Pattinson Estate Agents Consett reviews

★★★★★ 1/5

Trustpilot

Absolutely diabolical service to say…

Absolutely diabolical service to say the least. They only call and respond when they are due their fees, and after that not a single peep from them. I have been calling, emailing the agent and online via the portal and not a single person responds. They are highly rude to my solicitors and to her team. I would avoid at all costs as their professionalism does not exist and for the sum of the auction fees, it's an embarrassment. Save yourselves from this experience!!!

Trish · 16 October 2024

★★★★★ 1/5

Trustpilot

Avoid their auction

Avoid their auctionThis morning, I was bidding for the small piece of land to use for our not-for-profit organisation Soham London CIC, which provides well-being through Yoga and Meditation.The land is a small piece of 0.054 acres in windsor.We won the audition for £3000 and am happy with it. We are happy to buy the property.We were aware that the buyer fee is 5% and all is good to pay.But, it came as a surprise and shock that the buyer fee is a minimum of £5000 + VAT.It does not make sense to me to pay double the amount of land price.This is a hefty amount for us being a not-for-profit organization helping the community.They want to pay all the buyer fees and deposit the same day by 4.30 pm and not very helpful by the person Tom Pattison.

Soham · 15 October 2024

★★★★★ 5/5

Trustpilot

A massive thank you to Sue Sheldon who…

A massive thank you to Sue Sheldon who has been absolutely brilliant in dealing with me throughout my rental accommodation purchase , I left everything to her and she made it so easy for me - she is a absolute credit to your company and easy to see why you get such excellent reviews with staff like sue - once again thanks Sue your a star and a lovely lady. I have no hesitation in recommending your company especially Sue

Stephen · 20 December 2023

★★★★★ 1/5

Trustpilot

Recently used Pattisons Auctions for a…

Recently used Pattisons Auctions for a property I was trying to move on. Eventually received a number of bids that took the price over the minimum asking and once the hammer went down I was reassured that they property was then legally sold and contracts exchanged! After a number of days without receiving much information I was told that my ‘buyer’ had not even paid the deposit but not to worry as this would not delay completion! The 28 days passed, I moved my business out and still no completion. They told me that I was entitled to sue the buyer for the deposit and all legal fees, and they were suing them for their £6k plus auction fees but they were unable to assist me in this! They also to date have never personally given me any information as to who the buyer was including address etc! They will only pass this onto a Solicitor but I believe I don’t actually need a Solicitor to sue somebody. I have found everyone at this company very unprofessional and extremely unhelpful and I would certainly never recommend anyone uses them! They have caused me great expense and stress! Please avoid at all costs!

Mark · 9 October 2024

★★★★★ 5/5

Trustpilot

First house purchase in over 20 years

Have not bought a house in many years, such a stressful thing to do! Pattinsons Estate Agents staff truely work as a team, always returning calls and answering questions. Leah was our designated person and she was so lovely, an absolute star, she went above and beyond organising the removal of a yard full of furniture and outdoor trampoline left by the previous owner, so grateful for that, she was so friendly and approachable. All of our calls were answered or returned within the same day. Stephen is extremely knowledgeable and was so helpful, especially towards the completion of the sale, being a mediator between both our solicitor and the seller's which was much appreciated. Based on our personal experience, we would definitely recommend Pattinsons Estate Agents.

Alison · 15 December 2023

★★★★★ 5/5

Google

I couldn't fault a single thing that that Leah did when she was handling our case. When solicitors let us down, she was always on hand to help out and more often than not, it was her who solved the issue for us. Nothing was ever too much trouble for her and she had such a positive attitude throughout! Everyone in the entire branch rallied together as things went downhill on the day of completion and did everything in their power to make sure we got the keys to our house! An absolutely amazing team and a real credit to the company!

Claire · 2 October 2024

★★★★★ 5/5

Trustpilot

Friendly staff and amazing service

Pattinsons North Shields were absolutely amazing. From being able to see the property quickly, to seeing the property numerous times when we needed to, nothing felt too much for them. Lindsay, Craig and John were so helpful with keeping in touch to let us know what the sellers were doing, and honestly, this process took so long that we were beginning to lose hope of getting our new house. But they kept chivvying us along and helped us keep faith in everything. We’re so grateful for their calm during all this. 10/10. Would recommend them to everyone needing to sell their house!

