Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust to say Lucy and Kelly at gibbs were excellent throughout the whole process.we have to say without them and their experience they got us through.if you are buying a house go and speak with them .thank you again Lucy and Kelly.
Desi · 22 April 2026
Agent replied · 22 August 2026
Dear Desi Radio
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy and Kelly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
Google5-star property management service from Carla
Carla started only a few weeks ago but she's been able to close out long-standing property management issues that have been stuck with her predecessor for months. I am very grateful for her speed, efficiency and focus. Thank goodness she's started!
Pia · 13 February 2026
Agent replied · 13 April 2026
Dear Pia Bayot Corlette
We greatly appreciate your 5-star review and the time you took to share your experience with Carla. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCharlotte was absolutely amazing from the beginning of our journey renting through GG. Nothing was too much trouble and she did it all with the biggest smile on her face. She is a true asset to the team and was beyond helpful! Thank you!
Emma · 22 August 2024
Agent replied · 31 December 2023
Dear Emma Zahir
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI have tried to speak to the Gerrards Cross branch for 2 days about the purchase of a house. I manage to speak to many people in a call centre in S Africa, some have a problem with English, none could help with answering my questions. Just wanted all my details. Very frustrating
Chris · 30 November 2025
Agent replied · 30 December 2025
Dear Chris Millican,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
GoogleWhat a terrible company, they dont get back to you, treat you badly and simply avoid doing any work... being ignored by them.
Impulse · 22 July 2026
Agent replied · 22 August 2026
Dear Impulse,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleJames at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.
But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻
Wendy · 22 August 2023
Agent replied · 30 July 2023
Dear Wendy Hill
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAvoid dealing with Jacob at all cost. He is unprofessional, arrogant, rude and condescending person. Doesn't want to understand prospective buyer for his clients which is very shameful. We have dealt with Gibbs Gillespie's other branches and they are fine. Its just this arrogant person who apparently is a branch manager. How can one be a branch manager being so rude and arrogant. Please avoid this person at all cost.
Bobby · 22 August 2022
Agent replied · 30 July 2023
Dear Bobby
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleReally pleased with the service from Gibbs Gerrards Cross, particularly James Misseldine who was extremely helpful, honest and professional during the lengthy process of our purchase which lasted many months. James made a real effort to get the purchase pushed through in time for our deadline. We also dealt with Dominic on occasion who was also very reassuring and professional; the team were always happy to offer advice. Thanks all!
Anonymous · 22 August 2022
Agent replied · 22 August 2026
Hi Rachel, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.
★★★★★ 5/5
GoogleHad wonderful experience with Gibbs. Charlotte Statham at Gerrards Cross and Daisy Peplow were extremely helpful and quick in communications throughout the process of our tenancy. Would definitely give them a 5star plus. Professionally, client care and guidance all were excellent
Sardar · 22 August 2024
Agent replied · 31 December 2023
Dear Sardar Muhammad Usman Almani Baloch
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally pleased with the service from Gibbs Gerrards Cross, particularly James Misseldine who was extremely helpful, honest and professional during the lengthy process of our purchase which lasted many months. James made a real effort to get the purchase pushed through in time for our deadline. We also dealt with Dominic on occasion who was also very reassuring and professional; the team were always happy to offer advice. Thanks all!
Rachel · 30 July 2022
Agent replied · 30 July 2023
Hi Rachel, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.
★★★★★ 5/5
GoogleHaving recently bought our beautiful house in GX through Gibbs Gillispie, I would like to highly recommend Dominic who helped us through our very difficult and long process (multi chains). Dominic was extremely helpful, honest, responsive, supportive and kept us informed of any progresses throughout the process. We are truly grateful to him and his team for being there for us and making our dream come true!
Chitra · 22 August 2022
Agent replied · 19 June 2024
We appreciate your positive review about your recent experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case.
★★★★★ 5/5
GoogleDominic is extremely professional, courteous and knowledgeable. Dominic was fantastic through out our home buying journey. We were kept informed every step of the way. Dominic went above and beyond to help us to complete on our properties. The whole process was made much easier as Dominic ensured we were kept informed every step of the way. Thank you Dominic for all your efforts! Really appreciated.
Sheba · 22 August 2022
Agent replied · 19 June 2024
Sheba Mat, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your purchase. If you have further needs or questions, please reach out!
★★★★★ 5/5
GoogleThe service provided by Fiona and her team was above and beyond expectations. Each member of the team familiarised themselves with my home in a way that helped sell the property in a much more effective way to prospective buyers. They produced fantastic pictures, and with a meticulous attention to detail. They were always available to discuss issues in a polite and professional manner and were tenacious when required to chase errant legal counsel. Great firm, brilliant team, highly recommended!!
