Every review we hold for the Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDurham Branch
The support and help I received from Pattinsons throughout the sale of my house was amazing. They went above and beyond what they had to do and ultimately got my sale pushed through before Christmas. This helped me so much financially and also prevented the family buying my house from pretty much becoming homeless.I can not speak highly enough of Katie and Louise from the Durham branch. Their communication was clear and proactive throughout the whole process. I will definitely be recommending them to anyone of my friends and family who sell their house in the future.Thank you.
Jonny · 18 December 2023
★★★★★ 1/5
TrustpilotThe worst service I have ever received…
The worst service I have ever received from a company. I have never yet been able to ring them, I either abandon trying or e mail them and ask them to call me. Had to have them come back to the house to re-take the pictures. After 4 months the description of the property is still not right, we have given up trying to get it amended. Will exit contract as soon as possible!
Maxine · 19 November 2020
Agent replied · 28 October 2024
Hi Maxine, I'm sorry to hear that your experience has been unsatisfactory so far. Please could you email socialmedia@pattinson.co.uk with more information, including your property address, so this issue can be looked into further. Many thanks.
★★★★★ 5/5
TrustpilotDurham Pattinsons. Thankyou
Pattinsons at Durham have done a superb job in finding a tenant for our property under the most difficult circumstances, with COVID 19. I would like to particularly thank Savid Gleason for all of his hard work and his expert knowledge of the market. He was a reassuring presence. Landlord's or tenants out there- you can't want for better.
Steve · 31 July 2020
★★★★★ 5/5
TrustpilotHonestly the staff are amazing…
Honestly the staff are amazing especially Carly and Kimberly they helped us with everything, as we had some problems but they resolved them immediately, got the price we wanted also within 1-2 weeks, could not recommend enough
Paul · 19 July 2023
★★★★★ 5/5
TrustpilotI like the customer service from the…
I like the customer service from the Durham branch,and the manager Kathryn well organized and nice team.in general I think Pattinson Auction is good and most of the staff are helpful and try their best for customers.
Cole · 17 July 2023
★★★★★ 5/5
GoogleVery helpful and caring company - even managed to put me in touch with a removals firm - really pleased.
Mark · 10 March 2025
Agent replied · 23 April 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotWendy was an absolute godsend as…
Wendy was an absolute godsend as communicator between all involved in my sale. She made sure everyone was on the same page and followed up plans meticulously so there was no delay or miscommunication. Brilliant service and will use again if needed in the future.
Miss · 20 October 2022
★★★★★ 5/5
TrustpilotVery happy with service
Really pleased with the service provided by the Houghton branch, especially Dan. He was fantastic, he went the extra mile with literally everything we needed, would definitely recommend
Senad · 9 February 2024
★★★★★ 5/5
TrustpilotWendy Burbridge was absolutely amazing…
Wendy Burbridge was absolutely amazing from start to finish. She kept us updated throughout, when there were tricky times with the buyer she was able to deal with the situation professionally and amicably. Honestly we couldn’t have done it without her, thank you so much.
Nicola · 8 October 2022
★★★★★ 1/5
TrustpilotWorst Service ever!- Would have rated 0…
Worst Service ever!- Would have rated 0 if that was an option! I had a viewing arranged at a place an hour from where I live. Agent confirmed appointment was still on an hour before but when I got there the agent was not their and the office confirmed no appointment had been made :( Pattinson owe me money for fuel!!!
Vicky · 3 October 2022
Agent replied · 28 October 2024
Hi, Vicky. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotI have just completed my sale on my…
I have just completed my sale on my house I couldn’t of asked for better support. The staff especially Emily and Danielle. If I ever sold again I would definitely use pattisons. Always there to help with problems and questions I needed answering
Lisa · 16 December 2022
★★★★★ 5/5
TrustpilotCan’t put into words how good…
Can’t put into words how good Washington branch is ..especially Sam.She has gone above & beyond to make sure everything runs smoothly with the transactions I have carried out.Great company with fantastic professional staff.Highly recommend ..
Robert · 20 July 2023
★★★★★ 5/5
TrustpilotMy experience with Pattersons was a…
My experience with Pattersons was a positive one, the team guided me and supported me through the sale of my home. I want to thank Nicola in particular for all her hard work.