Lauren · 24 November 2023

★★★★★ 1/5

Trustpilot

Agree with the user

Agree with the user, it looks like a scam. They keep constantly pressuring me and changing auction end dates. Don't give them your hard earned monies. It may well be a Scam!

Melvin · 11 March 2026

★★★★★ 1/5

Trustpilot

Now had two negative experiences first…

Now had two negative experiences first they put a property on the website I rang within an hour of seeing it to be told the renter had bought it. Why put it on the website if this is the case.Secondly had a viewing booked at a property at 10am today to be rang at 9am to say it was cancelled and that the property had sold. Not given any opportunity to bring the viewing forward only gave one other option to view which we couldn’t make. I am now reluctant to look at any property which pattinsons are marketing.

J · 23 September 2024

★★★★★ 5/5

Trustpilot

Quick and easy selling process

The whole process of selling the house was made very straightforward by the very competent and helpful staff at Pattinsons. Clear explanation of their services at valuation time and ongoing advice and support throughout the process. This company have a lot of prospective buyers on their books so the house sold quickly. Viewings were organised and accompanied by Pattinson staff as the house was empty so we were not inconvenienced. Staff at the office, particularly Geno, were always helpful if I had queries and kept us informed of any updates. I would certainly use them again if selling another house

Sandra · 13 November 2023

★★★★★ 1/5

Trustpilot

This company is a complete disaster and…

This company is a complete disaster and are heartless, avoid at all cost! They deceived me into moving into a mould infested house, they painted it so that I wouldn't know. Few days after moving in, the mould started showing, I snapped pictures and even did a video to them, I had two toddlers at home who were reacting to this mould, even my hubby kept sneezing. We had to leave since they couldn't do anything about it. Aside the mould, we met so many rubbish in the garden, attic and behind the fence, apparently the last tenant dropped all those things, they made no attempt to remove them, I still spent £500 to throw away the rubbish. Now they have refused to return my withholding deposit, this is just sheer wickedness. Avoid this company at all cost😡😡😡😡

Kirsty · 16 September 2024

★★★★★ 5/5

Trustpilot

Lucy in the South Shields office was…

Lucy in the South Shields office was really excellent at keeping me updated, helping me find a property in the short timeframe I had. Thank you!

Kasim · 23 April 2026

★★★★★ 5/5

Trustpilot

Excellent Friendly Service

Excellent clear, friendly service. I knew exactly what was happening at each stage.

Keith · 24 July 2026

★★★★★ 1/5

Trustpilot

Avoid using any solicitors recommend by Pattisons!

I had a horrendous experience with Bridgeview Law, specifically with Ryan Kelly, the so-called "Junior Conveyancer." This firm is a complete disaster, and I urge everyone to steer clear!They picked up my case just before the completion date and sent the TR1 form less than 24 hours before the complaint date, expecting it to be signed and returned in time. They didn't even request a redemption statement from my lenders until AFTER the original completion date! I've called and emailed them countless times, but they completely ignored me.To top it off, they moved forward with the completion without any warning, claiming on the day that they were looking to complete. This was despite their prior promise that it would only take a week from the original date. They completely ruined my holiday by missing the deadline!The original completion date was supposed to be through Pattisons Auction on 22/08/24, but they finally completed on 9/9/24. Now, I'm still waiting for my funds and answers to my questions. The funds look suspiciously low, and the redemption costs seem way higher than it should be. I've raised my concerns, but once again, no response!After reading all the negative reviews, it's clear that this company is a shambles. If you want to waste your money or risk having your sale fall through, then go ahead and use them. Otherwise, do yourself a favour and avoid Bridgeview Law and Pattisons Auction like the plague!

Kirstie · 9 September 2024

★★★★★ 2/5

Trustpilot

Pattinsons and accompanying solicitors not recommended

We recently sold our house through Pattinsons South Shields and used their recommended solicitors ICS Law and the communication between an ‘in-house’ firm and estate agents was dreadful. How can you recommend a firm that the office openly says is awful. On one instance I was phoned by Pattinsons relaying info from our buyers and when I phoned back to give an answer Keith the ‘Senior Manager’ stated he won’t pass that message on as that’s not his job. He told me to call the solicitors to do that he won’t get involved…when someone from his office was the one who called me in the first place and got involved!! We won’t be using either of these again and to others just pay slightly more and get a better service.

