Trusted Agent profile · County Durham
★★★★★
2,174 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, County Durham, DH1 3AQ
Reeds Rains's office in County Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,174 reviews on two platforms, including 215 Google reviews rated 4.5.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
GoogleRecently sold our house through RR and we were lucky enough to get a sale on the 1st viewing. From the start Tony Hunter was great, a pleasure to deal with and always happy to support.
Dear Paul, Thank you for leaving such an amazing review for our Sales Manager Tony! It has been a pleasure assisting with your property and we hope you would choose us again in the future. All the best, Libby
1/5
TrustpilotWorst agency I have come across
I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!
Hi Ken,Sorry to read your review - we would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotThank you all for all your hard work…
Thank you all for all your hard work you are an amazing team
We are so happy to hear such kind words about our team's hard work. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
Trustpilot4 Willow Grove
We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Simon and Kurtis were able to provide you with the exceptional service you deserve. We are proud to have such talented individuals representing our company. Thank you for sharing your feedback; it motivates us to continue providing the highest level of service to all our clients.
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
GoogleAny doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome. A big thank you to Gemma and to Lucy and all her team in the Durham Office.
Thank you very much for your kind review Marian, If you need anything in the future you know were we are :)
5/5
GoogleI would Highly recommend Reeds & Rains in Durham, especially Stacie, Jasmine and Jennifer, they have always been polite, always willing to help and understand my needs. From the very first day I told them what kind of tenant I was looking for, so they were more than willing to do their best, they actually found my ideal tenant and they are more than happy in their new home. They didn't stop there, they arranged for energy certificates to be updated, insurance if I needed it, at no time have I felt pressured to say yes. Absolutely more than 5 stars *****+ Well done girls
Shirelyann, thank you so much for your feedback. We are delighted you are happy with your tenants and that we were able to get things moving so quickly. Please do not hesitate to contact us should you need any further assistance in the future.
5/5
GoogleGreat experience with Reeds buying my first home. A special thanks to Deb who was amazing throughout and always went the extra mile for me. So grateful for her help. The team were always happy to help, I couldn't fault them at all. ❤️
5/5
TrustpilotMy property at Leyland is being managed…
My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!
Hello - Thank you so much for taking the time to write a positive review, we're always happy to hear our team in our Chorley branch is providing a great property management service. We will be sure to pass on the good words!Many thanks,Reeds Rains
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotReeds Rains Woodseats - Angela is a star!
Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!
Hello Rosie - Thank you so much for taking the time to write a great review, we're so glad Angela and our Woodseats branch provided you with a great service, we'll be sure to pass on the good words. We look forward to hearing from you in the future!Many thanks,Reeds Rains
5/5
TrustpilotThanks for excellent service and…
Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin
Hi Khaga - Thank you for taking the time to write such a positive review, we will be sure to pass on your kind words to the team.Many thanks,Reeds Rains
1/5
TrustpilotExtremely Disappointing and Stressful…
Extremely Disappointing and Stressful ExperienceI had the worst experience with Reeds and Rains. The property was listed on the market for £850 per month, but we agreed on a rent amount of £800. I paid the advance rent of £800 to Reeds and Rains, and I was instructed to pay the security deposit directly to the landlord. All parties signed the tenancy agreement at the agreed amount of £800.We moved into the property with all our belongings, but just two days later, Reeds and Rains contacted us, demanding that we re-sign the contract for £850. They have repeatedly threatened me and my wife, saying that if we do not sign the contract at the higher amount, we would have to leave the property. This has caused tremendous stress for myself and my family.With over 150 years of experience in the UK market, I never expected such unprofessional behavior from Reeds and Rains. I am extremely disappointed and would not recommend this estate agent to anyone.
Hi Melvin,Thank you for your review - we would like to investigate this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotExcellent support and service
Excellent support and service, would strongly recommend
We are so happy to hear you had such a positive experience with our support and service. We truly appreciate your recommendation. Regards, Reeds Rains
1/5
TrustpilotDO NOT RENT FROM THIS COMPANY!
