Pattinson Durham reviews in County Durham

★★★★★ 1/5

Trustpilot

Law abiding citizens on universal credit refused

I enquired about a 3 bed property. My husband works fulltime and we have two young children and we are on universal credit. I was told that the landlord would not accept anyone on universal credit. I rang the agent to clarify that we couldn't even apply for the property because we are receiving universal credit. The agent said that they were sorry and it was the landlord's decision. We have always paid our rent, we have clear DBS checks we haven't ever had a speeding ticket and we would have had good references from our current landlord. I thought discriminating against DSS is unlawful.

L · 30 April 2021

★★★★★ 1/5

Trustpilot

Absolutely not professional and by far…

Absolutely not professional and by far worst auction firm which I have had to deal with it. Cosidering I have bought house previously in auction. I have been misled by the Pattinson by not providing the necesary documents related to the house, considering the 6k of fee which they are getting. I'll add I have emil to the firm. As requested on google reviews by them. Unless they're going to pay the money which I spent.

Baki · 18 July 2024

★★★★★ 4/5

Trustpilot

Experience with Pattinson

My experience with Pattinson was great. Although it started slow , but on review, Helen Widdowson was understanding and supportive and in fact , managed to bring a buyer in , within a week’s time , which was amazing. Thank you Helen and team for getting us sold and move into our new nest. Happy days and best wishes. Rebecca Gill

Dr · 6 October 2021

★★★★★ 1/5

Trustpilot

Poor experience

Poor experience, phones not answered if they want to avoid speaking to you. Inflexible and refused to extend auction date until lockdown ended even though police were refusing entry to the village my property was for sale in - to maintain lockdown rules. Plus I reported the board with web details on missing after only a few days. Pattinsons offered to replace it only when I made a fuss about ineffective marketing of the property - BTW they insisted the marketing was completely effective. I allowed myself to be talked into selling with them despite initial misgivings. Entirely my own fault, should've listened to my gut! I own other properties and am certain they will be seeing no more of my business. I don't feel they are acting for me at all and don't feel in control of the property I own through their online auction process.

Julie · 22 February 2021

★★★★★ 1/5

Trustpilot

Very Rude and Unprofessional

Terrible experience with incredibly rude staff.Not being familiar with auction purchases I rang up hoping for some helpful instruction but instead got through to Vinny Dadhria who was very rude and unhelpful. Further to that once logged into my account they had left rude comments about me in the notes on the property.This is incredibly unprofessional and has ultimately put us off progressing with any purchases with this company.

Ross · 21 October 2022

★★★★★ 5/5

Google

Of the 3 estate agent reps we had visits from, Pattinsons agent showed way more confidence that we could get a quick sale. Pattinsons had a local touch about them. All the staff were professional and pleasant throughout. Most importantly Pattinsons were very patient during the sale process with a buyer who at times became very frustrating. I would have no concerns about using Pattinsons in the future.

Dave · 27 October 2019

★★★★★ 5/5

Google

It has been a pleasure to deal with the team at the Durham branch of Pattinsons, They been very efficient, friendly and good natured helping me through what can be trying time. In particular the house was very well presented. So thanks to David Husbands Kathrin Greensmith and David Gleason. Cheers George

George · 26 October 2022

★★★★★ 1/5

Trustpilot

Feels very scammy

Feels very scammy. The moment we purchased, they sent us an invoice for £10,500 more than we had agreed on the phone with their sales rep, and then immediatley threatened to sue us for the extra money. Was also difficult to get them to send official invoices, but they did send requests for money in emails that were added up incorrectly, causing delays. Expect high pressure sales tactics and no mention of the real fees, which start at 6% of the property price. Do not assume something is true just because they told you it on the phone or face to face. Get everything in writing before you register on their portal.I hope the time i spent on this prevents someone else from being a victim. Im sure i wasn't the first person they played these games with.

Matt · 20 November 2020

★★★★★ 5/5

Google

Myself and 2 other PhD students rented a house with Pattinson. David Gleason was incredibly helpful; patient with our questions and was an exemplar agent to work with. A breath of fresh air compared to a lot of estate agents in Durham! A few issues with contract details and misspelling surnames but promptly resolved. Will be back when this contract is up, highly recommended!PositiveQuality

Brad · 25 October 2020

★★★★★ 5/5

Trustpilot

Smooth move-in!

