Trusted Agent profile · Coventry
Verified
★★★★★
486 reviews across 3 platforms
23 Warwick Row, Coventry, CV1 1EY
Part of John Payne Estate Agents, see every office.
John Payne Estate Agents's office in Coventry, at 23 Warwick Row, is rated 4.6 out of 5 across 486 reviews on three platforms, including 448 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for John Payne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleThe whole experience with Payne’s was efficient and pleasant. On each visit, we were informed of each step of what would happen next and how long it would take. If we ever had any questions, Jake and Angela were both quick in their response and very helpful. I would definitely recommend Payne’s to others.
Jake, thanks so much for your glowing recommendation!
5/5
GoogleJohn Payne were fantastic in helping my partner and me find a rental property. They were responsive, professional, and made the whole process smooth and stress-free. We’re now happily settled in a place we love. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that you and your partner had a smooth and stress-free experience finding your new home with us. It’s always our aim to make the rental process as easy and enjoyable as possible. … More
5/5
GoogleThank you Olga Daniel and team for your efforts in marketing and letting my flat. You have managed my flat for more than 15years and have always provided a good service. Noe, finally, in December thank you Olga, Matt and Charlotte for …
That’s for leaving a positive review. We hope to continue managing your property for many years to come providing the same service.
5/5
GoogleJust had Mo and one of his colleauges show me around a house for sale in Skwtty . Superb young man. Very informative and did a brilliant job 👏👏👏 …
Thank you for your fantastic 5-star review. We are delighted to hear that Mo provided such an informative and professional viewing experience. He takes great pride in delivering excellent service, and we’ll be sure to pass on your kind words. If we can assist you further, please don’t hesitate to get in touch! 👏😊 From Sharon and the Sketty Dawsons Sales Team
5/5
GoogleFantastic service from Payne's for my first time buy, despite taking longer than expected for reasons beyond their control. I was constantly updated and received prompt responses to any queries. A special thanks to Aaron for his friendly, professional service and continued hard work throughout the purchase. It was much appreciated!
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your first-time buying experience was a positive one, despite the delays. It’s great to know that Aaron provided friendly and professional service while keeping … More
5/5
GoogleI cannot express how amazing John Paynes are. They were professional, trusted worthy with excellent communication. They go the extra mile for you. They are kind and very helpful. 100% recommend John Paynes
Many thanks Tracey for your 5* review and very kind works, I have shared this with Olivia & the lettings team, I am glad that Olivia was able to support you on the process on her first completed let and gave you such excellent service. … More
4/5
GoogleWe moved into the property and had a few issues. Luckily Daniel at Paynes has been very helpful and professional during this process and has kept me updated every step of the repairs. The process of renting/references was easy and simple and our viewing and moving in date was also confirmed quickly.
Thanks Natalie, we are happy to hear that we have been able to resolve the maintenance issues reported and it has been to your satisfaction. We feel that when managing a property this shows the quality of our service.
5/5
GoogleDefinetly recommend - We had a really good experience in letting a wonderful bungallow with Payne. Process was quick and easy in this time of lockdown and restrictions . I would want to say thanks to the team that helped us - few names from …
Thank you for your review. It’s always nice to hear that we are offering a 5 star service. I will make sure that the staff are made aware of your comments.
5/5
GoogleWe were very satisfied with the professional and efficient service that we received from everybody at John Payne.
Thank you so much for the five-star review! We’re thrilled to hear that you were so satisfied with the professional and efficient service provided by the whole team. … More
5/5
GoogleExcellent service provided to myself and my partner. John Buckby made the entire renting process easy and simple and gave us the confidence to know that we were getting what we needed. All paperwork was extremely simple and made the entire process easy to understand. Thanks!
Thanks for taking the time to write a review. We always aim to provide the best possible service and it is greatly appreciated when we receive positive feedback.
5/5
GoogleBrilliant service from start to finish from Aaron. Very professional and kept us updated every day ensuring that all parties involved were in the loop. Even when other parties let the process down, Aaron went that extra mile to chase all enquiries. We couldn't have asked for a better service.
Thank you Lianne for your lovely review. I will pass on your comments to Aaron. Wishing you all the best in your new home.
5/5
GoogleThe staff were very professional and were incredibly helpful and had great communication with us as we set up our tenancy.
