Pattinson Durham reviews in County Durham

★★★★★ 5/5

Trustpilot

I have been in touch with Carly List at…

I have been in touch with Carly List at the Washington Galleries Branch recently.From my first contact with her, viewing a property with herself, and the follow up contact with her, she could not have been more helpful with the process of buying my next property. She has taken extra time to keep in touch with myself and the vendor of the property I am hoping to buy. She has been very keen, helpful and polite at all times.Thank You Carly, and hopefully I'll be settled in my new home soon.

Stephen · 17 August 2022

★★★★★ 5/5

Trustpilot

Thank you

Just want to say a big thank you to all the staff at Pattinson’s in Heaton.... especially Hayley who has been an absolute star! Without their support I think I would have gone completely mad and probably never got to the point of being able to move house. Thank you for all your hard work

JS · 3 August 2021

★★★★★ 5/5

Trustpilot

The BEST!!!!

Carly List put my house up for sale on Monday, booked 11 viewings by Tuesday morning and sold the house by Wednesday morning. There is nobody more dedicated, invested or hard working than the girls at Pattinsons Washington, if you’re debating which estate agent to use to sell your property let this be your sign, they’re amazing and I can’t praise them enough. Will never use anyone else again.

Rachael · 25 July 2023

★★★★★ 1/5

Trustpilot

Terrible Estate Agent to Work with (West Road Newcastle)!

I put an offer for a property in Newcastle (NE4). I was told that it was the best and highest offer. They asked me to send agreement in principle and then mysteriously wasted lots of time (three weeks)until someone put same amount of offer and their offer was accepted! Everything was very fishy. The staff are miss connected!

Mary · 21 September 2020

★★★★★ 5/5

Google

Great experience with Katie and the team. They came out and gave a no obligation valuation and my house was sold within 2 weeks of being on their books (having been on another estate agents books for 9 months!). In the process of finalising a purchase from Pattinson’s of our new home and again I can’t fault them.

Sheila · 28 March 2024

★★★★★ 5/5

Trustpilot

We have had a brilliant experience

We have had a brilliant experience. Beth couldn’t have been more helpful, any concern or question I had, has been answered straight away. Thank you for treating us so well.

Caitlin · 8 November 2025

★★★★★ 5/5

Google

Great experience with Katie and the team. They came out and gave a no obligation valuation and my house was sold within 2 weeks of being on their books (having been on another estate agents books for 9 months!). In the process of finalising a purchase from Pattinson’s of our new home and again I can’t fault them.

Sheila · 28 March 2024

★★★★★ 1/5

Trustpilot

benlaw grove no longer interested

We were supposed to have a viewing today and it got cancelled 20 minutes before because they misplaced the keys. Absolutely ridiculous after having to leave work early having financial impact. Not to mention a 40 minute drive.It affected another potential sale, who also arrived at the property along with us.And unfortunately has put us off the sale of the Benlaw Grove property.

Mark · 1 October 2024

★★★★★ 1/5

Trustpilot

I asked to go see a bungalow in…

I asked to go see a bungalow in Carville Durham,, but was told no as I had not put my house on the market and I had not had an offer on my property. I told her how do I know if the bungalow is right for us if I don't see it so then I could put my property on the market,,Is this the way estate agent sell property now. Thank for you reply. The bungalow we wanted to view was Oakham drive Carville.

Jaz · 6 November 2023

★★★★★ 5/5

Trustpilot

Fantastic service, thank you!

Chloe and Caitlin have been brilliant throughout the whole process. My property was sold for well above the reserve and the process was so quick and easy. Huge thank you to the team!

Christina · 1 October 2025

★★★★★ 1/5

Trustpilot

Even if you tell them you're not interested, they'll still call you!

We were interested in viewing a property via Pattinson, we saw it and thought it had potential but we were too early in our selling cycle.Instead we asked to receive a property valuation, although this all went according to plan, upon receiving the email valuation this felt different to what was actually said in person and in the end this was a very different experience to the two other property valuations we received.Anyway, we completely lost all confidence in Pattinson on the whole from this experience and asked not to be contacted again. I have now received 4 additional calls from them to 'check in with us' and advise us that we can still ditch our current agency and sell via them. Honestly, would never use them to buy or sell, especially with the pushy sales techniques. A GDPR 'forget my details' request has now been sent because it's beyond a joke to keep calling when you've already been told we are not interested!

MATT · 27 October 2023

★★★★★ 1/5

Trustpilot

Poor Communication & Unsafe Living Conditions

I'm very disappointed with the handling of this issue. I collected the property key on the 4th april 25 and completed my inventory, during which I noticed the boiler/gas system wasn't working. Despite emailing, I received no positive response and had to follow up with a call. It's now been 13 days without gas or heating, and I have a toddler. I was advised to contact Northern Gas Networks myself. Fortunately, a contractor arrived within 30 minutes and confirmed an internal pipe leak. The report has been forwarded to the maintenance team, I sincerely hope this is resolved urgently.

