Trusted Agent profile · County Durham
★★★★★
1,253 reviews across 2 platforms
105 Gilesgate, Durham, DH1 1RG, County Durham, DH1 1RG
Pattinson's office in County Durham, at 105 Gilesgate, is rated 4.4 out of 5 across 1,253 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotLyndsay Whickam - Fantastic service
My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!
1/5
TrustpilotVERY POOR SERVICE AND LACK OF COMMUNICATION
The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now
Hi, Pooja. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
GoogleWorked with Lisa from pattinsons and had most wonderful experience as was looking for a property for myself and partner. She bent over backwards so the move could go ahead and was always in contact from start to end she is a credit to the company and always made us smile ☺ was a pleasure to deal with a good professional whom knew what we wanted and how things went all the way to signing contracts. Thanks Lisa your one in a million hope see you soon. Richie and bibi
5/5
GoogleBoth professionally and privately I have found working with Pattinsons to be very friendly, helpful and knowledgeable. They know their market well and from a conveyancing point of view they know when to call and when not to! In particular David at the Durham branch is incredible; he truly goes above and beyond helping out where he can and offering advice and solutions to most scenarios. Having go to people is important both as a client and as a legal advisor as ultimately it gets the job done and keeps things moving. I would thoroughly recommend them to anyone looking to sell their house.
1/5
TrustpilotOffered on a house
Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking
As explained today in response to your complaint, it is ultimately the decision of the seller who the property is sold to and at what price. You placed an offer however there were several interested parties who were also placing offers. Unfortunately you were not the successful applicant which is frustrating however we have carried out our duties in a professional capacity as agent. Your comments regarding the seller not being advised 'an offer had been accepted' is simply untrue as it is the sellers decision to accept or reject the offer, not the estate agent. I hope this further clarifies your issues raised.
5/5
TrustpilotI sold my property with Pattinsons and…
I sold my property with Pattinsons and was very happy with the process. Ian Robson was my contact and I was happy with his knowledge and experience as he guided me through the selling process. I am using again on another property sale
5/5
GoogleHaving dealt with other estate agents before, Pattinsons were a truly refreshing change! They always returned calls, always did everything to help and never stopped trying to get leads and marketing the property. I never felt that they had decided that I should lower the price or that they should stop trying and the rewards were reaped in the end with a great sale! Thank you Pattinsons!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOutstanding service. I had 3 valuations from very well known agents, however the level of professionalism from Katie Montcrieff and the honestey in regard to my expectations was exceptional. I now live in Toronto in Canada. I had an extremely tight deadline (8 weeks) to sell my house and preserve the money I had made on it over ten years. My initial price for the market was possible however slightly high for the current market as evidence by the volume of research Katie provided. I listened....My house sold in 72 hours, for full ask. A bright star in the industry! And an exceptional estate agents with great communication and updates from Laura Nicholson whom guided us to completion and pretty much acted as an advisor throughout! Good work team Durham!!!
1/5
TrustpilotOverall appalling behaviour and experience, wouldn’t recommend at all
Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.
5/5
GoogleThe team have been very supportive and professional in assisting me with preparing my property for rental and facilitating viewing and shortlisting potential tenants. Communication has been frequent, clear and concise. Katheryn has been particularly good but all the team have been great. This can be a very anxious period for a landlord but I feel well supported by the Durham team.
5/5
TrustpilotGreat service and helped us through the…
Great service and helped us through the full process. Thanks again to the full team.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotSold a property with Pattinson
Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !
5/5
TrustpilotPrompt Sale, great after sales support
The house was sold promptly and advertised in a professional way. The post sales support was very good. Thanks to Wendy Burbridge for all her support there in expediting things. Compared to the sellers agent "a certain colourful stone online company", they were head and shoulders better. Fully reccomend using Pattinsons!!
5/5
GoogleGreat experience with Pattinsons and the team. Always responded quickly to pass any messages on! Kathryn went above and beyond ! I would definitely recommend! Thank you to all the team!
