Trusted Agent profile · Coventry
Verified
★★★★★
486 reviews across 3 platforms
23 Warwick Row, Coventry, CV1 1EY
Part of John Payne Estate Agents, see every office.
John Payne Estate Agents's office in Coventry, at 23 Warwick Row, is rated 4.6 out of 5 across 486 reviews on three platforms, including 448 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
Send John Payne Estate Agents Coventry City Centre Office (Sales) a message.
The Trusted Agent 2026 results for John Payne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleEverybody I have dealt with at Payne’s are so lovely and helpful, I can’t fault them at all. Their team always answer the phone and they make the whole process so much easier!
Thank you for your feedback. We are thrilled that you have received such a positive experience.
5/5
GoogleGreat service, lovely staff
Hi Shirley Thank you so much for taking the time to leave this lovely 5-star review for our team at Sketty, we work hard to deliver a great customer experience and service and it is always great to receive feedback confirming that we have done this. We will pass your kind words on to the whole of the Sketty team Please do not hesitate to contact us if we can be any further assistance to you in the future. Kind Regards, Sharon and the Team in Sketty.
5/5
GoogleGreat people, very polite and proffesional.
Thank you Gary for the comments and give stars. The team appreciate your kind words.
5/5
GoogleVery professional service. Well maintained apartments.
Thank you for your feedback and your five star rating
5/5
FacebookI have been a landlord for a couple of years and have been dealing with a few letting agencies in Coventry. From my experience I think Payne is the best of them. First, they have deep understanding for the current renting market, their evaluation is very reasonable to landlord and tenants both sides. Some agency dose not want to make much efforts so gives much lower renting price and that cause landlord loss; other agency in order to attract landlord thus give too high price, then make the property stay on market long, thus also cause landlord loss. The manager of Payne letting, Claire evaluated my property with excellent consideration, my property has been let only one day on the market. Second, the ladies in the letting office work efficiently and professionally. I mainly communicated with Lauren by email, I always get her reply on time. The most important is she pays attention to details, from arranging view, to getting reference check, to sign the contract every step she always get me clearly informed during the whole process. the other ladies, such as Olga and Angela have helped the process quickly and smoothly done as well. I am happy to let Payne to rent and manage my property. Although I have to spend some money ( it is very fair price compared to other agents), it gives me a peace of mind and therefore it is worthy
5/5
GoogleNatalie, Mia, Angela, Connor, John and their colleagues provide amazing estate service with endearing touch of professionalism and eagerness for quality outcomes.
Thank you for your review. The team will be pleased that they have provided great customer service.
5/5
GooglePaynes have provided me with an excellent service and can honestly say have gone above and beyond . They have been extremely helpful and professional when dealing with my rental property which has included getting me very good tenants into …
Thank you for your review of the service we have provided over the past 10 years. We are always here to answer and help with any queries you have.
5/5
GoogleWe have recently completed a rental agreement with payne's I couldn't fault them in any way very prompt friendly replys to all our questions there online portal for the rental agreement and relevant information and paperwork is very good no …
Thanks for taking the time to leave us such a positive review. We appreciate your feedback with regards to the the online portal we use to sign the tenancy agreement. This was only introduced in the last couple of months and seems to be working well.
5/5
GoogleExcellent service. Would recommend 1000%
Great feedback and thank you for your five star rating
5/5
GoogleConnor & Natalie from John Payne are very professional, friendly and efficient. I would highly recommend John Payne amongst the others.
Many thanks for your positive review and your kind comments have been passed to Connor & Natalie. John Lettings manager
5/5
GoogleThe best Agency in Coventry. After months trying to rent a property with others, we found then and all our problems were solved. All the agents are very friendly and professionals.
Thank you for the excellent review. Payne Associates and the team appreciate the feedback
5/5
GoogleA top quality agency - very professional and helpful. I strongly recommend people looking for a house/flat to rely on Payne Associate services. Had really no problems at all from the initial to the moving-in step. Again, great job Payne Associate!
Thank you for your reviewing your experience with us.
5/5
FacebookA big thank you to Siobhan and Vicky for their excellent service regarding the sale of my house. Efficient, informative and lovely to deal with. Thanks again x
5/5
FacebookA big thank you to Siobhan and Vicky for their excellent service regarding the sale of my house. Efficient, informative and lovely to deal with. Thanks again x
5/5
GoogleSupportive and professional Team
Thank you for your five star review. We are truly thankful
5/5
GoogleReally happy to work with John Payne Estate Agents team - They have supported me well for smooth letting process.
Thank you for your Five Star review. I am glad that Connor has been able to assist you moving into you new home.
5/5
GoogleUsed them twice now. Once for renting a flat. The second for purchasing a house. …
Thank you for your five star review. It is always great to get a review from someone that have dealt with different departments as the service we want to office is five stars across the whole company.
5/5
GoogleFast efficient and great service from Paynes. Would highly recommend rental or selling from them.
Thank you for your review and your five star rating.
5/5
GoogleVery well executed and smooth transition to our new home in coventry.. Very prompt response to all our queries.
Many thanks Priyanka I hope you have settled well into your beautiful new home? I appreciate your positive feedback and that the team have been able to assist you through the move in. … More
5/5
GoogleStaff are all very friendly and proactive. I have had no issues with contacting them and turnaround for emails to move into my new home has been super efficient.
Thank you for leaving a review. I will pass in your comments to the team. We hope that the move has gone well
1/5
GoogleWe vacated property 5 weeks ago. Since than we are waiting for our deposit. We have not heard from the Payne people since 30th April. Last week we called three times, were promised someone will call back with the information about the …
Having looked into this I find that the delay has been caused because you left the house full of furniture that you were giving to the new tenants. The deposit could not be released until they took over, which they have done this week, in … More
5/5
GoogleExcellent service from Olga & the Paynes Letting team. They were really helpful and professional in finding properties for me to look at, arranging viewings and helping me navigate through to securing a lovely maisonette.
Thank you for leaving this review. We will be sure to pass on your comments to Olga and the Lettings team
5/5
GoogleHaving sold a property last year with Paynes through their negotiations and professionalism everything went very smoothly. We bought a house from paynes quite a few years ago and decided to use them as our agents , all our tenants have …
Dear Mrs Cox, Thank you for your positive feedback on the service we have provided you. The team here at Payne Associates are thrilled to hear we are doing a great job.
5/5
GoogleGood all round letting agents. Always contactable (rare these days of messages and background music) keep me up to scratch about what's going on. Tenants so far have been well behaved and arrears free. Nice to have the security they offer, …
Hi Peter, we are very pleased to enjoy this mutually beneficial client / agent relationship and to have offered you a great service. We are very grateful for your kind comments!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. John Payne Estate Agents Coventry City Centre Office (Sales) won Gold in The Trusted Agent 2026 awards.
Send John Payne Estate Agents Coventry City Centre Office (Sales) a message.
