Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you
Finally having internet and settled in, we absolutely love our beautiful new home which we purchased through Jackson-Stops, Woburn. Thank you to everyone in the office and especially to Neil Abraham whose personable and professional manner came into its own with our tight timeframe and Neil's prompt assistance with communications without which we may still be waiting to move. Very much appreciated! This is the second time we have pruchased through Jackson-Stops, Woburn and again, a five star service. Best wishes
Andi · 4 March 2021
Agent replied · 27 October 2024
Dear Andi, thank you for leaving us your five star review and feedback. We wish you every happiness in your new home. Best wishes from us all, in particular, our Woburn team.
★★★★★ 4/5
TrustpilotPersistent
Anthony was patient, persistent and is experienced
BD · 7 December 2023
Agent replied · 27 October 2024
Thank you for your review, and we are pleased you felt the service you received was delivered with patience and persistence. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!
Osborn · 5 December 2023
Agent replied · 27 October 2024
Thank you very much for your review, and we are delighted to hear that your experience with the Bury St. Edmunds team was friendly and efficient, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotRecognition for Exceptional Service
Recognition for Exceptional Service, Laura Howard Lettings
Nicholas · 14 October 2025
Agent replied · 23 October 2025
Dear Nicholas, we are delighted that you took the time to leave a five star review for Jackson-Stops, and in particular your experience with Laura from our Bury St Edmunds branch. We are so pleased to hear that Laura provided an outstanding service, and that you regard her as an exemplary representative of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotOutstanding service
We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.
Clive · 9 December 2020
Agent replied · 27 October 2024
Dear Clive, thank you for taking the time to share your experience of our Bury St Edmunds team. We're extremely proud to hear how we compare against other agents. We know that moving house can be difficult so it’s great to hear that we made it that much easier for you.
★★★★★ 5/5
TrustpilotMartina from the Property Management Team
After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!
James · 19 June 2024
Agent replied · 27 October 2024
Dear James, we are pleased that the issue you experienced was quickly resolved by our staff, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe want to thank all the team at Jackson Stops Cornwall for their help. They are professional knowledgeable and put their clients interest first to achieve a successful outcome. Highly recommended.
Marcus · 9 January 2025
Agent replied · 23 December 2024
Dear Marcus, thank you for your five-star review! We are so pleased that you had such a positive experience with our team, and we send very best wishes from everyone at Jackson-Stops Cornwall.
★★★★★ 5/5
TrustpilotExcellent estate agents, personal service.
Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.
Susan · 23 January 2023
Agent replied · 27 October 2024
Dear Susan, we are pleased to hear that you felt supported by Jackson-Stops during the sale of your home, and that the process went smoothly. Thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotThanks Karl
Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊
Greg · 10 June 2023
Agent replied · 27 October 2024
Hi Greg, we're so pleased you took the time to leave a review about the great advice you received from Karl, and that you would highly recommend Jackson-Stops. Best wishes from all of us at Jackson-Stops.
★★★★★ 1/5
TrustpilotWOBURN OFFICE
WOBURN OFFICE Whilst maybe not directly the fault of the Company they were acting as the agent for a property I viewed. I was contacted at 1pm to be told the Landlord wanted to accept us as tenants and all the referencing paperwork would be conpleted after giving my family the good news I was emailed by the agent to say " actually they might now be offering it to a farmhand who lives local and doesnt need any of the maintenance sorting but will let you know" After a few follow up emails I got a response to say "sorry they are letting the other person have it"As potential tenants letting Agents do a lot of quite intrusive checks before even approaching a landlird, perhaps the same thoroughness should be applied before taking on Landlords.In the space of 24 hours we went from delight to bitter dissapointment which shouldnt happen.
John · 12 August 2020
Agent replied · 27 October 2024
Dear John, I'm sorry to hear of your experience. We would welcome the opportunity to discuss this further? Please use social.media@jackson-stops.co.uk to get in touch. Best wishes, Jo from the marketing team
★★★★★ 5/5
TrustpilotJackson-Stops team
Pip, Chris and the team did a great job selling our house. Good brochure, good advice on sale.
M · 21 November 2022
Agent replied · 27 October 2024
Dear M, thank you for taking the time to leave a review for our Reigate team, and we are pleased that you thought the team did a great job when selling your home. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
GoogleJackson-Stops Truro did an excellent job selling our property. Every element of the service from pricing, putting together a beautiful brochure, getting more viewings than we ever hoped for, finding a buyer who was equally ready to move and REALLY superb communication ( Lucy Maltby has been wonderful) has been 5 star. We completed today and the whole process has only taken 4 months. Many thanks!
Ali · 26 October 2019
★★★★★ 5/5
TrustpilotJackson Stops helped us purchase our dream home…
We recently purchased our dream home through Jackson Stops and can’t speak highly enough of our experience. Nothing like a typical high street estate agents, Anthony provided a wonderful personal service. Throughout the whole process we were kept informed and consulted, often outside of normal working hours. If we ever decide to sell our home I would have no hesitation in reaching out to them. Brilliant
Craig · 11 November 2022
Agent replied · 27 October 2024
Dear Craig, thank you for leaving such a positive review about your experience of the wonderful personal service you received from Jackson-Stops. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThe Tunbridge Wells branch has managed…
The Tunbridge Wells branch has managed my property for several years. They have done this extremely well. The experience has been courteous and professional, staff always available; tenants have been looked after and quickly replaced once they leave; maintenance is attended to quickly with minimum fuss; and rent has been paid-on within a couple of days of receipt. This has been very reassuring as an owner. I would have no hesitation in recommending them to anybody else.
