Trusted Agent profile · Coventry
★★★★★
1,146 reviews across 3 platforms
157-159, New Union Street, Coventry, CV1 2NT
Bairstow Eves's office in Coventry, at 157-159, is rated 3.7 out of 5 across 1,146 reviews on three platforms, including 540 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleI was impressed with the way the staff handled the sale of my property and when the initial sale fell through, they quickly responded and within a short space of time the flat was sold and exchange and completion took place.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotGreat service
My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.
5/5
GoogleThe service provided was of high quality, and Jack demonstrated exceptional helpfulness.
Thank you Sai for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHad them round to value my properly
Pushy and persistent to the point I’ve had to block their number.
5/5
GoogleHave had a great customer experience with Lily, Jack and Jordan. Thanks a lot for your professionalism
Imo Enang thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience letting with Jack and the whole team, in within a week!
Thanks Louis for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotClapham Junction Branch - Do not trust this company **Disappointed**
I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.
1/5
TrustpilotLie just to get you Off the Phone.
I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.
5/5
GoogleWe made our first home purchase with Bairstow agency and had excellent service. We were attended by broker Zahida who shared all the information with five star service.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotArrogant & unhelpful
From our experience, the members of staff we dealt with at the Coventry branch were unhelpful & arrogant. We went to a viewing & the agent couldn't answer our questions & spent most of our visit on his phone. After contacting the office to get answers to our questions, we were met with more arrogance & a feeling that they didn't want to help us. We decided not to go to anymore viewings through this branch.
1/5
TrustpilotI have a very bad experience with the…
I have a very bad experience with the letting team and the property management team. They managed my property for four years. since there isn't issue with tenant at the beginning, so they just keep taking my management fee and don't need to do anything. At the third year , tenant started to report boiler not working, it took 6 months for the contractor to get it fixed. Their contractor charged me £500 to replace the heating element 27 Nov 2019 .Provide one year warranty. As it took so long to fixed the problem, my tenant decided to move out in jan2020. The flat was not let out due to covid 19. It was closed up for six months. Then I found a new tenant with another agent. My new tenant only move in a few months and the boiler element break , which is the element that Barstow Eve charge me £500 for. I contacted Barstow Eve begining of Dec 2020 and they insisted that as it is not one of the property they managed , they can't help anymore. They say I need to talk directly with their contractor who fix it. When I spoke to him, he is really irresponsible and said that there is no warranty for his work and blame other factors that cause element to break. My current management agent contractor investigate and told me there is no other factors to cause the elements to burn. It is the poor quality elements itself . I find it very disappointed with the work this contractor done , I find this company very dishonest, overcharged me and provide a substandard elements that only work for six months maximum . Besides that , when my tenant move out , they delay 4 days in carry out the check out for me because of lack of staff and causing me not allow to enter and remarket the property . They say they will charge the four day rental to tenant as tenant has to pay until the day check out is done . Until now , I didn't receive the four days rental as later on they say I need to take tenant to court to claim it back. I am not doing that of course as it is not tenant fault. I left a set of keys for the property management team and they also managed to misplaced it , causing me lots of inconvenience as I need to replace all lock . Never ever trust bairstoweves to manage your property, they only charge you fees and not doing their duty. It will cause you more pain at the end.
5/5
GoogleI have wonderful experience with this agency .they are talking too friendly and politely . I approached Joseph sharman who helps a lot and explains everything patiently .thank you
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleVery efficient, staff are all very helpful and got me moved into the property I wanted in less than 2 weeks. Would highly recommend and use again! Great service!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLost my buyers after 5 months because…
Lost my buyers after 5 months because this company would not ask the vendors of the property i was buying if they would be willing to move out as they had given me a date to wait 4 and a half months because they were buying a new build so I called the company and was told find new buyers the are rude and think they can say and do what they likeI DO NOT RECOMMEND BIYING FROM THEMMansfield branch are dreadful
1/5
TrustpilotCondescending and rude
Scott spoke to me very condescendingly, insinuating I couldn’t afford to purchase the property I wanted to view. He suggested I get back in touch when I secured a mortgage in principle. When I did so he sarcastically said “you’re telling me you’ve secured an agreement in principle already? Since 5pm last night?”. Yes. What’s it to you? Is it so unbelievable to you that I am a motivated buyer with the resources to make a decision quickly? I don’t know how people like him make any commissions. So rude. I’d like to file a formal complaint with Bairstow Eves (I’ll have to find out how) so he doesn’t get away with this kind of rude behaviour. Disgraceful.
