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John Payne Estate Agents Lettings & Property Management reviews

4.7

★★★★★ Excellent

528 reviews across 3 platforms

23 Warwick Row, Coventry CV1 1EY

John Payne Estate Agents's Coventry office at 23 Warwick Row is rated 4.7 out of 5 across 528 reviews on three platforms, including 506 Google reviews rated 4.7. The 2 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.7 / 5

506

Reviews on Google

This office

Facebook logo

4.8 / 5

20

Reviews on Facebook

This office

Trustpilot logo

2

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Coventry office, from every platform, shown as written. First names only.

5/5

Google

Very professional, proficient service with excellent communication. They are very proactive in ensuring problems are resolved. Thank you

John · 30 September 2021

Agent replied · 24 August 2024

Thank you for reviewing our services. It is great to receive such positive comments.

5/5

Google

I would highly recommend payne associates if you’re thinking of selling a property. We received a very professional friendly service from both Siobhan & Aaron for …

Hayley · 8 October 2018

Agent replied · 24 August 2024

Hi Hayley, thank your for kind review of the service you have received from Siobhan and Aaron. It is always lovely to hear back these positive comments from our clients.

5/5

Google

Very friendly and efficient service. Reports are clear and easy to follow.

Clare · 5 July 2022

Agent replied · 5 July 2026

Thank you for the 5 star review. We look forward to working with you again in the future.

5/5

Google

Very professional and easy sorting out the paperwork! The flat was extremely clean and the team was very professional with my queries. Thank you

Silvia · 30 September 2019

Agent replied · 30 September 2026

Thanks for taking your time to review our services this is much appreciated.

5/5

Google

Staff are very efficient and efficient in the roles.

Harriet · 16 September 2022

Agent replied · 16 September 2026

Thank you for your review you have left

5/5

Google

I have received excellent service from the staff at Payne’s. A fully professional letting agency.

Keith · 30 September 2021

Agent replied · 24 August 2024

We appreciate the 5 star rating and comments you have made. We will make sure all the team is aware of your review.

5/5

Google

Fantastic service ! Polite and professional. Would definitely recommend.

Andrew · 5 July 2022

Agent replied · 5 July 2026

A lovely review, many thanks for taking the time to leave these positive comments.

4/5

Google

Staff have been helpful with good communications.

Skellis · 16 September 2022

Agent replied · 16 September 2026

Thank you.

5/5

Google

I have recently rented a property through payne associates . Their service is prompt and very good .

Mohan · 30 September 2020

Agent replied · 30 September 2026

Thank you for taking the time to leave a review.

5/5

Google

J W Wood assisted us with a level 2 home buyers survey. Everyone I spoke to and dealt with were friendly and professional. From instruction to receiving our report took less than a week. We would definitely recommend their services.

Julia · 5 July 2022

4/5

Google

Very good service, specially Sinead, amazing

Meda · 16 September 2022

Agent replied · 16 September 2026

Thank you for your great review

5/5

Google

Paynes offer a highly professional service.

Matt · 16 September 2022

Agent replied · 16 September 2026

Thank you for your feedback and 5 star rating.

5/5

Google

Brilliant Service and extremely professional, Matt you are a Star. Thank you to all employees concerned appreciated

Carol · 30 September 2020

Agent replied · 30 September 2026

Thanks for the five star review with regards to the service you have received.

5/5

Google

Very happy with the service we have received so far, this has made our first time renting really positive. Highly recommended!

Katie · 30 September 2018

Agent replied · 30 September 2026

Thanks for your comments Katie which are much appreciated by all involved. We hope you have settled into your new home.

4/5

Google

I’m really impressed by Payne's new online system, it looks very efficient and works smoothly. Thanks!

Susanne · 30 September 2020

Agent replied · 24 August 2024

Thank you for leaving a positive review about the online tenancy agreement and relevant paperwork. This seems to have impressed a number on customers so it was well worth setting it up.

5/5

Facebook

Great service from Chris and Leah who helped us have a really quick move and just before Christmas!!

Nick · 19 December 2019

Agent replied · 26 November 2025

Thank you for your review Nick, we hope that you and Maureen will be very happy in your new home!

5/5

Google

Payne's have been our letting agents for around 18 months, We would highly recommend them.

Debbie · 30 September 2020

Agent replied · 24 August 2024

Thank you for your review and your recommendation for other landlords looking for an agent to manage their properties.

1/5

Google

Not professional, not communicative. With fake 5 star review... …

Adrian · 8 October 2021

Agent replied · 8 January 2025

We regret that you have felt the need to post this review which is contradictory to the many excellent reviews that we have received from other clients and tenants. We would like to look into your concerns further and ask that you email myself Daniel Little on d.little@payne-cov.com

5/5

Google

Great service. recommend.

Matas · 16 September 2022

Agent replied · 16 September 2026

Thank you for your 5-star review! 🌟 We’re so glad to hear you were happy with our service and appreciate your recommendation. If you ever need assistance again, don’t hesitate to reach out! …

5/5

Google

Great family company Smooth transaction on renting my property

Jennifer · 30 September 2021

Agent replied · 30 September 2026

Thank you for your five star review and comments.

5/5

Google

We had a great experience with payne associates . They are very professional and very helpful.

Lalitha · 30 September 2019

Agent replied · 30 September 2026

Thank you for reviewing our service. We value your custom and your feedback.

5/5

Google

The best agency estate, promp services provided and friendly and very nice staff

Marius · 30 September 2020

Agent replied · 30 September 2026

Thank you for the positive comments and the five star review.

5/5

Google

Our experience with Payne's letting team was excellent,with a helpful and friendly experience

Roger · 30 September 2020

Agent replied · 30 September 2026

Thank you for taking your time to review our services. This is much appreciated.

5/5

Google

Professional service, good and helpful communication, would definitely recommend for lettings in Coventry!

Ed · 30 September 2020

Agent replied · 30 September 2026

Thank you for your comments and reviewing our Lettings team.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about John Payne Estate Agents Lettings & Property Management

How many reviews does John Payne Estate Agents Lettings & Property Management have?

John Payne Estate Agents's Coventry office has 528 reviews across three platforms: 506 on Google, 20 on Facebook, 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is John Payne Estate Agents Lettings & Property Management's rating?

John Payne Estate Agents Lettings & Property Management is rated 4.7 out of 5 across all 528 reviews, and 4.7 out of 5 on Google from 506 reviews, checked 9 October 2026.

Where is John Payne Estate Agents's Coventry office?

John Payne Estate Agents Lettings & Property Management, 23 Warwick Row, Coventry CV1 1EY.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.