Hemal · 29 July 2019
Agent replied
Dear Hemal - Thank you for your review and for choosing Gibbs Gillespie. We are pleased to hear that you were happy with our service. Its always a pleasure to receive positive feedback about our staff who work hard to ensure they aceive the best outcome for their clients. Kind regards, Paul Gillespie
★★★★★ 1/5
GoogleVery disappointed in the service I received. On 4 separate occasions I was promised someone would get back to me and no one did.
I booked a viewing for a property for a certain time, after not receiving confirmation after a few hours I called back and when the confirmation did come through it was for the wrong time!
Having moved things around in my diary I was able to make the new viewing appt time I was informed 1 hour prior to the viewing that the time had now been changed to the originally agreed time once again!
Fed up and frustrated I cancelled my viewing appointment, only to get a response back from the team an hour later saying that the team regretted to inform me that the let had already been agreed for this property!
For a premium estate agent the service I received was nothing short of dismal, I never normally write reviews so the fact I am taking the time to express my frustration in the form of this review speaks volumes!
Waqaar · 22 August 2024
Agent replied · 30 September 2023
Dear Waqaar Aslam,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleShannon was very kind, I’m still looking for a house but the contact so far that I have with her was really in a caring manner to accommodate my needs.
Saima · 22 August 2024
Agent replied · 29 October 2023
Dear Saima Ahmad Siddiqui
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have just had our offer accepted om a purchase and we were tended to by Shannen Smylie. She was polite and attentive throughout, helped us to book a second viewing promptly and chased on our AML link when the we didn't receive it the first time. We were updated often and felt well looked after. We hope the rest of the process will follow through in like manner and we look forward to purchasing our new house!
Sharon · 22 August 2024
Agent replied · 19 June 2024
Dear Sharon El-nawar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJames was a brilliant. Straight forward process and no games played unlike most other agents in the market. Our purchase was exceptionally swift with great support from their team.
Prajosh · 22 August 2024
Agent replied · 27 August 2024
Dear Prajosh Rangan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleMove Manager service was shambolic/non-existent. Had to chase absolutely every request. Important information not passed to us and our buyers. Raised a complaint - and the "investigation" was focused on denial, not addressing the systemic issue. Off to the Ombudsman now. Avoid!
Lisle · 22 October 2025
Agent replied · 22 August 2026
Dear Lisle Family,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleGreat service by both James M and James W in team. They were both very transparent and helpful during the entire process. Everything went through seamlessly and quickly with very little stress that normally comes with house buying / selling process. Thanks for all your help and brilliant service throughout. Highly recommend the team! Thanks
Simone · 22 August 2022
Agent replied · 30 July 2023
Simone, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gibbs Gillespie Estate Agents Gerrards Cross. Thank you again for letting our team know how we did.
★★★★★ 5/5
GoogleThank you so much Charlotte and Daisy for being brilliant and helping us find - and move into our new home. Really easy and fast responses!
Cheryl · 22 August 2024
Agent replied · 31 December 2023
Dear Cheryl
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience with Nathanael at Gibbs. Very flexible with our viewings and was very knowledgeable about the properties shown to us.
Rachel · 13 March 2026
Agent replied · 13 April 2026
Dear Rachel Hepburn
We greatly appreciate your 5-star review and the time you took to share your experience with Nathanael. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJames, Shannon, Richard in Sales and Richard in Lettings were all very polite, friendly and helpful. Very professional and extremely patient always willing to talk through any concerns I had. Really knowledgeable and hard working.
Thank you for all your help.
Jeannie · 23 September 2023
Agent replied · 29 October 2023
Dear Jeannie Castiglione
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have a rental property and used Gibbs & Gillespie at their Gerrards Cross office to find us new tenants. Vicky has been dealing with us and we have been nothing but happy with the professional and friendly service we have received. Nothing has been too much trouble and we would most definitely recommend Vicky and Gibbs & Gillespie to anyone seeking their services. Thank you for all your hard work.
Sue · 31 July 2016
Agent replied
Dear Sue - Thank you for your review and for choosing Gibbs Gillespie. I'm pleased to hear that you were happy with our service and appreciate you sharing your feedback. Kind regards, Paul Gillespie
★★★★★ 5/5
GoogleWe had a fantastic experience buying through Gibbs. Given the extremely tight timeframe we were trying to move in, Dom handled everything expertly. His open communication and management of both sides of the transaction made the entire process infinitely less stressful than it would otherwise have been. Highly recommend working with Gibbs, and especially Dom if you’re buying/selling.
Edward · 22 August 2021
Agent replied · 19 June 2024
Hello Edward
Thank you for your review! We love to receive such positive comments about how we did after customers have had great experiences with us.
Kind regards
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