Sara · 5 October 2023
★★★★★ 5/5
GoogleI had a complicated house sale with a couple of unexpected issues due to the nature of the house construction. Kathryn Greensmith looked cafter the sale for me. She has a very professionsal approach and used her knowledge, skills and patience (I am registered blind and do not live in England) to guide me through the various procedures involved, which I found very re-assuring and helpful. The result was a very successful conclusion with the property being sold at a price rather higher than I anticipated! Pattinsons also managed the property for me for eight years and I always found their property management service to be first class with great attention to detail.
Hugh · 26 October 2023
★★★★★ 5/5
GoogleThis is my first time dealing with Pattinson having tried most of the other local companies and I have to say it’s wonderful, excellent service, always easy to get hold off and an absolute joy to deal with. I feel I have to mention Katie Moncrieff as she was the first person I spoke to there and she has been so helpful, always there whenever I needed her and patient, courteous and quite simply one the best estate agents I’ve dealt with in some 50 years of buying and selling houses
David R Messenger
David · 26 October 2023
★★★★★ 5/5
TrustpilotGreat customer service
It was a difficult sale however Wendy Burbridge was absolutely amazing. She was so supportive and kept in touch every step of the way. We couldn’t have done it without her. Great asset to the company! Thanks again Wendy
Moira · 4 April 2023
★★★★★ 5/5
TrustpilotHuge thank you to Stephen Wilson who…
Huge thank you to Stephen Wilson who sold two properties on our behalf. He went above and beyond in liaising with the buyers and solicitors and I wouldn’t hesitate to recommend him. Thanks Stephen!
Hayley · 19 August 2023
★★★★★ 5/5
TrustpilotExcellent and professional service
Excellent and professional service from the team especially Jodie and Ian who went above and beyond. They made the whole experience of selling our home stress free and easy to understand as they kept us informed throughout the whole journey. Would not hesitate to use again or recommend to both friends and family. Thank you to the team.
Derek · 26 January 2020
★★★★★ 1/5
TrustpilotPoor
Poor, you don't double check an agent by phoning and checking everything is ok then spend hundreds of pounds on a hotel in full,for them to tell you 10 minutes later circumstances have changed.. "no what you mean is you and your team don't speak which has now become my problem and its off the market..." NO PROBLEM IM £300 IN THE RED DUE TO YOUR DISORGANISATION......
Richard · 20 September 2021
Agent replied · 28 October 2024
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with as much detail as possible such as the property address and any contact information you would like to share with us.
★★★★★ 5/5
TrustpilotPattinson estate agent - Washington
Dealing with the Washington branch and specifically Carly has been such an easy experience. She's constantly been accessable and quickly answered any queries we have had. Honestly she has made the process stress free.
Daniel · 25 July 2023
★★★★★ 1/5
TrustpilotAbsolutely abysmal
Absolutely abysmal. No floor plan and then forgot to place the property onto the 3 biggest property websites. Then tried to turn it around by doing what we asked but if they did all the relevant things in the first place why would anybody need to leave a poor review
Ralph · 15 July 2023
Agent replied · 28 October 2024
Hi Ralph. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotWe would like to thank Linda Ritche and…
We would like to thank Linda Ritche and the entire Blyth branch for all the professional advice and support with our difficult sale. You have been very proactive, kind and patient.It's been our pleasure to work with you and we recommend your service to anyone without any reservations.Good luck and success to entire Blyth Team. Agata and Marcin
Agata · 20 May 2019
★★★★★ 5/5
TrustpilotWendy Burbrudge
Wendy in the Sales Progression team was a great support in ensuring our transaction was as stress free and as timely as possible. Wendy was professional, friendly and nothing was too much trouble.
D · 31 July 2023
★★★★★ 5/5
TrustpilotPattinsons at Heaton were fantastic
Pattinsons at Heaton were fantastic! They have been there through every step. As it was my first time selling a house this was a massive help! James from the branch has shown amazing support and regularly keeps me updated and is always available via phone or email for me to ask questions! Thanks guys!
Sarah-Lou · 14 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
