Trusted Agent profile

Lagan Homes reviews

4.5

★★★★★ Excellent

81 reviews across 2 platforms

Pickford Green Lane, Eastern Green, Coventry CV5 9AQ

Lagan Homes's Coventry office at Pickford Green Lane is rated 4.5 out of 5 across 81 reviews on two platforms, including 8 Google reviews rated 3.6. The 73 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

3.6 / 5

8

Reviews on Google

This office

Trustpilot logo

73

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Coventry office, from every platform, shown as written. First names only.

5/5

Trustpilot

Oak grove house

We bought a house in Oak grove and moved in June 2026. As with any new build, we have had fair share of issues however site manager Karl has been absolutely brilliant! He was on the ball with all the issues and arranged all contractors to come in to fix the issues ASAP. He is very down to earth, approachable guy and no issue is too small. Paul is another brilliant guy on site who has attended our house to fix thinfs and has been amazing as well. All construction sites should have Karl on site as we cannot fault him and his approach.

Justina · 4 September 2026

Agent replied · 24 September 2026

Thank you so much for taking the time to leave such a fantastic review. We are delighted to hear that you're enjoying your new home at Oak Grove since moving in this June. We understand that, as with any new build home, there can occasionally be a few issues to address, so it's wonderful to hear that Karl has made such a positive impression throughout your experience. We will be sure to pass on your kind words to him. Karl takes great pride in supporting our homeowners, and your comments about his professionalism, responsiveness, and approachable nature will mean a great deal to him. We're also pleased to hear that Paul has provided excellent support and that any issues have been resolved quickly and efficiently. Both Karl and Paul are valued members of the team, and it's fantastic to know their dedication and commitment to customer care have helped make your settling-in period as smooth as possible. Thank you again for your feedback and for choosing Oak Grove. We wish you many happy years in your new home and are always here if you need any further assistance.

5/5

Trustpilot

Our experience from December to August

We moved into our home in December, and decided to leave our review until now so we could share our whole experience. We had a great experience with Ollie in sales, who was always on hand to help, and made us feel comfortable with the whole process. He worked so hard to support us when our initial sale fell through, and kept us informed throughout. Jeff's team built a good house! There were snags (as expected), but Christian and Shane were able to manage most things before we were passed to customer service. Sarah at customer services has been brilliant. She has managed all the final snagging work and has kept us updated at all times. The contractors used by Lagan have all been very good also. Our only criticism of the whole process (which we have already fed back about) was the company used for the smooth move process. Whilst the local agents we worked with were excellent, this company provided very little help or feedback. Overall, after buying with another builder previously, our experience with Lagan, and the quality of the build, was so much greater. We would definitely recommend them.

Felicity · 2 September 2026

Agent replied · 24 September 2026

Thank you so much for taking the time to share your experience after living in your home for several months. It means a lot to us that you've been able to reflect on the whole journey and that it's been such a positive one. We're thrilled to hear that Ollie helped make the buying process feel comfortable and supported from the very beginning. We know how stressful it can be when a sale falls through, so it's great to hear that his hard work, communication and commitment helped keep things moving and gave you confidence throughout. We're also delighted to hear your kind words about Jeff, Christian and Shane. Building a new home is very much a team effort, and we're pleased they were able to address most of the snagging items before handover. Sarah will be especially pleased to read your comments. She works incredibly hard to keep homeowners informed and ensure any remaining issues are resolved as smoothly as possible, so it's wonderful to know her support made such a difference. Thank you as well for your honest feedback about the Smooth Move process. While we're pleased that your local agents provided a great service, we appreciate your comments and have already taken them on board as we continue looking for ways to improve the experience for our customers. Perhaps the greatest compliment is that, having purchased with another builder before, you felt the quality of your Lagan home and the overall experience were a step above. Thank you for placing your trust in us and for recommending Lagan Homes to others. We wish you many happy years and wonderful memories in your new home. 🏡💚