DO NOT RENT FROM THIS COMPANY! I am a teacher and work full time and am a professional person in every aspect. I rented a property and when I moved in it was filthy and I discovered fleas in the carpets as the previous tenants had kept cats against the rules of their tenancy agreement. The inventory they gave said the property was in "good, clean condition" throughout. It was disgusting. I contested this straight away. Nobody ever got back to me to address these issues or offer support. I have now been given an inventory upon moving out which shows the damages and obviously says I have caused them. Whilst I was living there their contractor came out to collect a quote for new carpets which had been damaged by the cats and to keep that money from the previous tenants' deposit. There is some kind of scam going on because they provide you with a copy of the inventory which says it is in great condition but are obviously taking money from people's deposits each time. I think they hope most people will give up pursuing them for money in the end if they make it difficult but I intend to go all the way to the property ombudsman and take legal action if I need to. I have sent photos taken the day I moved in, all emails sent and received to local branch for investigation. They were sent tracked and tracking shows they were received two weeks ago but I have yet to hear a thing. Meanwhile my deposit gathers interest in their account whilst they recieve rent from a new tenant. Thoroughly corrupt. Pontefract branch.
HI Miranda, sorry to hear this. Could you let me know which branch you were dealing with so i can look into this further. Kind regards Emma
1/5
TrustpilotDiscrimination
After seeking advise from CAB I’m completely and utterly appalled I have been discriminated against due to being on Maternity. Been made feel terrible because of my personal circumstances. I’m absolutely furious and upset to say the least. I have had to move due to Marriage Breakdown. And move in with my parents with my young baby.I was offered a house providing my mum made the payments. - can I not be trusted? The rent was then put up from £525 to £540! So basically I’m being held to ransom! The reason I need to move so quickly is because my Dad has Cancer and is being treated with TB, as a result my 3months old baby is not vaccinated.Sorry..... I’m not that desperate. The house wasn’t even decorated to a high standard. Still required a lot of work in the garden/painting.It’s not the only estate agents that have made me feel like this, it is a disgrace how you are treated because you have to claim benefits until I go back to work.Everyone is tarred with the same brush! People who has abused the system have ruined it for people like me! Just need abit of help so I support my daughter and I. I wouldn’t mind but I could provide a guarantor and three months rent upfront. On a positive note, Janet (who works at the Pemberton Branch) is so nice! She went above and beyond for me. Just a pity her colleagues aren’t the same!
We are sorry to receive your feedback and would like to reiterate that we do not discriminate against tenants in receipt of benefits and that many of our properties are available to tenants who may be in receipt of housing benefit; whether a guarantor will be required will, however, depend on the financial circumstances of the tenant as a whole. At the time of your viewing, as you mention, the property was in need of further work and had not yet been valued for rental purposes nor was it available to rent. The rent quoted to you by the landlord was based on an estimate and on the condition of the property at that time. Following substantial improvements to the property since your viewing, and a formal valuation of it, it was placed on the market yesterday at a rental price of £545 pcm ; reflecting the rents charged for similar properties in the area. If you remain interested in the property we suggest that you contact your local team again who will be more than happy to support you in your application or in finding an alternative property for you.
1/5
Googlethey do not deserve any stars. they allowed the house i purchased to put on the market without an updated electrical certificate. i went back to them to complain as there was meant to be a new bathroom, it was never finished off by the selling vendor. a month after moving in the water came through to the kitchen from the bathroom which caused the kitchen ceiling to cave in. i went back to this branch and a week later they told me to get stuffed and to go back to my solicitor who is connected to reeds and reins, the solicitor told me to get stuffed after they looked at it for a week. i have since found out that the electrics should have been redone by the seller before putting on the market. I asked for a surveyor nobody got back to me. the electric box is plastic, in a cupboard made of combustabal material and there several pairs of wires, platted together and not placed inside the fuses properly. my house is GLENFELL waiting to happen, I hope they do not get any buyers until they resolve and take responsibility for their part in coning me out of my inheritance. when i got the keys to the house i was informed that the windows had been smashed in. I found out from my neighbours that they were done several months previously. Apologise and i hope you loose all sales after people have seen the truth about how you have treated one buyer.
