Bairstow Eves Coventry reviews

★★★★★ 1/5

Trustpilot

Cannock branch - totally useless

Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.

Peter · 26 October 2021

★★★★★ 2/5

Trustpilot

The people at Bairstow are very…

The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.

Annie · 21 October 2021

★★★★★ 5/5

Trustpilot

Banbury Sale

We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .

Paul · 24 September 2020

★★★★★ 5/5

Google

I had a fantastic experience with them, very lovley very professional team, Liam has helped me so much in my experience with moving in and all my paperwork, highly recommended anyone who is looking to use them todo it, thank you so much!

Jakobi · 22 June 2022

★★★★★ 5/5

Google

Amber Johan Lily Jack Big thanks for good coordination & arrangements!

Kanaga · 22 September 2024

★★★★★ 5/5

Google

Thank you to the team at Bairstow Eves in Coventry for successfully selling our property. The current market is tricky to navigate and they provided good communication with our buyers, thinking outside the box to resolve challenges as they arose, which ultimately ensured our sale made it to completion.PositiveQuality

Susanna · 22 June 2021

★★★★★ 5/5

Google

Good and responsive staff . It was a smooth handling by Lilly & Eilish.

Anisha · 24 July 2024

★★★★★ 1/5

Trustpilot

Misleading ads regarding road noise

I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.

David · 10 August 2021

★★★★★ 5/5

Google

Used Bairstow Eves Coventry to find tenants for my property. Excellent service from start to finish. Cara and Zee went above and beyond. Made the whole experience easy. I would, without doubt or hesitation, recommend them to anyone looking to let a property.

Rs · 24 June 2015

★★★★★ 5/5

Google

My partner and I just rented a property from them and the process was good. We were supported throughout.

Saravjeet · 22 April 2024

★★★★★ 5/5

Google

I have contacted Baristoweves for rent a home near coventry. Ms.Fae handle whole procedure. She is very suportive all thr time in the process.They gave fantastic service for us. Thanks a lot.

Rasika · 22 June 2023

★★★★★ 5/5

Google

My first time with Bairstow Eves and it has been a wonderful experience so far. They are always keen and happy to help with any issue. All the staff there are professionals.

Michael · 22 June 2023

★★★★★ 5/5

Google

Bairstow Eves staff have been very helpful and informative from the outset of my rental experience. They are quick to answer questions and respond to and resolve any issues that have arisen. All the staff are polite, friendly and professional.PositiveResponsiveness, Quality, Professionalism

Caroline · 22 June 2022

★★★★★ 5/5

Google

Very good service and very neat and fine house and most especially good service from one of there staff Jack

DJ · 23 March 2024

★★★★★ 1/5

Trustpilot

Unprofessional

I call Bairstoweves regarding a flat that was advertised for less than 24h ( after 5 pm, and I called 09:40 am) They did not even ask me which flat I am enquiring about or the area, she just told me that is not available and hang of the phone. They either do fake advirtasement or judge people by their accents, sad and shameful.

Mary · 7 June 2023

★★★★★ 1/5

Trustpilot

BE Purley, Incompetent, Irresponsible

Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.

Anand · 30 June 2021

★★★★★ 5/5

Trustpilot

I was happy with the service i…

I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.

Temitope · 29 April 2024

★★★★★ 5/5

Trustpilot

Bought a house…

Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..

SOM · 13 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience with the Biggin…

Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.

Carl · 31 May 2023

★★★★★ 5/5

Google

We have a leak on our property causing a ridiculously high water bill, Stacey sorted everything, Severn Trent, Building managers the lot. and in good time too. very professional very fast. couldn't of asked for more from herPositiveResponsiveness, Quality, Professionalism

Nathan · 24 August 2022

★★★★★ 4/5

Trustpilot

The sale of our house…

The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.

D · 17 October 2021

★★★★★ 5/5

Google

Recently applied for a property with Bairstow eves and was all made very smoothly by Amber from start to finish !!

J · 22 February 2024

★★★★★ 5/5

Google

Great support from Eilish, making sure the contractors were following up with us to fix our showers. Very prompt and helpful.

Martina · 22 February 2024

★★★★★ 1/5

Yell

Unprofessional, rude staff , no respect

To whom it may concern, I am writing this to complain against SHOANN an employee working in your company . I received a call from her on 24/05/2021 at 1:15pm and I noticed that she is speaking nervously, sometimes I felt she is going to insult me during the conversation, challenging me rudely as I tried to explain to her why I want to change the payment of the rent from paying in advance to monthly payments, although I have discussed with the house owner and she said that she don't mind unless I am going to pay on time. SHOANN told me I don't care about what you are doing , I don't care about your studies about your financial status, she really embarrassed me. I think I am a human being and I deserve to be treated in respect , I have my rights to explain my reasons without any humiliation nor indignity

MahmoudK-9 · 25 May 2021