Martin and Co Cornwall reviews

★★★★★ 1/5

Trustpilot

AVOID, AVOID, AVOID!!!

I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!

Ashleigh · 1 April 2024

★★★★★ 5/5

Google

A very helpful and friendly agency. A special thank you to Tyler Yems who has dealt with a recent issue very efficiently. Always contactable and quick to get back to us with answers. Would recommend.

Sophie · 27 January 2024

★★★★★ 5/5

Google

I was helped by Ruby Stuart while we were trying to find a student house quickly and desperately. She was extremely helpful and made the whole process extremely streamlined for us!!

Ruby · 17 April 2024

★★★★★ 5/5

Google

We had the pleasure of dealing Liam Jefferies from Martin & Co, who was able to help us with our property search in the Helston area. Liam was efficient and professional and guided us through the process. Would recommend to sellers, tenants and landlords.

Emma · 17 June 2023

★★★★★ 5/5

Google

Tyler has been brilliant in supporting with a change in rented accommodation. Really accommodating, patient and understanding which has gone a long way during a stressful time.

Megan · 25 June 2024

★★★★★ 5/5

Google

I recently moved into a property to let with Martin and Co, Tyler was very helpful, making the process easy for both me, and my partner- she was there to answer any questions. Would recommend!

Tilly · 18 January 2024

★★★★★ 1/5

Trustpilot

i have genuinely had the worst…

i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.

Fb · 30 August 2024

★★★★★ 5/5

Trustpilot

Martin & Co in Tamworth have been so…

Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you

Barbara · 17 September 2019

★★★★★ 5/5

Google

Ruby and the team have been amazing, emails and calls answered straight away with clear advice, we have been kept updated on the progress of our application every step of the way :)

Kelly · 17 February 2024

★★★★★ 5/5

Google

Ruby was great - Communicative, helpful, friendly and professional Arranged a viewing with the landlady for a beautiful property in Falmouth which wasn't quite for us, but we have great confidence in hopefully finding the right property through Martin and Co soon !

Charlotte · 17 June 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.

Sarah-Louise · 1 December 2022

★★★★★ 5/5

Google

I would like to thank Ruby, Emily and the entire team and Martin & Co for their professionalism, whilst assisting me with my forthcoming relocation to the Falmouth area. Many thanks again and with great appreciation. Nathaniel Boult.

Nathesbern · 20 October 2023

★★★★★ 5/5

Google

Liam was a very helpful guide and made the application process very easy. Would definately recommend.

David · 3 December 2024

★★★★★ 5/5

Trustpilot

Martin & Co, Bury St Edmunds

Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.

Greeno · 25 February 2024

★★★★★ 5/5

Google

Martin and Co (and in particular Madeline and Verity) have been fast and professional. We needed somewhere quickly in Cornwall and they've helped us through the process. Their communication is always speedy. They've helped us through the referencing too. Moving 300 miles across the country is stressful but they've made this piece of the process pleasant. Thank you!PositiveResponsiveness, Professionalism

Julian · 17 June 2021

★★★★★ 1/5

Trustpilot

Horrible management!

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

A.A · 31 January 2026

★★★★★ 5/5

Google

All the staff at Martin&Co, jake,Emily and in particular Ruby have been brilliant, helpful considerate , a job well done thanks guys

Martin · 24 August 2024

★★★★★ 5/5

Trustpilot

Family orientated company always…

Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.

Sylvette · 27 March 2026

★★★★★ 1/5

Trustpilot

A game of two halves

My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.

Ciaran · 15 February 2024

★★★★★ 1/5

Trustpilot

Most unprofessional estate agents I…

Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!

Vicky · 13 February 2024

★★★★★ 5/5

Google

Been with Martin and Co a long time - trust them a lot, and wouldn’t use anyone else to fully manage my property. Susie is always there to help and answer any questions - great property manager!

Life · 20 October 2023

★★★★★ 5/5

Google

Liam has been so helpful and friendly helping us find the perfect house to rent. He has been amazing with keeping us updated and communicating with us. Couldn’t recommend more!

Ellie · 18 March 2024

★★★★★ 5/5

Google

Liam Jefferies has been fantastic through the whole process along with the rest of the team at Martin&Co!! Highly impressed with their service

Coral · 25 July 2024

★★★★★ 5/5

Google

We've had a great experience with matin and co. Liam was great at keeping us up to date with houses we had applied for and was very approachable towards any questions we had about the properties and the application process.

Eleanor · 22 July 2023