1/5
TrustpilotStratford branch Louise is her name
Stratford branch in e15 area her name is Louise and she is by far the worst agent on this planet how she got a job is well beyond my mind. I had my property put on rent and she found the worst possible tenants stinky dirty bengalis who then gave it to other people without letting us know and she never once is 5 years went to check on the condition of my property I give this agent -150 out of 100 most useless agent ever.
5/5
GoogleWould like to say a big thankyou to James Whalley for going the extra mile during my house viewing. Such a lovely guy and very friendly and really appreciate all his hard work. He’s an asset to his company
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSHOCKING COMMUNICATIONS! AVOID!
SHOCKING COMMUNICATIONS! We entered negotiations to purchase a property. When communications began it was a relatively normal process with the back and forth conversation between ourselves, the agent and the vendors. After rejecting multiple offers on the same day. We eventually upped our offer again with a reasonable offer which caused the vendor to keep it on the table and only what I can call "stalling" for time. After us constantly chasing we gave the vendor plenty of patience and time to decide only to be fobbed off by the agent with "We can't get hold of the vendor" or "the vendors need to have a conversation". We were promised a decision multiple times on different days only to be left waiting. A few calls to update us out of professional courtesy from the agent would have been sufficient. After a week and a half they finally called and rejected the offer we had on the table only to sell it the same day. It appears they were stalling for a better offer, making us the backup plan. We'd have much rather the transparency and told from the start that our offer would be considered if no better offers came forward. Instead we kept being put off with various excuses which seemed strange at the time. A lot of people would just say that's life, move on which we have. There's plenty more properties out there! However I just wanted someone to know about our unpleasant experience as I wouldn't want others to go through it. Don't get me wrong a lot of the control is in the vendors hands which is fair enough but now I'm inclined to believe the estate agent was also in on it. A carrot on a stick comes to mind.Once again we were made to feel like a backup plan! If we feel this uneasy during negotiations, I don't have much confidence in completing a purchase with them. What happened to honest ways of negotiating and doing business nowadays!?
5/5
GoogleZee and her team were very helpful and best reacted to our needs. They understood us on a personal level and did their best to find us the right apartment. I recommend Bairstow eves lettings with all my heart.
5/5
GoogleAbsolutely brilliant customer service and very helpful. Thank you for you help to all involved our move was so smooth and could not have gone any better. Never an issue with any questions we had always answered and with great detail. professional in all areas.PositiveProfessionalism
Thank you for taking the time to leave us this fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCon artists
DO NOT USE. I used them to rent out my property it was agreed 1/2 month payment for finders fee. When I received several hundred pounds less. They had only given me bottom copies to sign tenants agreement etc. I trusted the manager Jason Hatton & lettings agent Freddie Wealand they are both dishonest untrustworthy people. Mr Hatton promised to get me back my £ or he would “pay it out of my own pocket “ yet another lie he simply passed it on to a line manager whom said I signed the documents & tough basically.I was told that their nickname in the agents circle is B’std Thieves not Barstow Eves well that’s a nick name well suited
1/5
TrustpilotTruly an awful experience
Truly an awful experience, they got me to sign the contract and even told me to put the utilities into my name, then informed me the current tenants were not leaving. When I asked for my holding deposit back they promised it within 3 to 5 days and on the 6th day I'm still waiting. You'll understand why estate agents have such a poor reputation once you deal with these guys. Avoid at all costs if you value your sanity. Truly awful experience
1/5
TrustpilotExpect awful experience with Bairstow Eves
Awful experience dealing with these cowboys as a landlord and my tenant also had a regretful experience with Bairstow Eves.I was pressurized to sign ToB that is not readable, tenants were not properly inducted on the property and had to experience days of electricity blackout due to not informing the tenant on how to manage the electricity payments. Refused to handover my property after 3 terminations of the property management notice.Deducted monies unjustified and illegally from rental income.I have had to refer to them to the property ombudsmanIf you are having any issues with them make a complaint with the property ombudsman to get things right.
5/5
TrustpilotHighly reccomended
Hi, I found Megan extremely helpful, she answered a lot of my questions promptly and kept in contact with me whilst I was making my application to make sure I was happy with everything. Thanks Megan
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Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Coventry won Platinum.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
