Trusted Agent profile · Coventry
Verified
★★★★★
486 reviews across 3 platforms
23 Warwick Row, Coventry, CV1 1EY
Part of John Payne Estate Agents, see every office.
John Payne Estate Agents's office in Coventry, at 23 Warwick Row, is rated 4.6 out of 5 across 486 reviews on three platforms, including 448 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for John Payne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleAaron and the team at Paynes have been amazing! With so many problems caused by the chain above, paynes kept the sale going against all odds! Was kept in the loop always and acted very professionally throughout. Highly recommended!
Thank you David. Glad we got there in the end. Enjoy your new home.
5/5
FacebookA quick note of thanks to Vicki and the Earlsdon branch for managing the sale of our old family home in Coventry. The home was vacant and Vicki was great in making sure it was looked in on, the heating was managed etc- all far more than we expected. We have had mixed experiences with agents but can safely say that Vicki at Payne in Earlsdon will not let you down.
1/5
GoogleRegretting choosing John Payne estate agents! No health and safety measures followed.moved into house not cleaned properly. House Full of pet hair and bad odour! No help when we have difficult situation! Only there to collect Rent 😂 I Wouldn’t Recommend John Payne Estate agents. …
We’re very sorry to hear about your experience, and we genuinely appreciate your feedback. We take all concerns seriously, especially regarding health and safety, cleanliness, and customer support. It’s disappointing to hear that we didn’t … More
5/5
GoogleI had excellent service and speedy turn around in my move. Olga and the team made the process as smooth and painless as possible. Recommend Payne’s for anyone looking to rent in the Coventry area.
Thanks Gary for you kind comments. It’s always fantastic to receive a positive review and I will be sure to let Olga know.
5/5
GoogleThe team at John Paynes were fantastic. I wouldn't hesitate to use them again.
Thank you for your five star review.
5/5
GoogleEverything from first contact to getting the keys has been super quick and easy. Olga has been great with any queries I have and is always very quick to respond.
Thank you for the review. I will be sure to make sure Olga is aware of your comments.
5/5
GoogleHaving dealt with them for many years I have always found them to be excellent with an high level of professionalism
Many thanks Ian for your 5* review and feedback that has been shared with the team. … More
5/5
GoogleGreat support from Justine the senior lettings negotiator and has been a stress free and simple process working with John Paynes.
Thank you for your kind review! We're delighted to hear that Justine provided great support and made the process stress-free for you. We appreciate your feedback and are always here to help!
5/5
GoogleIt's been a pleasure being tenants of Payne so far. From the application form to moving in, communication was perfect, any queries or questions were answered promptly. Olga was amazing! responded to every email. I would highly recommend.
Good morning Lisa, thank you very much for your lovely comments, we all appreciate you taking the time to leave such a great review !
5/5
GoogleExcellent service throughout ! Friendly , helpful staff , i would highly recommend john Payne estate agents .
Thank you for your kind words and recommendation! We’re so pleased you had an excellent experience with our team.
1/5
GoogleAbsolutely terrible company. Told me the landlord sold up A WEEK before I was supposed to move in! Then when they offered me another property, they give it to another person. Called multiple times and no one answered the phone. Almost left homeless as I already gave my current landlord the notice to move out. When looking for a property I will NEVER use this company again.NegativeResponsiveness, Quality, Professionalism, Value
We are sorry you feel this way however we have checked our records and can not find you in our system. We would like to look into this further and ask that you email Daniel Little on d.little@payne-cov.com with further information and details of the property you applied for. We will then come back to you with a response.
5/5
GoogleVery good helpful & supportive team.
Thank you so much for your kind words! We’re delighted to hear you found our team helpful and supportive. It’s always our goal to provide a positive and smooth experience. … More
5/5
GoogleOur journey to find a good house was made possible through John Payne Estate Agents..They made the process simple and exciting through all the stages of referencing👍.Great help from an amazing team with the most Outstanding assistance from …
Thank you so much for your amazing feedback! 🌟 We’re thrilled to hear that your journey to find a new home was made easier and more exciting with the help of our team. Tiegan and Angela will be so pleased to know their assistance stood out. … More
5/5
GoogleVery helpful and considerate agents. They helped us find a house and move it smoothly. They considered our needs timely
Many thanks Grace for your 5* review and kind words these have been shared with Justine. … More
5/5
GoogleWe just move. a wonderful experience. an agency full of dedication and seriousness. the agents were very helpful! thank you!
Thank you so much for your kind words! 🌟 We’re thrilled to hear that your move was a wonderful experience. At John Payne Estate Agents, we pride ourselves on providing dedicated and professional service to make every step of the process as … More
1/5
GoogleSome of the agents are highly impatient to show the properties to the buyers and forcing for the feedback.
Thank you for your feedback. We’re sorry to hear that your experience with some of our agents didn’t meet your expectations. At John Payne Estate Agents, we always strive to provide a positive and respectful experience for all clients. We … More
5/5
GoogleExcellent service and friendly staff. Got the house we wanted and moved very fast. Hardly recommend.
We’re thrilled to hear you found the perfect home with us! Thank you for your lovely feedback and recommendation
5/5
Google5 star customer service can’t thank Gemma burgin enough
Dear Brandon It has been absolutely fantastic working with you and we are thrilled that you are so happy with the service. Thank you for putting your trust in us as your local agent and for taking the time to provide feedback for Gemma Burgin, our Property Sales Consultant. Kindest regards Sharon and the Sketty team
5/5
GoogleEasy and straightforward process with the help of the staff. Happy with John Payne Estate Agent.
Many thanks Oluwakemi for your 5* review and very kind works, I have shared this with Tiegan & the lettings team, I am glad they have supported you on your new tenancy. … More
5/5
GoogleSeamless and clear vetting process…. They were willing to work in line with my need. I recommend 100%
Thank you so much for your fantastic feedback! 🌟 We’re delighted to hear that the vetting process was seamless and aligned with your needs. Your 100% recommendation means a lot to us. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We’re here to help! …
5/5
GoogleMathew was very professional, empathetic and patient. He raised the bar for customer service which is very rare in real estate especially rental market. …
Thank you for such a positive review on the service we have provided.
5/5
GoogleSmooth process, clear documentation and excellent service throughout. Very professional and helpful letting agents. Highly recommend!
Thank you for your kind words! We're delighted to hear that you had a smooth experience with us and found our service professional and helpful. Your recommendation means a lot to our team. If you ever need anything in the future, we’re always here to help
5/5
GoogleVery responsive, very fast processing and excellent service. Very friendly and helpful staffs.
Thank you for your wonderful review! We’re so glad you found our team responsive and helpful.
5/5
GoogleI've been using this company to let my property for many, many years now. They have always found great tenants for me and it has been a very easy, hassle free process. The marketing of my property has been excellent on the very few occasions it has become available to re-let to new tenants. First rate friendly and professional team.
Your review is much appreciated. It is great the have your property rented out again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne Estate Agents, Coventry won Gold.