Thank you for your kind words! We’re delighted to hear that our team’s professionalism, helpfulness, and communication made your tenancy setup a positive experience. We really appreciate you taking the time to share your feedback. … More
5/5
GoogleA Fantastic Renting Experience with John Payne Estate Agents. After moving out of university accommodation, this was my first experience with …
Thank you so much for your kind words and wonderful review! We’re thrilled to hear that your first experience with private renting was so … More
5/5
GoogleExcellent estate agents We used Payne’s to buy a property and sell our property. We mostly dealt with Paige who was amazing very professional and efficient, always keeping us up to …
Thank you for such a great 5 star review
3/5
GoogleGenerally everything was fine with them. Very helpful and very good at getting back to me. Few minor points as in the house wasn't ready when they said it would be, 1 bedroom wall still needs painting. Also was told there is a gas fire but …
Thankyou for taking your time to leave a review. I will of course let Olga know your comments. As you are aware the property is not managed by Payne Associates so I shall pass your comments directly to your landlord. … More
5/5
GoogleAfter viewing several properties with a number of agents in Coventry, when it came to selling our own property we knew we wanted to go with Paynes. Everything has been made easy and simple, from the photos, viewings, offers and moving. I’d definitely recommend them.
Thank you for your kind words. Always appreciate positive feedback. We hope you and your family settle in to your new home.
5/5
GoogleVery responsive and reasonable people! Needed to move in rather quickly and the team did everything they could to quickly get through the admin stuff and the paperwork. So far, 10/10 experience.
Thank you for your fantastic review! We're so pleased we could help make your move happen quickly and smoothly. Our team always strives to be responsive and efficient, so it's great to hear your positive feedback. Wishing you all the best in your new home!
5/5
GoogleI have been using the Letting Team for a number of years. They know my business model and are adaptable to my needs. Olga is very professional & thorough with her work, always offering excellent industry advice. John is very professional & …
Thank you for taking the time to write this review. Nice to hear that the team has been professional as this is something we take great pride in doing. I will be sure to let Damien (Daniel), John and the team know.
5/5
GoogleJohn Payne Estate recently let my property. I found the experience very professional and extremely efficient. I have been associated with them for many years and definitely continue the relationship. Antonio.
Many thanks for your positive 5 star review and feedback Antonio, I have shared this with the teams. … More
5/5
FacebookI have always had a good experience with Chris Crypto on Forex Trading. Chris is very friendly and always online to answer any question. He has never cheated me. Fast service is what i like about Chris. I Highly recommend Chris Crypto as the best Account Manager on Forex Trading, if you have been wanting to trade reach out to him throughThis WhatsApp:+1(213)568‑6030(OR) Email:chrscrypto@gmail.com
5/5
GoogleProfessional service. I would recommend them to look after your assets. In this day and age we need letting agents that know what they are doing and Paynes does. Good job.
Thank you for your kind words and recommendation. We're committed to providing a professional, knowledgeable service that gives our landlords confidence and peace of mind. It means a lot to hear that our efforts are making a difference. We're always here to help look after your assets, thank you again for your support!
5/5
GoogleAlison was very helpful with the whole process of choosing our home. Communication and responding to questions was spot! Highly recommend!
Good morning Thomas We are so pleased to hear that you are satisfied with the customer service and outcome. It of course makes it even more enjoyable for us when we have the opportunity to work with such great clients! Thank you for taking the time to post a review and we do hope to see you soon. Please feel free to pop into branch or call us with any further queries at this stage. Kind Regards Sharon and the Sketty team
5/5
GoogleIt was a great experience to get our new home with John Payne. They offered stress free reference and paperwork, all thanks to their friendly and professional staffs.
Many thanks Olusesi for your 5* review and very kind words, I am glad that Justine & the lettings team have supported you on your new tenancy. … More
5/5
FacebookOur house sale did not go to plan for numerous reasons but as soon as we moved our Eatate agent to Paynes and Siobhan Harrington was assigned to sell our property, she put in everything in order to help us sell for the price it deserved. If I was to sell again, I would be going straight to Siobhan. She goes above and beyond to support the stressful process and I would not hesitate with who I would sell with again. She really cares about the customers she looks after and knows everything there is to know about marketing the property and selling.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne Estate Agents, Coventry won Gold.
