Pattinson Durham reviews in County Durham

★★★★★ 1/5

Trustpilot

Seller beware! Can't sell if people can't view

I'm a prospective cash buyer trying to arrange viewings on 2 properties up for sale with Pattinson's. They promised a call back last week to sort out some viewings but never did. When I called back today for an update, the person trying to transfer my call didn't realise that I could hear what was being said - the person on the other end couldn't be bothered to take the call and argued loudly with the first person - I could hear it all!! And when she told me she was "having difficultly transferring" so the other person would phone me back directly, what a surprise - still no call back hours later! So unprofessional. So what sort of service are they actually providing to sellers? It's not surprising to me now that the properties have been on the market for many months unsold - not just market conditions with that sort of response.In this case, I guess it's a case of SELLER beware rather than buyer beware!

JMA · 16 February 2023

★★★★★ 1/5

Trustpilot

Avoid this auction agent is involve in…

Avoid this auction agent is involve in fraudulent activities.

Abdulmateen · 13 February 2026

★★★★★ 1/5

Trustpilot

What a waste of time.

What a waste of time.I had an agreement with them to pay a tenancy upfront , then they said it would be better to pay monthly as long as I had a guarantor. So after going through the whole referencing process and obtaining a garantor .They went back on their word and asked for the full tenancy which after the agreement of monthly payments .I was not happy about this as I like to be a man of my word and after eventually agreeing as I had no other choice , was still refused .Wether down to the agents or landlord , my experience was unprofessional and untrustworthy .

Rob · 7 February 2023

★★★★★ 5/5

Trustpilot

Forever home

Just moved into my forever home today. Thank you Alison and Emma for all your help with my bungalow. Patterson's have kept in touch every step of the way and helping with emails and correspondence, I would highly recommend them, Thank you again, lynn

Lynn · 7 June 2024

★★★★★ 5/5

Trustpilot

Very nice service keeps me updated…

Very nice service keeps me updated every time.

Komalpreet · 19 February 2026

★★★★★ 5/5

Trustpilot

From the start of the selling process…

From the start of the selling process Ian Robson was excellent. He put us at ease with his professionalism taking beautiful photographs and videos. He was one of four valuations and my family and I quickly realised we could trust his knowledge and understanding. Within days viewings were being booked in, followed by numerous offers. Ian, Lyndsay Greenwell, Sharon Cummings and Jodi Gooch were in close contact throughout, offering advice and help. Their support was excellent throughout and we had total confidence in everything they did for us. A brilliant team and Lyndsay in particular, with her excellent communication skills, kept us informed every step of the way. Thank you from myself and the family for your support throughout.

Graham · 16 July 2020

★★★★★ 5/5

Trustpilot

Carly was the advisor who valued our…

Carly was the advisor who valued our home in Washington. Carly was not the only advisor to call on the day but we have decided to go with her because of her professionalism and high engagement levels. We trust her opinion on the valuation she gave us and we look forward to progressing as we view other properties.

Jan · 25 July 2023

★★★★★ 5/5

Trustpilot

Sale of 120 brinkburn crescent Wendy has been our rock through this…

Wendy has been our rock through this sale so many ups and down I really don’t know how we could have done this without her invaluable help I’m sure she must have gone above and beyond to help us and for that we are very appreciative and thankful to her a job very well done Wendy

Linda · 12 September 2023

★★★★★ 5/5

Trustpilot

Auction team are very good

Auction team are very good , Janine talked me through the progress and informed me of the great outcome after the auction had finished .

Mrs · 11 September 2025

★★★★★ 5/5

Trustpilot

Great efficient auction

Recently bought an auction property from them, great thanks to Adam Stewart from the Newcastle branch. Very corresponding, a good amount of information in the legal pack which saved me a lot of time, and great negotiation skills with the sellers. 10/10 would recommend.