The renting process was smooth since the start, since the day I contacted them. Our agent Eloise Wallace was very responsive and helpful throughout and promptly replied to all our queries, and honestly made it very easy and simple for us. Moved us in on our desired date :) Would definitely recommend Pattinson!

Sanjana · 31 August 2022

★★★★★ 5/5

Trustpilot

Jamie Millen

Emailed:Hi JamieI would like to thank you for your help and hard work in selling 30 Deanery Street in February 2024.I know that my financial position and the minimum amount I required from the sale made it difficult for you to negotiate with interested parties. Despite the lack of interest, low bids and the constraints I put on you, you did not give up and for that I am grateful.In the end I got a satisfactory outcome and that is down to your persistence and professionalism.Thanks againCharlie Errington

Charlie · 4 April 2024

★★★★★ 1/5

Trustpilot

No heating for nearly 7 weeks

Extremely disappointed. We have been without heating for almost 7 weeks now and seem to be getting nowhere with this company. We threatened to cancel our standing order and still nothing. Unfortunately we have still made payment as we don't think it's fair that our credit rating should be affected, so we'll probably still get nothing done in October as our payment has been made. We contacted them on 31/08 about our heating and water and fair enough, the water got sorted quickly, but my little girl who is unwell has still had to freeze for however long it will take to get this resolved. Looking to make a formal complaint as this is unacceptable. We were promised that someone would come out for our heating last week regardless of if the landlord approved it or not but have had no response since.

Jazzmin · 8 October 2020

★★★★★ 1/5

Trustpilot

Booked at 11am slot for a viewing got a…

Booked at 11am slot for a viewing got a phone call of agent to change it to 11.15 so we turned up at 11.10 and waited no one there so phoned them to be told we had booked 2 appointments (Why would we need 2 ) so missed our viewing all because of your staff not having the commen Sence to change appointment times after phone call then they had the audasity to blame us for booking 2 no u changed it not our fault they wouldn't even own up to there mistake mistakes happen but I'm not happy when u try and blame the other party if this is the attitude they have can u imagine wat hassle they would be if u needed out of them your company needs staff retraining and they need to learn when they have made a mistake I will NEVER try to book another viewing through you again and I'll warn anyone I know against you

Lisa · 21 September 2020

★★★★★ 5/5

Trustpilot

Absolutely amazing staff.

I couldn’t thank this company enough.

Libby · 21 October 2025

★★★★★ 1/5

Trustpilot

Shocking service

I asked to view a property after selling my home. I was asked for an agreement in priciple decision which didn't specify the amount the exact house cost so I rang the bank for an updated one however it was posted therefore I couldn't provide then and there. I really wanted to view the house for sale ASAP. I was questioned about how I could afford a house to that value because my current home was cheaper so I explained I was buying a new home with my current partner therefore 2 incomes. I was then asked for proof of deposit which I explained I didn't have as I'd only sold my home the week before. I was then asked to provide a sale memorandum. I explained if they spoke to hegartys they could confirm the sale however was told this wasn't sufficient to view the house. I was then told if I spoke to their mortgage advisor I could view the house? I'm not interested in a mortgage advisor nor am I being bribed to speak to one to view this house! I have had a text tonight from this third party morgage advisor who has said he has been asked to help me with mortgages. I do not need help with any mortgage!! How on earth would speaking to him qualify me to view a house?The house is in West Rainton so if this is your home you potentially had your home sold as we were very interested. Disgraceful company and came across very condescending. I totally understand you may have time wasters when viewing home however everyone should not be tarnished with the same brush.

