Every review we hold for the Coventry office, from every platform, shown as written. First names only.
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5/5
GoogleThe Radford team were absolutely amazing with their friendly customer service, flexibility, keeping me informed of all updates. They made the whole process manageable for me. Would definitely recommend π Thank you! β¦
Jaswinder Β· 15 October 2025
Agent replied Β· 22 October 2025
Thank you for the kind words! Our team at Radford always strives to provide exceptional customer service and support. We're thrilled to hear we were able to make the process manageable for you. Thank you for choosing us and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
TrustpilotThank you to all the team who made myβ¦
Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.
Mark Β· 17 June 2022
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5/5
GoogleVery happy with the service at Bairstow Eves. Richard was our first contact and was friendly and professional. Ashleigh and Gemma were always helpful and Claire did a great job in what turned into a very quick sale. Pleased with being kept up to date with any information and also happy with arranging our mortgage with Adam. A good experience.
Brenda Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Brenda for taking the time to leave such a kind review. I will ensure your comments are passed on to the local Bairstow Eves team. Kindest regards, Mark
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5/5
GoogleClaire and Gemma were great during the purchase of my first home. They kept me well informed of updates and helped chase solicitor delays. They ensured the whole process went ahead smoothly.
Rob Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI did not go with Bairstow Eves for the sale of my house.
We went for the cheapest option which in hindsight was a massive mistake.
But even though we didn't go with them they were willing to give advice and support when so many hurdles came up with the cheaper option.
Bairstow Eves customer service and support was outstanding.
Now I'm looking to buy or rent and they are my 1st choice for an estate agency to trust and work with.
Steve Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe were extremely happy with the service provided by Claire and Gemma at the Bairstow Eves branch in Jubilee Crescent. They provided excellent service all of the way through the sale process and gave regular updates and chased the various parties if there seemed to be any delay for whatever reason. We always knew where we were in the process and what the next steps were. Thank you and we would have no hesitation in recommending them to family or friends.
ROGER Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had such a positive experience with Bairstow Eves Radford. After not having a great deal of luck with a previous estate agent after nearly 8 months of house chains constantly falling through. I decided to start a fresh and sell my home with Bairstow Eves instead, and they were truly faultless. The ease and speed of communication stood out to me, and not forgetting how friendly the whole team are. To selling our house (over Xmas period), finding a new home to buy, to completion, was around 3 and a half months. We were astounded at how quick and smooth sailing the process was this time round! A huge special thanks goes to Kelly, Gemma, Sammi and Neil, we can't thank you all enough for making such a stressful time be that little bit more calmer and organised for us.
I also want to mention that we changed our solicitor's to one Bairstow Eves recommended - Talbots Law, and their service was brilliant, I really couldn't fault a thing, the communication between the solicitors and estate agents was very impressive and certainly felt like a partnership with everyone involved.
Overall, we would absolutely recommend Bairstow Eves to anyone, 5 well deserved stars!
Danielle Β· 16 April 2025
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5/5
GoogleMy family recently sold a house via Bairstow Eves and were pleasantly surprised at the efficiency and the customer service Richard and the team provided for us. Not only were they prompt with the sale, as we wanted this done as soon as possible, they handled all issues with great care.
Thankyou for all your help! A very happy customer :)
Ayesha Β· 12 December 2018
Agent replied Β· 10 December 2024
Congratulations on the sale of your property. The Bairstow Eves team in Radford aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Thank you for the 5 star rating,kind regards, Sarah.
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5/5
GoogleVery professional and friendly staffs who dealt with our situation in very personal way. We were contacted regularly and kept updated with our case.
We also got regular updates on changing interest rates which we found really helpful. I can't say much but I have and will always recommend this team to anyone who wants the best advice and support to getting a mortgage.
Thank you so much.
Martin Β· 25 June 2024
Agent replied Β· 23 October 2024
Many thanks Martin for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotBairstoweves Biggin Hill, absolutely brilliant.
Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.
Paul Β· 5 April 2022
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5/5
GoogleGemma and Claire were brilliant start to finish with my house purchase. Very friendly, proactive and quick to respond to any queries. Will be using this branch again with any sales/purchases
Liam Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI buy and sell houses , it was hard trying to find a good estate agent as a lot of people waste your time, Claire, Gemma and the rest of the team were a god send . They have sold 2 of my properties in the last 24 months and also help me buy one . Cannot recommend anyone else .
Noman Β· 2 October 2024
Agent replied Β· 23 October 2024
Thank you Norman for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe recently sold our property via Bairstow Eves(Radford). The team provided a great service throughout the whole process. kept us updated on viewings and the progress of the sale. They are efficient, friendly and pro active. We have no hesitation in recommending them to other sellers and would happily use them again in future. Thank you
Shabana Β· 11 December 2024
Agent replied Β· 25 December 2024
Itβs really lovely to read another 5* review and recommendation Shabana. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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5/5
GoogleWe have just completed a property purchase with Bairstow Eves. It was a long chain and did get quite complicated.
