Reeds Rains Durham City reviews in County Durham

★★★★★ 5/5

Google

It has taken a very long time for us to buy our very special home in Durham. We have been kept informed of progress by Neil or Debs, even when there was no progress! We credit Debs for her determination and persistence in finally getting our purchase across the line. Thank you all.

Katy · 9 November 2025

★★★★★ 1/5

Trustpilot

Avoid.

Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.

Rob · 3 December 2020

★★★★★ 5/5

Google

The Reeds Rains Durham were wonderful. Tony Hunter and his team took us through the sale process from listing to completion very professionally. They are great communicators, have access to a huge list of buyers and their professional photographer made our property look very appealing Thanks again, Tony

Michael · 12 April 2024

★★★★★ 5/5

Google

Received excellent service from Tony Hunter and the team at Reeds Rains in Durham during the course of our house sale. Very helpful and approachable staff made the process less stressful. Would highly recommend.

Martin · 2 December 2024

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.

Rene · 12 July 2024

★★★★★ 5/5

Google

Such a smooth move in process, quick and efficient with friendly and approachable staff happy to answer any queries! Nothing was too much trouble for them. Thank you so much to Charlotte for all your help

Ruth-Naomi · 25 October 2024

★★★★★ 1/5

Trustpilot

Deposit not returned

Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS

Holly · 15 December 2025

★★★★★ 5/5

Trustpilot

Responded quickly to request for…

Responded quickly to request for information on property and good communication during placing offer.

MK · 27 August 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service , great staff, pleasure to do business with , highly recommend.

Albert · 25 August 2026

★★★★★ 5/5

Google

Recently sold our house through RR and we were lucky enough to get a sale on the 1st viewing. From the start Tony Hunter was great, a pleasure to deal with and always happy to support.

Paul · 9 October 2024

★★★★★ 1/5

Trustpilot

Worst agency I have come across

I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!

Ken · 30 November 2024

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, clear and well organised appointments for viewings.

Ms · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank you all for all your hard work…

Thank you all for all your hard work you are an amazing team

Sharon · 26 August 2026

★★★★★ 5/5

Trustpilot

Fantastic communication

Excellent from start to finish and great to work with.

Katy · 14 September 2026

★★★★★ 5/5

Trustpilot

4 Willow Grove

We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.

Mr · 25 November 2024

★★★★★ 5/5

Google

Any doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome. A big thank you to Gemma and to Lucy and all her team in the Durham Office.

Marian · 10 November 2019

★★★★★ 5/5

Google

I would Highly recommend Reeds & Rains in Durham, especially Stacie, Jasmine and Jennifer, they have always been polite, always willing to help and understand my needs. From the very first day I told them what kind of tenant I was looking for, so they were more than willing to do their best, they actually found my ideal tenant and they are more than happy in their new home. They didn't stop there, they arranged for energy certificates to be updated, insurance if I needed it, at no time have I felt pressured to say yes. Absolutely more than 5 stars *****+ Well done girls

S · 10 November 2019

★★★★★ 5/5

Google

Great experience with Reeds buying my first home. A special thanks to Deb who was amazing throughout and always went the extra mile for me. So grateful for her help. The team were always happy to help, I couldn't fault them at all. ❤️

Gabrielle · 24 July 2025

★★★★★ 5/5

Trustpilot

Keep up the good work

They know their job and are reasonably priced

Ray · 21 September 2026

★★★★★ 5/5

Trustpilot

My property at Leyland is being managed…

My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!

Taryn · 9 October 2019

★★★★★ 5/5

Trustpilot

Reeds Rains Woodseats - Angela is a star!

Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!

Rosie · 25 September 2019

★★★★★ 5/5

Trustpilot

Thanks for excellent service and…

Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin

Khaga · 18 August 2019

★★★★★ 1/5

Trustpilot

Extremely Disappointing and Stressful…

Extremely Disappointing and Stressful ExperienceI had the worst experience with Reeds and Rains. The property was listed on the market for £850 per month, but we agreed on a rent amount of £800. I paid the advance rent of £800 to Reeds and Rains, and I was instructed to pay the security deposit directly to the landlord. All parties signed the tenancy agreement at the agreed amount of £800.We moved into the property with all our belongings, but just two days later, Reeds and Rains contacted us, demanding that we re-sign the contract for £850. They have repeatedly threatened me and my wife, saying that if we do not sign the contract at the higher amount, we would have to leave the property. This has caused tremendous stress for myself and my family.With over 150 years of experience in the UK market, I never expected such unprofessional behavior from Reeds and Rains. I am extremely disappointed and would not recommend this estate agent to anyone.

Melvin · 4 November 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM THIS COMPANY!

DO NOT RENT FROM THIS COMPANY! I am a teacher and work full time and am a professional person in every aspect. I rented a property and when I moved in it was filthy and I discovered fleas in the carpets as the previous tenants had kept cats against the rules of their tenancy agreement. The inventory they gave said the property was in "good, clean condition" throughout. It was disgusting. I contested this straight away. Nobody ever got back to me to address these issues or offer support. I have now been given an inventory upon moving out which shows the damages and obviously says I have caused them. Whilst I was living there their contractor came out to collect a quote for new carpets which had been damaged by the cats and to keep that money from the previous tenants' deposit. There is some kind of scam going on because they provide you with a copy of the inventory which says it is in great condition but are obviously taking money from people's deposits each time. I think they hope most people will give up pursuing them for money in the end if they make it difficult but I intend to go all the way to the property ombudsman and take legal action if I need to. I have sent photos taken the day I moved in, all emails sent and received to local branch for investigation. They were sent tracked and tracking shows they were received two weeks ago but I have yet to hear a thing. Meanwhile my deposit gathers interest in their account whilst they recieve rent from a new tenant. Thoroughly corrupt. Pontefract branch.

Miranda · 20 June 2019