辻阿燃 · 13 May 2024

★★★★★ 4/5

Trustpilot

Sales progression

I found the office to be dealing with our sale to be very helpful, especially Nicola Vicarage who dealt with our sale from start to finish. Nicola called me weekly to keep me up to date with proceedings, she was excellent at chasing up other parties- especially solicitors who weren’t very good at getting back to us.Nicola was very helpful, friendly and professional

Jan · 19 January 2023

★★★★★ 5/5

Trustpilot

I have dealt with Catalina from the…

I have dealt with Catalina from the Blyth branch and found here verry helpfully polite and she tried her best to resolve any problems or issues I had sorting everything out she got back intutch fast and seemed like she would go out of her way to help me I would definitely recommend patersons to other people looking for property's and would recommend they speak with Catalina as she will do her best to get you in your property as fast as she can I found her to be a really nice and frendly woman

Jamie · 30 January 2020

★★★★★ 5/5

Trustpilot

Lyndsay Greenwell

I visited the Pattinsons estate agents in whickham as I was looking for a new rental for me and my family. The service I received was absolutely astounding, Lyndsay Greenwell ( The manager) and her team were amazing. Lyndsay went above and beyond working around the clock. With us having two children both with disabilities she made sure that the property was suitable and safe for them. I have never received such fantastic and genuine service from an estate agents before. What a lovely team and manager. Thank you so much Lyndsay Greenwell x

Sheri · 21 January 2020

★★★★★ 5/5

Trustpilot

great service

More than happy to recommend Pattinsons. The staff were efficient and friendly throughout and were always willing to go the extra mile. I liked that if I couldn’t get through to the stockton office the call was diverted to their call centre who would send a message. My sale got quite difficult towards the end, but Jan was exceptional in the way she managed the situation and I’m sure her determination ensured a positive result for all parties. I feel sure she must have spent half her time on my sale alone! Special mention to Danielle aswell, helpful, friendly and efficient. Well done and thank you.

Daniela · 6 January 2020

★★★★★ 2/5

Trustpilot

Disappointing service letting flat

Disappointing service to rent out my flat. First proposed tenant had not had previous landlord references verified and was still being pushed through. Another nearly three weeks passed and another tenant found, but caused significant financial loss through their inadequate process and only offered £100 off the fee. Very disappointing and dubious referencing would make me avoid them in future.

Rachel · 30 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Very disappointed with the experience I recently received with this auction house. The agent messed up on a completion date which added unnecessary stress and anxiety on a fast turnaround closure. This particular issue took over a week to sort out. I also asked for critical information regarding the property I was buying pre sale. This was never received. I have since pulled out of the bid and it;’s cost me a lot of money for Patterson Auctions for the lack of communication and mistake. What’s more insulting is they’re not taking any responsibility for the experience I have had with them . My advise is to buy with a regular estate agent and avoid auction houses like Pattersons. I also wished I had read all the other terrible comments on Trusted Pilot first !

Jasen · 17 November 2022

★★★★★ 5/5

Google

I would like to say a Massive Thank you to David Gleason and your fantastic team at Gilesgate Durham branch. From start to finish you have not only been professional but also personal when it came to me having some wobbles. I would most certainly recommend this amazing team and the hard work they put in to make everything run so smoothly. Well done to you all and keep up your hard work. Thank you once again.

Claire · 25 October 2020

★★★★★ 5/5

Google

I've worked with Pattinson for over a year now and they are genuinely some of the nicest people you will ever meet. Lisa is such a pleasure to work with, she will keep you updated every step of the way, is super honest and will tell you how things really are, which I really appreciate. She has worked really hard to market our properties, and find the right tenants for our properties. She really is one in a million! Thanks so much for all your help x

Delakshi · 27 October 2019

★★★★★ 5/5

Google

Great service from all the Team 😄on the Sale of our property achieving the full asking price and the purchasing of our new property with them….always at hand for help and support nothing was too much trouble xx. Keep up the good work x …

Janet · 24 December 2024

★★★★★ 1/5

Trustpilot

If there was ZERO I would give them…

If there was ZERO I would give them that. It doesn't matter to them how many times you call, they take details and won't call you back. Holly and Jason both failed to call back to book a simple viewing?? Then another member of staff advised the local agency would be in touch on the same day and I received NO CALL. DON'T WASTE YOUR TIME trying to get anywhere with this agency. Go elsewhere as they are way too busy to acknowledge you! Utter shambles. Missed out on 2 properties because of their shabby organisation. Never again.

Jyoti · 30 October 2022

★★★★★ 5/5

Trustpilot

Joe Sarin is a STAR!!

I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!

C · 6 May 2019

★★★★★ 1/5

Trustpilot

Awful company do not buy from them

Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 on fees and searches with less than 2 months to find another house or were homeless.Ashington branch.

Aileen · 4 February 2024

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022

★★★★★ 5/5

Google

When purchasing a home on sale with Pattinsons Kathryn was excellent helping me overcome obstacles with my own sale falling through. Her communication with the vendor explaining the delay assisted me to still proceed with the purchase. I would 100% recommend & use if I sell a property in the future.

Becki · 26 October 2023