Trusted Agent profile · Coventry
Verified
★★★★★
486 reviews across 3 platforms
23 Warwick Row, Coventry, CV1 1EY
Part of John Payne Estate Agents, see every office.
John Payne Estate Agents's office in Coventry, at 23 Warwick Row, is rated 4.6 out of 5 across 486 reviews on three platforms, including 448 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for John Payne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleWe are Landlords and we have always found John and his Staff absolutely excellent. Very Professional and always feedback clearly and effectively. Thank you for the Service you provide we very much appreciate it. …
Many thanks John & Lydia for your very kind works and review which I have extended to the team. I am glad that we were able to secure a swift new tenancy following the remedial marketing works that you had undertaken. … More
5/5
GoogleCompleted yesterday bang on time and having the house on the market for only a day we had an offer. The team showed such efficiency and always pleasant, providing me with weekly updates about progress. can't fault the team at all I would definitely use again. Kim
Good afternoon Kimberley Thank you very much for writing a review and 5 star rating. We pride ourselves on service, coupled with getting the best results for our clients. It has been wonderful helping you and please do not hesitate to contact us if we can help with anything further. Kind Regards, Sharon & Sketty team
5/5
GoogleAwesome assistance from start to finish with excellent communication throughout the journey. Secured the house and check in process was smooth.
Many thanks Pius for your 5 star review & feedback, I have shared this with Justine who assisted you. … More
5/5
GoogleI have bought and sold before and thus I can say that Payne's are probably one of the most genuine and polite teams I've have come across. They were always on the ball with updates and actioned things efficiently. Jon showed me the property …
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Jon and Leah made your buying and selling experience a smooth and pleasant one. We pride ourselves on providing genuine and efficient service, so it’s wonderful to know we … More
5/5
GoogleI've been using this company to let my property for many, many years now. They have always found great tenants for me and it has been a very easy, hassle free process. The marketing of my property has been excellent on the very few …
Your review is much appreciated. It is great the have your property rented out again.
5/5
GoogleI am pleased with the services provided by John Payne. I have got the renting property without any much hassle
Many thanks Rohan for your 5 star review and kind comments that I have shared with the team. … More
1/5
GoogleAppalling service - no-one calls you back - it's one way communication - told that jobs will be completed and then 4 weeks later told that contractor can't complete due to parts - totally understandable not their fault but why wait 4 weeks …
I was sorry to read your review and want to look into the matter further. Please let me have some further details and I will get back to you. Daniel Little. d.little@payne-cov.com
5/5
GoogleFrom the moment I met with the lovely Rob I felt at ease while viewing such a beautiful house I fell in love with. Then Mia got involved with the referencing and it all went well, today we picked up the keys and everyone is happy! Thank you Payne for a Professional service!!
Thank you for this review you have left. It is much appreciated.
5/5
GoogleWe have had an excellent experience with Paynes Estate Agents from start to finish in marketing and selling our house. Richard Yeoman viewed our property and gave very sound advice regarding the …
Thank you for your five star review.
5/5
GoogleI am a landlord and have used several agents over the years. I actually stopped using Paynes but had such bad experiences with other agents that I have now come back and both Natalie and John have not skipped a beat. I can’t praise them enough.
Thank you for your review.
1/5
TrustpilotEye-wateringly high let-only fees
This business charges an eye-watering 84% plus VAT for a let-only service. Even when their salesperson agrees in person to charge 50% plus vat to get the business, they pretend that their rate is not subject to change! Further, having been paid up front by the tenant for a 6 month tenancy their "computer system failed" to recognise this and did not voluntarily pay the money. I, as Landlord, had to ask them for it some 3 months in to the tenancy.
5/5
GoogleExcellent services, thanks to Daniel for kind support... Mr Zeb
Thank you for your 5 star review. Always wonderful to be praised for our customer service.
1/5
GoogleThis business charges an eye-watering 84% plus VAT for a let-only service. Even when their salesperson agrees in person to charge 50% plus vat to get the business, they pretend that their rate is not subject to change! Further, having been …
We consider that this review is inappropriate, unfair and has been posted due to the reviewer’s resentment at the outcome of a court case. It is from a former client who claimed that she had been overcharged. Firstly, the comments are … More
5/5
GoogleI’ve seen a couple of properties with Leanne. Friendly, informative and helpful! Great customer service.
Hello Huw, Thank you so much for taking the time to leave this lovely 5-star review for Leanne in our Sketty office, we work hard to deliver a great customer service and experience and so are delighted that your feedback confirms this. If we can continue to assist you on your property search please don't hesitate to contact us or pop into one of our branches. Kind Regards Sharon & the team at Sketty
5/5
GoogleThey are very helpful, replies quickly over mail, understand the need of tenant & suggests property accordingly.
Many thanks Mohit for your 5 star review and kind words that I have shared with the team. … More
4/5
GoogleThe staff have been professional at all times. They addressed my queries and answered emails promptly.
Thank you for your feedback
5/5
GoogleAmazing through from the viewings to move in day! The staff are friendly and helpful and quick to respond to any questions and to help resolve any issues. We couldn't be happier! Thank you! Also id like to mention that John was so helpful and made the move so much easier for us!
Hi Isabelle Firstly thank you for your review. As with all reviews we always find that … More
5/5
GoogleKept me informed at each stage of marketing and letting process. Very professionally done unlike a national agency I had used in the past. Glad to have changed to Paynes Estate Agents.
Excellent to hear such a fantastic review. It is much appreciated.
5/5
GoogleGreat service and quick responses.
Thank you for your positive feedback! 😊 We’re glad to hear you were happy with our service and quick responses. If you ever need assistance again, don’t hesitate to get in touch. We’re always here to help! 👍 …
5/5
GooglePrompt service. Very friendly staff. Keeps me updated with any issues or changes. Very efficient
Thank you for the review and the five star rating. Your comments are appreciated by all the team.
5/5
GoogleFast efficient and great service from Paynes. Would highly recommend rental or selling from them.
Thank you for your review and your five star rating.
5/5
GoogleWe received excellent service throughout the letting process. Friendly, known, professional , & highly recommend.
Thanks for such a great and positive five star review.
5/5
GoogleI moved management of my rental property from a 'National' estate agent after loosing confidence in their ability to proactively manage my property. Phone calls remained unanswered with this National company, and when I did get through it …
Thank you for leaving such a great review. We thrive on feedback like this as this is the type of service we feel all landlords deserve.
5/5
GooglePayne have been amazing at supporting us to move house in the last few months, including being very flexible and shifting to allow us to process a number of forms through their secure online system. They have been incredibly courteous and helpful throughout - would highly recommend them!
Thanks for taking your time out to review our services. We are always prepared to be flexible if it helps our customers out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne Estate Agents, Coventry won Gold.