Peter · 18 February 2021
Agent replied · 27 October 2024
Dear Peter, thank you for taking time to leave your review from a landlord's perspective, highlighting how our Tunbridge Wells team have supported you over the years. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
Trustpilothassle free
hassle free, expertly handled.
Mark · 15 October 2025
Agent replied · 23 October 2025
Dear Mark, we're delighted that your experience with Laura was hassle-free and expertly handled. Thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
TrustpilotWe’ve had a great experience recently
We’ve had a great experience recently, specially with Tallulah Keating who has been taking care of our needs. She has been very understanding and efficient with our requests, always kindly communicating and on top of things. I hope Jackson Stops continues providing the quality and professional service they have so far!
Andrea · 18 October 2023
Agent replied · 27 October 2024
Dear Andrea, very good to hear about your great experience with Tallulah, and we will indeed continue to provide a quality, professional service! With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotRental complaints
I have written to their complaints about my experiance renting from a property in Canterbury area. Had CO leak. Unsafe property,Not respectful or honest messages from agent and property owner.
Sheri · 16 November 2024
Agent replied · 24 December 2024
We are sorry to read your review of the experience you have had. We acted on a 'tenant finding only' basis for this landlord and as a result the management of the property is carried out directly by them. We are sorry that you have experienced shortcomings in this area, and we have responded to you directly.
★★★★★ 5/5
TrustpilotPaula and Jodie at Jackson Stops…just awesome!
Paula and Jodie at Jackson Stops (rentals) have been amazing, we were asked to vacate our rental property and were struggling to find anything suitable....Paula fully considered our needs and wants, found us an awesome cottage and sold us to the landlord as fantastic tenants for a long term rental. Can't thank them enough for looking after us so well and helping us find a house we could call home.Fully recommend them.
Sarah · 30 May 2021
Agent replied · 27 October 2024
Dear Sarah, we're really pleased to hear your experience of our Newmarket rentals team and are glad you're now settled in to a home you love. Best wishes from us all at Jackson-Stops
★★★★★ 5/5
TrustpilotThe team were extremely professional…
The team were extremely professional and everything from the initial valuation to the successful completion of the sale of my property was completed to a high standard. Very approachable and sensitive to personal circumstances. I would use them again and recommend them whole heartedly. Thank you.
Helen · 26 January 2024
Agent replied · 27 October 2024
Dear Helen, thank you for taking the time to leave a review and we are delighted to hear that you received a professional service that you would whole heartedly recommend. Best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotOutstanding service from Jackson-Stops Woburn
We are extremely pleased with the service we received from Jackson-Stops Woburn.All the staff were friendly, helpful and professional.Tracy gave us detailed information on our viewing and Anthony supported us and gave us fantastic advice as our house purchase progressed.We would whole-heartedly recommend Jackson-Stops Woburn to everyone. Thank you for helping us every step of the way towards us buying our new home.Karen and Paul
Karen · 24 June 2022
Agent replied · 27 October 2024
Dear Karen and Paul, thank you for your five star review of our Jackson-Stops Woburn team, we're delighted their professionalism and expertise shone through. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent professional service that went the extra mile to be able to get everything done very quickly. Cannot rate highly enough. Special mention to Shari, Wilmslow brilliant!
Niall · 24 August 2020
Agent replied · 27 October 2024
Dear Niall, thank you for your review. I will certainly make Shari aware. Wishing you all the very best for the future. Jo from the marketing team
★★★★★ 5/5
TrustpilotOutstanding service from Jackson-Stops We are extremely pleased with the service we received from Jackson-Stops Alderley Cheshire
Outstanding service from Jackson-Stops Alderley Edge, We are extremely pleased with the service we received from Will at Jackson-Stops All the staff were friendly, helpful and professional.Will gave us detailed information on our viewing and gave us fantastic advice as our house purchase progressed.We would whole-heartedly recommend Jackson-Stops to everyone.Thank you for helping us every step of the way.. Would highly recommend 👌 👍
BEX · 30 July 2022
Agent replied · 27 October 2024
Hi Bex, thank you for taking the time to leave a review, and we are pleased that you received such a professional, friendly and helpful service from Will and the team at our Alderley Edge branch. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI've been a landlord with Jackson Stops…
I've been a landlord with Jackson Stops East Sussex for several years now. The team have helped me during a particularly difficult time and with a very bad tenant. In particular I can say Katie, Helen, Bronwen and Becky in accounts have been absolutely fantastic. Katrin has just taken over as my letting agent and I'm sure I will have just as good a relationship with her. I cannot recommend them highly enough!
Jenny · 4 February 2021
Agent replied · 27 October 2024
Dear Jenny, thank you for taking time to leave your review from a landlord's perspective, highlighting how our team have supported you over the years. We've every confidence in Katrin's ability to ensure your experience is consistently postive. Very best wishes from all at Jackson-Stops.
★★★★★ 5/5
Trustpilot20 years of top quality management service .
Having been with Jackson-Stops for over 20 years , I have nothing but praise for the Agency. I would single out Margaret Heath in the Property Management department as a very special person who deals with every problem with ease, making life so much easier. Thank - you Margaret.
Ian · 19 October 2023
Agent replied · 27 October 2024
Dear Ian, thank you for your review and it's wonderful to hear that you have nothing but praise for Jackson-Stops and Margaret in particular. With best wishes from everyone at Jackson-Stops.
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