Dear Fran, I’m truly sorry to hear about your experience with the property purchase in April 2024. We understand how important this process is and appreciate your feedback. We always encourage buyers to conduct thorough due diligence, including hiring a surveyor and obtaining reports from electricians or plumbers. It's unfortunate to hear that you encountered issues with the sealant around the bath after completion. I understand the previous owner offered to send a contractor to help, and I'm sorry that didn't work out. Regarding the EICR, while it's not a legal requirement, we always recommend that buyers ensure the electrics are safe. We did our best to communicate your concerns with the previous owner and suggested you reach out to your solicitor since the sale had completed. We genuinely care about our clients and their experiences, and I regret that we weren’t able to provide a more satisfactory resolution in this case. If you wish to pursue this further, we’re a member of the Property Ombudsman Scheme and can guide you on the next steps. Thank you for bringing your concerns to our attention. Best regards, Tony Hunter Residential Sales Manager
1/5
TrustpilotNot had a great experience with this…
Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself. I have also later found out that although the ad for the house sale said Council Tax Band B it is actually a C so, these should not happen as its all extra cash for the purchaser
Hi Kelly,We understand your frustration with the experience you had. It's important to us that our clients feel informed and supported throughout the home buying process. We'll like to investigate this further for you but will require more details. You will receive a request directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotOutstanding service from Katie!
I cannot praise Katie Davis- Smith highly enough. From start to finish she was absolutely amazing, professional, approachable, and always there to answer any questions or concerns we had. She kept us informed every step of the way and made what could have been a very stressful process so much easier to manage.
We're happy to hear that the support provided was so helpful. It's wonderful to know the process was easier to manage because of the guidance you received. Thank you for your positive feedback! Regards, Reeds Rains
5/5
GoogleA Big thanks to Deb and the team for making the purchase of a property as smooth as possible with great communication throughout. Would highly recommend!!
Thank you Ryan, I am pleased you experienced great service from Debs. Many Thanks, Charlotte Zunjic - Senior Lettings Negotiator
5/5
GoogleI highly recommend Reed Rains. Sarah was outstanding!!! From our initial conversations and throughout the whole process, Sarah was extremely professional and helpful. She looked after our request and swiftly came back with the answers to our needs.
Dear Elizabeth, Thank you for taking the time to leave a review for me. It was a pleasure to help with your families move, All the best for the future in your new home. Many thanks Sarah
5/5
TrustpilotSelling my house - Simples!
Reeds Rains Pontefract staff have been excellent. They've kept the system smooth and simple from initial meeting, through to photo session, to arranging viewings and second viewings, and achieved a very good price for my property. An excellent team:thanks to Elise, Ash and Vicky, not to mention Sarah who worked on the marketing brochure. Well done.
Happy we made it smooth sailing for you!
3/5
TrustpilotGood staff, but poor external partners
The Reed Rains staff are professional and helpful.They do have a problem with the company they are partnered with to do identity checks, Landmark. From the payment link not working properly, I couldn't view the privacy policy and access the payment screen, to receiving payment reminders every day (six and counting) even after they sent me a receipt for my payment. The Landmark help line didn't reply to my query and Reed Rains staff responded but didn't make a difference.As is often the case good frontline staff are let down by poor IT or partners
Hi Michael,We appreciate your feedback and understand your frustration with the issues you encountered with Landmark. We value your business and strive to provide a seamless experience. We will certainly share your feedback with our partners at Landmark to address the concerns you raised. We are committed to working with our partners to ensure a smooth and efficient process for our clients.Regards,Reeds Rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains's County Durham office has 2,174 reviews across two platforms: 215 on Google, 1,959 on Trustpilot (across the whole business).
Reeds Rains Durham City is rated 3.8 out of 5 across all 2,174 reviews, and 4.5 out of 5 on Google from 215 reviews.
Reeds Rains Durham City, 83 New Elvet, Durham City, DH1 3AQ, County Durham, DH1 3AQ.
