagan Homes has been easy and straightforward so far, especially as you're purchasing your first home.
It's fantastic to know that Ollie has made such a positive impact on your journey. Keeping you informed every step of the way and going above and beyond to ensure a smooth experience is exactly the level of service we strive to provide. We'll be sure to pass on your kind words, and we're certain he'll be pleased to hear how much his support has meant to you.
Thank you for choosing Lagan Homes. We look forward to continuing to support you through the build process and wish you every happiness as you prepare to move into your new home!
★★★★★ 5/5
TrustpilotRecently bought a lagan home in…
Recently bought a lagan home in Brackley and I am delighted with their service and respect for all their clients.
Definitely 5 stars from me.
Especially Shane for looking after us.
Ollie, the sales manager made buying a breeze. Lovely guys.
John · 4 August 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you're enjoying your new Lagan home in Brackley and that you had such a positive experience with us.
It’s wonderful to know that Shane and Ollie helped make your home-buying journey such a smooth and enjoyable one. We’ll be sure to pass on your kind words to them, they’ll be thrilled to receive your feedback.
Thank you for choosing Lagan Homes. We wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotFrom first enquiry on the homes
From first enquiry on the homes at Western Gate Swindon following all the way to the customer care has been top notch. Always a speedy response, always happy to help. Even been quick and efficient with getting the site complete including the roads surfaced. Lagan homes has been the best builders we have bought from and would happily recommend to anyone. They are the 4th builder we have bought from and they blow the big companies like Barry and Taylor wimpy out of the water with quality, design including top notch interiors to after sales. Good job everyone at Lagan homes, especially Amy Preen in after sales and Joe the site manager but everyone who worked on the site was always friendly and polite and stopped to speak and say hello the the dogs. Excellent work.
Jerome · 24 July 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from start to finish with Lagan Homes.
It's great to know that Amy and Joe have provided you with excellent support and they'll be delighted to hear that they have made a difference.
We're thrilled that you're enjoying your lovely new home, and we wish you many happy years there. Thank you for choosing Lagan Homes!
★★★★★ 5/5
TrustpilotA beautiful home in a beautiful village
We recently moved from Stevenage to our new home in Dunton, and we couldn’t be happier with our decision. The village is peaceful, scenic, and exactly the lifestyle we were looking for. From the very beginning, Tracy was incredibly helpful and made the whole buying process smooth and stress-free. We’d also like to thank Carl, the site builder, who has been fantastic with any questions or snagging items we’ve had since moving in. The aftercare has been excellent, and we’re delighted to call Dunton our new home. Thank you, Lagan Homes!
Mr · 10 July 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thanks so much for your wonderful 5-star review! We're delighted to hear that you're so happy in your new home and that Dunton has given you the peaceful, scenic lifestyle you were looking for.
It's fantastic to know that Tracey helped make your buying journey smooth and stress-free, and we'll be sure to pass on your kind words to Karl as well. He'll be pleased to hear that his support and dedication to aftercare have made such a positive difference.
Thank you for choosing Lagan Homes. We wish you many happy years in your beautiful new home and community!
★★★★★ 5/5
TrustpilotReally good moving process from start…
Really good moving process from start to finish with Lagan homes, Tracey was really supportive .and Carl was super helpful and went the extra mile to solve any minor issues quickly.
All in all a good experience and lovely home.
David · 25 June 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from start to finish with Lagan Homes.
It's great to know that Tracey provided you with excellent support throughout the process, and we'll be sure to pass on your kind words to Karl, who will be delighted to hear that his extra effort to resolve any minor issues made a difference.
We're thrilled that you're enjoying your lovely new home, and we wish you many happy years there. Thank you for choosing Lagan Homes!
★★★★★ 5/5
TrustpilotNew home with Lagan homes
We recently bought a house through Lagan homes and have had a very positive experience. Tracy was excellent with all the administration, keeping everything organised and making the process run smoothly. Karl, the site manager, has also been incredibly friendly, approachable, and helpful with anything that has needed attention. Their professionalism and support have made settling into our new home much easier. Thank you both for providing such great customer service. Would definitely recommend.
Linda · 25 June 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your lovely review. We're thrilled to hear that you're enjoying your new home and that your experience with Lagan Homes has been such a positive one.
Tracey and Karl are both dedicated to providing the best possible service, so they'll be delighted to hear your feedback. We're pleased that their support, professionalism, and friendly approach helped make the process easier and more enjoyable for you.