5/5
TrustpilotI can highly recommend Carl Richardson…
I can highly recommend Carl Richardson who has gone over and beyond to help us purchase an apartment. Carl has been easy to reach, very informative, friendly and understanding. Thanks for all your help, Maria
1/5
TrustpilotPattinson's adverise property on their…
Pattinson's adverise property on their platform.
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
1/5
TrustpilotLeasehold flat with significant arrears
We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!Compared to other auctioneers / estate agents this is a lot of money!The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!We explained this to Keith Pattinson Limited.What proceeded was a nightmare! We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!
Dear Ancoats Ltd. After our extensive efforts to assist you with your enquiries following your legal exchange of contracts on the subject property, we are disappointed to read your comments within your review. As previously discussed, we have provided you with the details of process in order to follow the complaints procedure if you still feel aggrieved.
5/5
TrustpilotStockton branch of the company have…
Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.
5/5
TrustpilotExcellent
Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.
1/5
TrustpilotTerrible
I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.
Hi Sabrina, We are sorry you have not had the service we would expect from us. Can we ask you to provide more information, like the property address in question and the email address you registered with us. can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further
5/5
GoogleBrilliant and very helpful in my purchase of my lovely new home especially Zoe who was fab to deal with. Would definitely use again in the future and also recommend.
4/5
Trustpilotletting and auction sale
Pattinson assisted with finding a tenant. Lengthy process although much to do with pandemic. Overall good service. I also sold same property via Pattinson auction. Valuation was higher than what bidders were offering for good number of months each time trying to persuade me to accept the low offer. Finally I was lucky someone bought it at much closer minimum price we had set. I had no hasstles otherwise.
5/5
TrustpilotWent the 'extra mile' on a few occasions
I dealt with Terri at their Blyth Office for my house sale. Excellent service from her and her colleagues. Went the 'extra mile' on a few occasions. Would not hesitate to recommend to others. Used their recommended/'in-house' Solicitors and they were good too. In view of my ill-health I was very grateful to be able to hand things over to the professionals and let them get on with their job without undue chasing or monitoring etc.
1/5
TrustpilotAuction leading to a 3-year legal battle and settlement
In May 2021, I embarked on what seemed to be a straightforward journey of purchasing a property through Pattinson at auction. However, this process quickly devolved into a 3-year legal battle that brought significant financial strain and immense personal stress to my family and me.Pattinson marketed the property as an auction sale with an undisclosed reserve price, only to later sell it to me below this threshold - and the courts later confirming they had no express authority to do so. Despite my commitment to the purchase, including paying a substantial deposit and Reservation Fee, Pattinson failed to complete the sale, and I did not receive a refund until about 2.5 years later after several repeated requests.Throughout this ordeal, Pattinson's representatives, specifically Bobby Myers and Vinny Dadhria, lacked clear, transparent and honest communication. In my opinion, this suggested to me that there was miscommunication at best and/or dishonesty at worst. My own experience, along with questionable practices found in online reviews, raises serious concerns about their business operations.The escalating damages and legal costs forced me to sell my previous home, leaving my family dependent on the support of relatives to avoid homelessness. Additionally, with a significant portion of our funds withheld and rising mortgage rates, our ability to purchase another home was severely diminished, delaying our plans to grow our family.After three years, we accepted a settlement offer from all three parties involved to conclude the litigation, but the loss of time, energy, and the intense stress we endured means that no settlement could ever fully compensate us.Although Pattinson were not entirely responsible for what had occurred, I urge anyone considering Pattinson to exercise extreme caution. If my experience is any indication, the process is fraught with challenges that should be avoided at all costs. If you do proceed, document every step meticulously, including recording all communications, and ensure you have sufficient funds in case legal action becomes necessary.Update: I have been asked to remove my review entirely, or else Pattinson "will have no hesitation in issuing proceedings without further reference". Apparently, my attempt to leave an honest review of my personal experience with Pattinson caused them to become protective of their reputation and have warned me of the potential for further litigation. Therefore, I am updating my review to clarify (1) there were two further parties to the litigation and the settlement was made by all three parties, and (2) Pattinson were not entirely responsible for what occurred.
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