Trusted Agent profile · Cornwall
★★★★★
533 reviews across 2 platforms
45 Lemon Street, Truro, TR1 2NS, Cornwall, TR1 2NS
Jackson-Stops's office in Cornwall, at 45 Lemon Street, is rated 4.7 out of 5 across 533 reviews on two platforms, including 46 Google reviews rated 4.8.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
5/5
TrustpilotCouldn't recommend them more
Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.
Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGreat advice and service from the whole team
Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.
Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExtremely impressed
I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!
Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.
5/5
TrustpilotFantastic Service!
We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!
Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.
5/5
GoogleWe have finally bought our dream home in Cornwall and can’t thank Lucy Maltby enough for all her help. When the previous sale fell through Lucy was on the phone to us immediately as she had remembered how much we liked the house. We drove down the next day and within 5 weeks we had the keys. Lucy was always updating us on the progress and so enthusiastic in her approach, we can’t recommend her enough. 😃😃
5/5
TrustpilotA great team - informed and efficient
The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.
Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThis sale of our home in Carlyon Bay…
This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.
Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.
5/5
GoogleGreat support and practical advice from both Ben & George. They both made buying a house and all of the challenges that that can bring so much easier, with wonderful support and speedy communications between all parties.
Dear Giles, we are delighted that you took the time to leave a five-star review about the service you received, and we are pleased to hear that Ben and George provided great support and advice. With best wishes from everyone at Jackson-Stops Cornwall.
5/5
TrustpilotI have had a difficult experience with…
I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.
Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJackson Stops sold our house for us…
Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.
Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.
1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJackson Stops (Woburn) - Excellent Service
I would like to commend the professionalism and customer experience my family and I experienced when both selling and buying property through Jackson Stops via their Woburn Branch.
Dear Daniel, thank you for your five-star review of Jackson-Stops Woburn, and we are delighted to hear that your experience of buying and selling with us was so positive, and that you would recommend us.
1/5
TrustpilotAvoid like the plague !
We've just had an extremely unsatisfactory experience with this supposedly high end company. We invited the Northampton office to visit us with a view to marketing a high value rural property. After a very successful and pleasant visit we waited for our Marketing Appraisal , and we waited. The other 2 companies we invited to visit both responded with reports inside of a week. Now, precisely a month later we are still waiting on a report from JacksonStops! To add insult to injury, both my brother and I rang the gentlemen concerned and were assured our report was in progress. On my final call I was assured it would be me the next day by noon! I was assured he still wanted my custom and he was full of apologies for the delay. Yet still, we have no appraisal! This is not the way a professional company should treat a prospective client. Avoid the Northampton office, if not the whole company.
Dear Giles, we are so sorry to hear about your experience and we have asked Ian at the Northampton branch to reply to you personally.
5/5
TrustpilotGreat
Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.
Thank you for taking the time to leave a review for Loren, and it's good to hear that the issue you had was resolved, and that you would recommend us. With best wishes from everyone at Jackson-Stops.
5/5
GoogleThe team in Truro worked exceptionally well on our behalf in selling our rather unique house. They were highly professional and very responsive. We couldn't have asked for a better agent and recommend them wholeheartedly.
Dear Tim, thank you for your five-star review! We are happy to hear that the sale of your unique home was a success with the support of our professional and responsive service. With best wishes from everyone at Jackson-Stops Truro.
5/5
TrustpilotJackson-Stops in Bury St Edmunds
Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service. Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.
Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGeorge Hill, Jackson-Stops Truro
From our first meeting with him at a different property, George Hill built immediate rapport with us which led to our accepting his recommendation on a property we wouldn’t of initially considered; which we ultimately bought! Thereafter George has consistently gone way above what I would expect from an estate agent to truly orchestrate the whole sale. George has worked with me on a weekly basis to chase solicitors and buyers up and down the whole chain to bring our purchase to close. His advice has been proactive and comprehensive and made a palpable difference to the whole chain. In our eyes he is worth at least another percent on your fee. We hope to keep in-touch with George and will recommend George and your company to all our friends. Outstanding!
5/5
TrustpilotI can’t thank Jackson-Stops enough
I can’t thank Jackson-Stops enough. Paula is an absolute star, she was very helpful & went beyond expectations. As I had had recent bereavements I was finding the whole process very stressful. Paula helped immensely - such great service!
Dear Sue, thank you for sharing this review, we are so sorry to hear of your loss. We are glad Paula was able to support you throughout the process. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExceptional Service
Toby, Guy and the team were excellent! They introduced buyers who exchanged contracts within 2 weeks from the first viewing. The sale was handled exceptionally well at every level. A great service, worth every penny.
Thank you for leaving such a complimentary review of the service you received from our Mid Sussex branch. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotWe bought a property through… Jackson-Stops Woburn
We bought a property through Jackson-Stops early in 2024. Anthony, Tracy and colleagues were instrumental in making the property buying process a very positive experience, and even when we had a few 'bumps in the road' nothing was too much trouble for the Jackson-Stops Team. We would wholeheartedly use Jackson-Stops if or when we are considering selling a property. Thank you.
Dear JM, we're delighted to hear about your positive experience with the team at Jackson-Stops Woburn, and that you would wholeheartedly recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThe best agents in the South Hams
From first viewing to exchange of contracts in less than three weeks. I think that says it all. An exceptional team. Thank you.
Dear Colette, your five star review of Jackson-Stops is very well received - thank you - and we are delighted to hear that your house purchase was speedy and that you experienced exceptional service. With best wishes from everyone at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson-Stops's Cornwall office has 533 reviews across two platforms: 46 on Google, 487 on Trustpilot (across the whole business).
Jackson-Stops Cornwall is rated 4.7 out of 5 across all 533 reviews, and 4.8 out of 5 on Google from 46 reviews.
Jackson-Stops Cornwall, 45 Lemon Street, Truro, TR1 2NS, Cornwall, TR1 2NS.