Sam · 3 September 2020

★★★★★ 1/5

Trustpilot

They take your money but don't sell your house

The experience from start to present has been completely appaling. I registered with Pattinson in November 2018 wanting to sell my house. I was quoted an upfront cost which I agreed to, but a few days later they told me it was actually higher (after I'd signed the contract). Aside from the fact that I get emails advising there are going to be viewings, I never get any feedback from these. Their only selling tactic seems to be to get the owner to reduce the price. In January 2020 they contacted me stating it would be a good idea to rent the property (seen as they hadn't sold it yet). Reluctantly I agreed and signed a contract which included a rental guarantee in case of no payment. The house also remained on the market for sale. About end of May/June 2020 they started contacting me again with tenant applications, a lot of which had CCJs and no income or no references. I asked if I would still be covered by the rental guarantee to which they replied "no, not in this situation" . I told them I did not wish to rent to anyone with adverse credit or no income or references. Pattinson then advised me to get gas and elec tests and certificates done as they had a tenant who wanted to move in soon. I agreed and sent over the payments quickly to ensure everything went smoothly. The next week they told me the tenant had failed the credit check! Over the next few months I continued to get emailed with applications for people who didn't have jobs or references. And so again I told pattinson agents I didnt wish to proceed. It wasn't until last week (end August2020) when an agent emailed me to ask if I was happy to proceed with a tenant who is a Smoker and Unemployed, that I was told they have cancelled the rental guarantee as of April! So I was never going to be covered by this, yet no one bothered to tell me. Had I known about this I would have NEVER agreed to pay around 700 in work to be carried out for gas and elec certificates, as I would not have wanted to rent my property, specially not through Pattinsons. My house has still not been sold almost 2 years since Pattinson put it up for sale. Clearly they are only interested in getting money from people, because once you've paid they don't care. I emailed the head of lettings whos response was arrogant and you could tell he wasn't the slightest bit bothered about helping or offering any understanding. I am yet to hear back from the branch manager.

Sarah · 26 August 2020

★★★★★ 5/5

Google

Pattinsons were very helpful with my house purchase. If I had any questions they would answer them very quickly and professionally. The staff were also very friendly, which was much appreciated as I was a first time buyer who was very new to the whole house buying process.PositiveResponsiveness, Quality, Professionalism, Value

Kate · 26 October 2022

★★★★★ 1/5

Trustpilot

Very poor service

Very poor service , it took more than month just to complete formalities after paying booking amount, super slow process , very biased service .while other agents do these processes of onboarding tenants in 1week.I was mentioned to take flat in As Is condition, even after one month 1 washing machine was provided ,

Trupti · 16 November 2023

★★★★★ 1/5

Trustpilot

AWFUL

AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole application process took much longer and I was handing in the wrong things without being advised that she was still waiting for the right documents, so I thought I had done everything right! It took longer than any two weeks to get signed up anyways rendering my initial holding fee useless!!! No help at all. I was misinformed when I handed my deposit over that it would automatically be put into a deposit holding scheme where nobody can touch it until I moved out. Well that was WRONG, yes it is in my contract that it is soley down to the Landlord what he does with my money, but I did not get that AFTER they took my money. I emailed for help twice after I left the property to which nobody replied, not even to say they couldn't help! It was stressful enough moving right at the start of the corona lockdown without having any help. What is the point of a letting agency for renters?? I am now stuck in a dispute three months later and I don't think I will get it back. Don't give your customers face to face misinformation about the protection of their monies - just be honest and straight up. I have avoided using Pattinson again just for the fact their customer service is severly sub par, especially at Gosforth. DO NOT RECCOMEND FOR RENTERS.

Me · 29 July 2020

★★★★★ 5/5

Trustpilot

excellent customer service

From the start Elizabeth Williams was very friendly open and honest about the valuation of the property and provided excellent support and guidance. From the Auction side. Ness Mumford has been outstanding, following up issues and keeping me up to date throughout the process. Excellent communication from the start of the process and look forward to smooth sale . I would recommend this company

Ruth · 23 July 2020

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE. These people are useless, enquired once, heard nothing and now they email and text with no opt out everyweek and will not delete my data. They have been flogging the same house via email and text for over a year now, so clearly they can't sell your house. STAY AWAY

Mark · 27 November 2023

★★★★★ 1/5

Trustpilot

Terrible communication

I used Pattinsons for an online auction. I was getting emails and texts to bid on my own property. Pulled house after that felt staff were very short over the phone and didn’t want to listen as he kept happening.

Customer · 9 August 2024

★★★★★ 5/5

Trustpilot

5⭐️ Leanne George, Washington branch

After numerous failed attempts at buying a house we finally found Leanne George at the Washington branch. Leanne was extremely helpful, any request we had for information she was always happy to help, always made us feel welcome and like she could do enough to help us. I couldn’t recommend this lady enough! She made our whole experience a happy, easy transaction. Thanks again Leanne

Sam · 21 January 2020

★★★★★ 5/5

Trustpilot

Brilliant customer service

I have dealt with Sam most of the time. He is very professional, had excellent customer service skills and has always given prompt and helpful responses to any question I might have had.Nothing was ever too much trouble for him.

Gamrs · 6 September 2023