4/5

Trustpilot

Euston is a credit to Lagan homes

Would just like to say a big thank you to the assistant site manager at Ravenshead, Mr . Euston Davis . This week he has taken the lead in trying to sort our issues out by constantly keeping us up to date with excellent communication skills as well as staying behind late to sort contractors out for our issues . We are struggling with many issues at the minute and it’s getting us down , however Euston is a credit to Lagan homes as works so hard for you . Thank you 🙏

Jules · 27 August 2026

Agent replied · 7 June 2026

Thank you for taking the time to leave us a review and for sharing your experience. We're delighted to hear that Euston Davis has made such a positive difference during what we understand has been a challenging time for you. His commitment to keeping you informed, coordinating contractors, and going the extra mile to help resolve your concerns is exactly the level of service we strive to provide for our homeowners. We also appreciate your honesty about the issues you are currently experiencing and understand how frustrating this can be. Please be assured that we remain committed to working through these matters and providing the support you need until they are resolved. Your kind words about Euston will be shared with him and the wider Ravenshead team. It's wonderful to hear that his dedication, hard work, and communication have had such a positive impact. Thank you again for your feedback and for recognising Euston's efforts. We wish you all the very best in your new home.

5/5

Trustpilot

Lovely home

I bought a Lagan home with completion in October 2025.I have been very pleased with my choice of house and it has been ideal to have been able to choose my kitchen,floors etc so that I wouldn’t get any unexpected bills in having to replace things if I had bought an older home.Ravenshead is a lovely village to live in and even though it is close to both Nottingham and Mansfield it feels quite rural.Sam in the sales office has been brilliant and she has steered me through the whole buying process with good knowledge,patience and kindness.Any snagging issues were dealt with speedily and I wouldn’t hesitate to recommend Lagan Homes to anyone that I know.

Gayle · 22 August 2026

Agent replied · 24 September 2026

Thank you so much for your wonderful 5-star review. We are delighted to hear that you are so pleased with your new Lagan home and that being able to personalise your kitchen, flooring and other finishes helped make the buying experience even more enjoyable and stress-free. It is great to know that you are enjoying life in Ravenshead and appreciate its perfect balance of rural charm while remaining conveniently close to Nottingham and Mansfield. We are especially pleased to hear your kind words about Sam. Providing knowledgeable, patient and supportive guidance throughout the home-buying journey is something we pride ourselves on, and we will be sure to pass your fantastic feedback on to her. Thank you also for highlighting our aftercare service. We understand how important it is for any snagging issues to be resolved promptly, and we're glad our team was able to meet your expectations. Thank you again for choosing Lagan Homes and for taking the time to share your experience. Your recommendation means a great deal to us, and we wish you many happy years in your new home. 🏡✨

5/5

Trustpilot

Amazing service from Lagan Homes

My partner Amelia and I recently bought our first home together (St James View, Brackley), and we couldn't have asked for a better experience thanks to Ollie Dorrill. From start (February) to finish (August), Ollie made the entire process completely seamless and stress-free. He took the time to truly understand what we were looking for and was always on hand whenever we had questions or needed advice. What stood out most was that we never felt pressured at any point, his friendly, genuine approach made us feel truly valued. It honestly felt like buying a house from a friend rather than just another transaction. We're so grateful for his support and couldn't recommend Ollie highly enough!

Toby · 22 August 2026

Agent replied · 24 September 2026

Thank you so much for your wonderful review. We're absolutely delighted to hear that you and Amelia had such a positive experience purchasing your first home at St James View. Ollie will be thrilled to read your kind words. Buying your first home is such an exciting milestone, and it's fantastic to hear that his friendly, genuine approach helped make the journey from February through to August feel seamless and stress-free. We pride ourselves on providing honest guidance and support without pressure, so it's especially rewarding to know that you felt valued and well looked after every step of the way. Congratulations to you both on your new home, and thank you for trusting us to be part of this special chapter. We wish you many happy years at St James View and truly appreciate your recommendation.

5/5

Trustpilot

New Home Purchase

My wife and I have purchased our first new home in Brackley. From the moment walked into the marketing suite we felt welcomed. Ollie and Leigh were both professional and very knowledgeable about the houses they were selling and the details of the purchase process. We finally decided to buy and moved in in September 2025. We have had very few issues with our new home and the ones we have had were delt with in a timely manner and to Lagans excellent standards of workmanship by the site manager Geoff. Given our overall experience with Lagan Homes we would not hesitate to recommend them to anybody.