However Claire and her team responded and communicated effortlessly throughout the whole process. Quick responses, great customer service and attention to detail is why we would highly recommend Bairstow Eves. Thank You
R Β· 26 May 2024
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1/5
GoogleVery poor communication, they did not put a board outside the property for 3weeks until I picked it up and reminded to do so. Highly disappointed.
Senthiru Β· 17 November 2025
Agent replied Β· 22 November 2025
I am sorry to hear about your experience with the lettings team, I can see that you purchased the property from our sales team and were in fact happy with the service we provided. We have referred this matter to the rental team to get in touch with you as soon as possible to resolve this.
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5/5
GoogleFantastic service as always selling our family home. Very helpful and on the ball team. Claire the branch manager is always to hand, ready to answer any queries. Thanks to Steph & Neil for doing the viewings, you achieved an excellent price!
Chris Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotBairstow Eves Walthamstow branch
Please stay away from this company or instruct them with caution. Information was misrepresented to me when I handed over my property for let, they advertised on conditions I was not aware about and the whole process dealing with them was very distressing involving dishonesty and lies.After deducting their commission they also deducted unauthorised amounts that was not agreed, this included making up figures and deducting the same from the money they were required to transfer into my account. They refused to send across a statement when requested and I knew the money they paid was less than what was agreed, had to go through much stress to obtain this, when I did receive the statement, it included deductions that was never agreed and part of the money taken was a made up amount. If you do use this company (which I strongly advise against) check your statement once they deduct thier commission. The first time I used them Β£500 was dishonestly taken from my money, a sum that was legally mine, was shocked when I noticed this. The second time monies was deducted again with false information on the statement. On both occasions I had to request the money back, the Β£500 was returned, the other amount involved me going through a complaint procedure which was biased with no proper investigation. This company were dishonest and incompetent in their dealings with me. To get my money back took months. It's a repeated pattern with them so be cautious it's not worth the stress. It is the worst experience I have had and I will not recommend the company at all.
Uche Β· 30 December 2021
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1/5
TrustpilotWould give them 0 if I could
Would give them 0 if I could. They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property. They have ignored our boundaries as tenants, ignoring our requests to only do viewings on certain days. They show up whenever they want, claiming they have contacted us when in fact theyβre have not. Absolutely ridiculous.
Victoria Β· 19 August 2023
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5/5
GoogleGreat service from all the staff with a special thank you to Claire. She went above and beyond and was always at the end of the phone if needed. We would definitely use them again and will be recommending Bairstow Eves Radford to friends and family for future moves.PositiveProfessionalism
Chris Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotBairstow eves is the best
My wife and I are new to this country, and finding a home was a long and difficult journey for us. We visited many letting agencies, but unfortunately, none of them were very supportive or helpful. Eventually, we decided to give Barstow Eves Southend a try, and that decision truly made all the difference.
Najmul Β· 16 December 2025
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5/5
Google100% would recommend Bairstow eves Radford to anyone who is wanting to move house! The service and communication has been absolutely fantastic, the best Iβve ever had from an Estate Agents.
Gemma in particular has made the process so stress free and actually really enjoyable. Such a different experience to what I had before with a different agency. Sheβs actually made me excited to go through this process.
Looking forward to completing on my property very soon.
Becca Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotHORRIBLE EXPERIENCE with Bairstoweves BARKINGSIDE Caernarvon Drive.
Horrible Experience with Baristoweves barkingside branch. No ethics or professionalish in any of thier agents, there is no transparency! Few things we observed:1. They over-estimate house prices for sellers just to trick them into choosing them.2. They dont even pass buyers offer to sellers, we had to revise our offer after the bank down valued the property much lower that thier asking price, and they removed it from sold stc without even informing us.3. There is no transparency whether they even informed the sellers about the down valuation from bank because this would highlight how inaccurately they had valued the property in the first place. There is definetly major blunder with their valuation process.4. Caernarvon Drive, Clayhall, Ilford, Essex IG5 came to market for 450k, reduced to 425k and then they accepted offer of 40*k and the bank valued it to 3*5k.5. There is never any formal email communication, they deal with things over call and half heartedly.6. Most of thier sales falls through because of this unprofessionalism.There is much more so I would suggest sellers and buyers to not fall into thier trap.
Sushma Β· 4 November 2021
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5/5
GoogleThank you Richard, Claire & Jodie for all your work on our behalf - you made the whole experience from start to finish easy & clear. Thank you for your professionalism & guidance throughout the process of selling our property - I would 100% recommend your team to represent my family & friends in the future
Julie Β· 25 October 2019
Agent replied Β· 23 October 2024
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
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1/5
TrustpilotPoor after care service
Initially, my experience when renting the property was very smooth, and I appreciated the support provided in finalizing the tenancy agreement. However, after moving in, I encountered several maintenance issues which were reported promptly. These included a leaking pipe under the sink, an oven that was not properly cleaned or functioning, and later, the discovery that the boiler was not supplying hot water.
Mushfiqur Β· 11 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.