5/5
TrustpilotVery professional
Very professional, Keith was a gentleman and made things very easy .would recommend to anyone .
Trusted Agent profile · Durham
Pattinson Durham reviews
★★★★★
1,253 reviews across 2 platforms
105 Gilesgate, Durham, DH1 1RG, DH1 1RG
Pattinson's office in Durham, at 105 Gilesgate, is rated 4.4 out of 5 across 1,253 reviews on two platforms, including 173 Google reviews rated 4.8. See how it compares with other estate agents in Durham.
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Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGarreth young
Garreth provided all the help we needed to secure an amazing property. Although we found ourselves waiting for best and final offer on our rental he helped advise and calm me at a very stressful time. He was a genuinely nice guy who realy understood the situation we were in we are sincerely greatful for garreth for helping us with our property search.
5/5
TrustpilotLucy was incredibly helpful from start…
Lucy was incredibly helpful from start to finish of purchasing my house. Lynn from the Washington branch was also very helpful when I didn’t realise that Lucy had moved branches, so I effectively had 2 different members of staff looking out for me by the end! Thank you Pattinson, Lucy & Lynn :)
1/5
TrustpilotPattinson estate agents still keep…
Pattinson estate agents still keep emailing me despite me requesting that they remove me from all of their databases due to extremely poor service. Don’t their staff know what GDPR regulations are.
Agent replied · 28 October 2024
Hi Thomas. Can you provide us with some more information, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
4/5
TrustpilotGreat Communication through out the…
Great Communication through out the sale of my property, Kelly kept me informed with viewing and interests, very helpful team. thanks
5/5
TrustpilotTeam Durham very polite
Team Durham very polite, responsive and professional service. Katie has been very helpful in all aspects.Arrived on time, very pleasant and answered all questions we had of her.
5/5
TrustpilotWhat a fantastic company to work with…
What a fantastic company to work with especially Pattinsons Olivia Burke who dealt with all my needs extremely professionally, I can’t thank you enough for an excellent experience.
5/5
TrustpilotSam Coulson
I called regarding an issue with maintenance and also to ask for a document I hadn't received, i spoke with Sam Coulson and he couldn't have been more helpful, he told me how to report the issue but also that he would let the team know I was reporting to to ensure it was dealt with and I had also received the document I had asked for before I even got off the phone!
5/5
TrustpilotPut our last rental property up for sale
Put our last rental property up for sale on Monday 17th January and it was sold on Thursday 20th January. They did all the viewings and was kept in the loop all the way. Thanks Jordan and Daniel at the Washington Branch
5/5
TrustpilotOlivia was in touch with me all the…
Olivia was in touch with me all the time and my home was sold within 2 weeks thank you Pattinsons.Mention to help from Kimberley too.Washington branch of Pattinsons
5/5
TrustpilotPattison Durham 5*
The team at Pattinsons Durham made life very easy to put our house up on the market from the initial phone call to receiving offers, highly recommend!
5/5
GoogleMy experience of trying to sell a property through Pattisons in Durham has been very positive. The staff have all been very professional and helpful. I would certainly recommend others to use this estate agent.
5/5
TrustpilotThe Auction Team were efficient…
The Auction Team were very efficient and although I didn't manage to sell my property via auction I was kept informed of progress every week without fail. All those I had contact with were professional and very pleasant to deal with. Special mention to be made of Natalie and Brooke who were particularly helpful and always very nice to speak to.
1/5
TrustpilotRecent massive decline in services…
After 2 years of using Pattinsons as rental agents they've recently let me down in many ways. They are disorganised and have poor communications in the rental section. My complaints have been belittled and I feel under valued as a client.
Agent replied · 28 October 2024
Hi Janet, we are sorry to hear you have not had the experience we expect from our team. Can you provide the property address or contact information registered with us, like an email address or mobile number, to gdpr@pattinson.co.uk so we can investigate this further.
5/5
TrustpilotCarly List @ Washington has been really…
Carly List @ Washington has been really great to deal with. Fab communication from the beginning and has helped us and kept in touch every step of the way so far :)
5/5
GoogleAnytime I visit this branch I found the staff very friendly and helpful,and good customer service, also the office manager Kathryn is very professional and organize, overall I always receive a good service.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat service from Pattinsons
Great service from Pattinsons, Hayley was very helpful and always responded quickly, ensuring the whole process was as smooth as possible.
5/5
TrustpilotGraham at the Blyth branch is an…
Graham at the Blyth branch is an absolute joy to deal with. He kept me informed throughout with his brilliant personality and warmth it felt like I was talking to a friend! I cannot praise him enough for making a stressful process much more pleasant. I'll miss our chats! Graham you are an asset to the branch and I cannot thank you enough ❤️
2/5
TrustpilotTerrible
I would have given Pattinson more stars but they recommend a conveyancer and I was ripped off. Do not use any solicitor that Pattinson recommend!!! I ended up paying more than double the price that I should have paid. Terrible experience!
Agent replied · 28 October 2024
Hi Donna. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
GoogleMoving house is a stressful time but the staff here were very helpful and professional at all times
Agent replied · 25 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotThank you Pattinsons
Thank you Pattinsons, so easy to deal with! Comminications was great and less than a week turn around and we had our keysShout out to Dean and Cerys Highly recommend
4/5
TrustpilotRachel Ratcliffe was very helpful &…
Rachel Ratcliffe was very helpful & kept me informed of everything thats was going.Thank you for all your help Rachel really appreciate it 🌸
5/5
TrustpilotGreat service
Eloise has been most helpful from the start in getting the tenancy sorted for my mam. Thank you
1/5
Trustpilotshocking website
Awful clunky and dysfunctional website to navigate, put your post code in and basically it searches the UK and gives you the results accordingly, I mean since when has London ever been in NE29...
Agent replied · 28 October 2024
thanks for the feedback, please see the NE29 results https://www.pattinson.co.uk/buy/property-search?Latitude=55.0128152&Longitude=-1.478701&propertySearchType=buy&LocationName=North+Shields+NE29%2C+UK&Radius=1&PriceFrom=&PriceTo=&BedroomsTo=&PropertyTypes=
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Pattinson Durham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