Stephen · 12 August 2026

Agent replied · 24 September 2026

Thank you for your wonderful 5-star review. We are delighted to hear that you and your wife had such a positive experience purchasing your first new home in Brackley. It's fantastic to know that Ollie and Leigh made you feel welcome from your very first visit to the marketing suite and were able to support you throughout the purchasing process with their professionalism and knowledge. We're also pleased that your move into your new home in September 2025 went smoothly and that any issues you experienced were resolved promptly and to the high standards we strive for. We will be sure to pass on your kind words to Jeff and the rest of the team. Thank you for choosing Lagan Homes and for taking the time to share your experience. We wish you many happy years in your new home and truly appreciate your recommendation.

5/5

Trustpilot

From first enquiry on the homes

From first enquiry on the homes at Western Gate Swindon following all the way to the customer care has been top notch. Always a speedy response, always happy to help. Even been quick and efficient with getting the site complete including the roads surfaced. Lagan homes has been the best builders we have bought from and would happily recommend to anyone. They are the 4th builder we have bought from and they blow the big companies like Barry and Taylor wimpy out of the water with quality, design including top notch interiors to after sales. Good job everyone at Lagan homes, especially Amy Preen in after sales and Joe the site manager but everyone who worked on the site was always friendly and polite and stopped to speak and say hello the the dogs. Excellent work.

Jerome · 24 July 2026

Agent replied · 7 June 2026

Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from start to finish with Lagan Homes. It's great to know that Amy and Joe have provided you with excellent support and they'll be delighted to hear that they have made a difference. We're thrilled that you're enjoying your lovely new home, and we wish you many happy years there. Thank you for choosing Lagan Homes!

5/5

Trustpilot

A beautiful home in a beautiful village

We recently moved from Stevenage to our new home in Dunton, and we couldn’t be happier with our decision. The village is peaceful, scenic, and exactly the lifestyle we were looking for. From the very beginning, Tracy was incredibly helpful and made the whole buying process smooth and stress-free. We’d also like to thank Carl, the site builder, who has been fantastic with any questions or snagging items we’ve had since moving in. The aftercare has been excellent, and we’re delighted to call Dunton our new home. Thank you, Lagan Homes!

Mr · 10 July 2026

Agent replied · 24 September 2026

Thanks so much for your wonderful 5-star review! We're delighted to hear that you're so happy in your new home and that Dunton has given you the peaceful, scenic lifestyle you were looking for. It's fantastic to know that Tracey helped make your buying journey smooth and stress-free, and we'll be sure to pass on your kind words to Karl as well. He'll be pleased to hear that his support and dedication to aftercare have made such a positive difference. Thank you for choosing Lagan Homes. We wish you many happy years in your beautiful new home and community!

5/5

Trustpilot

March 2026

We recently moved into our new home at Oak Grove in Dunton. From my first phone call with Tracey the sales rep to meeting Karl the site manager. I can’t fault them Tracey was always accommodating on our numerous trips to see the house , she kept us updated all the way through the process explaining all the bits we needed to do and the progress. We met Karl again so helpful . The few snagging bits that needed doing was completed extremely quickly . He pops by to make sure everything is ok . Really great team and Oak Grove

Anne-Marie · 16 May 2026

Agent replied · 7 June 2026

Thank you so much for your wonderful review and for choosing your new home at Oak Grove, Dunton! We’re delighted to hear about your positive experience with Tracey and Karl. It’s great to know that Tracey was able to support you throughout the journey and keep everything clear and stress-free, and that Karl has continued to be on hand to ensure everything is just right in your new home. We’ll be sure to pass on your kind words to them both, they’ll be thrilled. Wishing you many happy years in your new home, and please don’t hesitate to reach out if there’s ever anything more we can help with!