James · 9 September 2024

★★★★★ 1/5

Trustpilot

Pattinsons are advertising an hmo( 10…

Pattinsons are advertising an hmo( 10 students) at 10 st judes ter south shields or a man who is bankrupt and has laundered £100000 cash from trafficking immigrants and has gained the hmo licence in a fake name using a fake passport. Patt know the business is not legimate or registered with companies house or hmrc yet they are still advertising his hmo which he does not own on paper .He has police protection as he is the head of the mosque at south shieldsThis company helps people launder money which is a disgrace

James · 8 September 2024

★★★★★ 1/5

Trustpilot

Excessive buyer fees!

Excessive buyer fees make low-value properties virtually untouchable.

NH · 25 August 2026

★★★★★ 4/5

Trustpilot

Wendy Burbridge

The property sold had been used for rental and there had been 4 agreed sales, 3 that fell through in just over 1 year. In addition the solicitors recommended by the agent were closed down, so there was a lot of tension about buyer 4. Wendy kept on top of the progress and kept in regular proactive contact with the buyer, their solicitor and estate agent and my newly appointed solicitor. She kept me appraised of developments and was aware of the issues at each stage. Prior to this phase it had been dificult to speak with the progression team and Angela in the office had been very helpful. I think it very prudent for your firm to retain and reward Wendy in the interests of achieving customer satisfaction and providing experience, commitment and sensitive motivation to advancing sales.

Customer · 20 October 2023

★★★★★ 5/5

Trustpilot

One of the best Estate Agents out…

One of the best Estate Agents out there. Susan was a great support and very professional. They handled everything to do with my property with great care and respect.

Peace · 18 October 2024

★★★★★ 5/5

Trustpilot

Fully managed service Newcastle

I hold I property in Newcastle with Pattersons, they fully manage the property and have gone above and beyond.Stephen Wilson in particular is amazing.We had a problem with the electrical company and Stephen went the extra mile talking to the power company on our behalf and even siting in a empty property for hours out of his work hours for the company to come and fix the power.Well and truly a outstanding branch and will be using in the future to manage more of our portfolio.

Member · 5 October 2023

★★★★★ 5/5

Trustpilot

Experts in their field, just brilliant.

We can only describe the Manager, Darren and all staff at the Pattinsons West Road branch as all absolutely brilliant! Very pleasant, friendly, and professional!From the initial valuation of our property to final contract exchange their service was excellent; great communication, information, and highly professional.An important point my wife and I would make to anyone looking for an agent is the impressive way Darren (Branch Manager), assessed our property and explained exactly what would happen regarding the sale. Every single aspect of his advice was proved to be correct; price, types of offers, knowledge of the area etc every part of the process happened exactly as he said it would!Once offers were (immediately) received we were supported brilliantly by the branch who were there for us through the whole journey, nothing was a problem to them; they worked with us. We couldn't thank them enough.We highly recommend Pattinsons West Road.

Paul · 4 October 2023

★★★★★ 5/5

Trustpilot

Great service from Charlotte Bruce &…

Great service from Charlotte Bruce & the Morpeth team. Renting was something very new to me, especially looking for somewhere for me and my young daughter. Charlotte was great from start to finish, other members of the team were also very helpful when Charlotte was not available. Thank you again, we are over the moon with our new house. From Sami & Esme

Samantha · 22 August 2024

★★★★★ 5/5

Trustpilot

Why choose Pattinsons

Why choose Pattinsons? It’s very very simple from start to finish in the process Pattinsons were fantastic. We needed to market quickly & it was done in a matter of a couple of days. The staff that dealt with the marketing of the property (Morpeth office) were friendly, informative & professional. We had a viewing within a couple of days & an offer made which we accepted. The sales team at the Alnwick office then were on the ball making sure the process was smooth & speedy we were completed within 12 weeks. Just brilliant service from all involved at Pattinsons would 100% recommend.

Lorraine · 9 September 2023

★★★★★ 5/5

Trustpilot

Iv had a great experience with…

Iv had a great experience with Charlotte Mason and would highly recommend. Your communication and proactiveness has been second to non. Thanks for all of your help!

Terri · 26 March 2026