Trusted Agent profile · Coventry
Verified
★★★★★
486 reviews across 3 platforms
23 Warwick Row, Coventry, CV1 1EY
Part of John Payne Estate Agents, see every office.
John Payne Estate Agents's office in Coventry, at 23 Warwick Row, is rated 4.6 out of 5 across 486 reviews on three platforms, including 448 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
Send John Payne Estate Agents Coventry City Centre Office (Sales) a message.
The Trusted Agent 2026 results for John Payne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GooglePayne lettings team in Payne Coventry City Centre office have been very helpful, knowledgeable and practical to help me let a property in Coventry. Everyone I have dealt with in the office has been great and I think they provide a good service at competitive rates. I'm happy to recommend based on my experience so far.
Thank you for leaving a review on the service we have provided. This is much appreciated.
5/5
GoogleReceived excellent customer service both from the sales team and the rentals team. We were kept informed all the way through, same member of staff which we like, would definitely recommend.
Many thanks Martin & Emma for your positive feedback this has been shared with both teams. … More
5/5
GoogleVery happy with the service provided by Paynes. Very proactive in seeking buyers when an earlier sale fell through and kept us regularly informed. Our main contact was Paige who was excellent but if not available other staff were also helpful.
Thank you for the 5 star review
1/5
GoogleZero Stars if possible.... took 1 month an a half to move in... They usually tell you they will call you back in 30 min but that only happens after half a day... You only find out that you need more paperwork only after you contact them as …
Dear Daniel We are concerned to read your comments but have not been able to identify you as … More
5/5
GoogleI've used Paynes, as a Landlord, for over 10 years and I've always been happy with their service. They arrange getting in a new tenant quickly and smoothly. They communicate well with everything that I need to know about and then action my …
Thank you for the amazing review. The team are delighted with the feedback.
5/5
GoogleSuper friendly and helpful team at Sketty. Always do what they say they will do and have kept me updated and informed at every step. Thank you.
Dear Rachel Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we are so happy to know that you are satisfied with the outcome! Thank you for the review - the team is very appreciative of your kind words. Please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Sharon and the Sketty team
5/5
GoogleGood friendly & reliae communication throughout. All team very helpful. Highly recommend
Your comments out greatly appreciated. Thank you for the five star review.
5/5
GoogleBeen a client with John Payne Estate Agents City Centre Coventry, for nearly five years now. They have always provided an excellent service. I would highly recommend them.
Thank you for your review. Always great to receive such positive feedback.
5/5
GooglePayne's have handled two sales for me during the pandemic and have always been professional, polite, communicative, responsive and got the job done. From the valuation to completion, they have always been complete professionals and …
Thank you for such a great review. The whole team pride themselves of customer service and doing what we do best and that is selling and letting houses. We really appreciate your kind 5 star review
1/5
GoogleThey Get you into a house nice and quick but you best hope you have no issues while you are living there because they won't sort anything. Half of this comes down to the landlord but while Payne's are managing the property it's up to them …
Dear Mr Capell, I am sorry to see that you have amended your review. Please be assured that our property management department really are trying to get this sorted however as you have already mentioned we are in the hands of the landlord. … More
5/5
GoogleExcellent firm of Estate Agents to deal with at every stage. All staff we were in contact with were helpful and very professional. Would recommend without hesitation.
Thank you for your five star review and comments made.
5/5
GoogleExcellent valuation, market presentation and sales progression from a friendly contactable and professional team who ensured the valuation was achieved and the sale completed at a busy and difficult time. I'd definitely use again and reccomend!
Thank you for such a great review
5/5
GooglePaynes have provided a professional and friendly service in our house sale. Always giving sound advice and support, the team helped us through the process at a difficult time for us. Many thanks to you all.
Thank you for the review
5/5
FacebookVery friendly, helpful and always there if you need any assistance, special thank you to John, Tom and Leah who in all times with me from start to completion day selling our house and being a second time buyer. You all made my family happy in our new home ❤️😘❤️😘
Have you moved?
5/5
GoogleAlways kept up to date. Professional service all round.
Thank you for your great feedback! 🌟 We’re glad to hear you were kept up to date and received professional service throughout. If you ever need assistance again in the future, don’t hesitate to reach out. Wishing you all the best! 🏡 …
5/5
GoogleGreat and helpful staff working on the back off a great platform that meant I could make virtual tours of the property with zero travel before I was sure I wanted it. …
Thank you for your review. Mia is always helpful and it is great when she gets the appreciation she deserves. I will pass on these comments.
1/5
GoogleWhere do I start, it cost £275 to be referenced, a charge that even at the time the government had announced they intended to make illegal as it is an unjust charge, yet Payne’s continue to charge and I’m sure will up to the date it becomes …
Mr Hunter We regret that you have felt the need to post this review which is contradictory to the many excellent reviews that we have received from other clients and … More
1/5
GoogleAppalling handling of the sale of my house. I checked & was completely assured any potential buyer would be vetted ‘properly’. …
Thank you for taking the time to share your feedback with us. We value all feedback from our clients, whether positive or negative, as it helps us to continually improve our services. … More
5/5
GoogleGreat service as usual from Natalie and the Lettings team, keeping me updated with the progress whilst finding new tenants and getting them settled in.
Many thanks for your review and feedback Peter, this has been shared with Natalie and the team and is much appreciated. It is also credit to you as Landlord and your contractors who presented the property extremely well supporting our … More
5/5
GoogleAs my letting agent for the last five years, Paynes have always offered excellent service. For each new let, they have always been in contact with me throughout the search process and always kept me really well informed. …
Thank you for leaving such a nice review. It is always a pleasure when we hear we have provide excellent service.
5/5
GoogleWe rented a house through this letting agent last year A relaxed easy going company that promptly addressed any issues and did not bombard us with fees like some money grabbing letting agents do.
Thank you for your kind words! 🌟 We’re so glad to hear that your experience with us was easy-going and that we were able to promptly address any concerns. We strive to offer a straightforward and fair service, and we appreciate your … More
5/5
GoogleHighly professional service from Alison in the Sketty branch, couldn’t be more helpful, would 100% recommend and use again in the future
Good afternoon Scott It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. We always aim to deliver a positive customer experience, get fast results and we love what we do! Please do not hesitate to contact us if we can help with anything in the meantime. Kindest Regards, Sharon and the Sketty team
5/5
GoogleSimply superb customer service from the lovely young lady Gemma Burgin, understanding, patient, professional, honest and friendly. 12 out 10 would recommend.
Good morning Brad Thank you for your feedback for Gemma Burgin, our Property Sales Consultant. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive. Please feel free to call us or pop into branch if you have any further queries at this stage. Kind Regards, Sharon and the Sketty team
5/5
GoogleExcellent customer service at the Sketty office. Alison Williams provided me with really good advice about local properties. Very friendly and knowledgeable.
Good morning Beth Thank you for taking the time to post a 5 star review and provide such positive feedback Alison Williams, our Senior Property Sales Consultant & Valuer. We just love matching clients to their dream home and it's been a pleasure working with you! Please do not hesitate to contact us if we can help with anything further at this stage and we look forward to working with you in the future! Kindest Regards, Sharon and the Sketty team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne Estate Agents, Coventry won Gold.
Send John Payne Estate Agents Coventry City Centre Office (Sales) a message.