5/5

Trustpilot

New home with Lagan homes

We recently bought a house through Lagan homes and have had a very positive experience. Tracy was excellent with all the administration, keeping everything organised and making the process run smoothly. Karl, the site manager, has also been incredibly friendly, approachable, and helpful with anything that has needed attention. Their professionalism and support have made settling into our new home much easier. Thank you both for providing such great customer service. Would definitely recommend.

Linda · 25 June 2026

Agent replied · 24 September 2026

Thank you so much for your lovely review. We're thrilled to hear that you're enjoying your new home and that your experience with Lagan Homes has been such a positive one. Tracey and Karl are both dedicated to providing the best possible service, so they'll be delighted to hear your feedback. We're pleased that their support, professionalism, and friendly approach helped make the process easier and more enjoyable for you. Thank you again for your recommendation, and we wish you many happy memories in your new home.

5/5

Trustpilot

5 star

From start to finish, our experience with Lagan Homes at Ravenswood Reach has been faultless. We're over the moon with our home purchase as first time buyers - we heard horror stories of our friends buying for the first time, but Lagan Homes (and their associated solicitors) completely took the stress out of the purchase. The star of the show is definitely Sam, sales manager at Ravenswood Reach... no question too big, too small, too silly! She is an absolute asset to the company, and made our experience entirely seamless. Site manager Nick was extremely knowledgeable, personable and honest. I would undoubtedly recommend Lagan Homes to all looking to purchase a newbuild home. 5*

Kathryn · 7 May 2026

Agent replied · 7 June 2026

Thank you so much for taking the time to share such a thoughtful review of your experience at Ravenswood Reach. We’re absolutely delighted to hear that your first home purchase went so smoothly and that our team could help make the process stress-free for you. It’s especially lovely to hear your kind words about Sam and Nick, we’ll be sure to pass on your feedback to them both. They’ll be thrilled to know they made such a positive impact on your journey. Supporting first-time buyers is something we take real pride in, so it’s fantastic to hear that we helped make what can often feel like a daunting process feel seamless and straightforward. We truly appreciate your recommendation and wish you many happy years in your new home.

5/5

Trustpilot

Professional and friendly. Do not listen to negative reviews

We recently purchased our home in Brackley in September 2025. Honestly could not recommend them more. Ollie was an absolute superstar from start to finish, he could not have been friendlier or more accommodating. Did everything possible to help us secure our purchase, helped with our interior choices by giving honest advice and opinions (when asked for!) We have moved with our newborn, and they made the whole process such a lovely experience. Since moving in we have been so looked after, site manager Jeff has checked on us quite a few times to ask if there’s anything we need, snagging has been sorted within a week. We had an issue with our dishwasher not draining properly and it was fixed the next day. Very professional, very friendly and excellent quality home, haven’t even needed a lot of snagging. Do not listen to negative reviews! Would give them 10 stars if we could, thank you for our dream home.

Natalie · 2 April 2026

Agent replied · 7 June 2026

Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear about your experience and that you’re enjoying your new home in Brackley, especially at such a special time for your family. Congratulations on your move and your newborn! It’s fantastic to hear that Ollie was able to support you so well throughout your journey, and we’ll be sure to pass along your kind words to him. We’re also really pleased that Jeff and the wider team have continued to look after you since moving in, providing prompt support and making sure everything is running smoothly is exactly what we aim for. Knowing that you felt supported every step of the way, from choosing your home to settling in, truly means a lot to us. Thank you again for your trust and recommendation, it’s wonderful to hear you’re so happy in your new home. Wishing you and your family many happy years ahead!

5/5

Trustpilot

Lagan Homes Brackley

Very impressed with the quality of our new home in Brackley! The standard is very high with minimal amount of snagging which Shane and Christian address quickly and efficiently - nothing is too much trouble to them. Ollie is helpful and friendly making the process before and during the move effortless and enjoyable.

Aaron · 26 August 2026

Agent replied · 24 September 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear how impressed you are with the quality of your new home in Brackley and that you’ve experienced minimal snagging. It’s fantastic to know that Shane and Christian have been quick and efficient in addressing anything that has arisen, and we’ll be sure to pass on your kind words. We’re also pleased to hear that Ollie helped make the process before and during your move effortless and enjoyable. Thank you again for choosing Lagan Homes. We hope you have many happy years in your new home!