Mo · 17 April 2025

★★★★★ 5/5

Trustpilot

Amazing staff

If it wasn’t for Wendy Burbridge, this wouldn’t be a 5 star review.Wendy is amazing and an absolute credit to the company. I cannot express how greatful we were for her help.However, Pattinsons recommended the solicitors we used who were absolutely appalling. Like I say, if it wasn’t for Wendy, this wouldn’t be a 5 star review and I’d be ranting about how we were stuck with ignorant solicitors for almost a year because of your recommendation!Please do not recommend terrible solicitors. It will only decrease the trust people have in you.

JW · 4 May 2022

★★★★★ 1/5

Trustpilot

Absolute cowboys

Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses on the contract, you can’t stop the management during tenancy tenure. sent a letter Susan Moore and she failed to even get back, horrible company!- replaying to the reply: that’s a lie I can attach the amount of time I’ve email and even sent a formal letter to your CFO Susan Moore. Absolutely shameless!

Sarang · 12 October 2023

★★★★★ 5/5

Trustpilot

Spot on

Pattinsons managed the whole process very well. Notified via text of all viewings which they secured a high number of. Attended the viewings on my behalf which was exactly what I needed.

Tony · 1 October 2025

★★★★★ 5/5

Trustpilot

amazing service

I recently moved into a property in walker using the heaton pattisons branch.This branch specifically Vicki, Hayley and James were amazing! Due to my previous home being demolished i needed to move v quickly, they managed to speed up the moving process and were very supportive.Not only that i got a suprise moving box with various goodies in.The whole experience was fantastic and i will definalty use pattisons in the future ive never had a better move.Thank you so much team from Jonathan Atkins

Mr · 24 March 2022

★★★★★ 4/5

Trustpilot

The 4 stars are almost solely for Maria…

The 4 stars are almost solely for Maria Cires. She kept in constant touch throughout the whole process keeping me informed. There were several considerable delays during this and Maria was extremely patient explaining why and doing as much as she was able to do to move things along. The fees are substantial but I feel Maria went above and beyond her normal job role to help us get to the house we had chosen. She was always on the end of the phone or email and would always respond quickly to any query I had. She was also one of the only people during the last 7 months to keep me relatively calm and sane and helped reassure me at certain times. This has been a ridiculously and unnecessarily stressful experience but Maria has helped hugely in trying to minimise this as much as she was able to. I would fully recommend her to anyone I know wishing to sell or buy as they would be in more than safer hands with Maria.

Betty · 7 March 2022

★★★★★ 5/5

Trustpilot

Jason made the process easy and was…

Jason made the process easy and was always available to get in touch with

Stephen · 4 September 2024

★★★★★ 5/5

Trustpilot

Very professional

I had dealings as the purchaser, not vendor and felt their service was very professional, courteous and that they had my interests in mind as much as their vendor's, which I think builds confidence.Alison was extremely helpful in arranging a second viewing, at short notice, because I am relocating and not at all local; she attended herself.I have had dealings with another Est Agent that had none of the basic information a buyer will want regarding lease, maintenance, ground rent etc, for a property they'd marketed a couple of months. Let down on a viewing too. Pattison was the complete opposite.I would happily recommend Pattison and wouldn't hesitate to use them personally, if I were selling my home in the future.

Elissa · 24 January 2022

★★★★★ 1/5

Trustpilot

Refuse to do anything to help.

They have moved tennants next door to us that are smoking weed blatently in the garden and house while there two kids run riot all day every day,we can’t relax in our own house for the constant banging as they leave the kids downstairs on there own all day while they have sex upstairs that our 14 year old has to listen too,different men coming in and out of her house all times of day and night.We have spoken to pattinsons who have basically said they can’t do anything about it.pattinsons peterlee are an absolute joke if this is the type of people they are happy to move into there properties.It says everything about the company.

Consumer · 25 August 2023

★★★★★ 5/5

Trustpilot

House purchase - Excellent from start to finish :)

I really couldn't have asked for a better service from Wendy at Pattinsons. There were a few bumps along the way which were out of her hands but she consistently chased and provided me with daily updates. Communication was excellent and made me feel at ease when I couldn't get answers from anyone else. Very polite and friendly too - would 100% recommend!!

Gemma · 19 September 2023

★★★★★ 1/5

Trustpilot

if i could leave zero stars i would

if i could leave zero stars i would, they are happy to take your money but absolutely no consistency even taking all the rent one month and didn't even tell me why until it was too late, unset my tenant on multiple occasions, sent me pictures of work that needed doing but not even my house, if you're a landlord do yourself a favour and avoid PATTINESON AT ALL COST THEY ARE WORSE THAN USELESS

Duncan · 22 December 2023

★★★★★ 5/5

Trustpilot

A great team and a job well done ❤️

I had quite a drawn out sale for various reasons but the team at Pattinsons were brilliant throughout the whole process, professional and courteous at all times even when I was getting fractious and frustrated. I can’t praise them or thank them enough, we even ended up getting an offer over and above what we were expecting, and the sale went through seamlessly and quickly

David · 25 July 2023

★★★★★ 5/5

Trustpilot

Excellent service

From the first meeting with Richard who came to value my property, to the interactions with the office team each step was handled very professionally and efficiently. Anita, Stephen and the team are always friendly and communicative to help make the sale to both parties as quick and painless as possible. I’d highly recommend using them.

Richard · 13 February 2024