Trusted Agent profile · Falmouth
★★★★★
1,403 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,403 reviews on two platforms, including 544 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
TrustpilotPauline and team were excellent
Pauline and team were excellent. Everything promised, they delivered. very professional and personable. Very pleasant dealing with them all.From viewing the property with Nasreen to Pauline's invaluable guidance and collecting the keys etc with Sharon, the experience has been pain-free and enjoyable. I can trust Pauline and team, and am delighted with their service.I thank the whole team for helping me find that property that I wanted.
5/5
GoogleMany thanks to Jon Sampson for acting on our behalf whilst renting out our property and to Rebecca Salmon for keeping us informed with progress now we need to move back in and for keeping in mind out tight timescale which is very much appreciated.
1/5
TrustpilotRude Agent
The agent was rude over the phone. Wouldn't give us a chance to talk straightaway telling us we can't rent the property. My husband called separately and they made him hold 3 times asking unnessary question like about our kids especially what gender they both are, like what's that got to do with renting a property? Not a trusted house agent at all. Would never recommend.
Hello Angelina, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleRebecca and her colleagues at Martin & Co have done a fantastic job managing my properties. Rebecca is fast and efficient at handling any queries, requests and challenges. Many thanks
5/5
GoogleWOW! What more could we possibly say about Emily and the rest of the team at Martin and Co in Falmouth. They made the whole process incredibly easy and stress free and were always happy and on hand to answer any questions we had. We’ve been in contact with a number of estate agents in Cornwall and the service from Martin and Co has outshone the rest. Highly recommend if you’re looking for a home. Thanks again 🌟
1/5
TrustpilotAvoid renting with them.
Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.
1/5
TrustpilotAVOID, AVOID, AVOID!!!
I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!
5/5
GoogleWe had the pleasure of dealing Liam Jefferies from Martin & Co, who was able to help us with our property search in the Helston area. Liam was efficient and professional and guided us through the process. Would recommend to sellers, tenants and landlords.
5/5
GoogleA very helpful and friendly agency. A special thank you to Tyler Yems who has dealt with a recent issue very efficiently. Always contactable and quick to get back to us with answers. Would recommend.
5/5
GoogleI was helped by Ruby Stuart while we were trying to find a student house quickly and desperately. She was extremely helpful and made the whole process extremely streamlined for us!!
5/5
TrustpilotA massive thankyou to Tui Donovan
A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)
1/5
TrustpilotAtrocious service
Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.
5/5
GoogleTyler has been brilliant in supporting with a change in rented accommodation. Really accommodating, patient and understanding which has gone a long way during a stressful time.
5/5
GoogleI recently moved into a property to let with Martin and Co, Tyler was very helpful, making the process easy for both me, and my partner- she was there to answer any questions. Would recommend!
5/5
TrustpilotMartin & Co in Tamworth have been so…
Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you
1/5
Trustpiloti have genuinely had the worst…
i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.
5/5
GoogleRuby was great - Communicative, helpful, friendly and professional Arranged a viewing with the landlady for a beautiful property in Falmouth which wasn't quite for us, but we have great confidence in hopefully finding the right property through Martin and Co soon !
5/5
GoogleRuby and the team have been amazing, emails and calls answered straight away with clear advice, we have been kept updated on the progress of our application every step of the way :)
1/5
TrustpilotAVOID AT ALL COSTS!!!!
AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.
Hello Sarah, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleI would like to thank Ruby, Emily and the entire team and Martin & Co for their professionalism, whilst assisting me with my forthcoming relocation to the Falmouth area. Many thanks again and with great appreciation. Nathaniel Boult.
5/5
GoogleLiam was a very helpful guide and made the application process very easy. Would definately recommend.
5/5
GoogleMartin and Co (and in particular Madeline and Verity) have been fast and professional. We needed somewhere quickly in Cornwall and they've helped us through the process. Their communication is always speedy. They've helped us through the referencing too. Moving 300 miles across the country is stressful but they've made this piece of the process pleasant. Thank you!PositiveResponsiveness, Professionalism
5/5
TrustpilotMartin & Co, Bury St Edmunds
Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.
5/5
GoogleAll the staff at Martin&Co, jake,Emily and in particular Ruby have been brilliant, helpful considerate , a job well done thanks guys
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