5/5

Trustpilot

Very happy with my new home in Oak…

Very happy with my new home in Oak Grove Dunton . Carl and the team have looked after me from day 1 to nearly 1 year after moving in they have always gone above and beyond to help out if needed . Was nervous about buying a new build from the horror stories ive heard but can honestly say I will only ever buy new builds from now on.

S · 20 April 2026

Agent replied · 7 June 2026

Thank you so much for your kind words and for taking the time to share your experience. We’re absolutely delighted to hear how happy you are in your new home at Oak Grove Dunton. It’s especially great to know that Karl and the team have been able to support you every step of the way, even well after your move-in date. Providing ongoing care and going the extra mile for our homeowners is something we truly value. We also understand how daunting buying a new build can feel, so it means a lot to hear that your experience has helped change your perspective. Wishing you many more happy years in your new home!

5/5

Trustpilot

Lagan Homes

We have recently moved into a Lagan Home in Willow Grove,Pickford Green. Being my first new build I can honestly say the experience was made easier by Louise and site manager, Jason. Both lovely and extremely helpful and will always do what they say they are going to do and put your needs first. Always on hand to answer any queries you may have - no matter how small or silly they might sound. The actual buying process was very smooth. Louise was there every step of the way and could be called on at anytime and made the whole process as stressfree as she could. Since moving in Jason has been lovely. Checking in.making sure everything is OK and that I'm happy with everything. Always visible so you know if you do need anything you can get to him straight away. He is very professional,very knowledgeable and an absolute pleasure to deal with. Overall lovely house and a great team. Highly recommend.

Sally · 2 December 2025

Agent replied · 25 December 2025

Thank you so much for taking the time to share your wonderful review. We're delighted to hear that your first new-build experience has been such a positive one and that your new home at Willow Grove is everything you hoped for. Louise and Jason will be thrilled to know how much their support meant to you throughout the process. We’re very proud of the care and dedication they bring to their roles, and it’s fantastic to hear that they helped make your journey smooth, stress-free, and enjoyable. It’s great to know that you’re settling in well and that Jason’s ongoing support has continued to provide reassurance after moving in. Your kind words about the house and our team mean a great deal to us. Thank you again for your recommendation. We wish you many happy years in your new home!

5/5

Trustpilot

I have just moved into a house in…

I have just moved into a house in Willow Grove/Pickford Gate. I can honestly say it has been so easy. Louise was my 1st exposure to the area. She was lovely, very helpful and not at all dismissive like some other companies were. I really liked the fact she didnt push the sale. She made sure I took the time to think about things before I committed. A huge selling point for me. The actual buying process was smooth. I used their recommended mortgage company and it was easy. So helpful. Going back to Louise after the mortgage etc was sorted, she was so helpful in choosing colours etc. Even with my indecisiveness there was never any pushing or her getting fed up. I felt so at ease with her.

NAZLIE · 3 November 2025

Agent replied · 25 December 2025

Thank you so much for taking the time to share this wonderful review. We are delighted to hear that your experience moving into your new home at Willow Grove has been so positive. It’s fantastic to know that Louise made such a great first impression and supported you throughout your journey without pressure, ensuring you felt confident and comfortable every step of the way. We’re also very pleased that our recommended mortgage partner helped make the process smooth and stress-free for you. Your kind words about Louise and Jason’s continued support since your move-in mean a great deal to us. We always aim to provide an exceptional experience before, during, and after completion, and we’re thrilled to hear this has been the case for you. And we’re sure Ava is equally grateful for the shout-out, she certainly enjoys her games of fetch! We hope you continue to love your new home, and thank you again for your recommendation. If you ever need anything, we’re always here to help. Warmest regards, The Lagan Homes Team

5/5

Trustpilot

Great experience

We are incredibly grateful to Sam Dean, our sales advisor at Lagan Homes, for her outstanding support throughout our home buying journey. Sam went the extra mile at every step, maintaining constant contact and ensuring we felt informed and confident. Her thoughtful, friendly and attentive approach made the process smooth and reassuring. We are moving in this Wednesday and couldn’t be more excited, all thanks to Sam’s exceptional dedication. Highly recommend Lagan Homes, especially if you have the pleasure of working with Sam.

