5/5
GoogleAll the staff at Martin&Co, jake,Emily and in particular Ruby have been brilliant, helpful considerate , a job well done thanks guys
Trusted Agent profile · Falmouth
Martin and Co Falmouth reviews
★★★★★
1,403 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,403 reviews on two platforms, including 544 Google reviews rated 4.8.
Reviews
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
Google1/5
TrustpilotA game of two halves
My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.
5/5
TrustpilotFamily orientated company always…
Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.
1/5
TrustpilotMost unprofessional estate agents I…
Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!
5/5
GoogleBeen with Martin and Co a long time - trust them a lot, and wouldn’t use anyone else to fully manage my property. Susie is always there to help and answer any questions - great property manager!
5/5
GoogleLiam has been so helpful and friendly helping us find the perfect house to rent. He has been amazing with keeping us updated and communicating with us. Couldn’t recommend more!
5/5
GoogleLiam Jefferies has been fantastic through the whole process along with the rest of the team at Martin&Co!! Highly impressed with their service
5/5
GoogleWe've had a great experience with matin and co. Liam was great at keeping us up to date with houses we had applied for and was very approachable towards any questions we had about the properties and the application process.
1/5
TrustpilotAvoid Martin & Co Leicester like the plague!
Awful experience from start to finish with Martin & Co in Leicester. Utterly poor Communication was terrible. We were told throughout we’d receive confirmations via email that never happened. Our viewing was cancelled on the day of, with no explanation. We understand this can happen but was then offered another date which was 10 days later!The agent on the phone was like a robot who couldn’t give us a straight answer - it was painful.Then when we arrived at the property, it was a completely different flat to what we had viewed online - same location but a completely different property and was filthy!No apologies or explanation from the agent when we asked - even though he said he knew the images online were incorrect. Nobody bothered to email or call us and let us know?!?Awful experience and will never ever rent or buy a property through Martin & Co Leicester - avoid like the plague
5/5
GoogleEveryone I have dealt with have been so friendly and helpful, especially Liam with the house viewing and helping with dealing with Rightmove! Very happy overall, thank you!
5/5
GoogleThis company has been extremely professional and encouraging in our hunt for a property to let. Their agent Liam Jefferies has been incredibly determined to help us. I would highly recommend them should you be looking for a place to rent.
5/5
GoogleWe have had positive dealings so far with Martin and Co when renting our property. Ruby was especially helpful keeping us up to date with the tenant find process, communicating efficiently and in a timely fashion offering useful advice. Thank you!
1/5
TrustpilotBROKEN POLICIES & HIGHLY UNPROFESSIONAL
THIS IS FOR THE NEWARK BRANCH - NG24 1XPI HAVE GONE THROUGH ALL THE REVIEWS AND I COMPLETELY AGREE ON THE FOLLOWING THINGS:WORST LETTING AGENTS THAT I HAVE EXPERIENCED TILL DATE1- THEY ARE VERY UNPROFESSIONAL WHEN IT COMES TO ACKNOWLEDGING OR RESPONDING TO EMAIL, I HAVE TRAILS OF EMAILS WHERE IN THEY HAVE REPEATEDLY RESPONDED WEEKS LATER AND SOMETIMES EVEN MONTHS LATER.2- THEY WILL SHREWEDLY TAKE AWAY A BIT CHUNK OF YOUR DEPOSIT (SOMETIME THE WHOLE AND EVEN SOME MORE), I HAVE BEEN ADVISED BY SOME TO HAVE TAKEN THEM TO SMALL CLAIMS COURT, I NEEDED THE MONEY URGENTLY SO I DID NOT BUT DONT BE BULLIED BY THEM AND IF YOU FEEL YOU HAVE BEEN MASSIVELY OVERCHARGED, PLEASE TAKE THAT ROUTE YOU WILL NOT COME OUT BAD.3- THEY HAVE MENTIONED "UNFORTUNATELY THEY WILL NOT ABLE TO USE THE CONTRACTOR WE HAD REQUESTED", IT IS NOT IN THEIR RIGHTS TO DECIDE WHICH CONTRACTOR THEY CAN GO WITH. ITS ALL A MONEY MAKING BUSINESS. I HAVE A PROOF OF THEIR QUOTATION AND CAN TRAIL BACK WITH THE ACCOUNTS TEAM OF THE CLEANING COMPANY TO CHECK WHAT AMOUNT THEY HAVE RECEIVED AND DIG DEEP, WHICH I WILL BE DOING.4- AFTER THE FINAL CHECK, WE WERE TOLD ABOUT 3 THINGS FOR WHICH THE DEPOSIT WILL BE USED BUT THEN WHEN THE QUOTATION ARRIVED IT INCLUDED MANY MORE. ITS A SHAME WHAT THEY TAKE ADVANTAGE OF OTHER'S RESOURCES. BAD GOVERNANCE AND NOT BEING BONAFIDE.5- THEY ALSO CHARGED US FOR EXTRA RENT FOR A DAY. WE GAVE THEM ONE MONTHS NOTICE ON THE 8TH NOV STAYING WE WILL LEAVE ON THE 15TH DEC. BECAUSE 15 TO 15 WAS OUR PAY CYCLE. INSTEAD WE SHOULD HAVE WRITTEN 14TH DEC. THEY CHARGED US FOR 15TH WHEN IN REALITY WE HANDED OVER THE KEYS TO THEM ON THE 13TH ITSELF. WE ONLY HAD AN OPTION TO INCREASE OUR CONTRACT BY 6 OR 12 MONTHS BUT THEY JUST TOOK THAT OPPORTUNITY TO GET 16GBP FOR FREE. IT ABSOLUTELY MAKES NO SENSE. SOPHIE WAS RUDE AND FULL OF FALSE PRIDE ON THE CALL.FINALLY, BE VERY CAREFUL. WE GOT TO KNOW FROM THE MARKET THAT THEY HAVE A BAD REPUTATION AND OFTEN REFERRED TO AS COWBOYS.I DONT WANT TO NAME ANYMORE, BUT THE WHOLE TEAM WAS A NIGHTMARE. THEY WILL IGNORE YOU AND ONLY RESPOND WHEN ITS FOR THEIR BENEFIT.BE EXTREMELY CAREFUL.GET IT CLEANED YOURSELF OR SOME AGENCY BUT DONT GIVE THEM THE OPPORTUNITY TO LOOT YOU.THEY TOOK 222GBP FOR CLEANING FROM US, WHICH WAS REDICULOUS.IN A YEARS TIME THAT TOO JUST IMAGINE WOULD THE OWNER PAY THAT MUCH FOR CLEANING IF HE USED HIS OWN PROPERTY.THEIR CONCEPT OF WEAR AND TEAR IS BROKEN AND NEED THE FLAT JUST AS BRAND NEW. JOKE.THIAGO WAS THE ONLY HOPE, ATLEAST HE RESPONDED TO MAILS AND CALLS.