Thank you again for your recommendation, and we wish you many happy memories in your new home.
★★★★★ 5/5
TrustpilotWe moved into our home on Sheldon…
We moved into our home on Sheldon Pines, in Birmingham, just over two weeks ago. We had the worst experience with our solicitors but Lucy from Lagan supported us the whole journey.
Since we have moved in Liam, the site manager and the team especially Ade, have been available to guide and support us with any questions and support we have needed from any snagging we have needed. I have had new homes most of my life but Lagan have by far been the best developer to buy from
NIcky · 16 June 2026 · Lagan Homes Coventry
Agent replied · 24 September 2026
Thank you so much for your wonderful review, we’re absolutely delighted to hear about your experience!
We’re sorry to hear that parts of your journey were challenging, but it’s fantastic to know that Lucy was able to support you every step of the way. We’ll be sure to pass on your kind words to her.
It’s also great to hear that Liam, Ade, and the wider site team have been on hand to help you settle into your new home and assist with any questions or snagging. Providing ongoing support after you move in is incredibly important to us, so your feedback means a lot.
We’re especially proud to hear that, with your experience of buying new homes, you consider us the best developer you’ve purchased from, that truly is the highest compliment.
We hope you continue to enjoy your new home at Sheldon Pines for many years to come!
★★★★★ 5/5
TrustpilotI am delighted with my new Lagan home…
I am delighted with my new Lagan home at the Oak Grove development and would highly recommend them.
Karl, the site manager, has been absolutely brilliant. He has been so on the ball with making sure the small amount of snagging was dealt with efficiently and with minimal disruption to me. He has been approachable, attentive, and very reassuring throughout.
Tracey, the Sales Advisor, was also lovely, friendly, and welcoming. She really helped make us feel at home and made the whole experience feel much more personal.
Karl, Tracey and Paul have been fantastic, and I cannot sing their praises enough. Moving home is usually such a stressful experience, but they have helped make it far more pleasant and positive. The house itself is beautiful, and I am a very happy homeowner.
Amanda · 5 June 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear how happy you are in your new Lagan home at Oak Grove.
It’s fantastic to know that Karl provided such attentive and efficient support, ensuring everything was handled smoothly and with minimal disruption. We’ll be sure to pass on your kind words to him. We’re also so pleased that Tracey made you feel welcome and helped create a more personal and enjoyable experience throughout your journey.
Your recognition of Karl, Tracey, and Paul means a great deal, and we’re thrilled that they helped make your move a positive and stress-free one.
Congratulations on your beautiful new home, and thank you again for your recommendation, it truly means a lot to us.
★★★★★ 5/5
TrustpilotFirst-time buyer
As first-time buyers, this was the very first house we viewed, and we instantly fell in love with it. From start to finish, the whole process has been incredibly smooth, and everyone involved has been so helpful and supportive.
With all the horror stories you often hear about new-build homes, we were a little apprehensive, but our experience has been nothing but positive. We loved being able to personalise our home by choosing our flooring, kitchen, and tiles, and it was great that we could visit the property throughout the build process whenever we wanted to see how things were progressing.
Even after moving in, there were a few minor snagging issues, but nothing major, and everything was dealt with promptly. The Site Manager, Karl, has been amazing throughout. No question was ever too silly, and he was always happy to help. It's been so reassuring to have someone so approachable, and even six months after moving in, he is still on hand to help get things sorted when needed.
Paul has also been fantastic, friendly, professional, and always willing to help. They are both a real credit to the team.
The only downside has been the customer support team, as it can take quite a long time to receive a response. I reported an issue that remained unresolved for three months. However, as soon as Karl became aware of it, he stepped in and had it sorted within a week.
Overall, we couldn't be happier with our experience. We absolutely love our home, and it truly is our dream home.
Natalie · 30 May 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for taking the time to share your wonderful feedback. We’re absolutely delighted to hear that your first home-buying experience has been such a positive one, and that you fell in love with your home from the very first viewing.
It’s great to know that you enjoyed personalising your home and being able to follow its progress throughout the build, this is something we always hope will make the journey even more special for our customers.
We’re especially pleased to hear your kind words about Karl and Paul. They will be thrilled to know the impact they’ve had, and we’ll be sure to pass on your feedback. Providing ongoing support, even after you’ve moved in, is incredibly important to us, so it’s fantastic to hear that this has made a difference to your experience.