Elizabeth · 20 October 2025

Agent replied · 25 December 2025

Thank you for your review! We are so pleased to hear you had a wonderful experience with Sam, and will pass on your kind words to her. Thank you again for choosing to buy a Lagan home, and we look forward to the future we will build together.

5/5

Trustpilot

Thankyou Sam

We recently exchanged on our beautiful new home at Ravens wood Reach. Sam was absolutely amazing throughout the whole process. My husband has cancer so we were a little worried it would be too stressful but Sam went above and beyond to ensure the whole process was stress free. She kept us informed and guided us through the whole process. We can’t thank Sam enough she is an asset to Lagan homes. We cant wait to complete on our beautiful new home in a few weeks time

Claire · 22 September 2025

Agent replied · 7 June 2026

Thank you for your review! We are so pleased to hear you had a wonderful experience with Sam, and will pass on your kind words to her. Thank you again for choosing to buy a Lagan home, and we look forward to the future we will build together.

5/5

Trustpilot

Fantastic experience and a stress-free move!

We couldn't be happier with the service we received from start to finish. A huge thank you to Ollie, who was incredibly patient and kept us updated every step of the way. Having someone so professional to guide us through the process made a world of difference and ensured a smooth move into our beautiful new home.

JITENDER · 12 March 2026

Agent replied · 7 June 2026

Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s wonderful to know that Ollie’s patience, professionalism and regular updates helped make the journey smoother for you. Buying a new home is a big milestone, so we’re really pleased that he was able to guide you through the process and help make your move into your new home such a positive one. We’re also delighted to hear your feedback about the build quality and the support you’ve received from Jeff. Ensuring any minor snags are dealt with quickly is very important to us, and Jeff will be pleased to know his proactive approach made such a good impression. Thank you again for your kind words and for recommending us. We hope you enjoy many happy years in your beautiful new home.

5/5

Trustpilot

Well done Lagan

Having recently bought a Lagan Home at Pickford Green I'd simply like to say a huge thank you to Louise & the team for a most enjoyable experience. This is my 5th new build & the quality & finish is of a very high standard, one or two snags but being resolved. Louise has been excellent throughout, wonderful knowledge & professionalism and a credit to Lagan Homes, thank you.

Andrew · 25 October 2025

Agent replied · 25 December 2025

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’re enjoying your new Lagan Home at Willow Grove and that the quality and finish have met your expectations. It’s wonderful to know that Louise and the team made your fifth new build experience such a positive one, we’ll be sure to pass along your lovely feedback. We wish you many happy years in your new home! Warm regards, The Lagan Homes Team

5/5

Trustpilot

First home

I’ve recently purchased my first home through Lagan Homes and couldn’t be happier with the process! From start to finish I was looked after and had a quick move in date, site manager Jason has been brilliant throughout and always around should any issues of popped up.

Calum · 25 March 2026

Agent replied · 7 June 2026

Thank you so much for your wonderful review and for choosing Lagan Homes for your first home, what an exciting milestone! We’re delighted to hear that you had such a positive experience from start to finish, and that the process felt smooth and well-supported throughout. It’s especially great to know that Jason made such a strong impression, he’ll be thrilled to hear your kind words. Wishing you many happy years in your new home, and if there’s ever anything you need, we’re always here to help. All the best, The Lagan Homes Team

5/5

Trustpilot

I moved into my new home a few weeks…

I moved into my new home a few weeks ago and I ve had a great experience with Lagan. Louise and David in sales were both brilliant and the site manager Jason is excellent, always on hand to help and goes above and beyond!

Amy · 5 April 2026

Agent replied · 7 June 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’ve had such a positive experience moving into your new home. It’s great to know that Louise and David in our sales team made the process smooth and enjoyable for you, and we’ll be sure to pass along your kind words to them. We’re especially pleased to hear that Jason has been so helpful and supportive on site, he’ll be thrilled to know his efforts are appreciated. We hope you’re settling in well and enjoying your new home. If there’s ever anything you need, please don’t hesitate to get in touch. Wishing you many happy years ahead in your new home!