5/5
GoogleMartin & Co. helped me in securing a house in a very tough market, their service was amazing from booking the viewing to submitting paperwork. Joanne was our administrator, and her customer service was fantastic, all our queries were responded to rapidly and friendlily. Fantastic service throughout the entire processPositiveResponsiveness, Professionalism
1/5
TrustpilotLack of communication with me and with…
Lack of communication with me and with people trying to make offers.Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.I complain and ask for an explanation and not an apology - I just get an apology and no explanation.GET YOUR FINGER OUT ITS NOT GOOD ENOUGH
1/5
TrustpilotTerrible letting agent rude and racist…
Terrible letting agent rude and racist mouldy expensive tiny flats. I hope life treat you the same
5/5
GoogleFrom start to finish absolutely brilliant. Thank you to Liam Jefferies who is very friendly, really helpful, answered all my questions and made me feel at ease with the whole process. Cannot wait to move in
1/5
TrustpilotDon’t go with them! We had a living nightmare
We asked them to fix the carpet which wasn’t secured properly but they never fixed it, the house had a damp problem and they were so rude about it, they hired someone to install vents which made the house freezing, the workmen said they had covers for them we could use for when it got cold and they never gave them to us. When we wanted to leave they made us pay an extra months rent (which they blagged with some fine print in the agreement and never really explained to us). So they say you’re on a rolling contract but when you want to leave they will charge you 2 months rent … When we left we cleaned the place to an inch of our lives and they are claiming that the fire alarm is missing, that we haven’t swept the chimney (which we have and we never used the fireplace) and they are saying they want to replace the carpet and we have to pay 300 out of our deposit for that. They are also really rude over the phone
4/5
GoogleHad a great experience with Martin & Co after first being a bit apprehensive following dealings with other agencies. Sarah was extremely helpful, replied to all queries promptly, and made what was in all honestly quite a long, time consuming process for applying/renting much easier. Everything went smoothly and Sarah supervised each step of the process. Would use Martin & Co for renting assistance again!
1/5
TrustpilotNo hot water
We are currently waiting on hot water as our boiler has stopped working. This is day 2 and have made 3 phone calls so far to which we have been told the same thing, someone will call you back. Doesn’t look like we will have any today either. We can’t bath or shower, I have 4 children and am due today to have my 5th. As I was planning on a home birth and using the bath as pain relief I am now extremely anxious as to when I will go into labour. After doing my research I have found out that it is in fact a breach of the landlord and tenant act 1985 to be without heating or hot water for more than 48 hours and after this alternative accommodation should be found which by 4 o clock tomorrow I will be enforcing. Never had this problem before after over 10 years of renting.
Agent replied · 17 June 2024
Hi Rebecca, We're very sorry to hear this. Are you able to update your review to let us know which local Martin & Co office you rent through so that we can assist?
5/5
GoogleWe’ve had a great experience with the letting agents particularly Liam who was incredibly helpful with the application process and making sure it all ran smoothly !
4/5
TrustpilotExcellent Stage 2 resolution
Excellent Stage 2 resolution from the Senior Management team
1/5
TrustpilotWhat's the point having an out of hours…
What's the point having an out of hours phone number if you can't be bothered to answer it?
5/5
TrustpilotSuch Brilliant staff
I'm shocked at the reviews on here! It certainly wasn't my experience! I used the Uckfield office and I could honestly say they could not have been more helpful! I was in an emotional state due to just separating from my husband, they were considerate, kind and SO helpful. They found me the ideal property to rent; the fact that I had a labrador plus I only wanted a 6 month contract was no problem at all. A few days after I moved in, I had a problem with the boiler, I rang then in the morning and at 12 o'clock the plumber was on my door step.I would have no hesitation in recommending them at all. A great team!
Agent replied · 17 June 2024
Hi Jane, Many thanks for taking the time to leave a review. We're very pleased to hear that you had a good experience with Martin & Co Uckfield and they looked after you well when you moved into your property. We hope you enjoy your home! Kind regards, Martin & Co
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