Trusted Agent profile · County Durham
★★★★★
1,252 reviews across 2 platforms
105 Gilesgate, Durham, DH1 1RG, County Durham, DH1 1RG
Pattinson's office in County Durham, at 105 Gilesgate, is rated 4.4 out of 5 across 1,252 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent communication and service
The service we have received from Paula has been exceptional. The communication has been prompt and thorough throughout our sale and nothing has seemed too much trouble for her. Danielle in branch has also been very helpful with both our sale and search for an onward property. Will certainly be using the services of Pattinson in future.
5/5
TrustpilotRecommended Co
Jamie was excellent in assisting us with the auction purchase of our property. The whole auction process seemed daunting but Jamie and the rest of the team were always helpful and guided us through the process.
5/5
TrustpilotI’ve recently been looking for my…
I’ve recently been looking for my forever home and can’t thank Lara enough for being so accommodating and honest. Her opinions and experiences went along way and really helped me with my decisions and doubts. Thank you so much Lara
5/5
TrustpilotHighly recommended
From viewing a property to the offer process and beyond, Pattinson staff were amazingly efficient and understanding. Viewing was 100% in line with the 2020 / 2021 Covid rules and their communication through the offer process was spot on. If they said they'd do something, they did it. If they said they'd call me, they did. What more can you ask for. Thank you so much for everything
1/5
TrustpilotHad a valuation done recently I have…
Had a valuation done recently I have been trying to get a valuation for nearly a week I’ve phoned numerous times and still unable to get valuation also never know a valuation like this only 5mins spent at the property took photos and that was it 🤯
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
1/5
TrustpilotRubbish
Service from start to finish was dreadful.No communication. A simple no chain sale took over 3 months without any reasoning why. Solicitor appointed by them was the same. No communication. When we did get info it wasn’t consistent. 2 grand fir a simple sale, no advertising, no sale board and took forever
Hi Brian. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
TrustpilotExcellent friendly service
From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless
2/5
TrustpilotWould not recommend to a landlord.
Recently found a tenant for my property, told me it was a middle age working family with a home owner guarantor. They then decided they didn’t need a guarantor and added an 18 year old on the tenancy agreement, both without consulting me first. Complained and was basically told nothing they would do and suggested I take out rent insurance if I was concerned.
1/5
TrustpilotWaiting over 4 months for a repair....
As a tenant of Pattinson's for several years now, I am continually surprised at their ineptness, time blindness and inability to follow through with some of the most basic and simplest of tasks.For example - I had a leak in my living room ceiling, which required a contractor to cut round a half metre square hole in the ceiling.Although my landlord is always prompt to agree repairs and Pattinson's have an array of effective and experienced contractors on their books, it all seems far too much for them to organise.I have waited 4 months for the hole to be fixed and I'm still waiting. This unfortunately isn't unique. I'm embarrassed to have guests in my home so i have cancelled Christmas as I have no doubt it wont be fixed by then and I do wonder how the hole will increase my gas and electric costs.The worst.EDIT:Pattinsons have responded to this on the same day but have not emailed me the timeline as stated below. The ceiling has been damaged for 4 months. The delay was caused by Pattinsons and not the landlord or the contractor.
Dear HelenThank you for your review. We always try and attend to all repairs as quickly as possible, although I understand that it can be frustrating waiting for contractors to attend and provide quotes. As discussed on the phone, the landlord has authorised the quote and the contractor has scheduled to undertake the work next week. I have also emailed you a timeline of this repair, which will hopefully demonstrate that the delays have been outside of our control. Please accept our apologies for any inconvenience.
2/5
GoogleOnce they find you a buyer you are left in the dark having to constantly chase for feedback on how the process is going. They only do conveyancing once a week on Wednesdays and if they can't reach your solicitor you have to wait another week and hope for the best. Did not even call to tell me we had completed... Below average at best. Don't ever use the solicitor they tell you to use. They must be getting a kickback because they are equally as useful/useless. At least that's done.... Never again!! PhewNegativeValue
Hi Adam, we are sorry that you have not had the experience we would expect from our team. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? to socialmedia@pattinson.co.uk so we can look into this in more detail.
5/5
GooglePattinsons were friendly, helpful and efficient. They sold the property very quickly which was really helpful. We would definitely use them in the future. Thank you.
1/5
TrustpilotAwful experience
I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents
Hi Gillian, we are sorry that you have not had the experience we would expect from our team. We would take this matter incredibly seriously, given the content of your review, we would like to reach out to you as a matter of urgency. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? Please send to socialmedia@pattinson.co.uk
5/5
TrustpilotDealt with Carly and cannot fault her…
Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.
5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
5/5
TrustpilotThe experience has been smooth and…
The experience has been smooth and stress free,there was no problem in the process.Elosie and the team are superbI will recommend this firm to friends and family.
5/5
TrustpilotExceptional service
The service we received was second-to-none, from the initial phone calls to finalising our lease. Sara, Alison and Stephanie particularly were great. They kept us informed every step of the way, either by telephone or email. Can't thank them enough.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotFriendly and Kind
Carly went above and beyond to help me get a viewing. She called the vendor and persuaded him to let us go within an hour. Carly has a friendly kind manner. I felt at ease talking about what I wanted out of my new home.
1/5
TrustpilotUnprofessional approach
Legal pack sent 2 weeks into viewing. When I asked can I not sell without a electrical safety certificate and sell it as is even though the solicitors said I could Pattinson said its law to have electrical certificate. Long story short wasted my time and very unprofessional. Got a phone call recently from them to say I can sell without....really fuming
Hi Penny. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further
1/5
TrustpilotThe worst experience ever!!
The worst experience ever!! I have bought a property via auction but no one mentioned that it is a retirement property and I am far away from meeting the age criteria. Despite they had my date of birth and knew I am only 21 years old they sent me a contact to sign and changed me the reservation fee of 6k and they doesn't want to refund me. I am ready to sue them for misleading of information and misrepresentation.
We are sorry to learn that you are less than satisfied with the service you received, if you could please email auction@pattinson.co.uk we will certainly provide you with a full response.
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