1/5

Google

Take a look at some of the "high standards" from this developer in the photos. Every wall inside the property is hollow and cold to touch. Did they forget to put the insulation in? Need to arrange a survey to find out. The heating and hot water wasn't working properly for over two months which meant I couldn't have a hot bath or shower. Cooker outlet damaged and installed upside down inside a cupboard. Bath not installed level with loose handles and poorly fitted front panel. Cracked tile behind shower. Bathroom floor hacked and not properly finished behind sink. Pieces of plastic hacked and used to hide red waste pipe collar behind toilet which should have been removed. Bathroom and kitchen floors not fitted straight and poorly cut with turned up bits stuck to kitchen units. Water supply to washing machine didn't work and washing machine did not fit under counter which took over a month for the developer to fix. Now there is a large gap in the floor and the developer simply wants to cover it with mastic (cowboys love their mastic guns). Kitchen windowsill not level. Front and back doors catching. Poor quality decorating. Gaps in floor by front and back doors which meant I had to change carpet fitting date. Builders dumping metal fencing behind the property. No recycling due to access issues. Extra council tax to Allesley Parish Council for no services because the boundary hasn't been changed. Restrictions on broadband providers with strange names you've never heard of. Gas and electricity meters crossed with neighbouring property because someone wrongly changed the plot numbers. All things I wasn't told. The property looks nice at first glance but that's about it. Awful experience overall and still trying to get repairs done. Edit: See how the developer does not want to take responsibility for its poor workmanship. Only one job was booked which I rearranged myself. Neither the developer nor Citizen has attempted to address any other issues and continues to ignore my complaints. Update: Housing Enforcement from the council coming to inspect the property (14/03/25) because repairs still not being done and developer continues to dump rubbish behind the property. Update 28/03/25: I have now been in the property for 4 months. The developer is still refusing to carry out repairs and is now trying to blame me for its shoddy workmanship. This developer is a compulsive liar and motivated by greed. Everything is rushed to meet deadlines and corners are cut to make money. The developer does not care about the state of the site or the condition of its properties because people will still buy them. I'm glad I'm only renting so at least I can hold Citizen to account (which is just as incompetent as the developer).

Y · 31 March 2025

Agent replied · 14 April 2025

Hello, thank you for taking the time to share your feedback with us. To clarify, Citizen Housing is now handling your case directly, rather than Lagan. We have made efforts to arrange a suitable date for attendance to address these defects; however, the proposed dates were deemed unsuitable by yourself and subsequently cancelled. Additionally, we have requested alternative dates from you that would work, but we have not received a response to date. We remain committed to resolving this matter and will continue to work through the appropriate channels, Citizen Housing, to arrange attendance and resolve the defects. We are hopeful we can reach a resolution soon and address these issues to your satisfaction.

5/5

Trustpilot

Really good moving process from start…

Really good moving process from start to finish with Lagan homes, Tracey was really supportive .and Carl was super helpful and went the extra mile to solve any minor issues quickly.

David · 25 June 2026

Agent replied · 24 September 2026

Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience from start to finish with Lagan Homes. It's great to know that Tracey provided you with excellent support throughout the process, and we'll be sure to pass on your kind words to Karl, who will be delighted to hear that his extra effort to resolve any minor issues made a difference. We're thrilled that you're enjoying your lovely new home, and we wish you many happy years there. Thank you for choosing Lagan Homes!

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Questions about Lagan Homes

How many reviews does Lagan Homes have?

Lagan Homes's Coventry office has 81 reviews across two platforms: 8 on Google, 73 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Lagan Homes's rating?

Lagan Homes is rated 4.5 out of 5 across all 81 reviews, and 3.6 out of 5 on Google from 8 reviews, checked 9 October 2026.

Where is Lagan Homes's Coventry office?

Lagan Homes, Pickford Green Lane, Eastern Green, Coventry CV5 9AQ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.