Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat an excellent team at Bairstowe Eves Radford. They were all amazing & so knowledgeable & helpful with the sale of my property, nothing was ever too much trouble for them.
From helping me with all the paper work, buyers, solicitors, reports & answering any questions always getting back to me that day. Keeping me updated on the progress of the sale. I was so impressed with their service, they are now valuing my dad’s house. Would totally recommend them
Thankyou so much to Claire, Gemma, Bailey & Melissa for going above & beyond x
Karen · 26 April 2024
Agent replied · 23 October 2024
Thank you for your glowing recommendation and 5* review Karen Coleman. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Claire, Gemma, Bailey and all the team at Bairstow Eves! Thank goodness for their friendly support and tenacity in getting the job done! Makes the whole process as stress free as possible. Cheers!
Laura · 26 February 2024
Agent replied · 23 October 2024
Laura Phillips thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a fellow estate agent, it’s always a little unusual reviewing another agent, but credit where it’s due.
I was genuinely relieved to come across the team at the Radford office. Jess showed me around a property and was both knowledgeable and friendly throughout the viewing, striking the right balance between professional and approachable.
Gemma has also been fantastic, always keeping communication clear and timely, and her friendly, down-to-earth nature makes her a pleasure to deal with.
It’s refreshing to see such a well-run and personable team in this industry. A great experience all round.
Catherine · 23 July 2025
★★★★★ 1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
Lavinia · 8 May 2023
★★★★★ 5/5
GoogleHad a viewing today with Gracie, who was very informative and helpful. She also was very knowledgable about accessible needs and had thought through specific features of the house that were essential to a disabled tenant. 10/10
Erin · 1 November 2025
Agent replied · 22 November 2025
"Thank you for your amazing review! We are so glad to hear that Gracie provided you with exceptional service and knowledge. We strive to meet the needs of all our clients, especially those with accessibility needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI found Claire Dawe and her team spot on and they helped us to secure this transaction.
Keep the good work High well done
Areej · 24 August 2024
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Areej! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleBairstow Eves were super, from start to finish.
Kept me informed via email, for all areas of the sale. From all viewings, acceptance and details regarding solicitors.
The girls at the Radford branch in Coventry were awesome.
Many thanks.
Mohan · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleClaire and Gemma are professionals that I would recommend to anyone. We were kept updated on our purchase throughout the process. When there were issues, Claire stepped in and was swift to find meaningful solution. Thanks Claire and Gemma
Patrick · 24 October 2023
Agent replied · 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent service at Bairstow Eves Sanderstead
We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!
Honeysuckle · 25 January 2023
★★★★★ 1/5
TrustpilotDreadful communication all round
The level of communication from this company, in particular the Coventry branch, is appalling. Four times since the 4th of February I've phoned up about the same problem they haven't fixed yet, and I've been told someone will be in touch, but they haven't called back. And most times when I call, no one answers.
Emlyn · 26 February 2026
★★★★★ 5/5
TrustpilotAmazing customer support
Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!
Luciano · 3 November 2023
★★★★★ 5/5
TrustpilotA great experience made possible by Shanna Seaton.
Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh
André · 14 April 2023
★★★★★ 5/5
TrustpilotI want to give a glowing review for…
I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year
Clair · 20 December 2022
★★★★★ 5/5
GoogleVery happy with the service provided by Bairstow Eaves (Radford branch). It ended up being a slightly difficult chain but Claire was particularly pro-active in getting this over the line and keeping in touch ably supported by the whole team, I think I spoke to all of them at different times. Big thank you from me!PositiveProfessionalism
Rob · 11 December 2021
Agent replied · 10 December 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Team at Bairstow eves Radford are extraordinary, especially Gemma is absolutely amazing 5* star. I have on going purchase process, so far I'm so happy by the service I'm getting
communication 100% .
service quality 100%.
Michael · 24 October 2023
Agent replied · 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a team!! Thank you all so much for going above & beyond any of my expectations with the hassle free & speed of the sale of my property. A special mention must go to Claire & Gemma who both supported me every step of the process in such a helpful, honest & genuinely nice & kind way. If I was struggling with personal time Issues or anxieties i had completing paperwork, they were there for me every step of the way. Nothing was too much for them, which really helped me during the process. On agreeing on a sale a few issues down the chain may have stalled or lost the sale, but Claire played a blinder & kept everything on track. And we completed the sale a good month or two earlier than I expected. I don't normally write reviews, but the way I feel I have been treated, the effort I feel the team put in & the service they all gave me has been nothing more than FIRST CLASS. From the experience I have had I would recommend them 1000% Thank you again.
Jason · 27 January 2024
Agent replied · 23 October 2024
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
TrustpilotProfessional
The team at Bairstoweves, especially Bethaney and Lucy were very professional and helpful during the search for my new home.
Precious · 30 September 2025
★★★★★ 5/5
GoogleAmazing place to go!
Me and my husband are first time buyers and I made a visit to see Gem here and she pointed us in the direction of Sulak. Right from the beginning if our journey all the way to the end they were both amazing!! Supportive and informative. Always on the other end if the phone to answer all questions and quires we had. With all there hard work we finally got our mortgage approved and happily living in our home!!! Thank you to bairstow eve and all the team!!
Tanya · 28 December 2023
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and your kind words Tanya. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent experience with the South…
Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.
Zubair · 29 August 2022
★★★★★ 1/5
TrustpilotHad the following experience with…
Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.
Jewel · 23 August 2022
★★★★★ 1/5
TrustpilotSouth woodford letting team
Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.
Sanaz · 16 August 2022
★★★★★ 5/5
GoogleVery helpful staff, would recommend.
Sam · 10 June 2026
Agent replied · 10 October 2026
Thank you so much for your glowing 5* review! It means a lot to us that our staff was able to assist you and that you would recommend us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from all at Baristow Eves 5*’s all the way 👍 …
Darren · 10 April 2026
Agent replied · 10 October 2026
Thank you for the kind words! We strive to provide exceptional service to each and every one of our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotBairstow Eves great, but use your own Conveyancing firm
Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.
ANNA · 20 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.