Cloud9 Estates reviews

★★★★★ 5/5

Google

Charlotte Statham has been absolutely fantastic, over the last 4 years assisting with the letting and management of my property whilst I have been living over 200 miles away. Her friendly demeanour, approachable nature and professionalism have never gone unnoticed. Charlotte has always been willing to go the extra mile, making what could have been a stressful process feel smooth and well managed throughout. Communication has always been excellent and it has been reassuring knowing the property was in safe hands despite the distance. A special thank you also to Richard Frost for initially setting the letting up and supporting the process from the beginning.

Hannah · 22 May 2026

★★★★★ 5/5

Google

Thank you Charlotte Statham and the whole team in Lettings for handling the Letting of my property in Chalfont St Peter throughout many years since this property was originally acquired through your company. Charlotte has always been super accommodating, professional and caring in her approach. Her outstanding performance left me wanting to come back to have an agent who really is doing her best to help and delivering her promises. Thank you once again. Best Wishes, Olia

O · 23 March 2026

★★★★★ 5/5

Google

Shannen Smilie has been absolutely brilliant helping with my purchase. A difficult vendor and my very tardy new solicitors (never again) yet Shannen was able to smooth the whole process through handling all the problems with aplomb and going the extra mile. Fantastic. Thank you.

Michael · 22 July 2026

★★★★★ 4/5

Google

Had a good experience with the Gerrards Cross branch. Firstly dealt with Nathanael and he was really knowledgable and informative with all the paperwork we needed to do. Daisy our move manager was great and helped so much with all the questions we had before we moved. And Charlotte has been a life saver, really helpful and nothing has been too much hassle. Only dropped a star as we had some problems with communication during the first week we moved with inspection reports/portal not being up to date, but Charlotte sorted this very swiftly which we are very grateful for.

Laura · 22 August 2025

★★★★★ 5/5

Google

I’d like to thank Carla Hutchinson for her excellent support during my move-in. She was very helpful, approachable, and proactive in getting things organised and resolving a few property-related issues. Her responsiveness and attention to detail made the whole experience much easier. It’s reassuring to have a property manager who genuinely cares. Thank you, Carla!

Ketan · 23 March 2026

★★★★★ 5/5

Google

After a rocky experience with a previous property manager, we are now in excellent hands with the amazing Carla Hutchinson - who from the exact moment she started managing our property helped us with issues right away. She is skilled and fast at processing anything that needs to be done and updates and checks in if there’s anything outstanding. I have no doubt in my mind that she is the best property manager we’ve had over a period of several tenancies in different places. I rarely leave reviews but she is an amazing asset to the team and I look forward to any sort of correspondence with her as I know it’ll always have us as tenants put first. Thank you Carla!

Sophie · 13 March 2026

★★★★★ 5/5

Google

First I would like to give a big thanks to all the team Gibbs, spacailly to Claire, how real work hard, to get me move, in just one week, I could not belive it was done so quick,and easy, but thanks to there hard work, everything was done smoothly we have moved in. Once again thank you for everything, absolutely amazing, thank you thank you Bruno and Priscila

Bruno · 22 August 2025

★★★★★ 5/5

Google

Delighted with the service from Gibbs Gerrards Cross, particularly Claire Thurlbeck and Richard Frost who were extremely helpful, honest, and professional during the process of letting a flat. They made a real effort to get the letting pushed through in time for our deadline. Highly professional, highly recommended,. Thank you all. Great People, Great Service A year later, again the service from Gibbs Gerrards Cross was spectacular. Charlotte Statham​ was extremely helpful and professional during the process of letting a flat. Highly professional, highly recommended. Thank you again.

Imran · 22 August 2024

★★★★★ 5/5

Google

Richard Frost was very helpful with our move. Due to our sudden travel, we were unable to collect the keys on the scheduled date (Friday)and due to this we had to delay our movers arrangements scheduled over the weekend(Sunday). I was earlier told to have the keys collected only on Monday. However, Richard was very helpful in understanding our situation and offered to provide us the keys to our new place on a Sunday right after we landed thus making our move very flexible as scheduled. Excellent customer service from Richard!!

Joanna · 22 August 2024

★★★★★ 1/5

Google

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

YOMMY · 13 February 2026

★★★★★ 5/5

Google

Absolutely amazing experience! I had a number of specific requirements when searching for a rental property, including the need for it to be dog-friendly. Jekaterina worked extremely efficiently, carefully considered all my preferences, and provided excellent options in a very short time. This all happened during the Christmas period, yet everything was handled smoothly and without any delays, even though it was the festive season. Thank you and I’d highly recommend her services!