We also appreciate your honest feedback regarding our customer support response times. This is something we are continuously working to improve, and your comments are invaluable in helping us do better. We’re glad Karl was able to step in and resolve the issue quickly for you.
Thank you again for your review. We wish you many happy years in your beautiful new home.
★★★★★ 5/5
TrustpilotExcellent Customer Service at Ravenshead Reach
I moved into my new home at the end of February 2026 after the usual house buying slog which was made 10 times easier by the support of Sam, Lagan's Sales Manager, who was always on hand to help with any problems big or small.
Sam was incredibly friendly and accommodating and this continued post sale. In conjunction with Site Manager Nick and the rest of the Ravenshead Reach team, they were exceptionally diligent in ensuring everything was to my liking and any snags were speedily taken care of to a quality I have come to realise is the hallmark of Lagan Homes builds.
I would absolutely recommend considering buying a home on Ravenshead Reach not just for the construction quality but also the incredible level of service from Sam, Nick and the team. Keep up the great work!
Daniel · 23 May 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for taking the time to share your experience, and congratulations on your new home!
We’re delighted to hear that Sam was able to support you throughout your journey and make the process smoother during what can often be a challenging time. It’s also fantastic to know that the support continued after completion, with Sam, Nick, and the wider Ravenshead Reach team ensuring everything met your expectations.
Your kind words about the quality of our homes and the dedication of our team mean a great deal to us. Providing both high standards of construction and excellent customer service is something we take great pride in.
Thank you again for your recommendation, we wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotMaple Rise.
Maple Rise.
Good communications from day one, all sales staff friendly and helpful, once moved in Jason site manager and his staff again have been very helpful.
This has to be one of our easiest moves.
Barry · 22 May 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience has been so positive from day one. It’s great to know our sales team made a strong first impression and that Jason and the site team continued to support you throughout your move.
We’re especially pleased to hear this was one of your easiest moves, that’s exactly what we aim for. We hope you’re settling in well and wish you many happy years in your new home!
If there’s ever anything more we can help with, please don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotMarch 2026
We recently moved into our new home at Oak Grove in Dunton. From my first phone call with Tracey the sales rep to meeting Karl the site manager. I can’t fault them Tracey was always accommodating on our numerous trips to see the house , she kept us updated all the way through the process explaining all the bits we needed to do and the progress. We met Karl again so helpful . The few snagging bits that needed doing was completed extremely quickly . He pops by to make sure everything is ok . Really great team and Oak Grove
Anne-Marie · 16 May 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for your wonderful review and for choosing your new home at Oak Grove, Dunton!
We’re delighted to hear about your positive experience with Tracey and Karl. It’s great to know that Tracey was able to support you throughout the journey and keep everything clear and stress-free, and that Karl has continued to be on hand to ensure everything is just right in your new home.
We’ll be sure to pass on your kind words to them both, they’ll be thrilled. Wishing you many happy years in your new home, and please don’t hesitate to reach out if there’s ever anything more we can help with!
★★★★★ 5/5
Trustpilot5 star
From start to finish, our experience with Lagan Homes at Ravenswood Reach has been faultless. We're over the moon with our home purchase as first time buyers - we heard horror stories of our friends buying for the first time, but Lagan Homes (and their associated solicitors) completely took the stress out of the purchase. The star of the show is definitely Sam, sales manager at Ravenswood Reach... no question too big, too small, too silly! She is an absolute asset to the company, and made our experience entirely seamless. Site manager Nick was extremely knowledgeable, personable and honest. I would undoubtedly recommend Lagan Homes to all looking to purchase a newbuild home. 5*
Kathryn · 7 May 2026 · Lagan Homes Coventry
Agent replied · 7 June 2026
Thank you so much for taking the time to share such a thoughtful review of your experience at Ravenswood Reach. We’re absolutely delighted to hear that your first home purchase went so smoothly and that our team could help make the process stress-free for you.
It’s especially lovely to hear your kind words about Sam and Nick, we’ll be sure to pass on your feedback to them both. They’ll be thrilled to know they made such a positive impact on your journey. Supporting first-time buyers is something we take real pride in, so it’s fantastic to hear that we helped make what can often feel like a daunting process feel seamless and straightforward.
We truly appreciate your recommendation and wish you many happy years in your new home.
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