Mia · 13 February 2026

★★★★★ 5/5

Google

Zoe was really helpful with tenancy end process.

Bhavikaben · 22 June 2026

★★★★★ 5/5

Google

Had a positive experience selling my home. Communication was solid during viewings and the conveyancing stage. Lucy was on it throughout and handled negotiations with our buyer really well.

Bobby · 9 December 2025

★★★★★ 5/5

Google

Dealt with James Winson from Gerrards Cross office absolutely outstanding service from start to finish also Moving Manager Ameeta Singh was brilliant ensuring everything went smoothly. Such a professional and efficient service from everyone at Gibbs Gerrards Cross office.

Raj · 22 August 2025

★★★★★ 1/5

Google

If I could give zero stars I would. AVOID at all costs absolute joke of a company. The level of sheer incompetence is astounding from all staff I have dealt with. They make the rules up as they go along and think they are above the law. I moved out after 6 months due to having someone illegally let themselves into my property without my knowledge or prior approval. I was treated so poorly by everyone I dealt with. I would seriously avoid them like the plague as incompetent is being to kind. Vile company who lie at every level and steal from you.

Karen · 22 October 2025

★★★★★ 5/5

Google

Jekaterina provided absolutely perfect service while helping us find our new rental flat. She was kind, professional, efficient, and incredibly helpful throughout the entire process. She made everything feel so much easier and less stressful, and her communication and support were excellent from beginning to end. We’re really grateful for everything she did for us and would highly recommend her!

Elliott · 30 March 2026

★★★★★ 5/5

Google

I have recently sold and purchased a property through Gibbs in GX. Shannen was so friendly and helpful throughout the whole process and had a very professional approach. Shannen thank you so much for everything :O)

Liarna · 12 August 2025

★★★★★ 5/5

Google

Excellent and I wouldn’t hesitate to recommend the Gerrards Cross team. Dominic was brilliant and made an unavoidably stressful experience so much easier. He was exceptionally helpful, right from the first conversation to value the property and through a number of tricky weeks as the sale progressed. The communications were faultless: prompt conversations and replies, frequent updates and honest, which I valued hugely. He excelled at problem-solving and chasing the other parties and ensuring the sale remained at the top of their priority list as well as ours. He, the two James and whole team were absolute pros.

M · 22 August 2023

★★★★★ 5/5

Google

After a long search for a property I found one which was with gibbs gillespie. I had the pleasure of talking to Dev who in turn became the guy who made this move happen. Dev was a pleasure to deal with nothing was a problem and went above and beyond to make sure I was happy and anything that need resolving was carried out. I would highly recommend gibbs based on my experience with Dev if only more businesses had this approach to customers *****

James · 22 August 2023

★★★★★ 5/5

Google

Great experience through a complex journey. Communication was clear, precise ans prompt. Advised is an unbias manner with dedicated support from Sales, post sales and moving home.

Manmeet · 31 October 2025

★★★★★ 1/5

Google

Looking to view a number of houses and the only days tthis agent can do is Saturdays, sometimes 2 weeks time. I wonder if sellers know this at all? I suggest if you are selling through this agency to ACTUALLY call from 141 and try booking a viewing on your own property, you will then see the type of excuses that they make. I have no idea how they have got a 4.8 review rating when they don’t even allow viewings in weekdays or a specific time as it dosent “fit” in with their time table. There are much better agents out there who will make things work unlike these cowboys.

Ranjit · 22 August 2025

★★★★★ 2/5

Google

The agent who answered my call, didn't really sound very interested. Plus he made me spend less time with my lovely man Anders.... instead having to spend my time engaging with someone who did not value my time. Disappointing...

Connor · 22 July 2026

★★★★★ 5/5

Google

We just wanted to say how pleased we were with your service which was carried out in a seamless and joint-up manner. You’re definitely one of the best agents in our local area and we would highly recommend you to anyone. Natalie was a superstar, keeping the chain together - thank you Natalie for seeing the transaction through :-)

Mandip · 22 August 2024

★★★★★ 5/5

Google

Excellent and I wouldn’t hesitate to recommend the Gerrards Cross team. Dominic was brilliant and made an unavoidably stressful experience so much easier. He was exceptionally helpful, right from the first conversation to value the property and through a number of tricky weeks as the sale progressed. The communications were faultless: prompt conversations and replies, frequent updates and honest, which I valued hugely. He excelled at problem-solving and chasing the other parties and ensuring the sale remained at the top of their priority list as well as ours. He, the two James and whole team were absolute pros.

Marianne · 2 March 2023